Unfriendly front desk staff. Unhelpful, unwelcoming. The room smells like cigarettes and there was no microwave. I do not recommend this location. read more

Hotel Horror: Bed Bugs/ Double charging and Rude/ unprofessional Service A hotel stay turned into a nightmare as bed bugs infested the room, accompanied by double charging me the minute I walked in, stating my first payment had been declined when my full payment was done two weeks ago, rude and unhelpful customer service by the General Manager ( Lleana Ramirez)). This review recounts the distressing ordeal, leaving me violated and disappointed. Bed Bugs and Rude Service: The hotel staff's response to the bed bug complaint was appalling.It to Their dismissive attitude and lack of empathy aggravated the situation, making me feel like an inconvenience. Lack of Urgency and Accountability: The staff showed no urgency in addressing the issue and took no responsibility for the inconvenience caused. Requests for a room change or pest control( no proof they did check). assistance were met with indifference, leaving me helpless. Ineffectual Solutions and Unprofessionalism: The attempted pest control treatment was ineffective, and the exterminators displayed unprofessional behavior. They rushed through the process, disregarded my concerns, and provided no guidance or follow-up. Disrespectful Attitude and Lack of Care: The hotel staff's lack of customer care was disheartening. Instead of treating my concerns with respect, I faced condescending remarks and a dismissive attitude from the maintenance personnel ( Jesus). I felt disrespected and deeply disappointed. In conclusion, This hotel experience was a nightmare, with bed bugs and rude customer service. The staff's dismissiveness, lack of urgency, and ineffective solutions left me violated and abandoned. It took 2 hours to speak to the manager Lleana Ramirez, she stated it took her the time it did because she was with an employee that had lost her daughter ( disclosing personal information )and her employees came first. I strongly advise against staying at this hotel and recommend seeking accommodations that prioritize guest satisfaction and demonstrate professionalism in resolving issues promptly and respectfully. DONT RECOMMEND THIS HOTEL!! read more

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Consider me spoiled after staying here. My go-to hotel in the Rio Grande Valley is usually The Cambria by the airport in McAllen. Time to pump the brakess on that one after staying at one of Mission's finest- The Hampton Inn by Hilton. Located off of Expressway 83 and slightly hidden behind a SuperTarget, this Hampton Inn oozes sensuality from the moment you enter the door. Whether its the exterior floral arrangements, or the interior furnishings within the dining area + front desk, this Hampton Inn gives you an almost-instant relaxing sensation. The room? I may be one of the lucky ones. I felt that I had one of the best rooms (if not the best) in the house with a well-designed suite. The desk bureau area stationed within the middle of the room served a dual purpose by also housing the flat screen television on a swivel that faced the bed. With a top floor, you can see a lot of the City of Mission, as well as nearby McAllen. Breakfast was decent. Don't have tremendously high expectations. This isn't an Embassy Suites-type of breakfast! Breakfast here is fairly basic with your eggs, waffles, toast, sausages, juices, etc. The coffee is actually fairly good (try the Robust flavor if you want stronger). Yet if you are a coffee snob like I am, walk your butt on over to the Starbucks within the Super Target next door. A regular Starbucks is also about a mile away as well. The front desk staff was absolutely wonderful, relaxed, and highly knowledgeable of where to go in town. Greatly appreciated the insight on the current construction along areas of Expressway 83 that caused traffic (yes, there is traffic in the Rio Grand Valley). Parking is reasonable around the building, and the property was built with walls that made my room super quiet. The Hampton Inn of Mission, TX. Why can't all hotels be like you? read more

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Bear with me. So I've been staying here for some 60 nights a year for 5 years. I've been welcomed by every General Manager who has managed this hotel until recently. I had an agreed upon price with the owner of this hotel after a business dealing 5 years ago. The manager's had all been polite and helpful. I was once told by that my rate was too low and they had to raise me which i respected and still decided to stay there. Circa a year ago. New manager takes over. Argues with me on the first time stopping there. Then after honoring the rate for 3 visits she says she will have a rep contact me to lock in the rate. I started calling to get a room and informed that there are no rooms. So I book a room with the Hilton app and there are rooms. So I show up and ask for my rate and they honor the rate the owner gave me. I called Saturday this week and was told there were no rooms. I booked again on line and then was told by the manager that the rate will not be changed. Which is double my rate. Now I understand that you have border patrol and coast guard staying at the hotel and you don't need you most loyal customers who have been coming there for 5 years even when there were only 10 people in your hotel I was there. So she basically told me to go away. I called the owner right in front of her and he said come to one of his other Hamptons. And I did and they bent over backwards to get me in there. Now let me tell you something about this Hampton. The people who work there are awesome. Even the new hires but they along with everyone else work for the manager. I've been at this hotel through thick and thin. Twice (once in the middle of the night) having TV's fall off the wall, A/C not work on 100 degree day, lights out. All in which I've taken in stride because i stay at hotel 100 days out of the year. This was my home away from home, my restaurants are all close by, have made friends close by and dry cleaners, etc. I'll miss all that since I'm moving 15 mins away. I'll miss the the young women who cleaned my room with a smile, the great breakfast hostess and many of the staff. All because I feel someone just decided not to like me. read more

I gave this Hampton 5 Shiney Gold Stars as compared to other Hamptons. This one is a winner for sure... Let's start with a great young manager that has a feel for customer connection, not just service but bonding and developing a relationship that makes you want to come back! He picked me up at the airport at 10:30pm one night in his own vehicle... Had a managers reception three nights a week for our group, to help develop a relationship with our company and be hotelier of choice in the RGV! His property shines all the time...clean, neat and everything works! Great technology, a new spin on the common area and exemplary new suite layout that gives the business traveler lots of living space and work space as well...and it's fun cool space too! Also, a great workout/exercise space that had room, machines, free weights, mats and balls...nice! To top it all off he afforded us a great rate through Hilton worldwide...great spot to lay your head at night! read more

I stay in the valley area quite a bit on business and have tried many of the hotels of the Hilton brand down here and always come back to this location. Clean, new, friendly staff, good gym amenities, and good location. read more

Hampton Inn & Suites Mission - Dining area.. Clean and nice - Hotels Near Me - Mission, Texas

I have no complaints about this hotel. The hotel staff is very accommodating and friendly. I was on deployment and they altered their complimentary breakfast time to suit our early schedules. We only had to shift hotels because being on orders for over a month, a kitchenette was necessary. Otherwise this hotel is a great place to stay. Very convenient location as well. read more

Impressive hotel! With new business and commerce copping up in the Valley, more business class lodging is needed. And they are popping up like weeds. This particular Hampton does not disappoint. I have never stayed in a Hampton that has it's own business center in the suite. Usually you get a good L-shaped space with kitchenette, sofa, big area floor space, vanity area, and king bed. In this unit, rather than the big floor area, a rather beautiful, contemporary built-in work station is provided with 40" flat screen, lots of pluggage, wireless (of course), and comfy chair. Had I not gotten in so late, I would have worked during the night just because it was so inviting. I also have never seen a hotel with this technology: wave swipe cards. Typically, you get a key card that you stick in to a slot, attached to your door knob, right? Well, here you just wave the card in front of the door knob, and you are good to go. Granted, my first key did not work, and I had to go downstairs for another (annoying!), but after that, I was good. I thought that was particularly cool. read more

I had a quick layover in McAllen, Tx. This hotel was selected due to its close proximity to my meeting and the airport. Great choice for a quick stop. Location/hotel: about 7-10mins to airport. Walking distance to eateries and Target. Hotel is clean and has a more modern feel. Lobby was nicely decorated. Coffee available through the day. I left before breakfast was served. Loved the complimentary airport shuttle. Even at 5:30am! Check in/Room: checkin was a breeze. Very fast and nice service. Room was a decent size and clean. Bed was comfy and great pillows. Restroom was clean and the shower had good water pressure. I couldn't find the closet at first, it was behind the mirror. Only downside was the wifi (I don't think there was one available). If I am mistaken about the wifi I apologize. All in all, a good place to spend the night if you have to be close to the airport. read more

It was what You expect from a Hampton inn. Clean rooms, convenient, and safe location. the Only knock I have on them is the beds could be upgraded. They are close to end of life. Will stay here again. read more

The staff at this Hampton Inn is unbeatable. They were so amazing and accommodating. Sincerely nice people, and the front desk staff always greeted us every time we walked in and out, and they definitely make this place a one of a kind experience. read more

BED BUGS found in bed on the last night of 2 night stay. Thought it was a tick, took it too the front desk and clerk informed my son it was a bed bug. He had know idea what that was and called me, I told him pack up and get out of the room and go wash everything before he go to another hotel. Front desk clerk was so rude about refunding points because they informed them on the last day. I then said it should not matter there are BED BUGS in your hotel. Manger never once called me to inquire or apologize about the bed bugs, when i callled her on Monday she was very rude and condescending. Hilton Honers was the only ones that tried to make things right and at least apologized for the incident. I would never stay at the Hampton Inn in Mission Texas. They do not care about their guests. read more

From the welcoming staff to hot coffee and the helpful late night desk clerk/ auditor the place is great. Room was impeccable ( and I'm really picky). Quiet room even with 25 teenage soccer boys in hotel as well. There is no reason to opt for a different hotel when I'm Mission or the surrounding area. Would I come back? Most definitely. read more

Excellent five day stay! Wonder friendly service! Good breakfast choice, excellent bedding ! We definitely will stay there our next

I give this Hampton 5 stars!!!! Not only is it clean, the beds are AMAZING!!!! First night here I didn't want to get out of bed!!! Of course I had to or I would have missed there amazing breakfast which they serve from 6am-10!!! That's right 10!!!!! They understand you want to sleep in a little later here ;). Every day from 5:30-7:30 you get free beer. Wine & food :) last night they had amazing hot wings, chips and salsa, chicken salad and crackers, cheese tray etc. the rooms and everything about this hotel is modern and super clean! Love the pool here and the staff is oh so friendly :) lets not forget the free cookies all day either ;) read more

Very nice hotel situated near many restaurants and an HEB. The hotel is very clean and the rooms are nice. The gym is superb for a hotel gym. I fortunately stayed in a suite, I would've gave five stars but the other rooms do not have mini frigs. read more

I stay at a lot of hotels every year on business, and most of my picks are Hamptons. Everything here is clean and looks nice, but I have one large problem that makes me decide to put 2 stars cuz I expect more from a Hampton suit hotel. This hotel is extremely loud. Meaning I can hear everything that everyone is doing in every direction, and yes the hotel appearance is nice BUT the whole point in a hotel is to sleep and get rest. This place sounds as thin walled as a cheap motel(as well as the beds are very hard) I can hear TV from my left, talking and banging around to my right and I can hear every step and stomping around non stop from every direction and keeps me awake and frustrated. I usually love the Hampton suites but this is the worst one so far. read more

The staff was great,except the manager lady with the blonde hair! I stayed at the Hampton inn while in Texas. My first night is where it started,as soon as I climbed in my bed I could feel bites all n my legs!! I called the front desk they came up& helped me move to another room. So from the 4th floor down to the 3rd. Showered climbed in Ned&still felt something but just thought it was my imagination. Two or three days and nights later I left to starbucks&came back a few hours later. What do I see? Bugs crawling all over the wall!! I got pictures and video,took it down to front desk& the girl that was there offered to put me on the 1st floor stating none of the Military people were on the first floor so she was for sure there was no bugs or anything on the first floor. She said she told her manager not to let the military people stay there because they were just all out there and you never know what they would bring back to the rooms. I'm not a girl that's three times the charm,I was out of there. She called her manager to return to the hotel& that manager wasn't happy and didn't want to give me my money back. Which was paid for well over one week. She had tried making my bites from mosquitoes saying I wasn't used to them. Being from California I was like ok,she tried telling me that the next morning of the first night I was there. Trying to make it seem like they were bug free,nope no way!! I will never stay at that Hampton in mission tx ever again. read more