Called at midnight due to water damage causing my disabled mothers ceiling to collapse. Was…read moretransferred to the "manager on call" who didn't know how to properly hold and speak into a phone. When I asked if we had a bad connection as I couldn't hear him, he abruptly hung up! This was after he took my phone number in case we got disconnected, but he never called back. Additionally, what I could get out of the conversation was that the service is not actually 24/7 - so much for emergency help! Big fail! We went with ServPro in Ionia who followed up immediately and put my mother's emergency as a priority.

Very pore services and very slow. Work not up to par and substandard. I would not recommend them to…read moreanyone.

We can't say enough great things about Complete Cleaning and Restoration! They cleaned and painted…read moreour rental house after we had to evict our renters and it is back to it's beautiful condition. They also did a treatment to get the horrible pet odor out of the basement. I highly recommend their services!

From the owner: We are a local business based out of the Big Rapids/Evart area, specializing in cleaning and…read morerestoration. Our cleaning services include carpet, furniture, and upholstery cleaning; Tile and linoleum cleaning; Grout sealing; VCT strip, seal, and wax; Sewage clean-up; General cleaning; Car detailing; Air duct cleaning. Our restorative services include 24 Hour Emergency Service for water damage; Fire damage: Smoke back-ups; Sewage clean-up; Vandalism; Mold mitigation.

Needless to say. Just look at the after pics. Called 3 times to complain. Still no call back.read more

The workman lied to the customer to scare them into having their dryer ducts cleaned more…read morefrequently. We were told that dryer lint is the number one cause of house fires. Actually, cooking, space heaters, fireplaces, electrical shorts, candles, smoking, and Christmas trees are all far more common causes of house fires.

I am so impressed with the team that did the mitigation in my home. They made this awful experience…read moreso much better. Will, Thomas, Mark and Blake were always professional. They always made a point to call before coming out every morning. It was a long process to dry out everything. They were always courteous and very informative of each step in the process. I will always recommend your company whenever the I can!

The service received was precise, timely, amazing, and more than accurate/restoration goals were…read moremet. I had a flood in my home basement that was handled via Service Master experts. I could not have gotten better service anywhere. Service Master is top notch.

Okay, these guys were over and above on everything they did with my small restoration project. Not…read moreonly did I get treated nicely on the phone and in person, but they even send great letters and notes along the way. After the project I got a really nice letter from the owner, Jon Palmer. I thought I was good at customer service with MY job, these guys were ten times that. Amazing!

From the owner: Since 1997, Multi Serve has provided residential and commercial contracting services. In early…read more2000, we expanded the business to include full service Bank Owned Capital Repair. In the ensuing years, we integrated licensed employees to form our Mechanical Division specializing in HVAC, electrical, plumbing, and boiler service. As Multi Serve continued to grow, their highly qualified technicians allowed them to expand into the Insurance Restoration market; servicing properties after water, fire or storm damage occurs. From 2014 to 2015 Multi Serve added offices in Wisconsin, Illinois, and Iowa. Today Multi Serve operates seven fully staffed offices across the Midwest. The dedication into each job has given Multi Serve a reputation for outstanding service, communication and quality. Since day one, Multi Serve has been passionate about providing the best service experience possible to its customers and continues to do just that with every new office that opens.

On 7/19/25 at10:30 I walked down the stairs to the basement and stepped into water to my ankles.my…read morehusband turned off the water and we tried to clean off the water but it was an impossible task.i found Williams Restoration on line and called. Josh answered and I explained what happened and he said he would be there in about 1hr. He arrived in about 45 min and had a very calming demeanor which was wonderful! He said he would look downstairs and then talk to us. HE came upstairs and explained what had to be done and that he would take care of us. Then he went downstairs and worked until about 2:30. He and Daniel-arrived the next morning . Josh explained about contacting our homeowners insurance company to file a claim which we did And were told an adjustor would be out in a few days. Josh and Daniel worked non stop until7:30 pm. They removed wet carpets tiles furniture heavy sofas etc without taking a break. then they fans and heaters to help dry out the basement. Josh explained everything they were doing and how it was progressing. I cannot say enough about Williams Restoration, they were prompt,kind,understanding,efficient,excellent communicators,very professional,calm,respectful and hardworking. I highly recommend them to anyone in need. PS 3weeks later we had another sm flood due to a clog (roots) and called and we got the same wonderful service! I love Williams Restoration!!!!!!

I just wanted to send a huge Thank You and shout out to Josh from Williams Restoration in Chesaning…read more, Michigan. My mother is 85yrs old and had a lot of water damage 09-15-24-I came home from work that evening (about 8:30pm) only to find water in basement and kitchen-I thought pipes had burst. I tried to clean up myself but it was too much and very overwhelming. I looked on line and started calling 24 hour Companies available. Of course all had voice mails, one gentleman I did get a hold of told me he couldn't come out til Monday (this was a Sunday night) I was a little frantic due to mold and/or mildew concerns with standing water. I found Josh Williams Restoration on line and called and spoke with Josh and explained the urgent need, the stressful situation and the importance of getting someone out that evening and he informed me he could come out that evening in about 45 minutes as he was out of Chesaning. True to his word, he was out in about 45 minutes! He assessed the situation and reassured my mother and I , he would take care of. Josh was here til 1 or 2 am Monday morning- Thank God! He stated he would be back in morning with additional equipment needed to begin the Restoration process. Again, a man of his word! I just want to say for me just going on line trying to find someone that evening, very frustrating to say the least especially when people claim 24 hour service and/or response-Williams Restoration not only responded quickly, Josh was sympathetic to our needs and the situation at hand. He was exceptionally prompt, efficient, professional, knowledgeable, respectful, fair, understanding, reliable, informative, compassionate and continued to resolve and address the situation all the while working around my work schedule (which I truly appreciate). Josh alleviated so much concern and stress for my mother and I during this long process. He also guided me in steps I needed to take as far as filing claim with our Home Owners Insurance Company since there was extensive damage, which I called and filed a claim immediately that evening. I cannot say enough about this locally owned Company except I am so happy and fortunate, I was able to connect with Josh from Williams Restoration and would Highly recommend Williams Restoration to anyone in need. Excellent communication and people skills-truly there every step of the way to help you-the customer. He went above and beyond and again, I am so grateful I chose Williams Restoration. Thank You again, Josh and Company for alleviating so much stress and concern during this whole long process! On a additional note: Our Insurance adjuster had a gentleman call 1 week after the fact stating "I hear you need some assistance with restoration from some water damage to your home" 1week later-that is a whole different story- Deborah L. Hoffmann Saginaw, Michigan