This motel has the absolute worst people at the front desk. They're rude every single time I come here. They're not forthcoming and they're not helpful. Poorest customer service I have ever received in any lodging I have ever taken. The staff behind the desk are all young and surly. The ONLY people who are nice in this hotel are the housekeeping staff. You ask them a question and they just look at you snidely if you have an issue or need help. Highly don't recommend until they get some people who understand what good customer service is instead of 19-22 year old snots behind the desk handling guest service
Update:
Once again I highly don't recommend this motel. I wish I could convey to you the conversation that just transpired. In a nutshell the OWNER of this hotel just came to my door, woke me up after I finally fell asleep to inform me that I am the ONLY PERSON who has ever had an issue with this place. I wish I kept a journal of the things that suck so bad about it beyond the attitude at the front desk. This all has to do with the way I was greeted the very first time I stayed here and it hasn't gotten better. I would be a lot more forgiving about all the rest of the stuff but not now.
This is the only hotel my employer will pay for so I am stuck here unfortunately.
Funny thing is, this place would be a literal ghost town during the week if it weren't for my employer yet this guy (the owner)has the audacity to knock on my door (for the fifth time my door has been knocked on) they claim they've called me but my phone hasn't rang the entire day.
He also referenced my yelp review stating how that doesn't "help" my stay which sounds kind of threatening doesn't it? So, in customer service here at this hotel if you have a problem and you tell them about it and you put a review about it, this hotel doesn't want to correct it or even acknowledge it, they want to threaten you by saying that "leaving a yelp review doesn't help"
He also informed me that I'm the problem and there's a problem every time I stay here. Yes, sir. You are correct there is but that problem is not me.
Throughout my five stays here at this shit hole, I have encountered so many things...that are so unacceptable on top of NEVER having hot water in any room, last time housekeeping were outside my door with a walkie radio for three hours and it was as loud as possible and so were they and the radio kept playing static over it every 10 seconds and this happened ALL morning then I got no sleep had to check out and had to go to work and drive for 11 hours. The toilet paper holder wasn't even present last room I had, the time before that the glass shower door wouldn't stay shut? The blankets they have on the bed have cigarette burns on them even though I'm in a non smoking room. There has been hair left behind in the bathrooms, splattering/stains on the walls in the bathroom which is super gross if you ask me. Also, the last time I stayed here, a random stranger, a Somalian guy, had been let into my room. They have an agreement with my employer that whenever there are two females who are from the company here they have to room together and likewise for men. So what do they do? They give my room with my stuff in it to some guy, I come back to the hotel to find that my key doesn't work. I go to the front desk and guess what? They gave my room to a stranger. Superb! I guess I'm supposed to somehow be apologetic about that somehow that too is my fault and my attitude is also my fault since I didn't appreciate coming to my room to find my key doesn't work then going down the hall and seeing a guy come out of my room???
One night, (the night before I woke up to radio static and incredibly loud Spanish speaking from 8am-11am) I heard people coming in and out of their doors, SLAMMING THEM, talking extremely loud in the hall and outside and inside their rooms. Literally THE LOUDEST and it was like 3 am. Where was the marvelous staff again? Oh, sitting in the back watching stuff on their phones I guess? Every time I come in to this hotel if there isn't a customer already here: they are in the back on their phones. I get it, it's boring but every time? Especially when other guests are disturbing others by going in and out of doors and being loud and basically partying all night? Yeah, do your job please?
Everything the owner told me at the door should have been what was told to me at the counter but since he is only listening to his staff because I'm just apparently unreliable at this point bc I'm just a guest that doesn't matter. None of this was told to me at the counter yet he stood there completely fine with waking me up to tell me a bunch of stuff that I should have been notified of ALREADY since I've stayed here like 5 times maybe 6? read more