UPDATE: June 2025: This is an addition to my prior review as i didn't discover what had happened…read moreuntil Christmas season the year that the install took place. Install had taken place in January, so i wasn't looking at my Christmas decor until December naturally. Well...i couldn't believe what one of the tech of this company had done....they had stolen some of my Christmas decor!! YES!! It was a very small cheap item; but still it was my and not their's to take!! i did an extensive search for that item and it is gone....with one of their workers. The item was sitting out in full view; so i bet that they thought that they could just slip into their work bags and walk out of my home with it. No one else comes into my home; so i know it was them that did this. Hard to believe; but be aware...workers will steal from us. Sometimes the best price is NOT the best deal. Because of this, i CANNOT recommend them at all.

I had Keystone replace my gas furnace 5 years ago with an Amana unit. Recently another contractor…read moreoffered me a free inspection. When they removed the front panel, they discovered rust & corrosion around the burners. They told me this was due to the piping configuration, which included a horizonal run that allowed the collection of water. That piping should have been installed on a 45 degree to drain the condensate. I tried calling Keystone, but have not been able to get through. Are they still in business??? Disappointed Customer. Erik Neilsen 614-370-6874

They were the quickest to respond to my Yelp request. They were the quickest to have an…read moreavailable time slot and Jourdan and Candace are the BEST!!! They were on it the same day and fixed my a/c issue immediately! Highly recommend this company!! And...Jourdan was extremely professional and Knowledgeable.

Called first thing in the morning and I had Mike Y show up before noon. Mike fixed our inside unit…read morein less than ideal conditions. Had a good attitude, answered my questions, provided estimates for potential service work in the future, even voiced concerns for future issues that our unit from '09 is likely to face. He also managed to crack a few jokes while he was at it. No complaints. Will definitely keep them at the top of the list for when future issues arise.

Eddie was friendly and responsive to our questions about the service on our system. His excellent…read morecustomer service was typical of our experience with 5-Star. Very happy with our service contract.

I am writing this review to warn potential customers about Five Star Home Services severe lack of…read morequality control, proper technician training, and poor management dispatch practices. A technician from Five Star was called by my neighbor to address a drainage backup on shared piping in our building. Before starting, the technician explicitly acknowledged that using a stiff cable could break the pipe and that a flexible cable should be used instead. Despite this, he ran the drain snake in the wrong direction--into my adjacent unit, where there was nothing more than a slow drain--and proceeded to break my pipe under my sink. Rather than escalating the mistake to a senior supervisor, the technician attempted a temporary fix using parts purchased from Home Depot. He installed the replacement improperly and left my unit with an active leak that did not exist before he arrived. To make matters worse, the original drainage issue on my neighbor's side remained completely unresolved. When the company was notified that their technician had caused property damage, leaks on both sides of the shared wall and failed to solve the initial problem, Five Star's dispatch made the baffling decision to send the exact same technician back to the job site a second time. Sending a technician who clearly lacked the expertise for this type of repair--not once, but twice--demonstrates a concerning disregard for workmanship, customer safety, and property protection. Leaving a homeowner with an active plumbing leak caused by your own staff is unacceptable. I strongly advise against hiring Five Star Home Services for any complex or shared plumbing issues.

Our AC stopped working and the technician quoted us $1098 for an OEM control board replacement. We…read moregot the part for $170 and replaced it in 30 minutes. We know our system will need replaced sooner or later but I wouldn't go with them if they are trying to charge us almost 650% markup for a repair.

This is a GREAT company with exceptionally professional service. Going to say it up front on this…read morereview... HIGHLY RECOMMEND for your heating and cooling needs. So glad I called them first! TIP: Ask about the $249 yearly service. Haven't done it, yet, but we will. Not once, but TWICE they tried to help me with a do-it-yourself fix over the phone so I wouldn't have to pay for a service visit if the fix was simple. FIRST, the office folks walked me through a quick battery check and power check. SECOND, the technician called me from the road and walked me through a fuse check, which worked initially, but later kept failing. So, the company kept me on the schedule and came out quickly the same day (on a SATURDAY!). Jake was AWESOME! He worked hard trying to locate the short in our system. He found it, fixed it quickly, cleaned up, and we were back in business with A/C on one of the hottest weekends this summer. If interested, ask Jake about his testimony... REMARKABLE young man and an OUTSTANDING company! Same day service at its BEST! Again, they get a HIGHLY RECOMMEND from us.

The guys did a wonderful job will be calling them back thans for the great wook and i will be…read moretelling friends and family

The guy came and immediately wanted to cut a hole in my ductwork. I refused. He spent the next 12…read moreminutes "cleaning" the ducts with what looked like a garden hose. I have a 2 story 2,000 sq ft home. Then he said he was done and charged over $100. Here it is 8 days later and there is dirt coming from my registers. I DO NOT RECOMMEND this business!!

Air conditioning had gone out it was 80° in the house and I was able to have a tech sent to my home…read morewithin two hours from calling. I spoke with Kelly to set it up. She was very helpful explaining the pricing and the service call. Jeffrey came to my house figured out the problem within a few minutes of being there. He was able to fix the problem! He was very professional at the same time very personable. Kelly and Jeffrey made a very good team. I would absolutely recommend Patriot Air.

I spoke with at least 4 HVAC contractors for quotes to replace our home furnace and a/c and Bill…read moreKanipe was by far the most professional and knowledgeable contractor of the group. He also came armed with paperwork and brochures that clearly described the various products he offered and suggested. They were able to get me on the schedule quickly and called ahead when they were running a few minutes (15 mins) behind. Installation was quick, efficient (they had 4 installers), clean and as promised. Post-installation they assisted me with getting the extended warranties registered and promptly answered my follow-up questions. Highly recommend.