I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

Eddie was friendly and responsive to our questions about the service on our system. His excellent…read morecustomer service was typical of our experience with 5-Star. Very happy with our service contract.

I am writing this review to warn potential customers about Five Star Home Services severe lack of…read morequality control, proper technician training, and poor management dispatch practices. A technician from Five Star was called by my neighbor to address a drainage backup on shared piping in our building. Before starting, the technician explicitly acknowledged that using a stiff cable could break the pipe and that a flexible cable should be used instead. Despite this, he ran the drain snake in the wrong direction--into my adjacent unit, where there was nothing more than a slow drain--and proceeded to break my pipe under my sink. Rather than escalating the mistake to a senior supervisor, the technician attempted a temporary fix using parts purchased from Home Depot. He installed the replacement improperly and left my unit with an active leak that did not exist before he arrived. To make matters worse, the original drainage issue on my neighbor's side remained completely unresolved. When the company was notified that their technician had caused property damage, leaks on both sides of the shared wall and failed to solve the initial problem, Five Star's dispatch made the baffling decision to send the exact same technician back to the job site a second time. Sending a technician who clearly lacked the expertise for this type of repair--not once, but twice--demonstrates a concerning disregard for workmanship, customer safety, and property protection. Leaving a homeowner with an active plumbing leak caused by your own staff is unacceptable. I strongly advise against hiring Five Star Home Services for any complex or shared plumbing issues.

Called first thing in the morning and I had Mike Y show up before noon. Mike fixed our inside unit…read morein less than ideal conditions. Had a good attitude, answered my questions, provided estimates for potential service work in the future, even voiced concerns for future issues that our unit from '09 is likely to face. He also managed to crack a few jokes while he was at it. No complaints. Will definitely keep them at the top of the list for when future issues arise.

They were the quickest to respond to my Yelp request. They were the quickest to have an…read moreavailable time slot and Jourdan and Candace are the BEST!!! They were on it the same day and fixed my a/c issue immediately! Highly recommend this company!! And...Jourdan was extremely professional and Knowledgeable.

This is the first HVAC business to respond to my quote request. They had Greg out to me within 24…read morehours. He fixed my issue as best he could, showed and explained to me what had gone wrong, and returned with two other guys to replace my furnace by that weekend. Not only was I able to keep my house warm between his service visits, the installation was done well before I had to go to work. I greatly appreciated the punctual, friendly service.

They were quick, kind, and reasonably priced! We will be calling them for all our HVAC needs!read more

Our furnace started making noise during the coldest part of the winter and we knew we needed to act…read morefast. After getting a few quotes we decided on Pickerington Heating and Cooling aka Five Star Home Services. They had the best price but also the best warranty, company story and our best interaction with a sales person. Once we made our decision the were able to schedule the install within 48 hours. They also easily installed the smart thermostat we had purchased. The installation techs were friendly, quick, thorough and clean. We would highly recommend calling Pickerington or one of their other local branches.

WOW...I look so forward to this review. We came home last Saturday afternoon to find we had No A/C…read more Knowing I have a 23yr old A/C unit I knew this was coming. I called 3 companies and set apt.'s for Monday. 1 was a company we used to service our current A/C and Heater for the last 9 pears and they have been great. The other 2 were the best rated I found that I liked. Pickerington Heating and Cooling aka 5 STAR SERVICES did not come in the cheapest but was in the middle and the reason I pick them was because of the Salesman Josh ! An older very experienced man in the industry not just sales. He was so knowledgeable about all the systems and what I truly needed. But he convinced me what separated Pickerington Heating and Cooling was the staff and installers. The Installers are truly what matters in a job like this. They told me on Monday they were so booked that it would be next Monday before I could get a Fill install. But Josh went above and beyond and stop back the next day with a capacitor that got my old one up and running so we had a/c to get by with. Sure I could have just had him replace that and been done and we both knew that, but it is 23 yrs old. So we chose to replace it. Now they call me on Tuesday and say an opening came up and they could squeeze it in Thursday !!! Great News !!! Now the BEST PART ...The 3 men they sent out Jerrick, Tony and Zane. These 3 worked together like an Ohio State Offense ..2 worked inside taking the furnace apart and Zane outside taking the old A/C unit apart and installing the New Goodman. When it was all said and done I was so impressed ..Clean as you go, organized, communicated great between the 3 of them. Every thing they touched or did looks great, clean and professionally installed. I have been in sales and high end customer service and these guys ROCKED IT...Thank You All...You deserve this review...If your reading this far...Do NOT hesitate to call this company..

Our AC stopped working and the technician quoted us $1098 for an OEM control board replacement. We…read moregot the part for $170 and replaced it in 30 minutes. We know our system will need replaced sooner or later but I wouldn't go with them if they are trying to charge us almost 650% markup for a repair.

This is a GREAT company with exceptionally professional service. Going to say it up front on this…read morereview... HIGHLY RECOMMEND for your heating and cooling needs. So glad I called them first! TIP: Ask about the $249 yearly service. Haven't done it, yet, but we will. Not once, but TWICE they tried to help me with a do-it-yourself fix over the phone so I wouldn't have to pay for a service visit if the fix was simple. FIRST, the office folks walked me through a quick battery check and power check. SECOND, the technician called me from the road and walked me through a fuse check, which worked initially, but later kept failing. So, the company kept me on the schedule and came out quickly the same day (on a SATURDAY!). Jake was AWESOME! He worked hard trying to locate the short in our system. He found it, fixed it quickly, cleaned up, and we were back in business with A/C on one of the hottest weekends this summer. If interested, ask Jake about his testimony... REMARKABLE young man and an OUTSTANDING company! Same day service at its BEST! Again, they get a HIGHLY RECOMMEND from us.

Gerry is "Old School" work ethic driven with a passion to make sure every customer experience meets…read moreor exceeds their expectations for Total Satisfaction! A Vietnam War Veteran, Gerry has visited my Violet Meadows home in Pickerington, OH with frequency for going on 20 Years Now! Every occasion for our home that needed a new electrical related feature of any kind encompassed my call to Gerry Riley of Riley Electric Services. I know well his commitment for furnishing excellence and a matched capacity for delivering timely customer support. He insists on being exceptionally fair with his work rates and verifies your complete satisfaction as he wraps up his assigned projects. I completely trust that his State of Ohio Professional Electricians License that he has held for 48 years now and counting is the mark of a continuously improved skill set for learning for best practices. His insured skillset to address all needs from the Control Panel to the Doorbell, Light Fixtures, Wall Switches/Controllers, Laundry Room renovation rewiring for a High Load Electric Dryer, rerouting of feeds for Dryers, Ceiling Can Lights, Under Cabinet Lights, Stovetop and Dual Oven High AMP Wiring, Garbage Disposal Wiring switches, EMP Shield Device Installations for Generators, Control Panels, Hot Tubs and more. Most recently, Gerry visited my home to troubleshoot a Hot Tub shorting out issue as a follow up to concerns that I had for a Hot Tub Service Contractor that was addressing leaks and thereafter, not convincing me on their findings for expensive fixes... that did not resolve the shorting issues. So... I called Gerry. Very quickly, Gerry addressed the matter at hand and illuminated the issues with great clarity to both the Hot Tub Field Technician & the Management levels of the Hot Tub Company. Gerry took the time to educate their assigned youthful Technician on the electrical tooling meters that are critical to start with in the process of properly assessing a shorting issue. Such AMP Meters were not part of the Hot Tub Technicians toolbox. This effort by Gerry saved me over $1,000 in Hot Tub billings that have subsequently been acknowledged as errant in this case due to Gerry's illuminating the facts. Gerry has also aligned with fellow professionals in the area of Duct Venting as he manages Restaurant Chains for all their Electrical and Venting requirements. I highly recommend that you call Gerry for an estimate as any (new or existing) residential needs surface across the scope of his services offered. Gerry's earning of 5-Star Ratings for his services within our HOA Community has his Riley Electric Service company now listed on an exclusive Business Service Directory for our 180+ homeowners across his categories of services rendered. Sincerely, Thomas Barry 'Tom' - {Violet Meadows Neighbor since 2004}. Vice President of the VMHOA Board / Architectural Committee - Chair /Business Service Directory - Chair.

We are very pleased with Jerry. We had problems with our water heater and called his company on…read moreweekend and Jerry picked up and was there and came the next day (on a Sunday!) and fixed it. He has over 45 years experience and has strong knowledge, he is kind and always there when we call him. We recommend Jerry and his company and I can say after calling all the other ones, HE IS THE BEST!!!!! YOU ARE in BEST HANDS AND HE REPAIRS AND FIXES IT PROPERLY. HIS RATES ARE ALSO VERY FAIR. TOP RECOMMENDATION! JERRY IS THE BEST IN PICKERINGTON!

Nate is absolutely thee best to work with, hire this HVAC company. After a nightmare experience…read morewith Savings HVAC who I called the police on, and filed a BBB complaint on, Best Price saved the day. Nate was very knowledgeable about what was causing issues with our AC unit, was very kind providing top tier customer service and tips to maintain the unit. He was also very efficient, arrived when he said he would. Plus his rates were excellent. Thank Best Price for being so "cool!" (See what I did there HA) no seriously we are forever grateful.

From the owner: Heating and Air Conditioningread more

Basically ripping off my elderly mother. I don't recommend these people at all…read more They just kept refilling her Freon without fixing the problem. Every time they came out it was like $350 and they must've did it eight times.

I was left very confused after my phone call to Colonial Heating and Cooling. This company…read moreinstalled my furnace and A/C unit 4 years ago as subcontractor for my builder, Pulte Homes. Their name and phone number is shown on my thermostat, so i called them when the A/C wouldn't work yesterday. The girl who answered the phone asked for my address and if they installed the unit. I said Yes they installed it and gave her the address. She then informed me that they couldn't help me. She said they were too busy to do service requests. They only do new installations and warranty service! Not that they couldn't get to it for x number of days or weeks. Just that they couldn't service it at all. I knew it wouldn't still be under warranty since it is 4 years old, but i never heard of a company that just refused to service a product that they installed. Very disappointed.