This is a little late, but better late than never, right? I was a guest at your Hotel in September when I traveled to Columbus for my brother's wedding. I've stayed in a lot of Hotels/Motels all over the US and abroad. My room was clean, bed comfortable, but what REALLY made my stay extra special was a young lady at the front desk named Alex. She went WAY out of her way to make sure I had a pleasant stay. She was charming, witty, but still acted in a professional way. I think Alex would be a asset to ANY Hotel anywhere! Thank you for a great stay. read more

I have stayed at several Hampton Inns, but this one definitely requires some work. First off, the entrance is not even marked with a sign so if you turn at the Bob Evans Restaurant entrance you will not be able to get to the Hampton. You will have to exit and go to the next entrance since there is only 1. Check-In: I used self check-in with Digital key so I can't comment on the check-in process at the front desk. A quick glance of my room, I realized this location was more decor-centric vice functional. The desk chair was not a desk chair and sat nearly 1 foot off the ground. I talked to the front desk and they said that is part of their upgrade, but that is not going well. You can see where they pulled a door off a cabinet set and placed a small fridge in there. Problem was they installed it at an angle so any heavy drinks placed in the door may cause the door to randomly open. The TV was on the bigger side from some of the others I have seen. I wonder if this place had a water issue as the floors felt uneven as you walked down the corridor. It just felt different than a leveled floor. The coffee makers was located on the bottom shelf of the cabinet and had to brew it in the bathroom as that was one of the few electrical outlets available where I had surface to place it in. It's a single cup serve type unit. Check out: Normally I wake up the morning of checkout day with my receipt slipped under my door. Not here. I went down stairs to check out and the male behind the desk didn't even ask me how my stay was. I had to ask for a printed copy of my receipt. He seem distracted trying to do something else while checking me out. Overall, this property has a lot of upgrades from a functionality standpoint. They are too focused on the decor that they fail to meet the needs of their customers who frequently travel for business. The desk chair is just uncalled for and should never been considered an option because it's not a desk chair. The overall cleanliness of the facility was well kept, but I struggle to give it the 4th star due to their choice to focus on decor instead of function for the customer. I did not have their morning continental breakfast so I am unable to comment on that. read more

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DO NOT STAY HERE Nowhere to park - was not informed that more than half the parking lot was roped off. Was told to park next door and ignore the tow away signs. Am a diamond Hilton member - not recognized as such - not offered a bottle of water. Digital key not working - had to go down and get a real key. Wifi not working TV remote missing - had to go down and get one - did not work. Shockingly poor effort all round. Would never stay here again !! read more

We stayed at this hotel twice in 2.5 weeks, because our son was hospitalized. The first stay, which was over Labor Day weekend, was fine for the most part. The staff was personable and helpful. The bathroom was dimly lit, and there is no exhaust fan. Our second stay was different. We had an OK room which was not cleaned during our 4-day stay. We had to ask for towels. The breakfast was horrible; watery oatmeal gruel and unripe fruit. The business center had a very, very strong mold/mildew odor, and the computers weren't working. What was good? The beds were comfortable, public areas were clean, and the staff was polite. I was very disappointed because we tend to use Hilton properties for their consistently high standards. This was an unexpected and unwanted exception. read more

What happened to customer service? When checking in the young girl was very nice. My room was ok, a little old -a little unkept but not bad. The bathroom door does not stay open and there is no exhaust. The biggest issue is the sheets felt like sandpaper and I barely slept. I went down the next morning and ask Tiffany, manager at the desk, if I checked out could I be reimbursed the second night. She very condescendingly Said what do you mean reimbursed? Is there an adult that might not know this concept? Thus condescending. She assured me my card was not charged. I have already checked out and there is a two night pending charge! She didn't ask me why I wanted to leave one night early, I offered I had barely slept as the sheets felt like sand paper. She said the sheets were brand new and what all Hilton's use. I'm not sure how that helps. I told her new and quality are not interchangeable and maybe because they are new they felt like sand paper. My whole purpose to stay in a hotel is to sleep which I did very little of. She then said she would tell house keeping to wash the sheets before they put them on. Again not sure how this helped me, I checked out. No more Hamptons for me. read more

Was not even here for 12 hours woke up to bugs all over the room(as showed in video) when I told the front desk there was nothing they could do. Said they were sending maintenance not even an hour before checkout. Would not recommend this hotel. Very disappointed how the Hilton has handled this. read more

I stayed here for a night with a family member recently, and I have to say, this place offered one of the most comfortable and relaxing hotel experiences I've had in quite a while. Firstly, they offer the ability to check in online before you reach the hotel - nifty and potentially handy, I have to say. Upon arriving my traveling companion and I found a clean lobby with plenty of seats, a large TV and Christmas decorations - it was so warm and inviting! Then, after getting our room keys, we settled in and discovered that they offer working complimentary wi-fi. I can describe my feelings about this in one word: Hallelujah! Seriously, after the year of hotel wi-fi problems I've had, this was a huge relief and something I definitely appreciated. As for the room itself, ours was clean and comfortable. We had no problems with our bathroom, no issues with space, and in a rare event I basically slept through the night and woke fairly rested - something that I often fail to do in hotels. (I'm attached to my own super comfy bed at home, admittedly.) So this place definitely gets brownie points for that. I also loved the fact that their continental breakfast was definitely leaps and bounds beyond some of the other complimentary breakfasts I've had this year. I feel like a lot of my stops just put a table against a wall in their lobby, set out some fruit, milk and danish and basically said "this is it." But this place actually had a separate room next to the lobby that was filled with fruit, yogurt, English muffins, blueberry muffins, a waffle maker, bacon, potatoes...continental and basic it may have been, but it's size and options left me pleasantly surprised. All in all, this was everything I'd expect from an average but also pleasant hotel stay. I'd definitely recommend this location to other people! read more

Hampton Inn & Suites Columbus Hilliard - Hotels Near Me - Hilliard, Ohio

What?! Why such low reviews? I really love this hotel! I frequent this hotel when I get sent to Ohio with my Big Rig. They're very nice here. The service by staff couldn't possibly be nicer. This hotel was built in 2002. It is a flashback back to the early 2000's. They've kept it in good repair. I was a young man in the early 2000's, the memories of that time are good! The pool is very clean and kept at a great temperature. The exercise facility is kept in good condition. The rooms are great. Extremely comfortable beds, Amana climate control equipment does great, excellent shower with great quality shampoos, soaps, and lotions. You have a very comfortable couch in the rooms. Here's the big kicker..... The breakfast! It's awesome! Pepper ham and cheese omelets, fresh, make your own waffles with 2 flavor varieties. Excellent baked breakfast potatoes with peppers, fruit assortments, fresh orange, apple, and cranberry juice! Stellar coffee! How could anyone not like this place? This is one of my favorites! read more

Booked a room for an overnight stay. Room was fine, mattress was firm, quiet in the room, tv was a 55", was clean, however, they did not have any bar hand soap. I would of expected it in the room and there was none, then I went to front desk and they had none there either. Most of the hotels have a breakfast for guests in the morning, and this one did too, however, hardly any variety compared to most Hampton Inns I have visited in the last 3 years. Then, about halfway through the breakfast hour, they ran out of regular coffee!! Thank goodness I'm a tea drinker, that didn't affect me, but my observation was that many guests were not happy. The stay in the room was fine, but I cannot grant 5 stars based on the total experience. read more

NO one is ever at the front desk, the service is HORRIBLE!!! We are Gold members and this is the worst hotel of Hilton that we have been too!!! read more

We were in town for the Sonic Temple Fest and this hotel was the perfect location between our ride (family in the area) and the stadium. The price was WAY cheaper than staying downtown. The location was great - close to good restaurants, Gas stations, shopping, etc. and right off the highway. An Uber ride would probably take about 15 minutes to get downtown. The rooms were comfortable and clean. The staff was always friendly - no matter what hour we stumbled in. Hampton breakfasts are always delicious and this place was no exception. Looks like we found our go-to in the Columbus area! read more

Stayed here for a 3 night stay, it was the closest I could get to Dublin in lieu of the fact it was also a HUGE golf tournament week in town. The downstairs was inviting and the front desk was super nice upon chubbeck in and I felt welcomed. My room was a King Suite so it had a lot of room. If my family came with we would have a good amount of moving around room. Unfortunately the floor space came with the cost of no real dresser but a decent sized closet. Overall a clean, quiet, and friendly place to stay. read more

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If you're into retro hotels from the early 2000s and breakfast from a gas station then this is the place for you... doors that require lifting to close, cabinets missing doors and showers that "identify" as tubs because they don't drain... don't hesitate book now! Almost forgot the creaky floors just like grandmas old farm house. You get what you pay for... $84 for a reason read more

In town on business; great location for where I had to go; right by the highway. Lots of restaurant choices within a mile. Clean with friendly service; nothing fancy but it does the job. Mini-fridge and microwave in the room. My room doesn't have a bureau, per say. There's a cabinet with "racks" so I'm guessing that's what they're for. read more

Color Television AND Air Conditioning!!!! It was like a home away from home. PS - The parking is ample. read more

Stayed here for a night for a family function in Columbus. It was okay. The room was clean and the beds were comfortable. The breakfast was mediocre and the coffee was cold every time I got some (both days). However, the staff was so great! They were the redeeming factor for our stay. They definitely went out of their way to solve our issues. We wanted tea at night, but the hot water was gone. The woman at the front desk helped us immediately and made more. read more

They put four people on one bed. And didn't give my friend with a broken foot extra pillows to prop her feet up. Rude

just spent the night the price was 148$ a night with aaa could go this weekend for 125$ a night not happy they upped the price. Room was clean ,the bed caved in the middle ,and shower stall needed some work. Stayed on 4th floor but was very noisy. read more

I was going to rate the hotel higher but the culmination of things against it are just too much. No one here was to to take responsibility for their failures. There is early no hot water in the showers... I would say Luke warm at best. We were simply told it is that way in all the rooms. But, the sinks have hot water???? Then, no one e Checked our room during the day. Generally that is fine, except we needed towels. Arriving back at hotel for evening we stopped at desk and asked for a couple clean towels. Front desk said all the towels just went in the dryer. All the TOWELS? Really? Except the dirty towels no one picked up. Then he said call down in an hour. I said no, I am telling you now. He replied he was leaving soon. I said write it down for the next person. How hard is customer service? read more

I travel a lot and stay in many hotels. I have to say that I was disappointed in this Hampton Inn and Suites.

Diamond member at Hilton properties. This location for the cost is not worth the price. Fitness center has NO weights and very old equipment. The pavilion pantry for snacks was all but run down. With all the other options in the area I'd stay elsewhere next time in town. read more

Very clean hotel near the interstate. Reasonable price

Stayed in a whirlpool suite one night. Extra towels and pillows when in the room when I arrived as requested. Breakfast was lacking... Looked like they were out of a lot of stuff... Maybe waiting for a shipment. Great room and comfy bed as always read more

My wife and I usually stay at this hotel when we visit her mom but we hadn't stayed there for at least 2 years. Our first night we had to deal with kids running around our room and making a lot of noise in the business lounge. Later that night, the fire alarm went off and when asked if we needed to evacuate, the night clerk shrugged her shoulders like she didn't know what to do. After about 20 minutes, the alarm finally was shut off. But about 15 minutes later, the alarm went off again and would go on and off intermittenly for another 30 minutes. I think I finally fell asleep sometime after 1 a.m. The following morning, my wife was having breakfast with our kids around 7:30-8 a.m. when a member of the cleaning crew kept the front doors open when he was cleaning for at least 15 minutes. Now that's OK in the summer, but in the winter and its 20-25 degrees outside in the morning, common sense would tell you that you need to keep the doors closed. The second night was better but there still kids goofing around on the floor and in the the business lounge. But I think I was so tired I really didn't notice. Also, the beds are different because they used to be comfortable. But the beds they have are very lumpy and not very comfortable at all. And if you walk around the hotel, you can tell that they are renovating, which I guess is alright. But if they are not, somebody please tell them to do something with the walls to make them at least presentable. And if you are renovating, a sign out front in the entrance would be nice. There are a couple of things that this hotel does have going for them 1. Nice high-def tv's with a good selection of channels including a sizable selection of sports channels. 2. A decent breakfast but the layout of the seating area is somewhat puzzling. 3. The pool and the hot tub was good, which was good for me because my kids love a htel with a good pool. Needless to say, my stay was disappointing and I think my family will be staying elsewhere when we are back in town. read more

BEDBUGS. PLEASE READ. I've stayed at other Hampton Inns and enjoyed them very much. The Hampton Inn Suites in Hilliard, OH, however, left quite a bit to be desired. The night I checked in, I had gotten up at 5:45 that morning and had been flying all day, so was exhausted. My brother and I were going to share a double queen room, and I was lying in bed watching Netflix and waiting for him to arrive. At about 11:45 I noticed a small movement by my hand on the duvet cover. It was a bug I didn't recognize. So I took a photo of it with my phone (which I will try to attach here) and looked it up. Sure enough: bedbug. I immediately called the front desk to tell them what I had found and (this should have been my first clue that something was very wrong) the night clerk's voice registered no surprise whatsoever. I told her I had caught two of them in a tissue and would give them to her if she wanted to show the exterminators. She said, "That's okay, I trust you." Um, I wasn't worried about whether she trusted me or not. I was trying to help her avoid a bedbug infestation and the accompanying bad press. She had me come down to get a key to a different room, which I entered to find one king-size bed. Now, I love my brother, but not like that, so I called down to the front desk again and said we needed a double queen room. She said there were none available, but that the couch in our room folded out into a bed. I asked if it was already made up. She said it probably would be but to call her back if it wasn't. Sure enough, it wasn't, so I called her back. She said, "Sure, I'll send some sheets up with him." "Wait, him who? My brother?" "Yes." "Look, I'm sorry, but I've been up since 5:45 this morning, I have my uncle's funeral to attend tomorrow, I'm EXHAUSTED, and I really don't want to have to make up my own bed. Could you please send someone up to do so?" "Well, I'm the only one here, so...." Which is how I ended up making up my own bed in a hotel where I had found bedbugs. The next day--and this is really the worst part, I have to say--my brother and I went downstairs to ask to be moved to a double queen room like we had originally reserved. The clerk on duty (different clerk) seemed suspiciously unaware of why we had been in a different room, so I asked if the night clerk had documented the fact that I had found bedbugs in the original room. SHE HAD NOT. The night clerk had made NO NOTE of the fact that there were bedbugs in room room 316--which means the sheets had already been taken out of the room by the cleaning staff and THE ROOM COULD HAVE BEEN RENTED OUT TO SOMEONE ELSE. This night clerk could literally have cost them their business if I hadn't said something. The clerk on duty (whose name, I believe, was Alissa), to her credit, fell all over herself apologizing, put us in a double queen room, and immediately said we'd get a refund for it when I asked. She said it might take a bit (since I had prepaid through Expedia), but she'd get the process underway. She also said that, although they did not have laundry facilities on-site, they would reimburse us for any we did at the Laundromat down the street so as to be sure not to take the bedbugs home with us. I wish the saga ended here, but it didn't. When my father and I went to check out the following morning, I asked when we could expect the refund for our room. The clerk (yet a third one) looked at me blankly. AGAIN, NO DOCUMENTATION. She said they don't give refunds, but that they could send a certificate for a free room for a future stay (fortunately it would be at any Hilton property, because you'd better believe I am NEVER staying at this one again). When I told her that Alissa had told us yesterday that we'd be getting a refund, she said, "Yeah...she's really new to the company." Way to throw your colleague under the bus while providing sub-par customer service. She confirmed my mailing address to send the certificate and said it should take about thirty days. I started to walk away from the desk, thought better of it, turned around, and said politely, "Look, I'm sorry to keep harping on this, but what if the certificate doesn't show up? What should we do?" She gave me a scathing look and said condescendingly, "You would call the manager here." I have a VERY strong feeling I'll be calling the manager in about a month...and that, even so, I will never see my certificate for a free night's stay. I would hope they would see this review and let the rest of you know when (NOT IF) they have had the exterminators in to eliminate the bedbugs, but as you can see, their faulty customer service has not in any way inspired my confidence. I will never, ever say there again, and I would strongly suggest that you don't either. read more

Hampton Inn & Suites Columbus Hilliard - Bedbug found in room 316 of Hilliard Hampton Inn Suites August 21, 2015 - Hotels Near Me - Hilliard, Ohio

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It was so loud. The people upstairs were just stomping all night. And I was put right next to an exit door which slammed all night and all morning, every 5 minutes. When I let the front desk know, they were not sympathetic and did nothing to accommodate. I thought Hiltons were higher class hotels... Hmm. Next time I'll stay at a Choice Hotel... Badda book, badda boom read more

We've stayed here before and like the convenient location. The hotel is clean, king beds are comfortable and the room spacious. The breakfast is one of the best at any Hampton Inn. Only two things they might consider. First, there is mold along the shower grout. (Room 423) Second, such a nice room should have real drinking glasses instead of paper. But we will keep coming back to this hotel whenever in Columbus. It's a good one! read more