I brought my 2010 F-150 here because the brake warning light was coming on. I was charged for diagnosis and ultimately had the brake booster and master cylinder replaced. I understand that they said they found a leaking master cylinder during the repair, and I'm not disputing that a legitimate leak needed to be addressed.
My issue is that after spending a SIGNIFICANT amount of money on these repairs, the same warning light I originally brought the truck in for was still coming on during my drive home.
The actual cause of the warning was later determined to be a valve that cost roughly $78. Once that was replaced, the problem was resolved.
What frustrates me most is that the original diagnosis specifically involved a low-vacuum condition. I would have expected the relatively inexpensive components in the vacuum system to be properly tested and ruled out before replacing a much more expensive brake booster.
I don't mind paying for necessary repairs, especially when it comes to brakes. What I do mind is paying for an expensive diagnosis and repair that did not correct the problem I originally brought the vehicle in for.
I also had a separate issue during this visit involving my already-damaged truck key. The key sensor was taped together in a pouch which worked for me for over a year. Other shops (Kizer) took notice and navigated appropriately to start my truck. While the vehicle was in their possession, the key was damaged further to the point that I was told I needed to have a locksmith come to the shop. I ultimately still had to pay for the replacement key and programming before they could start the job, which added considerably to my frustration with the overall experience.
Based on my experience, I would recommend getting a second opinion before authorizing major repairs here. read more
