I had an emergency gas leak that required a gas line repair, and it was honestly one of the…read morescariest and most nerve-wracking situations I've dealt with especially since it happened in the middle of freezing temperatures in January here in Ohio. We were without gas, heat, and warm water for the entire weekend, which made an already stressful situation even more frustrating and time-consuming. From the moment I called Five Star Home Services, I was met with urgency and care. The employee I spoke with over the phone immediately understood the seriousness of the situation and pushed me to the front of the line to ensure a technician arrived as quickly as possible. That alone brought a huge sense of relief during a very overwhelming moment. Austin arrived and was absolutely exceptional. He calmly assessed the situation, clearly explained my options, and worked diligently throughout the entire day to try to remedy the issue. When he realized the repair couldn't be fully completed on his own, he didn't hesitate to call for backup so additional help arrived to assist, and together they fully resolved the problem. As a single woman dealing with a major home repair, I was admittedly concerned about the possibility of being taken advantage of. That was absolutely not the case here. Everyone I interacted with was knowledgeable, sincere, and genuinely focused on finding the best and most appropriate solution and not the most expensive one. Austin remained professional, patient, and empathetic throughout the entire process, which made a stressful situation far more manageable. I highly recommend Five Star Home Services and would strongly encourage others to use their services. This team showed urgency, integrity, and true professionalism when it mattered most

100 degrees outside. AC went out. Hunter came over. Awesome. Just Awesome. No antics. He asked what…read morethe AC was doing after I told him he knew right away the issue before even looking at it. He knew what was wrong and straight forward about options. Fixed it no problem and was great conversation also. I will be calling for Hunter to come back in the fall for a service on my furnace. Great experience.

Initially, I was impressed that Chris came so quickly and explained things clearly. He was easy to…read morework with and I had a written estimate before he left! I had gotten two other companies to come for estimates. So with those in hand I was able to make a quick, good decision on the spot. I highly recommend Legacy Heating and Cooling.

Our first experience with Legacy was great. They got our furnace working. We set up a spring check…read moreup for the AC. But when summer came around they hadn't checked and then our AC stopped working. They came out realized the thermostats we purchased was one that cannot run both AC and Furnace. We were told that we would have to buy one from them. We went ahead and put an order in. That was in May, it's now September and we've not heard from them in 5 months. So my husband emailed checking to see if they had our thermostat. He said he'd drop it off...still waiting 3 weeks later.

Do not use this company!!! They might be cheap but they cause u problems that in turn cause u more…read moreproblems that u have to get fixed by another company!!! They place units too close together, they don't replace new lines on new units and flush units with nitrogen instead of standard R11 flush which causes contaminants in lines and house to have condensation in lines and duct work with molds starting!!!!! Do not use this company!!! They will not stand by warranty after hours they charge a fee even with warranty!!!!! RIDICULOUS And yes we r in Chillicothe Ohio and will be calling better business bureau on this company to file a complaint

Tommy Toughknuckles out of New York recommended them because of their project manager Johnny…read moreHamcheck. Ever since Steve Balboni took over it's been a great operation they run. I strongly recommend

We've been service members plan since the middle of September and noticed our heating and cooling…read morewas inefficient. Electric bills were sky high and KWH usage was outrageous for our 1188 square foot home. We had Accurate out to service our unit as soon as we bought our home. Everything 'checked out.' We called them back out this past February because throughout the winter our shampoo bottles were freezing up in the shower and our thermostat was set to 66 but the heat gun we had purchased read a few rooms in the home to be as low as 54 degrees. Accurate came back out (same technician) and said all he could find was a dirty furnace filter. I found this hard to believe since it had been changed in the last 30 days. We called Eco out for a second opinion. He found our refrigerant to be under 2.5 lbs remaining, a failed TX valve and a coil that needed replaced. Being service members of Accurate's, we decided to call them back to our home to repair. The manager denied this being overlooked by his tech and still charged us $1258. The unit is only 3 years old so parts were under warranty but he still charged us for the refrigerant and the labor. This is absolute fraud and I'm ashamed that businesses continue operating when they display this much disregard for their customers. Not only has Accurate caused discomfort for my family for the longevity we have lived in this home, but they've also allowed us to pay electric bills as high as $600 per month, wasted our time, betrayed our trust in HVAC companies, and probably shaved years of life off our unit. The only true amenity we had when purchasing our home in Frankfort was this HVAC unit because it was so new. Now that our unit is repaired, my husband and I will be doing our due diligence in finding a company we can TRUST and we will be doing business elsewhere

I had to get a new furnace installed. The whole procedure was Excellent. Mike Paul the Sales Rep…read moreand Chris and Tony the technicians were all courteous, professional, honest and very knowledgeable. I have also had Accurate install a Generac Generator and a Split Duct system. All 3 experiences were Great. The only reason I'm leaving a 4 rating is because this project I decide to finance using their finance option. Everything associated with the financing claimed 5.99% interest and 5 year terms. This was just not true. I have a credit score in the excellent range and after I applied and took a hard inquiry hit on my credit report the % rate was 11.7 and the term was 84 months, so a bit of deceptive lending going on, on the bank's part. I would assume Accurate doesn't control the bank but needs to inquire from the bank why these deceptive practices are going on. Again back to Accurate's team I mentioned, top notch operators. Skill set of the technicians absolutely spoke for itself. Journeyman quality work. Good job!!