Ran over a bolt on a Sunday and they got me in and repaired tire quickly and courteously.read more

I wrote a review about my experience at this location, but the experience of getting Mavis to…read morereimburse me for damages was so frustrating that I feel the need to update and share the finer details. If you don't want to read on, the short version is this: Mavis negligently caused thousands in damage to my vehicle and tried every backhanded trick in the book to avoid paying out. 1. If you are not knowledgeable about cars, this store will attempt to upsell unnecessary work and convince you that it is essential. I came into this store looking for brake pads and was all-but-coerced into $1000 of work. Is that partially my fault for not seeking a second opinion? Sure. Does it change the fact that they ripped me off? No. 2. During my visit, Mavis took six hours to do a job that ordinarily requires two. 3. While doing this job (struts and shocks), Mavis mechanics negligently used improper tools and methods causing a great deal of damage to my vehicle. This was later confirmed by another store. 4. When returning my vehicle to me, it made a comically alarming noise from the area they repaired. I demanded a ride-along and they sent a front desk staff member who attempted to gaslight me into believing that the noise was to be expected. I demanded a second ride along with the mechanic who did the work. He lied directly to my face - knowing that he had broken parts in my vehicle - and doubled down on the car being perfectly fine. In fact, my steering assembly was not intact and it was extremely dangerous for me to drive that vehicle. 5. I took the vehicle directly to the local dealership who immediately found the damages. They could even identify the incorrect tool (pickle fork) that they had used to cause some of the damage. They promptly repaired my vehicle and gave me documentation to pass to Mavis. 6. I reached out to Mavis with the documentation and they promised to reach out after completing an investigation. I waited two weeks with no response before reaching out for an update. They claimed that the regional manager attempted to call me a few days afterward and had left a voicemail. I have no missed calls or voicemails for that date. I suspect that this was an attempt to stall past the dispute deadline for my credit card. 7. After getting in touch with the regional manager on a Wednesday, he took down my story and told me he would call me back at lunch or Thursday morning. He did neither. 8. I emailed customer service on Friday asking if he would be returning my call. They verified that they had just spoken to him and a call would be forthcoming. Never came. 9. I emailed them again the following Monday morning explaining that I was either going to get a call that day or escalate the matter. They emailed back the standard, lifeless "your concerns are being taken seriously" script and once again stated that the regional manager would call me. Never came. 10. End-of-Day Monday, I send another email asking if there would be a call and demanding a higher supervisor if not. They immediately had a customer service agent call me who explained that he had no update for me, but had simply been told to call and repeat the same lifeless script. 11. I demanded that the matter be escalated to the regional manager's supervisor. Magically, associates of the regional manager suddenly have time to reach out and discuss the matter. 12. I received a call from such an associate. I was promised that I could go to the Mavis store and be immediately reimbursed for the small portion of damage they agreed to make right. Naturally, all I had to do was wait for the agent to contact the store, confirm, and call back. Never came. 13. I received another call from a new agent who contradicted the previous fellow and insisted that I take a check and that stores never pay out directly. It took them a week to mail it out and another two to arrive. The time between Mavis destroying my steering assembly and them actually reimbursing me summed to over a month and a half. They managed to weasel out of paying for the most expensive damages and I don't have the resources for court, so I'm still down thousands of dollars from this nightmare. In conclusion, this shop upsold me on unnecessary work, knowingly damaged my vehicle, then tried to play every trick in the book to push me off and not correct their mistake. I spent a week without a working vehicle, emptied a large portion of my savings, and went through a great deal of stress to even get basic contact back from their customer service.

Great communication, fair prices, and honest about issues. I've taken my car here twice and both…read moretimes they've done a great job. The first story doesn't make me look great, but I'll tell it like it happened. Story one: The first time I took my car there, my car was having chronic issues with the battery dying (in spite of AAA giving me a perfect battery check multiple times). A pseudo-mechanic friend messed around with it on the weekend, but concluded that my vehicle needed professional help. I dropped off my car on a busy weekday morning without an appointment. They were absolutely packed, but were willing to take my vehicle and try to diagnose the issue. They ran diagnostics and tested it in different ways over the course of a couple days, but weren't able to find any issues. My leading hypothesis is that my friend must have knocked something loose back into place. In any event, when I picked up the car, all they charged me for was the oil change. They could have EASILY charged me a ton for all the trouble my non-broken car gave them, but took the honest and transparent route. My car worked just find after I got it. Story two: During my first trip to Beroth, they identified that I had brake issues. My brakes should have still been under warranty under NTB and I told them I was going to try to see if the warranty would pay for it. I took my vehicle to NTB and they tried to charge me an exorbitant sum to replace damage due to a "failed part" (that I they installed.. that was under warranty...). In any event, I took my car into Beroth and they took care of my problem. They were able to charge me half of what NTB wanted to charge me, and did slightly less work (since some of what NTB recommended wasn't necessary). My brakes have been much better since the work they did. Overall, I'd recommend Beroth based on the two times they serviced my car. They had every opportunity to price gouge me, and they didn't. They were personable and took good care of my vehicle.

Got an alignment in July, both front tires have both since worn on the inside to the wire. Less…read morethan 12k miles. Took vehicle today to ask about reimbursement for front tires at the very least. All I got was a "we wouldn't let a vehicle leave like that you must of ran over something".

I've had my car serviced at many places over the years -- including the dealerships-- and I've…read moreoften walked out feeling pressured into services I didn't plan for. Last year I went in for a simple oil change and ended up with a year-long payment plan for 'required' items. Tires were pushed aside for other things they said were more urgent, and the whole experience felt like a sales pitch, not a service. Oak Hollow has been the complete opposite every single time. I've come here before for inspections, and they've always treated me with respect and clarity. This time, they passed my inspection but also took photos of my tires and explained what would likely come up next year. They printed three tire options without me asking and talked me through each one. What really stood out is that they recommended the lowest price option -- not because it was cheap, but because it made sense for my driving habits and the fact that my car has only reached about 40,000 miles in seven years. They didn't assume anything about me, didn't pressure me, and didn't try to upsell. There's a reason I'm willing to make an appointment and come back the next day, even though other inspection places are closer. Oak Hollow treats people right, and they've earned my loyalty.

Avoid this place like the plague. I have been bringing vehicles here for decades. It used to be…read moregood. The service here is horrendous now. I brought my dad's car in for an inspection a couple of months ago. I was told it needed a new headlamp. No problem. I was then told it would be $400 dollars because they had to remove the whole front end. I declined, took the vehicle home and replaced the head lamp in 7 minutes. I figured I'd give them another shot. I took my aunt's car for an inspection today (I'm actually sitting in the waiting room typing this). I had a 1 o'clock appointment. It's now 2:30 and the car hadn't been brought into the shop yet. I finally went to the desk to cancel the service and magically they were able to take it right back. Why bother having appointments at all if you aren't going to even remotely abide by them? I will be taking all my cars elsewhere from now on. It's a shame whatever happened to this once good business.

This was by far the best experience I've ever had regarding spending money on auto related things…read more That being said let's get into it! First and foremost, very clean facility. Important. I came here on a Sunday @ 1pm with 4 tires and 4 wheels begging for them to be mounted and balanced ASAP and 3 hours later I was back and they were ready for pickup. Kevin, the main person I was working with was a solid guy. He made great conversation and was very polite and thorough. Long story short, do NOT hesitate to go here for your tires and wheels (and brakes and suspension.) Great prices and great service. What more could you want? P.S. Location is very conveniently located near restaurants/shopping center in case you need to wait with your car.

Amazing service. Came here to get my brake pads changed and I found out I had to get a caliper…read morefixed and I told the Manager I was going to get an Uber to get the rest of the money as the rest of the money I needed was in my other bank account and she was nice enough and trusted me to take her car. I felt bad for taking her car but I found someone to give me a ride. This shows how amazing the service is here at Mavis. I'll always be coming here no matter what.

This place gets a 10/10 for services rendered and SPEED! Went to get a regular inspection and was…read morein/out 20 minutes. Went mid-morning during the week, for reference. Super transparent pricing and excellent customer service--you can't beat that.

Great guys to work with. Service is fast. Communication is great! Looks like half of Kernersville…read moregets work done here! Went back to get tires rotated. They were able to get me in and out with not much of a wait! Fair pricing for new tires. Definitely recommended!

I had an oil change and car inspection here because my roommate recommended this place. They seem…read moreto be honest and very helpful. They answered my questions even about where to go for a good car wash. They care about their customers, only ask to replace what's needed, and doesn't charge you much for their services. I wish they're open all day on a Saturday, though!

I was visiting my mom (in independent living) home over the holidays. She had a serious mechanical…read moreissue (older car, window wouldn't raise). Atlantic Tire & Services fit her in on short notice, did a comprehensive diagnosis for a modest fee, fixed the window, and kept her car safe until it could be picked up. I couldn't have been more impressed with their care and professionalism.

"I had a great experience at Mavis Tire on S. Main Street in High Point. They got my truck in and…read moreout quickly for an oil change and didn't try to oversell me on anything--just took care of exactly what I came in for. The staff was friendly and professional. Highly recommend!"

Yesterday, after work, I stopped by to have air put in my tire. The man asked if I needed help, and…read moreI accepted his offer. I explained the problem I'm having with my tire, and he kindly offered to inspect it, reassuring me not to worry. I must say, they fixed my tire during a particularly difficult time in my life. Their prices are very reasonable, considering the current economic situation, and I appreciate the kindness of the young men who assisted me. Will be back soon for new tires!

Great experience. I didn't actually get any service here. I came in because another company told me…read moreI needed brakes, they put my truck in the shop looked at the brakes and told me I did not need them. It's hard to find honest people like this. Great job.

After finding out my go-to shop was currently closed due to a change in management, I found myself…read morehere to get my car inspected. I have gone to the one they have in Clemmons a few times for an oil change and stopped because they were overturning the bolts and eroded them away making it difficult to continue maintenance. That was several years ago and hadn't had that problem since at other servicers so I was hesitant to try this place. I pulled in and a man greeted me at my car and had me pull up behind another that was currently being worked on. Then politely guided me to the waiting area while I waited for it to be inspected. It was small but clean and even offered complimentary water and coffee. It just took a bit longer than I was expecting. At my old place, it may have only taken 15-30 minutes to get my car inspected but it was closer to 45 minutes to an hour here. They didn't try to sell our uncharged me on anything though which I appreciated.