I would like to the commend Hamilton Volkswagon Service Department, especially the Manager, Mike K. His professional manner and patience is refreshing and very much appreciated. read more

Ron was extremely helpful and informative. Explained all details regarding leasing options. Me best regards to him and the whole staff. read more

A good purchasing experience for a new 2026 Tiguan has been completely destroyed by the clown show that is the dealership's back office and title clerk. Their ineptness has allowed my temp registration to almost expire, with no timeframe or explanation on when they will register the car. In the meantime they are holding several thousand $ of my money hostage in registration taxes and fees they are supposed to use to complete the registration. I have requested they refund these funds and I WILL REGISTER THE CAR Calls to sales manager and president have gone unanswered. So filed a formal complaint with VW Cares. read more

I go way back with this dealership. I bought a Beetle here in 99, another one a few years after when the first was totaled, and then my first mid life crisis convertible(Eos). I was happy with all of them, and also found the buying experience to be low pressure. I left the brand to try out higher end cars( those experiences were also fairly low pressure, I think car salesman stereotypes need to be re-examined?) mainly out of curiosity and that pesky mid life crisis thing. My current Volvo was becoming a maintenance burden, and after almost 9 years with it, I knew I had to shop for another car. I started with higher end brands again but found that inventory on low mileage small SUVs was non existent in this area. Brand new models were available but priced higher than I was looking to spend. My old car was still reliable so we puttered along. At some point it dawned on me to see what Vdub had to offer. I'll admit, I was not a fan of the Routan(?) or it's slightly spiffier Tiguan. But if these were my choices I'd take a look. Unbeknownst to me they had just released a smaller sized model called the Taos. I liked it in photos, and even more when I saw it in person. My first trip to the lot left me confused. This nice sized dealership had about 10 cars total for sale????? It looked like an empty parking lot. There were only 2 Taos to chose from but I liked one. No sales people approached me, and that was ok because my first q would have been "where's the cars??". I just kept checking online from time to time. A bit of a family emergency and then the winter holidays came around and put my search off by a month or more. During this time their inventory increased and so did my desire to get something new. I stopped in again a few days before Xmas and saw the color I would eventually select. I contacted Pete C and arranged to come for a test drive 2 days before NYE. We spoke briefly and he got me into it quickly. He did not accompany me( not sure if this was due to Covid?) but I preferred that. We talked about numbers and the used car guy gave me a very lowball estimate on my trade in. When I told him that was way off, the second offer increased by almost 100%. Still low and nothing off of sticker. I had to think about it..... I told Pete I'd call him the following Monday and expressed my concerns. He said no problem, we could negotiate more. With no real haggling we came to a figure I was happy with for my trade in, and I did get something off of sticker. VW may be struggling to regain market share after the emissions thing, I know more popular manufacturers are selling for higher than sticker price due to shortages. So this became my fourth purchase from this dealership. Pete was laid back while at the same time being honest and informative. He was also multitasking like crazy as they may be short staffed. As for the SUV, I hope that after some time with it I'll rate it as highly. read more

Hamilton Volkswagen - Covid protocols still in place but masks not required - Car Dealers Near Me - Trenton, New Jersey

Went in for a recall repair and was out in 90 minutes with a thorough and professional recap of the work performed on my vehicle. Thanks to Mike for making the visit as painless as these things get. A welcome departure from my most recent encounters at Princeton VW. An easy five stars. read more

Completely inept and overpriced service staff. Would never come back here, you'll end up paying $700 for an oil change that takes forever and an attitude. read more

Morris tried to reason why they can't email me their offer and proceeded to hang up on me as soon as I started explaining why I value transparency in this process and why I'd like their offer in writing through email. Literally common practice and he balked probably because they can't make a strong offer. Careful stepping foot into their showroom--can't imagine all the strongarming and convolution. read more

I regret not reading the negative reviews about this dealership before bringing my car in for the 80,000-mile service. If I could rate them 0 stars, I would. I'll never return. They quoted me over $2,000 for servicing my 6-year-old 2018 Atlas, with more than half of that cost attributed to labor. Their flat hourly labor rate is $159. I dropped off my car at 9:30 a.m., and by 3:15 p.m., they called to say it was ready for pickup. When I questioned the labor charge, they claimed they assigned an "Ace" technician who completed an 8-hour job quickly. However, I was still billed for the full 8 hours of labor. Are they seriously expecting me to believe that this "Ace" technician worked nonstop for 6 hours straight, skipping lunch and restroom breaks, to finish an 8-hour job early? This practice feels dishonest and exploitative. read more

Have your car dropped off. They told me an hour and a half. It's now been 2 and a half and I'm still here...really hope it's not much longer. read more

Very smooth sales transaction. Sales Rep Pete Capriotti was a great guide to my new ID.4!

Customer service is not their first concern in sales so I bought my GTI elsewhere Their service department is good and I recommend read more

They did a routine oil change to our Tiguan. A month later the oil light came on. After speaking to service they said to bring it in and it would be roughly 10 days (with no rental available). Spoke to another dealer and the service guy said it could be a few different options- possibly not tightening the drain plug or filter all the way would be his guess (a slow leak over time of the oil change, as the engine has only 30k miles). Avoid at all costs and take it else where! read more

When we leased our car 3 years ago it was a great experience. However when the lease was up and we decided to buy the car, these guys tried to take an additional $4k in unnecessary charges. Told us the buy-out price on the contract was incomplete and we needed to add a new brake light, have it recertified, etc.... all BS. We called VW directly and bought the car easially for the contracted amount - and kept the conintued warranty, which these guys said will end and we will have no warranty after we buy it. So - will never go back to them or recommend anymore. Even going to another dealer for service now. read more

For a car dealership, Hamilton seems very laidback. There is certainly no high pressure sales tactics. The overall staff seems friendly and salespeople are not rude, but actually pleasant. I even test drove several cars and the salesman told me to take my time. Wow... now that's refreshing! Maybe it had to do with the Coronavirus... . I would highly recommend giving them a shot if you are in the market for a new car. read more

Hamilton Volkswagen - Car Dealers Near Me - Trenton, New Jersey

I am beyond impressed with the accommodations from Service Manager Michael Kayes at this location. He 100% prioritizes customers on short notice, responds to emails quickly, and is an all around very nice guy. Can't speak for the other departments of this location, but as far as service center and Mike -- exceeds expectations. Thanks! read more

Brought my 2022 Tiguan in for an oil change a month and a half ago. An alert just came on my car saying there's an oil leak. I spoke with two volkswagen techs from a different dealer and they said whoever did the oil change didn't tighten it correctly and it's been slowly leaking. I called and explained this to them and they said there's no way of knowing that. They refused to see me and said to leave my car there and it may take 10 days for them to look at it. Also, there's no rental cars available. Wow that's great customer service. You guys screwed it up and now i'm left without a car for 10 days. read more

To: mikekayes@hvwinc.com Cc: DCA AskConsumerAffairs; ginny@hvwinc.com; dave@hvwinc.com Subject: [EXTERNAL] 2015 Jetta Battery Misdiagnosis Dear Michael, This grievance is regarding the service performed on July 25, 2023, on my 2015 Jetta. Hamilton VW has caused me financial harm due to the inaccuracy of the battery test performed by your mechanic. When the car came in for service in July, it was communicated to Scott Barid that in addition to the oil change, the more concerning issue was the battery. Upon checkout, Scott realized that he forgot to ask the mechanic to check the battery. Scott Baird proudly stated that the battery was in "great shape" and advised that the source of the problem was a dirty key. On August 15, 2023, around 12 pm, I was driving on Klockner Road when all of a sudden, the car began to fail, check battery light turned on, and the car would not accelerate. I called Hamilton VW to re-inspect the car, and I was told by Jackie that the car would need to be kept overnight and that no loaners were available. As a consequence, I had to bring the car to another mechanic, which caused me inconvenience and emotional distress. On Saturday, August 19, 2023, around 10:45 am, I spoke with Ginny Polizzi in person about this situation, since there was no manager available. She theorized that the sun/hot weather caused the battery to die in less than a month when the battery was allegedly tested and inspected. Can the dealership prove that the sun affected my battery this way? Could it also be due to human error or faulty testing equipment? I am reasonably asking to be reimbursed for the amount of USD $176.36, which is the cost of the electrical test performed by the other mechanic that made the correct diagnosis. Best regards, Greg Mariani ******** Good Morning Greg, I'm sorry to hear about the emotional distress your car is causing you. I took a few minutes this morning to review the work we did to your car on 7/25. Attached is a signed copy for you and consumer affairs. It shows line# 1 was for an oil and filter change. Line#2 shows that we checked your vin# for any open recalls. There were none. Line# 3 shows that we performed a multipoint inspection ( you added this sheet to your email). This is simply a visual inspection of the items listed. The battery was marked as good. The battery printout from your visit confirms this. If a battery tests good during the MPI then there is no further action to be taken. We did not perform any diagnostics on your battery or charge you for any diagnosis. Your battery lasted 426 miles and 21 days from your service here. I looked to see what the battery was tested at on your other visits and found that this was the first time that your car has been in our service department. It's hard for me to comment on any conversations that you may have had with my advisors as I was not present for any of them. What I can comment on is that you were presented an MPI sheet showing the battery was good. Our battery slip supports that. You were not charged for that information. Therefore, I do not feel that a reimbursement is warranted. My contact information is below if you have any questions. Thank you, Michael Kayes Service Manager Hamilton Volkswagen 2200 Rt. 33 Hamilton Sq. NJ 08690 609-249-8039 mikekayes@hvwinc.com read more

Back in 2017, I was in the market for a car and decided on a VW. I did my homework online and found a model that I loved in my price range. I contacted the dealership and connected with Pete, who is and was a wonderful salesman. The car was a leftover model so he went to work finding me the one that I wanted in the color I wanted. Everything was done online and over the phone, I had dropped off a deposit so that he could get the car from the other dealership. Went to VW to drive the car and do up the final paperwork. Although my husband went with me, this was the first time I had actually done the deal myself and was very pleased. Had ONE problem with my Sirius antennae left it for a day,( they gave me a loaner to use as I had to go to work) It was fixed no problem. I'd use them again in a heartbeat. read more

Would give 0 stars if possible. Found that Hamilton VW was the cheapest VW dealer in the area per cars.com. After speaking with salesman Ron a week in advance regarding a VW Atlas, Ron promised to have the car we were looking for available for our appointment Saturday morning. Ron assured me that the vehicle we wanted would be there and said that he would notify me if for any reason the vehicle wouldn't be there. Drove from over an hour away on a Saturday morning with my pregnant wife for a 9AM appointment. Once we got there, Ron half-apologized for not having the Atlas we were hoping to buy. A terrible experience and just a bad way to treat a prospective customer. Couldn't have been more disappointed. Don't go to this dealership. VW Turnersville will treat you way better. read more

I paid $125 diagnostic fee and was told my engine light was on due to a bad turbo. They provided me with a $2,900 estimate. When I balked at the estimate, they asked if I wanted to trade my 2007 EOS in. The car is in great condition with low mileage. Another option, they suggested, was to apply for the VW service credit card, 6 months no interest. I told them I would think about it.., Had the repair done by a mechanic specializing in German cars. The part was genuine VW. Total cost $400. Do the math and draw your own conclusion. Hamilton also advised it was time to change my timing belt ($1,000 range). According to Volkswagen's service regimen, that wouldn't be due till 80,000 miles, while I am at only 66,500. Needless to say, I will not be returning to this dealership. On top of overcharging, some of the service reps are very snippy. I won't miss that either. read more

Morris was amazing, excellent customer service, and very accommodating. Such a great salesman, and very knowledgeable, and wasn't pushy AT ALL. I apologize, but I cannot remember the finance manager's name, but her was very nice and kind. Very thorough, and made sure I knew what I was signing and that I understood any "extras". The whole car buying process was very smooth, I was legit in and out in about 2 hours! Thank you HVW for helping my first VW purchase a great experience! read more

Service department is rip off . Stay away and save your money. They charged $135 just to tell me that these parts need replacement..my mistake was telling them To check why usb phone charging cable is loose ? I thought they will fix or replace that broken outlet rather they charged me $135 to tell me that it needs to be replaced. New part is only for $14.80 part number 5G0035727 Housing very bad experience. read more

Purchased parts from here we're very helpful. I ask them about the history on my car (I didn't even buy it here) I will be bringing this car for service here. read more

DEALERSHIP SERVICE DEPT. IS A RIP OFF !!!! I brought in the VW EOS bcs the hard top wasn't working. The i initial cost diagnose cost was $110. ONLY ONE mechanic had knowledge to work on EOS. Initial problem, sensor in trunk. He stated the right roof frame was bent & i was quoted $4k. I said no thanx & i was charged $585 for the diagnosis!! HOW DID $110 (initial cost) become $585 !!?? I told them to stop and put it back together, and they said it would cost another $500 to reassemble it. I said no thanx to ($1,000 ) So i took the car w/ the roof disassembled "as is". I fixed / assembled the roof myself. The mechanic didnt even know to release the hydraulic pressure in order to move the roof, window & trunk lid... he wasn't the car guru they (Hamilton VW) claimed him to be. This dealership is a rip off. I brought the car intact, and left with the car disassembled UNLESS i paid ANOTHER $500 for the mechanic to put it all back together. I reassembled it it 2 hrs. ! Tom & other parts service team were nice... THEY ARE THE SAME OWNER of the Mazda dealership across the street. read more

Hamilton Volkswagen - All assembled NO THANX to the VW Hamilto who disassembled it ($500) & wanted another $500 to put it back together. - Car Dealers Near Me - Trenton, New Jersey

This was the smoothest transition I've ever experienced in buying a car Or buying anything The salesman Pete handled everything perfectly Anthony at the finance department was great he and explained everything I appreciated that so I would tell everyone go buy a car from them Volkswagen/ Mazda read more

Hamilton Volkswagen - Mine - Car Dealers Near Me - Trenton, New Jersey

Came all the way from PA to purchase a jeep . So far so good for a used jeep it's in immaculate condition interior wise and has all the bells and whistles! Pete went above and beyond for us coming out of state made sure we understood paperwork and exact pricing before we even came down . Alex in finance also treated my boyfriend very well , went over paperwork and made sure he understood everything and was very patient kind and professional. We were in and out , Pete made sure everything was taken care of for us 1,000 percent as far as sales . We are happy customers , we appreciate the honesty and reliability of their team ! read more

So far no so good. Took 3 hours to do the paperwork for the purchase. Instead of waiting I should have just left. Nothing like going over the option on the vehicle by a cell flashlight app. Also they got my registration in. I had to pick it up they don't or won't mail it. Then they told me in install the plates myself. Service at its best. Was going to buy a cross bar and some other accessories. Now I'm thinking Amazon... read more

Bought my car here and it was a smooth experience. I definitely had to negotiate but that's expected. However when I came in for my 40k servicing Ginny Polizzi at the service desk was very rude. She was asking me unnecessary questions for the sole purpose of making me repeat myself. She already had my information and apparently doesn't have the capacity to be respectful or do something simple by herself. read more

Do not go to this dealership for service. Classic dealership recommending things that are not needed. I have a 2014 manual Jetta Volkswagen and have never had a problem with my car. I've had nothing but issues since I started getting my oil changes here. I took it in at my last oil change and asked them why its now making sounds and having continuous issues. They told me I needed a new clutch, $3500. I took it to two other separate mechanics for a different opinion, they both told me I have no problems at all with my clutch. Checks the oil, there's literally no oil on the dip stick AFTER I got it changed here and after I paid $150 for a diagnosis for a bogus recommendation of a clutch change. The other mechanic tells me that because of how they were doing the oil change now its caused issues with my transmission and timing chain. I had NO problems before I brought it to this dealership. They are scammers and have literally damaged my car and caused me nothing but stress!! read more

Easy Buying experience. I got a 2019 Jetta for my wife in December and then went back a few days ago and got a 2019 Tiguan for myself. Salespeople were Morris and Danielle respectively. Both were helpful and upfront. I told them what I wanted to put down and what I wanted to pay a month and I did not have to haggle on either car purchase. I filled out credit app the day before so both times when I picked up the car I was out of there in less than an hour. read more

The service department leaves a lot to be desired. The most basic customer service elements and attention to detail are not present. For a small dealership with significant market competition you would think the overall experience would be much more a thoughtful and well executed experience. Just purchased a new car there. Can't imagine bringing back for service. read more

I took my Jetta here three times for servicing before it got totaled. Everyone I dealt with was helpful and gave me clear explanations when needed regarding why certain parts (brakes, tires, rims) needed to be replaced. The prices always seemed fair, and one time the owner was even wiling to honor a coupon several days after the expiration date. Unfortunately, I can't give this place more than three stars. The last time I was there, when I dropped my car off to have some of the tires and rims replaced, they gave me a ride back to my apartment and said that they'd call me later that day when the car was done and would come pick me up. Around 5:00, I got a call telling me that my car was all set, but that everyone who could have picked me up had gone home for the day. As a result, I ended up having to walk to the place (luckily only about two miles), where I received no apology after arriving. You just don't do that to customers. read more

Overall: I could not be more pleased with my car buying experience with Tom Gingras and Hamilton Volkswagen. I would highly recommend Tom and Hamilton VW. Initial looking at cars and price negotiation: Tom was very knowledgeable about the car I was interested. Also, he was very prompt in answering any questions whether by phone or email. I was very pleased with the ease and prompt responses during the negotiations process (conducted mostly by email and phone). Closing process: Unlike some other dealers in my past, Hamilton VW did not pressure me to buy certain add-ons, but they shared what they were and did not ask twice when I said that I didn't want it. Also, Tom spent a lot of time showing me in-depth all the great features of the VW I bought -- I really appreciated it. read more

I bought my 2013 TDI Passat here. My salesman, Anthony (no longer there) was really good. He was new and the dealership was really training him well. My experience was nothing less than great. I was treated with great customer service and respect. I left with my new car and a very good experience. I left my old car there for 2 days with no issues until I could get someone to drive it home. I have since brought my car in every time for service. Sometimes with an appointment and some not. Every time, the staff was courteous and keep me well informed of what was happening with my car and how long it would take. Each time they gave me time estimates upon my arrival, they were pretty much spot on. Their waiting area is comfy and refreshments are available. I just brought my car in this week due to an unexpected panel light display warning. I told them what it said and "no problem". I purchased the needed fluid (diesel AdBlue) for less than advertised on the web. The service tech came right out and waited until I finished paying and put the fluid in. Free of charge. I was in and out in 10 minutes, with no appointment. If you are shopping for a new or used Volkswagen, I highly recommend Hamilton. I know I will be buying my next one there. read more

I have been trying to get my recall replaced on the VW CC for over a year. I booked my appointment at another dealer closer to my office. After a many failed attempts because they never seem to have the part, I made an appointment at Hamilton and they took care of the recall within the week. They also did an all points safety check as a courtesy. I will definitely be going back to them for any of my VW needs. read more

Stay away from this dealership. They will charge minimum $69.99 diagnostic fee for any issue you have with your car. If you ask them to check any two minor issues they will add $135 for one hr and tell you to replace those parts. This is fee is just to let you know that this usb housing is bad and need replacement read more

The dealership is very clean and the people are very professional. My Mom leased a vehicle from them and she had a great experience. read more

I purchased a 2008 Volkswagen Jetta with low mileage for a very affordable price. The car works great. The salesman, Pete Capriotti was very professional and a pleasure to do business with. With the help of Jonathan, they expedited the paperwork and I was on the road enjoying the drive in no time at all. I would definitely do business with them again. Thanks Hamilton VW. read more

I have been buying and driving cars for at least 30 years here in the USA. I have not found a better place to buy, receive maintence service or have emergency repairs done than at this dealership. They really go one step beyond their duties to try to help and service you. Great friendly people all throughout the organization, even the Salesmen ^^__^^. read more

After years of driving "hand me downs" and buckets, I bought my first NEW car from Hamilton Volkswagen in the spring of 2009. After doing my due diligence, I test drove several manufacturers but knew in my heart that VW was the way to go (I previously had a Jetta). I first went to Princeton VW first, and while I appreciate it when cars salespeople are not all over you as you browse through the lot, the people here (I've been here more than once) seemed pretty uninterested in selling cars (which was a real shame because I was prepared to transact that day). Hamilton, however, was much more attentive. The salespeople are friendly but not overbearing. Everyone is very knowledgeable, they have a good selection of inventory, and what they don't have (my mom wanted a very specific model in the Jetta wagon and they ordered it and got it in no time - she came and got her car after I had such a good experience with mine). When it came to agreeing on a price, I had done my homework, knew the invoice amount, and knew how much I should be getting on my trade. To call it "haggling" would be an overstatement, as I was able to talk them down significantly in price without much struggle. Taking the car in for oil changes/maintenance checks are a breeze here, as the waiting room is comfortable and the staff is very friendly (especially Virginia!). While I have moved very close to the city and was forced to trade my VW in (by the way, I traded it in here, and got a pretty fair trade value), I would definitely go back here to buy another car. read more