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    Hampton Inn & Suites San Diego-Poway

    3.7 (130 reviews)
    ModerateHotels
    Open • Open 24 hours

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    Lobby Area
    Samuel A.

    2nd time I stay at this hotel for a work trip. The staff are super friendly and check-in always goes smooth. The room is big and it's a very quiet hotel. The lobby is a great space to hang out with a group or just relax by yourself. Overall great experience!

    Hampton Inn cash grab never stops.
    S David O.

    Absolutely nightmare location for Hampton Inn. Incredibly noisy, children running through halls, pounding on doors. Poor quality breakfast. Surprise $15/day parking fee is crazy. Employees don't care about noise. Just a horrible place to stay. Learn from our dismay and stay somewhere else. Hampton Inn has lost control of this property.

    Mini fridge to go with mini sink
    Michael R.

    Thanks Ivan for the conversation. My first night back in San Diego led me here. I was visiting family but arrived late and wanted to self quarantine because that's the "IN" thing to do nowadays. :/ I like the fact there's no parking fee unlike SFO DoubleTree (I know you read that review) and only one set of elevators (don't remind me) The rooms are comfortable even with the main table in the middle of the room. And of course you can Never go wrong with the mini mini mini fridge. I hate those things. Location is perfect for those that need to get to the freeway fast or if hungry just go across the street to grab food. I highly DON'T recommend D' Soto's (I know you're gonna read that review after this). The reason for this title is Ivan the night manger. I had a pleasant conversation with him about the area and current news. He was very insightful and overall a great conversationalist . Good people work here. Overall four stars. Room is comfortable and people are great. I just don't like the table taking up all the space and that damn mini fridge. Now excuse me, I gotta get ice since I can't put my bottle water in the fridge. :( M

    One of 1st floor King Suites located near the hotel's gym

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    2 years ago

    Good place to spend a night or 2. Staff was friendly, room was clean and breakfast was decent

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    3 years ago

    We stayed there for 1 night, mattress is old and very spring and water pressure is very low. I don't recommend this hotel to anyone.

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    Ask the Community - Hampton Inn & Suites San Diego-Poway

    Review Highlights - Hampton Inn & Suites San Diego-Poway

    “Not only was the staff great, the complimentary breakfast was fantastic, & the beds were super super comfortable..”

    Mentioned in 12 reviews

    Read more highlights

    Residence Inn Marriott San Diego Rancho Bernardo Scripps Poway - Our Master Bedroom!

    Residence Inn Marriott San Diego Rancho Bernardo Scripps Poway

    (73 reviews)

    $$

    Scripps Ranch

    I have stayed at this location, 20+ times, maybe even more since it opened. In those early years,…read moremy kids were little and we enjoyed the pool and the hot tub. These days, it's more an adult visit when I visit my family living in this area. It's very conveniently located off the I 15. Through the years and this last visit, I find the room to be clean, well- kept and comfortable. They have certainly updated the rooms throughout the years and it is always a pleasant stay. The front desk staff, including the managers are always responsive, polite, and welcoming. I also enjoy the complementary morning breakfast. They still do a good job with providing options for breakfast. I will note that in previous years, they would also include tortillas and they would also include fresh rice, which was really nice because it was culturally sensitive to people's dietary tastes. They do still have waffles that you can make yourself. They usually offer an egg dish, sausage, bacon on some days and some kind of fresh fruit, which I really enjoy that is already cut up such as melon, pineapples, and cantaloupe, all mixed together with grapes. Many days, they'll have American cheese and Swiss cheese and hard boiled eggs, as well as some pastries and bagels, along with English muffins. They have a nice coffee bar, and sometimes they will even offer cold brew. I recommend this Residence Inn location. There is also a gas station nearby and restaurants which makes it very convenient and it's walkable. Just down the road, there's grocery stores, more restaurants, Starbucks. Looking forward to my next stay here.

    The customer service was outstanding. I feel kind of bad only giving them three stars because…read moreevery employee I spoke with or encountered was professional and friendly. The room itself appears clean. There was an odd odor in the bathroom sink area but that could have been the cleanser. The bed was super comfortable. So why the three stars instead of 4 or 5you ask ? The toilet bowl had a stain resembling something a human would leave . I think it might be the water but I'm not sure I decided to spare photos. Another stain/ring appeared after being out all day. What really bothered me was I went to make coffee one morning. Luckily, I had the lights on, I filled the reservoir, I noticed flaky pieces of something and an oily residue in the reservoir. The photo doesn't show how gross it was. First thing in morning I was not amused

    Staybridge Suites San Diego Rancho Bernardo Area - 3 "Hairs" on a single section of the toilet - there were also multiple on the seat and inside and around the bathtub.

    Staybridge Suites San Diego Rancho Bernardo Area

    (74 reviews)

    $$

    There was black mold in my hotel room and I got extremely sick right after staying there as someone…read morewith a strong immune system. Staffs were slow and it took us half an hour to check in with a reservation made before - no lines it was just us. The hotel room was pretty spacious but everything from the couch to bedsheets were all dirty with visible stains practically everywhere. The bathroom was dirty with yellow splatter marks everywhere and a lot of "short curly hairs" I really doubt they ever even cleaned the rooms. One of the worst hotels I ever seen.

    Our stay at Staybridge Suites this last weekend was excellent! This is a beautiful, well-kept hotel…read morethat almost seems like a resort. At the price point we paid and it's location to so many nearby attractions, we will never look further when we have a future staycation in this area. The hotel is in a very quiet area with plenty of parking surrounding the property. The check-in process was easy and the front desk employee (Katherine) went above and beyond to provide us excellent service. She sent a fellow employee to find a ready room closer to the elevator so that my Dad wouldn't have to walk so far. She was also very accommodating and answered all of the questions we sent her way. This is a pet friendly property but you wouldn't realize it. There was no visible smell or damage anywhere. They did have cute tins in the lobby area for cat and dog treats. What a nice touch! The room was spacious and clean. I wish we were staying longer so that we could have taken advantage of the full kitchen area in the room that is stocked with everything you need to make and serve a full meal (minus the food itself). We had a room with two double beds and a pull-out sofa in the living room. The beds were comfortable and my husband didn't complain about the sofa. The rooms had a VCR / DVD player in them so we brought a movie to watch that evening. It was a bonus feature and made for a very relaxing evening! They even provided a bag of popcorn to make in the room (since it came with a microwave too). Breakfast in the morning was decent and what you expect for a hot hotel breakfast. There were a lot of choices and you can definitely get full off the options. The eggs weren't necessarily fresh or real, but there was a waffle maker, pastries, fruit, yogurt, and a coffee / juice bar. There's plenty of seating next to the breakfast bar with a ton of tables for families. We also noticed that they have an evening reception during the week where they serve appetizers and some dinner items, along with some beer and spirits. Although we didn't partake in any of the outdoor activities, they do have a small basketball court and a clean looking pool. The front desk has balls available to borrow. Overall, we had an excellent experience and will be back in the future. Thank you for the wonderful accommodations, Staybridge. See you next time!

    Rancho Bernardo Inn - AVANT Entrance

    Rancho Bernardo Inn

    (877 reviews)

    $$$

    Rancho Bernardo

    Rancho Bernardo Inn is a magical place for me and my husband. Before we were married we stumbled…read moreupon RBI to eat lunch at one of their restaurants while visiting the area for his birthday. The grounds struck us as so beautiful. We walked around sharing the same thought that someday we would get married here. In 2018 my husband and I had an incredible wedding in one of the Rancho Bernardo Inn ballrooms. The staff made everything so special. When we went back to visit for our anniversary years later, we were treated with such kindness and hospitality. Rancho Bernardo Inn is forever in our hearts. We've had delicious experiences with each of the restaurants as well. The catering at our wedding was also spot on. When we walk the grounds of this place, it feels like a destination that transports us to a magical place. I will forever love Rancho Bernardo Inn and will continue to visit on anniversaries to come. Thank you.

    We recently booked a weekend stay at Rancho Bernardo Inn hoping for a luxury resort experience, but…read moreunfortunately, it was marked by severe understaffing and poor service recovery. Service & Dining: Breakfast at Veranda started off on a bad foot with an unattended host stand, an unwelcoming greeting, and a 20-30 minute wait, forcing us to pivot to the coffee shop. While the coffee shop team was sweet, they were visibly understaffed and running low on basic inventory. Food overall across the property was unimpressive for the price point. Housekeeping: The biggest issue was returning to our room late in the evening after being away for over 10 hours, only to find it hadn't been serviced at all. Management: When we texted about our disappointment, management gave us cold, dismissive, copy-pasted responses rather than taking accountability. To top it off, shortly after giving us canned answers, they sent an automated text begging for a 5-star TripAdvisor review! Verdict: The property itself is lovely, but the level of service, staffing shortages, and indifferent management fall far short of high-end standards. Wouldn't recommend for travelers expecting a reliable, high-touch resort stay.

    Hilton Garden Inn San Diego/Rancho Bernardo - Guest room bath

    Hilton Garden Inn San Diego/Rancho Bernardo

    (269 reviews)

    $$

    Rancho Bernardo

    What started as a last-minute hotel emergency turned into such a beautiful experience for our…read morefamily. Christopher (Assistant General Manager), April at the call center, Jennifer at the front desk, and Toriana at our check out were all absolutely amazing. Every single one of them showed kindness, patience, and true care when we needed it most. They went above and beyond to make sure we were comfortable and taken care of, and that meant everything to us. We are beyond grateful and will absolutely be giving them a review. Truly exceptional customer service from a wonderful team. God bless you all.

    Generally, rooms are nice and clean, nice property and great front desk service. Toriana helped us…read morea lot with parking and generally was very very sweet! Now to cons. First one and pretty big for me was non existent tooth brushes and toothpaste. I feel like it's a very basic thing every hotel has but for some reason we didn't. Next. Our bodywash, shampoo and conditioner were not refilled. Body wash wasn't there AT ALL. Maybe couple drops if you're lucky. Also they felt slippery (like excess of shampoo and stuff) on caps. Keep in mind, neither me nor my boyfriend used it before. Microwave spinning thing was dislocated. Easy fix but if you're not tall enough you might not even see the issue until something spills inside. Overall stay wasn't bad but doesn't worth 300 a night if hotel can't provide the most basic things you can think of

    Courtyard by Marriott San Diego Rancho Bernardo

    Courtyard by Marriott San Diego Rancho Bernardo

    (239 reviews)

    $$

    Rancho Bernardo

    My son and his family have stayed at this property at least three times over the past few years. In…read moreevery visit, they have been impressed with their accommodations and how they were treated by the staff. Just last week, my son and grandson enjoyed three nights at this Courtyard, and again had nothing but high praise. I had stopped by the Front Desk in preparation for their arrival and was super-impressed with the warmth and professionalism from both "Sarah" and "Ian"!! The next day, we had the pleasure of meeting "Mayte" at the Front Desk. And our breakfast experience was delightful, thanks to "Makayla". I got the distinct impression that all of these fine people enjoy their jobs, and making their guests feel welcome. Thank you all, very much!

    It has been almost five months since my stay at the Rancho Bernardo Marriott, and the experience…read moreremains unresolved. After a very poor stay marked by lack of accommodations and service issues, I was promised a call from the manager, Tim, to discuss my complaints. That call never came. After I posted a negative review, I immediately received a call from David Lenke, Task Force General Manager. He apologized for the inconvenience and the problems with the hotel's accommodations, and he personally promised me a full refund. Five months later, after multiple follow-up emails to David with no response, I still have not received the refund that was promised. This kind of follow-through (or complete lack of it) is extremely disappointing. A promise from a general manager should mean something. At this point I simply want the refund I was told I would receive.

    Sonesta ES Suites Carmel Mountain - San Diego - Breakfast

    Sonesta ES Suites Carmel Mountain - San Diego

    (43 reviews)

    $$

    Please don't let the word "Suites" fool you. This was supposed to be a four-day, three-night family…read morevacation, but we left after the very first night because the conditions were so disappointing. I've stayed in many hotels over the years, and this was honestly worse than any motel I've ever stayed in. The property was extremely dirty, with trash scattered throughout the grounds, and there was a strong sewer odor outside. Inside the hotel, there was also a sour, unpleasant smell. Another inconvenience was that there isn't an ice machine anywhere on the property. If you need ice, you have to go to the front desk, where they hand you a small amount in a Ziploc bag. My husband wasn't comfortable with that, so he ended up going to a nearby gas station to buy a bag of ice instead. Unfortunately, this was not the clean, comfortable experience we expected for our family vacation. We were so disappointed that we chose to leave after just one night rather than stay for the remainder of our trip.

    My wife and I went on a staycation and I found Sonesta ES Suites Carmel Mountain as an ideal…read morelocation: fairly close to home, great location near shopping and restaurants and close to a venue of an event we were attending. Nestled in amongst trees, it has a beautiful atmosphere. Very close to the I15 for access and to other major freeways and highways. The rooms are comfortable and spacious. The hot water is hot and the A/C works well. There is lots of parking available. The complimentary breakfast buffet is good with tasty hot dishes provided and an attendant present to care for the buffet. For the most part, the staff is friendly and hospitable. Maria at the front desk smiled and warmly thank me for staying. And this is a pet-friendly property!!! As seasoned travelers, we do not have high expectations or standards when it comes to extended stay properties. These rooms are often used a lot, especially when the travelers are away from home. With that said, there were a few concerns to point out for the property management to take note of. I did inform Maria at the front desk of my concerns. 1) first impressions are lasting and on the evening of our check in, we encountered a sidewalk that was soiled (see photos). There were other sidewalks that had obvious spots where there was spillage or other organic matter; 2) arriving in our room there was a used plastic cutting board in the sink. And behind the Keurig coffee maker a souvenir from the previous guests: a bottle cap; 3) the dishwasher was filthy. When opening the door of the dishwasher, there was a pile of dishwasher soap on the bottom. After running the dishwasher for the first time, the dishwasher soap was not even wet. This indicated that the dishwasher has been inoperative for an extended period of time; 4) the windows to the room were not locked and secured upon arrival; 5) there were trip hazards due to uneven sidewalks (see photos). There are often little ways to impress upon the visitor or guest how you value their business by providing the best experience possible. I'm sure that the business owner will consider how they can improve the experience by caring for even just the basic things, like clean sidewalks. Will we come back? I think we will because this property is nice, just need some TLC. Expectations should commensurate with the value. The property has extreme value because of the cost. Join the Travel Pass program and you can also receive free upgraded WiFi. We actually enjoyed our stay. And we didn't harp on the details and we appreciate this property for what we enjoyed. I especially enjoyed the morning revelry of the birds among the trees as the sun was rising in the distance. Perhaps next visit will be better? We shall see.

    Hampton Inn & Suites San Diego-Poway - hotels - Updated September 2026

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