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    Halo Roofing & Renovations

    5.0 (1 review)
    Closed • 8:00 am - 6:00 pm

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    Response time

    3 hours

    Response rate

    100%

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    3 years ago

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    Justin S.

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    Ask the Community - Halo Roofing & Renovations

    M D Handyman Service - Remove tv patch and paint

    M D Handyman Service

    (15 reviews)

    Did a great job replacing my shutters for a fair price. Would hire them again and recommend.read more

    This experience was unexpected, especially since I had previously used Miguel's services to install…read moreseveral cameras, and that transaction went very smoothly. Approximately one year later, I contacted the company to have the cameras reset, as I did not have a ladder tall enough to reach them, and to install an under-cabinet ducted vent hood. The microwave previously installed in that location had already been removed, the duct opening was prepared for the vent hood installation, a 120V receptacle was already in place, and no electrical work was required. All of this was explained before the job was accepted, and I confirmed the quoted cost for both services on two separate occasions. Unfortunately, there were several instances where Miguel did not arrive for scheduled appointments and failed to notify me that he would not be coming. This continued for approximately a week and a half until he unexpectedly arrived one day. He successfully reset the cameras; however, when it came time to install the vent hood, he stated, "The office quoted me the wrong price, and I charge $250 per hour because I am a technician." He also mentioned that his teenage daughter had accompanied him. I had not hired or agreed to pay for an additional person to assist with the work. Miguel then refused to complete the installation at the quoted price and requested an additional amount equal to 100% increase of the original quote, effectively doubling the cost. I declined and paid only for the camera reset service that had been completed. I am disappointed by the lack of professionalism and poor communication. Had there been unforeseen issues or additional work required, I would have understood. However, that was not the case here. If there was a pricing discrepancy, it should have been communicated before the appointment, giving me the opportunity to decide whether to proceed. Increasing the price on the day of service, without justification, is not a professional business practice. Based on my experience and some of the other reviews I have read, this appears to be a recurring issue. Unfortunately, I cannot recommend this company.

    Artisan Quality Roofing

    Artisan Quality Roofing

    (46 reviews)

    After getting several quotes, we decided to go with Artisan for a roof replacement on our 1200 sq…read moreft rental house in Cary. Their level of communication throughout the entire process was spectacular !! Olivia was a rockstar. When replacement day arrived, we were sent pictures of all the steps on the roof replacement. Was not expecting that but it was greatly appreciated since we don't live nearby. The entire roof (shingles and a LOT of underlying wood) was finished by lunch time !!! They are a locally owned small business. Give them a try. You will be glad you did !

    Communication was clear and consistent every step of the way. The crew showed up early as expected…read moreand began working quickly and efficiently. Unfortunately, the roof was 3/4th of the way done before I noticed the color shingle wasn't what I had ordered. Although the manufacturer had sent the wrong item, Artisan immediately took full responsibility and asked me how they could make this right. They offered to redo my roof with the right color, however we settled on a discount from the work done. I feel their entire communication and work with me to resolve this was 100% excellent. As a matter of fact, I am so confident in their company I have scheduled them to also install new gutters (using the discount from the roof!) Their price and initial bid was LESS THAN an individual who had also been recommended by a neighbor whom I would have expected to be less than this professional company. They sent me a detailed, itemized list of exactly what they would do and exactly what I needed to do to prepare. From start to finish, this was a great experience, in spite of the hiccup. My new roof looks great and I'm getting used to the color!

    Schumacher Homes - Raleigh-Durham - Kitchen

    Schumacher Homes - Raleigh-Durham

    (5 reviews)

    We've been in our house for 7 months and as suspected issues have arisen. The back porch railing is…read moresuper weak and wobbly.. the electrical work that we paid extra for (certain conduits for internet and a pool breaker) can't even be used because they weren't installed correctly.. had a hard wire internet line ran to my sons room, but it's cut off and unable to be used. Just shotty all around by the company.

    I cannot even express our excitement in building a home with Schumacher Homes. The design team and…read morethe manager of the office were amazing. They were so patient with us as we figured out our budget and designs. I know we put them through hell in the design. This is our dream home. We broke ground during the pandemic. We were very understanding when the following items were missing due to supply chain or done totally wrong. This included a badly poured concrete covered patio, windows missing, broken feature window, poorly constructed tray ceiling, and the worse was when our granite countertop was improperly installed. They worked with us to get new granite; despite being made fun of by the granite installers who failed to follow our template. Thankfully, I saved a copy of the template to prove they did it wrong. The builder never was upset or rude, he just fixed things. We settled on the house on 10/6/2020. Our customer service was taken over by the "warranty team." This is when our beautiful experience has taken a disastrous turn. The office warranty person is just as polite and kind as the design team, but the man in charge of the warranty has been rude, dismissive, inattentive, and has made misstatements about the condition of our home, i.e., walls. All of my public complaints have been the result of the warranty manager, they are as follows: 1. I have mold in my attic and the crawlspace. 2. The floor around the 10-foot granite countertop is dropping. I have a home inspection and mold remediation report that details that all the mold growth is due to soaked wood and the mold has grown inside of the insulation. A symptom of moisture-soaked wood. I'm supplying photos of the entire interior of the house that is/was cracking because the granite countertop was so large and heavy, it required an additional beam underneath to prevent the floor from collapsing in. When this issue was brought to the attention of the warranty manager, he said, "settling is normal and houses settle inward." The settling continued to get worse. We were afraid we were going to fall through the floor with the countertop. We obtained an estimate from Tar Heel Foundations, and they confirmed that a beam should have been supplied during construction. But was now necessary along with jacking up the house. Or the counter would be destroyed due to the sagging/settling. We advised the warranty manager that this work needed to be done. He ignored all emails. We waited as long as we could as the house was crumbling, so we had the work done and asked the warranty manager to refund our money and finish the remediation necessary. The warranty manager refused, voided our warranty and has stated that we damaged our walls. He has never substantiated how and where we damaged our walls. We have not. We have normal wear and tear of a busy family with teens and pets. We do not have any idea what he means about damage on our walls. Maybe he doesn't know the difference between walls, trim, and doors? Since the day our house was turned over to the warranty team, nothing good has happened. We had to fight to have everything done. What should you know? Well, I'm going to tell the truth: Pros: My home is beautiful. The designers are world-class. We still love them. The overall manager was as good as they get. The builder was five stars. I love my Schumacher home and wouldn't change anything with regard to the design team. Cons: The warranty manager is the worst I've ever dealt with in any customer service experience I've ever suffered. The worst. FIRE HIM. He has made untrue statements about the condition of my walls as a reason to not do my warranty work. He has never stated what that condition he has a problem with. The only damage in my walls is the result of the foundation causing cracking in the walls. We have not done anything to our walls. Further, he voided the warranty because we saved the house from falling. Something he was given a chance to do for months! Mr. Warranty Man refused to answer emails. I have dozens of emails saying, "are you there? can you please get back to us?" So, his lack of attentiveness and timely follow-up of our really serious issues caused us to get work done outside of his process. What can a homeowner do in a no-win situation? Let my house crumble? Of course not. I had to stop the worst of the damage. After reviewing the work, it took six weeks for Mr. Warranty Man to void my remaining 10-year builder warranty. He said because I got the problem fixed when he refused to do. And he said the "condition of my walls." A condition that does not exist. So, what is it Mr. Warranty Man, put it in writing and show photos of our "WALLS" that makes you void my builder warranty? I've got my wall photos, let me see YOUR justification or damage to my walls. Your pants are on fire. Yes, get a home from them. But document everything.

    Halo Roofing & Renovations - roofing - Updated September 2026

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