I was staying at another place that consistently had issues. Went to Townplace suites and talked to…read moreSereta (who meeds a huge raise).. this young lady was so professional and respectful. I really appreciate her listening to the problems i was having. Not her job but she was lovely to listen and help me book a room. Thank you.

Very nice, very clean place. Staff were very helpful. Only thing I noticed is seemed strange to…read moreme that someone from management appeared to have been drinking... Not very professional if you ask me. Otherwise, it was a comfortable stay, nothing to complain about.

Pretty dirty showers and floors. The hotel says they focus on cleanliness, so my shower at home…read moreshouldn't be cleaner than theirs. Also, children seen sitting and laying on the floor eating snacks in front of the elevators. We think he was an employee's child. I honestly would keep a better eye on my children, especially in a setting such as this. Breakfast was cold, really nothing special.

This is my first tine at this hotel, so far so good. Check in was fast and the woman at the desk…read morecordial. She explained why they took the microwave and coffee makers out of the rooms-because they had to be cleaned. I get that and honestly after seeing what some guests put in those coffee makers I am fine with it. Plus they have 24 hr coffee available in the lobby. The room was clean, clean sheets, smelled like bleach in the shower and bathroom looked clean- didn't notice any random hairs lol. The air conditioning works very well and the rest of the room has normal amenities. A safe, a mini fridge, a desk, tv, ironing board and iron. So far so good!

I am really surprised to see all the 5-star reviews for this hotel! My family and I just stayed…read morehere recently for a night during a roadtrip, and we were beyond unimpressed. Although the employees at the front desk were friendly, I don't have too much other positive feedback. First off, our room had a strange smell. My husband thinks it might be the result of it being a pet-friendly hotel, maybe it was the smell of wet dog. Our room also didn't seem like it was cleaned thoroughly before our arrival - there were some hairs in the shower and on the bathroom floor as soon as we entered. Every time the air conditioning ran in our room, it made a loud mechanical noise that frightened my young child. We could also hear other strange noises (including people walking around upstairs), though one regular one might have been the ice maker in the refrigerator. I barely slept that night. We were on the first floor and got hardly any water pressure. Additionally, the water never stayed at the temperature you set it on. The cold water gradually turned to hot, and the hot water got colder. They do offer a hot breakfast with your stay, although it was nothing special. I think there were a lot of student athletes and their family staying at the same time we were there, which meant a lot of teens on their phone blocking the hallways, not moving through the lines, and very little selection at the breakfast bar because the staff couldn't keep items stocked. Though there are plenty of food options nearby, the roads are very busy and the restaurants are mostly chains/basic or an all-you-can-eat Chinese buffet. Not very walkable, and Columbus generally has better food options to offer in other parts of town. We're not likely to stay here again.

Best place ever. Pools are awesome, room comes well equipped and bomb breakfast with a lot of…read moreoptions

I have stayed at several Hampton Inns, but this one definitely requires some work. First off, the…read moreentrance is not even marked with a sign so if you turn at the Bob Evans Restaurant entrance you will not be able to get to the Hampton. You will have to exit and go to the next entrance since there is only 1. Check-In: I used self check-in with Digital key so I can't comment on the check-in process at the front desk. A quick glance of my room, I realized this location was more decor-centric vice functional. The desk chair was not a desk chair and sat nearly 1 foot off the ground. I talked to the front desk and they said that is part of their upgrade, but that is not going well. You can see where they pulled a door off a cabinet set and placed a small fridge in there. Problem was they installed it at an angle so any heavy drinks placed in the door may cause the door to randomly open. The TV was on the bigger side from some of the others I have seen. I wonder if this place had a water issue as the floors felt uneven as you walked down the corridor. It just felt different than a leveled floor. The coffee makers was located on the bottom shelf of the cabinet and had to brew it in the bathroom as that was one of the few electrical outlets available where I had surface to place it in. It's a single cup serve type unit. Check out: Normally I wake up the morning of checkout day with my receipt slipped under my door. Not here. I went down stairs to check out and the male behind the desk didn't even ask me how my stay was. I had to ask for a printed copy of my receipt. He seem distracted trying to do something else while checking me out. Overall, this property has a lot of upgrades from a functionality standpoint. They are too focused on the decor that they fail to meet the needs of their customers who frequently travel for business. The desk chair is just uncalled for and should never been considered an option because it's not a desk chair. The overall cleanliness of the facility was well kept, but I struggle to give it the 4th star due to their choice to focus on decor instead of function for the customer. I did not have their morning continental breakfast so I am unable to comment on that.

DO NOT STAY HERE…read more Nowhere to park - was not informed that more than half the parking lot was roped off. Was told to park next door and ignore the tow away signs. Am a diamond Hilton member - not recognized as such - not offered a bottle of water. Digital key not working - had to go down and get a real key. Wifi not working TV remote missing - had to go down and get one - did not work. Shockingly poor effort all round. Would never stay here again !!

We had a wonderful stay here for a regional Fast Start meeting. The checkin experience was quick,…read morefriendly and efficient. The rooms were clean, spacious and stylish. Love that there isn't carpet. Carpet always grosses me out at hotels. The service to our meeting room was good. The best part about this location is its location in the lively Bridge Park area where there are so many great restaurants to choose from. All of them are within walking distance. Tip: Be sure to eat at Kitchen Social. Great service and excellent meal. Everyone in our group absolutely loved this place.

Loved sitting at the low- key relaxing lobby bar. Emily, the bartender, was personable and…read moreknowledgeable. The drinks and food were great.

Holiday Inn Columbus - Hilliard, an IHG Hotel…read more Overview Prices Reviews Location Photos About Google review summary 4.3 535 reviews 5 4 3 2 1 Reviews on other travel sites IHG 4.5/5 · 1,301 reviews Trip.com 4.2/5 · 94 reviews Reviews Edit review All Bar (39) Breakfast (59) Fitness (31) Cleanliness (140) Restaurant (31) Property (159) Business (17) Service (134) Gym (8) + 14 more Most helpful All reviews james jackson1/5just now on  Google I booked this hotel for New Year's Eve before booking. I looked at all the amenities on their website. The amenities are listed as having room service. A bar and a restaurant the hotel had none of those amenities. Upon checking in, we got our room which was supposed to be a king size. Deluxe got to the room. It's the end of December in Ohio and there was no heat working in the room. The person at the front desk could not assist at all. They had no maintenance on hand at all to check out. The issue they downgraded me instead of upgrading me like most hotels do when you have a problem with a room with 2 Queen beds, so my fiancé and I had to sleep in separate beds on New Year's Eve. If you wanted ice, you have to go down to the lobby. And wait for the front desk person to finish with customers to get ice. I was very angry. The young lady at the front desk was nice as she possibly could be however, she was no assistance. There was no one there that could a assist. I asked for the manager. Their manager was not available the following day before checking out. I asked to see the manager again not available. I call in. The following day requesting a refund and again. The manager was not available for me to speak with. I would have canceled my stay and requested a refund when we Were told that we were going to get a room. That was less than what I booked. it was New Year's Eve and there were no other hotel rooms available.. The person at the front desk told me that the problem with the amenities was that I had booked on a third party website which was not true. Because if you look at their site today, their site. Also shows the same amenities travel I have traveled for a while so I knew to look at the hotel site before booking.. The customer service there was terrible. I would never stay at another holiday inn ever again in my life. Even hotels..com Attempted to get the hotel to refund my money. And the agent from hotels.com recommended that I dispute the charge with my credit card. I have complained for 3 days And to this day I still have not been contacted by the manager.

I had a great experience. The staff went out of there way to help us. They gave us a late checkout…read moreand plates for our pizza. The room was very clean and the beds were comfortable. I will definitely be coming back next year for Buckeye countryfest if we go.

No complaints. They over sold the room I reserved but im pretty sure the room they put us in was an…read moreupgrade, just not a king bed. No big deal to me. Its clean and thats what I care about. Free standard breakfast in the morning.

I would like to make this higher but I just can't squeak it out of this visit. The room was not…read moreacceptable. My white socks were black in no time when walking around the room. The corners of the bathroom need a good scrubbing. The hallways look like they only use a vacuum down the center, baseboards and carpet edges are the telltale of cleaning and this was a fail. The breakfast was the standard hotel breakfast. Not bad but certainly noting to brag about. I will say the elderly gentleman was attentive with restocking and cleaning counters and tables. Our biggest complaint was a barely WARM shower. We shared this at the fest but did not see any improvement in temp the next day. He said it was a new system. I'm thinking they are conserving on their energy bill. Our daughter littler came out shivering - the nozzle was on full hot! Next visit a new hotel.

My wife and I spent a Friday night here on our trip West. The hotel is easy to find and convenient…read moreto a bunch of nearby restaurants. You really can't easily walk to most of the restaurants due some of the nearby busy streets but they are a quick drive. Our room was clean, quiet and had a nice desk/work area. My only minor complaint was a lack of a fan in the bathroom. At checkout, we couldn't find the desk clerk to turn our keys in and answer a question we had. We also left before breakfast was served and can't comment about it.

The first time I came here, I was given a room key, went to the room, and another family was…read moreinside... Needless to say, that was not a good first impression. But this was quickly fixed and my subsequent visit went smoothly with no obstacles, other than my no-contact check-in not working through the app, for some reason that wasn't explained to me. It's generally a decent, clean hotel. Their elevator is down til September.

I don't know what everyone else is complaining about. I was very happy with my stay. The rooms are…read morespacious. The pull out bed was a little uncomfortable. But aren't they all. Everything was clean. The gym is small but so what. The pool was fine. We used it every day. Front desk gentle man was very nice. It was quiet. Which is important. WeI stayed last weekend in March 2025. On the second floor. Breakfast was meh, but is the same same old at at every free Breakfast. They should consider a different configuration because it's a little tight when everyone is waiting on one wafgle machine. Maybe consider getting two. Or have a pan full of pancakes for easy grab and go. But I would stay again because the rooms had everything and we're spacious

Well.. the experience could have been better for sure. I stayed here for a few weeks on a business…read moretrip. First 3 weeks were great, no complaints. I came back for 2 more weeks and although my AC did not work in my room, there was a fan above the bed so that was fine with me as I don't like my room too cold. I did mention it to them 3 nights before checking out that when I leave they should take a look at it before putting another guest there. They offered to take care of it the next day. I come to my room from work and see a bucket under the pipe in the closet (picture) almost full of water already. Was told maintenance will not be working on it till tomorrow and they offered to move me into a different room. A hassle but understandable. I packed my things and went to the other room. Next room had a broken door frame so the door didn't close properly without me putting force on it. Walk in the room, the sheets are DIRTY (picture). At this point I'm upset for obvious reasons but main one being we're in a pandemic! If housekeeping doesn't take the time to even change sheets, are they really cleaning anything else in there?! Once again I got moved to a different room. The room was clean, but next morning I woke up with my ankles itching and having bite marks all over them. I checked the bed and didn't find anything. A week before that my boss stayed there and had something bite him too. I've been a diamond member for years which they did not acknowledge. When asked for a bottle of water at the front desk, I was asked for a room number so they can charge me. No thanks. Also the room had a 1L bottle of water on the table. Drink it and they'll charge your room $5 for it. Because of pandemic no breakfast other than breakfast sandwiches in the morning during breakfast hour, after that they'll charge your room for them. Pool was closed. Laundry is 24 hours but can be updated. Staff is very nice. Grills outside are great. Right off the highway with lots of food and grocery stores around.