found a great road glide cvo look forward to riding it all year and getting the new exhaust

First time here, customer service was very helpful with what I was looking for. I bought a cool t-shirt. Spent about an hour in the dealership. A must visit for all Harley-Davidson lovers. read more

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I started working at Halls Harley-Davidson in February, 2020. I quit June, 2020. This is why. During my tenure there I sold two used motorcycles for them that after the sale was complete, Matthew, the Sales Manager told me the customer would be lucky to make it to the next stop light before the bike broke down. I was flabbergasted. The red flag went up for the first time. The second instance was a motorcycle that was absolutely a lemon. Matthew, the Sales Manager again had tricks up his sleeve. This time it was his sale, his commission. The used motorcycle had an extensive repair record at Halls Harley-Davidson. Matthew sat with the customer and read off all the service dates and told the customer how meticulous the previous owner was and how well this used motorcycle had been serviced. It was the first time I saw service records used to sell a bike. He deceived the buyer and led them to believe they were buying a gem of a motorcycle. After they drove off, he laughed and said it was the worst bike on the lot and they were going to have nothing but trouble. He also stated it was the used bike that the dealership had owned the longest, over two years. They could not get rid of it. He was very proud and boasted about his deception. The final straw for me was Thursday, June 18, 2020. I had a bike sold. My customer was coming in at 5:00pm with a check. Larry, married to Mr. Halls daughter, and General Manager told me the customer had negotiated an unsatisfactory deal for the dealership, therefore he was going to stick it to the customer. He stated that he would not replace a rear tire that should be replaced with a new tire. In my 4 months with the dealership, this was something I had never seen. You simply cannot send a customer off with unsafe tires. Unless you want to kill someone. But in this case a new policy came into play. Larry was so pissed at the deal he agreed to with the customer, he had to strike back and recoup some of the money in the deal he himself wished he had not written. Bad deal? You wrote the deal! Don't be pissed at the customer for crying out loud. This deal he wrote was all the customers fault, of course. So in order to make more money on the deal he negotiated, don't replace a worn out rear tire, tell the customer all is well and send him down the road. Safe travels! BLACK LIVES MATTER. However no black men are working here. Seven people have left in the last three months, so it's not like they have no openings. How many black men have they hired in the last 50 years? I saw this and left the dealership immediately. Sales commissions and my job were not as important as customer safety. read more

Ditto on Sara B's comments. Complete failure to take care of their customers, no doubt because we didn't have a 2010 HD Softail Billybob chrome monster magnetron rattle your teeth overpriced bike. Left us hanging out to dry and ruined the charging system on my bike by letting it drain to dead and then just jump it to get it going to charge the battery. It's 30 years old you can't put that kind of strain on parts that old. Brand new battery put at risk as well. Said they couldn't keep the battery on a charger because the battery doesn't have a Harley adapter for a battery tender. Interesting that a $40 charger from Autozone does the job for me every year. Should not have offered their services if they could not deliver. Am I being harsh? If this was a pizza with sausage left off I wouldn't be that upset, but being given the okay to ride an (in hindsight) obviously unsafe motorcycle at highway speeds, being stranded 500 miles from our destination, and having no alternative but to fork over loads of cash for a tow, rental car and hotel room, does not sit well with me. read more

Excellent customer service. I been to many all over the USA and this one blows the rest out of the water with their customer service.

The serivce manager listened to my complaints and truly sounded sorry for what had happened. Still dislike harley but I was surprised by his reaction. read more

i have been to halls many time and every time you go to parts they are very rude and all they ever tell me is i have to order that...i got a tire installed for a little under $350 installed and found that across the street i got the other done for under $150.... with Harley approved parts... my wife and i go to Decatur Illinois and Cozaar Harley-Davidson 150 W Marion Ave, Forsyth, IL 62535 and just love it there...HALL'S will never see me again even though my wife and i live in Springfield Illinois read more

If you are care about your bike DO NOT TAKE IT THERE..They are big liars...They will promise you fix your bike ASAP and they wont do that..They will charge you about 40% more than other dealers and technicians have no idea what they are doing..they were keeping my bike for a month where was 2 hours work on it. I gave them 1 star because I can't give them 0. read more

I was headed through Springfield and about 100 miles overdue an oil change. Hall's was service dept was slammed busy. When I told Jake I was just passing through on my way to a family funeral he got me in and back on the road before I ever finished my pony shoe at TopCats! Great service and sales staff. Highly recommend read more

Hall's Harley-Davidson - Motorcycle Dealers Near Me - Springfield, Illinois

Scratch this place off of your list. I found the service department to incompetent , at best. They double charged me from the quote, and i had to show the mechanic how to do the job. On top of all this i got my bike back with the tank scratched and about 6 dents in my custom air breather. Their manager told me that he would look upstairs for a used breather cover that might look better then the one i had. No apology. No admission of negligence. This guy reminded me of Jody Arias. This is a NO BRAINER. Stay away from Halls. read more

I just wanted to tell everyone that I live in the Rockford Area and was driving through Springfield when I had a problem with my bike. The service department was more then accommodating. They knew I was stranded and brought my bike into the shop even though they were closing in 30 minutes.They fixed it right away. The repair took about an hour. I was not in a position to have to stay some place over night. Also I was told the work was under warranty for 1 year including labor. Well exactly 1 month later the part broke again. I was told by the local dealer that each dealership is independently owned and they would not honor the warranty. I called Hall's, and they asked me to send them a copy of the work I had to have done. I figured that would be the end of it. Well, 2 days later I received a check in the mail reimbursing me for the work I had to have done. I don't know of too many shops that would have done that. I am in the Springfield area approximately twice a year. I am going to make it a point that any parts of merchandise I need in the future is purchased at Hall's. Thank you Hall's everything! read more