I stayed here one night on Saturday 10/5/2024. The room was booked the day of via Priceline…read moreExpress Deals. Everything was great, the room was clean, the employees were nice, and I requested a quiet room and they gave me one on the back side facing the back parking lot. I would definitely stay here again for sure.

Great staff. Spotless. Breakfast was above what one would expect from a Choice Hotel. My go-to…read morefor Chicagoland hotel.

Stayed here for a night after watching the NCAA Tournament all day with a local friend at Hard Rock…read moreCasino in Gary. The only noise I heard overnight was from a TV in a nearby room, so the only con I have is that the walls are thin. But otherwise it was a nice stay! I would book here again for future visits.

Dealt with racial discrimination during my stay. Assistant General Manager Julie Crafton "guarded"…read morethe pool area to keep a headcount for "security" which the hotel doesn't have. Was told the pool "is dirty from you all being in it". Staff suggested all black people staying at hotel were together. Dealt with Julie's condescending micro aggressions and once reported was rebuffed by her enabler Tammi Kowalik. I'm sure Julie or Tammi will type their response. I'm standing on what I said Julie is a racist bigot and Tammi is right behind her. Take your business elsewhere. Zero stars.

Well I had a pipe bust above my bedroom last Saturday/ Sunday morning at 3 am. So I needed a long…read moreterm place to stay. This place is close to home and Is Not A Party motel. Very clean but worn. The ATM and first floor ice machine don't work. The don't work also applys to the weekend staff. My room was always clean and well kept.. Get this come the weekend this cleaning person takes my fritos and dip. But leaves two bags of garbage right next to the can! Really the early Saturday morning I'm sitting at the desk in my room it falls apart all my stuffs on the ground. OK stuff happens . I call the front desk and got no ones here. I guess he's on the don't work list ?? Anyway I take the broken table mind you I'm handicapped in a handicapped room. I take it and put in hallway MYSELF..Then the manager trys to get me to change rooms . Even further away from the parking lot .So no. Just don't leave anything valuable in your room I mean seriously a bag of Fritos ? And don't expect anything but a tired motel were the shower valve falls out of the wall. A low toilet in my handicapped room. A tiny shower matt. No shower chair ( I had to ask) So luckily I close to my apartment. So I brought my own toilet ring booster seat, my own shower matt and a step to aid getting in and out of the shower. The floor in the bathroom is an ice skating rink when wet Dangerous especially in a handicapped room. So for over a.$ 100 ++ a night? You get an old worn motel. So I'm stuck here until repairs to my apartment are complete. I GUEES RAMADA IS BUSY SPENDING MONEY ON C.E.O.s BUT NOT THERE RAGGEDY MOTELS BECAUSE THIS ONE IS JUST THAT OLD WORN N RAGGEDY. BUYER BEWARE RAGGEDY MOTEL AT HOTEL MOTELS PRICES. .!!

By far one of the worst properties I could have ever stayed at I am a bus driver who stayed here…read morewith a team last night. I was never told where to park my bus upon arrival of hotel. on top of that my room stuff like an ashtray. The carpets were very dirty like they hadn't been cleaned in years then when I get back to the hotel with my team, I get a phone call in the middle of the night telling me to move my bus or it was gonna be towed, and the team would be kicked out over it as well when they had nothing to do with it. The security guard decided to get real antsy with me and called me a derogatory term then, when I went to the general manager about it in the morning, she decided to take the hotel staff side instead of hearing what I had to say needless to say it shows how this hotel is ran the GM is complete and utter trash needs to work on her professionalism the night auditor needs to learn to come to work in uniform and not regular clothes so that way he can be recognized as an employee and not look like someone who shouldn't be working behind the front desk needless to say I called Wyndham support to file a complaint against the hotel but I feel like that's probably gonna go nowhere. Trust me when I say it don't waste your time with this hotel keep looking it's not worth it.

Our stay at this Hampton Inn was beyond horrible. Too many things happened to even give 0 stars. We…read morehave never experienced such poor customer service in a hotel. Our first room the beds were completely broken down and when you turned over the extent noise of the springs kept us up throughout the night. Second room the toilet was continuously running and observed the carpet under the a/c unit was soaked from water dripping onto it. Yes both items were corrected. Went for breakfast and observed a large bug crawling all over the breakfast area and when I brought it to their attention, they stated it's only a large ant. I don't care if it's a small ant, roach or fly it was totally disgusting. I was threatened to be charged $75 stating I had not had a service dog that, he was an emotional support animal. I advised them, I have a letter documented by a licensed provider stating he is a medically necessary service dog. Lastly getting stuck in the elevator after pushing the button for help, screaming and banging on the door upon the door, finally opening and a employee standing outside, tells me what's the problem I pushed the button and it opened OK it might've opened on the outside, but it did not on the inside. She then asked me are you sure you didn't press a button absolutely I pressed number one to go to the ground floor. Upon coming up to our room and having three lung surgeries, the whole floor smelled like marijuana called Schererville Police Department and two officers and all of a sudden, a director of sales showed up and yes, they did observe the smell. Also observed a family spraying Febreze in the hallway. Would I ever recommend staying here again absolutely not.

Booked 2 rooms for a long weekend stay for my daughter's 13th birthday. Absolute WORST experience I…read morehave ever had with a hotel!! Called and made reservations a month IN ADVANCE only to show up and have Finley at the front desk tell us, as my fiance is swiping his card, that we only had 1 room reserved and the price of the 1 room was almost double of what we had on our reservation. When we explained to her we reserved 2 rooms she had the most arrogant, smug grin on her face like we were full of sh*t and had no idea what we were talking about. When I pulled up our reservation email and also showed her our reservation online on Hilton.com that entire look changed. We asked to speak with her manager, there was NO MANAGER ONSITE. she called her manager and she told us her manager said we could pay the price of the rooms and email our documents to her manager for a refund of thr difference. When I asked what the turnaround time was for that, she had no idea. I asked her to call her manger again and ask. At this point, my fiance is walking our childrent back to the car. As she was in the back talking to her manger, Finley starts laughing very loudly while on the phone then returns and says she couldnt give us a turnaround time. At that point we decided we were not staying and we wanted a refund. She told us they dont usually do refunds but they would make an exception this time. I asked her for a receipt showing the refund, and she started to say they didn't print receipts, I cut her right off and said you print stuff out when you check people out, so you can print my refund receipt. Waited 5 minutes for her to figure out how to do that and it still did not show an actual refund. NEVER AGAIN!! ABSOLUTELY GROTESQUE UNPROFESSIONAL CUSTOMER SERVICE!! Finely and her "manger" absolute put a severe stain on the Hilton Brand. We were thinking of using this hotel for a block of rooms for our upcoming wedding for our guests from out of town, ya we will absolutely pass!! Save your money and your time. The staff here could care less about their customers.

Stayed here for a long weekend honoring my mother's passing. Our entire family stayed here so that…read morewe could go to the Indiana Dunes and dine at Giovanni's in remembrance of her. This was my first experience staying here. Lovely and close proximity to Centennial Park- lit up at night- So beautiful and peaceful. I lived in Munster for my school and professional days at the hospital. Moved to Chicago and then to the West Coast- Southern CA. This is definitely the place to stay. The rooms are so nicely appointed and clean. Staff at front desk and at breakfast are so accommodating. I highly recommend it for a most pleasurable stay.

Booked me for this one night stay here on my way from Chicago to home using her points. She called…read morein advance to put my name on the reservation, but the guy spelled my name wrong. Fortunately the reception at the desk still managed to find my reservation and she is very kind and nice. The room is nice, bed is comfortable and bathroom is modern with walk in shower. Everything is great, and i had a good night sleep before my long drive.

I had a conference in Indiana and stayed here and I had the most pleasant stay. I had a river view…read morefrom my room, and it was incredibly lovely. The breakfast was decent and coffee and tea flowing all day . The hotel was very clean and new. I do have to say the house keeper Deja was very nice and attentive towards me and my coworkers . She came and checked on us to make sure if we needed any toiletries, towels etc. . I will definitely stay here again .

If it wasn't for the manager Elijah, I would definitely give this hotel a 1 star rating. When we…read moregot to the room after checking in it wasn't the room we paid for. Having mobility challenges I asked for a room with a roll in transfer shower. We received a walk in shower instead. That doesn't work for us! So the manager moved us to the correct room. He explained the system had the wrong type room assigned to the one we were given. Was told it was a tech problem. Really? When we finally got to the correct room we find a broken table. So the manger had to replace it. Curtains were inoperable, so we could not roll them up to let the sun shine in the room. Then there was no shower soap in the container in the shower. So the manager had to get that replaced. The shower floor was too slippery for handicapped people. Had to be very careful not to fall. Soap dispensers are behind the shower bench seat. So if you're sitting in the shower you have to get up and turn around to get the shower soap. How dumb is that set up for handicapped people. Not to mention, the water never got hot. Warm enough eventually to take a shower but not hot. Plus, the hand held shower wand was basically useless. Water would only trickle out of it. All in all there were too many problems that could have been avoided if there was a good quality control system in place. Thanks to Elijah for showing us he cared. Was promised I would receive some compensation for all the inconveniences we had. That never happened!Would I return to this hotel, No way!

I got engaged in 2021 and the wedding venue my fiance and I later chose was located in Highland,…read moreIndiana. We needed to find nearby hotel accommodations for ourselves and our guests so in January, 2022, we started looking at hotels. I checked several hotels and I was getting discouraged because the hotels I looked into either weren't very accommodating, rooms were going to be renovated and I wouldn't know what they would look like months later for when the wedding was or sales staff just didn't want to contact me/call back as they stated they would for such an important event. Our wedding venue recommended a few hotels and this was one of them. I made an appointment on 1/27/22 to see Kim Lenburg who is the Sales Manager there. She was very friendly on the phone and when I got there and met her, I instantly had a good feeling. She was informative, kind and answered whatever questions that I had. She also gave me a cell phone number should I have any other questions/concerns. This nice venue offers a complimentary shuttle van to the wedding for our hotel guests if a certain number of rooms are reserved. The price of the rooms are discounted when getting a room block and were a very good price. My fiance and I were also offered a nice perk if we stayed there on our wedding night so that got me really excited. This hotel had the best offerings (including free breakfast) and when I left the hotel, I knew this would be the best choice for us and our guests. Our wedding was 4th of July weekend, 2022. Between January and July, I had questions and would periodically reach out to Kim. She always responded very quickly which, when you are wedding planning, is a godsend and I really appreciated her promptness. Her professionalism was stellar. When our wedding day came, Kim wasn't there that weekend but assured that her staff would take good care of us and they did just that. We were in room #413 which was nice until we started having problems with opening the door. We reported it, staff came right away to see about it and we were moved to another room with apologies. The new room was just fine and we enjoyed our stay immensely and will be back. A special thanks to Kim - we stayed a few weekdays after the wedding and while eating breakfast in their kitchen area, Kim made a special visit to our table to make sure we were enjoying our stay which really made us feel good. I highly recommend this hotel. Clean, beautiful rooms with no noise issues. Breakfast was pretty decent and fresh lemonade in the lobby area should you need a quick refreshment. We definitely will be back as this hotel has a special remembrance for us. Thanks Fairfield, you came through for us in a big way! A+++!

I don't typically review the hotels we stay in. However, I needed to boost the rating of this…read moreplace a little bit. Does the location seem a bit sketchy? Yes. Is it located immediately adjacent to a crazy busy freeway? Yes. Did I see heroin needles and trash littering the parking lot? No. Did the hotel have a funky smell? No. Did I try the complimentary breakfast? No. Did the price for a night of lodging seem reasonable for the location and experience? No. What I got is very friendly service from each staff member. A clean room with a comfortable bed. A decent shower. A surprisingly good sleep with very few interruptions from highway noise. Overall, it worked for what we needed and I'd consider a return in the future.

A huge compliment to Chef Theresa at Club 38 for the incredible vegetarian minestrone on Friday,…read moreMay 29th!! It is so rare to find a truly delicious, flavorful soup that doesn't rely on meat, and she absolutely nailed it. It was an amazing addition to the menu and made the visit incredibly memorable.

I stayed in the King Deluxe room 3 nights, which was spacious but a lot of under utilized area in…read moreit. It's definitely a bit dated and could stand renovating. The coffee maker was in the bathroom which is just disgusting to me and not sanitary. Unfortunately, the sink in the bathroom had hair in it when I checked in and the heater didn't work. I did ask for the room to be cleaned after the first night but I was told they wouldn't clean it only bring me some new towels. The bed was okay but not comfortable enough for my taste; I woke up throughout the night. Overall, I would only stay again if my stay is complimentary and even then I probably would drive back to the city instead.

I just left a 2-night stay at this hotel. I was visiting friends in the South Suburbs of Chicago…read more The cost difference between hotels in Hammond vs. Illinois is enough to more than cover commuting 10-15 minutes to see them. I was also conveniently located near the I80-94 highway, but the hotel was quiet. A special shout-out to Joseph, working at the front desk on Friday and Saturday. I had a minor issue--he quickly resolved it. And, Joesph was addressing guests by name as we walked through the lobby area. He truly exemplifies Great Customer Service! This hotel will be my choice on my next trip to the Chicago South Suburbs.

I had a great stay at the Courtyard Marriott Southeast Chicago/Hammond, but the real highlight was…read moreSavon at the front desk. This man is the definition of hospitality -- well dressed, well spoken, and exceptionally professional. After a long day of travel, he went above and beyond to make sure I felt welcome and accommodated. What stood out most? He wasn't just amazing with me -- I watched him treat every guest with the same level of care and excellence. Courtyard, give this man a raise or a promotion. He's an asset! The property itself? Clean and peaceful. I didn't feel the need to "re-clean" anything -- and for me, that's rare. From the lobby to the elevators and restrooms, everything was well maintained. Normally I stay downtown when I'm in Chicago, but with the price, the service, and the cleanliness of this location? It's now one of my go-to recommendations for when you want comfort without the downtown price tag. ~J. Emmanuel Obi, Detroit