This is my second issue with this company since my house was built in 2018. Yes less than 2 yrs. Their warranty is no warranty at all for a major roofing company. 1 yr workmanship. I get better warranty coverage from on my oil change. Now we have a leak on the porch from the shooty roof job and they want $300 to come take a look. The builder left us high and dry on this too. Never buy a house from Caviness and Cates and make sure this jacklegg roofing company is not installing your roof. read more

Robco Residential - Roofing Near Me - Benson, North Carolina

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Robco Residential has no affiliation with Robco Fencing & Deck We are a different Company and have been in business for over 35 years. It has been overwhelming after the news broadcast on Robco Fencing & Deck and WRAL will not add any notes or broadcast that this is not to be confused with Robco Residential, Inc. We are a hard working Company that has worked for over 35 years in this Business and its a shame that WRAL wouldn't do anything to make this clear ; A Family Business that has worked hard for 35 years to make a good name and do the best job possible and still strive to be even better each year. Never do we require deposits on our jobs. We strive to make each and every customer happy to the best of our ability. Thank you PS: I am not doing this for ratings ; just clear up some facts read more

PLEASE READ THIS REVIEW AND THE EMAIL RESPONSE THAT I RECEIVED FROM ROBCO!!! 7/13/15: 8am scheduled start for $28,000, yes, TWENTY EIGHT THOUSAND DOLLARS of roofing & siding to be installed on our investment property (a 25min drive away from our home): Mon 7am Rain & Thunder: Texted William at 7:15am, then 15mins later left a voice mail asking if the work was cancelled due to weather? Didn't hear back so drove 25mins to the house. Waited from 7:55am until 8:45am; no one showed up. Left William another voice mail and received no call. 9:03am called the Robco office when they opened and asked Vanessa to get William to call me. 11:20am called again. After 12pm Vanessa called & told me William will be there 8am Tues for sure. Rain overnight but 8am Tues SUNNY AND DRY: Drove 25min to the house, waited 30mins and no one showed up, AGAIN. It was imperative that we meet someone at the house because we had to physically show them which two out of the three chimney stacks need to be removed and also to ensure that the 120yr old glass weather vane be taken down safely. Horrified that they may just show up and start work without us being there, I texted William yet again, to say that no one should go to the house and touch anything without us being there and also emailed Cinda and Vanessa in the office the same along with our amazed disappointment at how they do business. Tues 10:57am I called the office to find out why I've not been called back and what the H is going on? I assume that having recognized my number, my call went to voice mail - I demanded that someone call me back. At 3:30pm from my unknown home number I called Robco's office again and Vanessa answered and quickly interjected that "William's being trying to get a hold of you!" NO, not one text, received call, missed call or voice mail from William. I finally told her that was BS and that I needed to speak to Ronnie the President. "Oh, he's not in" So I asked for his voice mail. "Oh, he doesn't have voice mail" So I asked what his email address is "Oh, I don't know what his email addressl is". Hence my reply "Get the shingles that you delivered to my house at the weekend OFF my property and I'll be going elsewhere" and I hung up. ABOUT AN HOUR LATER I RECEIVED THIS EMAIL FROM THE ROBCO OFFICE .... from: Cinda Pleasant cinda robcoresidential com to: xxxxxxxxxxx gmail com date: Tue, Jul 14, 2015 at 4:34 PM subject: Re: Proposal / Roofing and Siding mailed-by: robcoresidential com Mrs. X....., Your request to have the shingles picked up from the property is noted. However, you will be charged for the initial delivery fee of the shingles to the property and the fee for pickup to return them to the supplier. We consider this request a breach of contract-and feel it is due to circumstances beyond control-that of weather conditions. Thank you- " I will leave it entirely up to your imagination with regard to what I told Robco they can do with their Shingles on my property ... in no uncertain terms. PLEASE DON'T GIVE THEM THE TIME OF DAY LET ALONE ANY OF YOUR CASH!!! read more

I know that Robco is getting a lot of flack and I can only speak from experience. Ronnie personally came out to my house and fixed up my roof. He was less expensive that his competitors and did a really great job. This was in July 2019, so far the roof has been perfect. I like him and will continue using him in the future. read more

I decided to reverse my one star rating to a four star rating. Long story short, I was selling my home and another leak was found, as was some minor flashing problems. I was able to get in contact with the owner of Robco and explain the issues I've had. He was apologetic and sent a guy out the same week to repair the flashing and patch an area in the roof that was overlooked by the previous contractor without charge. I'm still out money from the previous repair, but I'm fine with that. I'll eat part of that blame for not trying harder to contact the owner about problems. He seemed like a standup guy who just has some tough office procedures/personnel in pace to screen garbage calls. Unfortunately for both of us, my original call wasn't garbage. Anyway, He did right by me, so I'm returning the favor. read more

I purchased a home in 2018 and now I am having problems with a leaking roof and causing damage in my garage. I was told that they only cover a 1 year workmanship warranty which is crazy. Regardless of the home 2 years old or 15 this roofing company should offer a guarantee of more than 1 year on a roof. Was told if it's a tear off then there is a 20 year warranty, but since new construction only 1 year. So basically the company can get away with doing crappy work and as long as it's not discovered in the one year, the new home owner is screwed. Was told I would be charged a $250 service charge just to come out and look at it. read more

Do not use this company. They use defective material for siding. I live in a community that had many homes vinyl siding done by Robco Residential Inc and fascia is pealing all around 5 homes. This is no coincidence. Even had an insurance adjuster come out and she told me that this was defective material/workmanship. In addition, flashing on 3 windows are defective and water drips through the window into the house. I can't even imagine what it's doing to the wood I can't see!! Robco needs to upgrade it's material and above all, replace defective siding in the Buckhaven Community in Willow Spring, NC. read more

Robco Residential - Peeling fascia. Poor material used by Robco. - Roofing Near Me - Benson, North Carolina

Do not use this company for you house!!! I purchased my home a year ago in a small community. The builder used Robco Residential to do my trim and siding. He used faulty materials and my trim is peeling and looks awful!! In fact, in a review done my neighbor, she has stated that it's 5 homes in the development this is happening to. Apparently he doesn't keep records of who he obtains materials from. This seems "shady" in itself. This makes our homes and neighborhood look trashy!! A decent contractor would replace all our homes trim work at no cost and stand by his work and materials. Stay away from this business. read more

Robco Residential prides themselves on great service and an affordable quality product to our homeowners. The art of doing business is understanding our clients. We show great leadership from the top, starting with our President, Ronnie Roberts to our crews in the field. We don't clam to be perfect but we will make sure our customers are satisfied. As a great company, our success depends on our customer's complete satisfaction. We can't please everyones needs, but we will go above and beyond to ensure the highest quality available! read more

Don't use this roofer!! Left wood exposed in the rain and then shingled on top of it leaving puckering shingles. Also, when we had to reroof the entire house again (use Baker Roofing who were great), they found a one foot hole in the roof under the shingles! No supervisor on site. Bent several gutters. etc. read more

If you want a crap job, terrible customer service, employee's that put your roof on in the rain, say they will show up to fix it and don't.....show up 2 hours after scheduled time, Throw nails in your driveway along with their cigarette butts, tell you they have been to your house to fix the crap job they did in the first place but never show then Robbie at Robco Roofing is your man. He will tell you he's been in business for 30 years if he ever returns your phone calls. This company lacks work ethic, honesty, integrity and the good stuff the South is know for. Once they throw the shingles on the do not stand behind the work, they would rather blame someone else and refuse to fix it. Funny thing the pictures in other complaints is exactly how my roof looks. WOW what a piece of garbage roofing company. STAY AWAY FROM THEM. read more

They replace my roof and put a 10 year warranty on materials and labor. Still under warranty I had a leak, so they came out and charged me to fix it. About this last Christmas 2015 started leaking again, and they said they needed a credit card to just look at it. Then there is another leak and I called for about the 6th time since Christmas 2015. Still they have not called me back and it is UNDER WARRANTY. read more

After hearing great things about ROBCO, we hired them to install a metal roof on our new home in the fall of 2010. We were asked if wanted snow guards and we declined. The roof was installed and looked amazing. Two months after the installation (and payment in full in the amount of $23,300), ROBCO came back to our house unannounced and installed snow guards while no one was home. We were told it was a misunderstanding and the crew came back to remove the snow guards. Unfortunately, this left visible glue resdidue on each affected panel. ROBCO came back to remove the glue in early 2011 and the solvent they used removed the top layer of coating and discolored large cirlces on each of the panels. ROBCO sent us a letter guaranteeing the cirlces would fade to our satisfaction within one year or they would replace the panels. One year later, the discoloration remained and we made many attempts to contact ROBCO. I finally received a written response from Ronnie Roberts last week stating that he would not be doing anything else and that it was not his liability (though he promised in writing to replace these panels) and that he had "closed out this file." The owner of ROBCO, Ronnie Roberts, did not stand behind his written promise to correct his own company's mistake. Very dissappointing experience to say the least. read more