This is an absolutely gorgeous hotel (albeit in a questionable location). I had the opportunity, this past weekend, to attend a seminar at this hotel in beautiful San Diego, CA. Upon arrival, I was a bit concerned with the homeless and vagrants in the area. But welcome to California! I digress. I walked into the lobby and it was like I walked into a whole new world! It is palatial! With exquisite decor and furniture, widespread floor plan and even a harpist playing for the afternoon tea! (Seriously, a lady playing the harp!) They even had a live three piece ensemble in the lobby bar at happy hour! I was in the conference room most of the weekend, but the room I had was a King single that was also very spacious and exquisitely decorated with a nice combination of modern and classic elegant fixtures. I also have to compliment the hotel staff. Not a single experience where I even questioned their respect and hospitality! From the Valet, to the front desk, to the kitchen and everywhere in between. Everyone was very courteous and helpful. And always smiling!! They seemed to know and understand that the customer is king and completely supported it! And remember, I wasn't even a customer of the hotel until the second night! I was there for a seminar. The last thing I will mention is the food in their lobby restaurant. I only had breakfast there, but it was VERY good. Fluffy eggs and fresh vegetables. Hotel prices, but I expected that. Overall, the hotel can't really control the streets around the location, but this hotel SURELY makes up for it, once you enter the doors!! read more

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Hotel is basically ok but the food in the restaurant was really mediocre which was disappointing after all the great reviews but even worse was our room faced onto a trolley car stop which, by law, needs to blast an air horn every time a trolley comes through, a bone rattling air horn!!! The only "defense" is sound dampening device which was deafening in its own right. Probably won't be returning unless they get a new chef and a room guaranteed to be on opposite side of hotel. read more

What a lovely 5 stars experience from the food to the service to the decor to the ambiance. I booked an afternoon high team time with a few of my girlfriends and right from the start of making the reservation, I can already tell it was going to be a good experience as the reception took care of everything and even made good notes of my food limitations. We arrived 5 minutes late, but don't worry, the hotel provides valet parking for guests including tea time for $10 the first 3 hours. We stayed there an over 3 hours and it cost me only $14 dollars. It was $55 pp for high tea and each person gets to pick their own tea flavor and there's 3 courses of 2 tiers food trays that can be shared amongst the all the people. I got my own tray since I had certain food limitations. By the end of it, it was more than enough food and we were all extremely full, all 4 of us. Service was amazing and it did not feel rushed at all. Our server was very patient and timed every course so well and she even took multiple pictures for us. We ended up staying close to 4 hours just eating and chatting. The tea time is in the hotel lobby and it's such a beautiful and elegant environment with plenty of photo opportunities. There was even a Harpist playing beautiful elegant music. Overall would definitely do this again. Highly recommend this spot for a nice catch up time. read more

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Came down to San Diego to celebrate our wedding anniversary. The staff was just exceptional. Highly recommend staying even just for a casual weekend. Closely located to anything that you would want to do in San Diego We are already planning our next stay. read more

The Westgate Hotel - Hotels Near Me - San Diego, California

Attended the Witches of Westgate Afternoon Tea here on a Saturday afternoon. The event is a hit. Upon arrival, the grand lobby is so beautiful. I love the blue seating area, it is immaculate. The walls and baroque decor throughout this hotel is fantastic, and just my style. The Witches Afternoon Tea was very well attended, even young girls dressed up like witches came with their moms, aunties, and grandmothers. They have a kids tea time menu also. The selection of 3 courses was nice. First Course: Assorted Tea Sandwiches Second Course: Delectable Scone with fresh whipped cream and strawberries side, Devonshire cream, and cranberry compote. Third Course: Assorted Halloween Petit Fours There were so many teas and my faves were: Earl Grey, Mango Peach, and Blueberry Merlot. They also have champagne, apple cider, apple cider mimosas, juices, and witches brew cocktail available. Beautiful time. The price is $85/person for this specialty themed tea time. The regular Westgate Afternoon Tea is $65/person. Our servers were amazing and the bartender, Bri, was AWESOME! read more

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The valet service is 55 per night. I am a disabled person. Although I asked valet to park my car in the designated spot they did not, instead they used those spots for luxury vehicles. My car was returned to me with multiple scratches on it because they parked it in too tight a spot/or driver doesn't know how to drive. My drivers side mirror was knocked into my window is scratched has white paint on it, there is an additional scratch near my gas tank. When I called them right after I left their property they did not call back. I returned to property after brunch where James (head of security supposedly) and Sam took photos. They assured me they would look at cameras and call me later in the day. My car is a brand new Honda Accord ... I guess the Westgate does not care about messing up a lowly public school teacher's car. I paid the same amount of money to stay at your bullshit hotel that everyone else does. Additionally, I have been coming here for Easter and Mother's Day Brunches for years and years. I called Sunday no return call. It is now Monday at 9:33 am. I am beyond annoyed. Thanks for the disrespect. read more

We went there on a Sunday and had their high tea in the lobby. Everything was delicious and the service was great. They have a lady playing harp which makes the atmosphere perfect for a relaxing and classy afternoon with the ladies. They have a good celestino of teas and. You can also request coffee if tea is not your cup of tea. No pun intended. Highly recommend. read more

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Joe, the front desk attendant, was very personable and welcoming! He gave us recommendations of things to do and even upgraded our room! The view is beautiful from this hotel! However, I will advise not to get room service through their website because it took 2 hours for 1 meal. If you get room service order it VIA the telephone in the room rather than their website. read more

The Westgate Hotel - Bedroom city view - Hotels Near Me - San Diego, California

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I've been to a couple of the tea houses in San Diego. This one definitely takes first place for the most opulent setting! The moment I stepped foot into the hotel I could smell the fragrance of roses, and I was very impressed by all of the crystal chandeliers and the gorgeous velvet furniture. I thought that the three towers with savory and sweet offerings were fantastic. Definitely the food was top-notch. I was a little disappointed because I had called ahead and let them know that one person in my party is vegetarian and when I got there, they were not aware of that. I know it's not the server's fault and she was very apologetic, but it made our first course kind of discombobulated. My friend had to wait additional time to get a couple little sandwiches that were not meat based and they were actually just repeats of the other non-meat based items on the first tower. My personal favorite item was a little Gravalax and Caviar tart made with a little crème fraîche and some dill and placed inside of an adorable little waffle cone. The combinations of flavors and textures hit all of my senses in the right way. The teas that we got to try were very good as well, but they were out of several flavors, including the one that I really wanted to try. I went for the mango peach green tea and it was tasty. One of my friends got the raspberry herbal tea and it was the best of all of the teas that we chose to try that day. Makes me want to go back again to get some of that blueberry Merlot, herbal tea. I almost went for that and now I wish I had gotten it! Parking was very easy, underneath the hotel they have valet parking. They offer $10 for three hours if you were going to the tea and since no place to park downtown is free that's a good deal. This is definitely a tea I would return to. I'm already planning to bring my mom when she's in town next time. read more

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I honestly have no complaints regarding this hotel. Super friendly staff, room was spacious and gorgeous (look at that view of the Coronado bridge), and the gym was to die for. Aquavie is a huge plus to staying here. Literally has everything you could need for a solid workout or refresh day. read more

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I really enjoyed my stays at this hotel. I've probably stayed here three times in the past year. The rooms are very spacious and comfortable. Many amenities and a very high end experience. Additionally, the best part that keeps me coming back is that you get to use the private gym next door! The gym has everything you could need and is really nice to work out in. The hotel can feel dated at times but i think it gives it a unique, classic feel and vibe. I will definitely be back when I have to stay in San Diego on business and would recommend checking it out! read more

The Westgate Hotel - Hotel view east - Hotels Near Me - San Diego, California

This was a tough view to write. I have mixed feelings. However, on balance, I would not come back to the Westgate. On the plus side, this hotel is in an easily walkable neighborhood. Lots of coffee shops and restaurants nearby. There's even a Blue Bottle coffee a block away! The real plus of the hotel is they have a nice outdoor gym, including multiple pieces of cardio equipment and a full set of weights. You can have a complete workout at the outdoor gym on a nice day. The hotel also has a deal with a massive and high-quality gym just down the hall. You get access to this other gym for free as a hotel guest. I used it several times and enjoyed it. The rooms are small and the bed is comfortable. The reason I would not return to this hotel is because the rooms are not a soundproofed from the outside at all. Every night and every morning I kept hearing the trolley, bells, buzzing, and barking dogs. I was constantly woken up. Unless you're going to sleep with earplugs in, I don't see how it's possible to get a quality night sleep at this hotel read more

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Ok. Here is my review of the Westgate Hotel. What was good? The house keepers and other staff were good. The front desk staff were good mostly. When I was checking in, I didn't like how the manager spoke to an elderly staffer who was trying to help me at the front desk. Jazz in the bar was nice but the bar area is too small for guests and a band. The bed was extremely comfortable. The shower pressure is wonderful! The bathroom was very nice and clean. What needs work? The hotel is extremely outdated. It has the vintage clothing store smell which is not terrible but not great! Outlet cover was hanging off the wall. I prayed nothing would crawl out of it. They really need to do away with the carpet! Carpet in a hotel room is unsanitary. No microwave in the room. There was a small microwave available in this weird random corner and it didn't appear to be clean. Any leftover food, you have to eat cold. If you don't mind the vintage clothing store smell, carpet in the rooms and dated furniture. You should be ok. It's a bit pricey for dated in my opinion. I give it a 3.5. read more

Picked this hotel since it was within walking distance to concert venue I was in town for. Very nice rooftop bar and gym we were able to use during our stay. Rooms had a nice view of the city. Hotel staff was extremely friendly! read more

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This hotel is awesome!!! It is so unbelievably cool looking inside and makes you feel fancy AF! It's equal parts fancy and spooky... felt like it could have literally walked out of the Titanic (which brings back the fancy.) The also filmed some of One Battle After Another here according to the lady at the front desk that checked us in - who was also just as awesome and absolutely hilarious. We only stayed for a night but will definitely be retuning to stay for a weekend! A must see and stay! read more

The Westgate Hotel - Coming in from valet parking. Felt like Ms. Fancy Pants. - Hotels Near Me - San Diego, California

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Well, well...what an absolutely delightful discovery! The hotel's bar has an amazing happy hour...I'm literally a happy hour expert in this area. The hotel has a small spot for happy hour and value is outstanding! They serve a decent Pinot noir, the shrimp cocktail's presentation is art. Today I had the mussels...I've eaten them all over the globe and these were easily 1lb, cooked to perfection, and the flavor was equally spectacular. What really makes this place, besides the amazing food, is a new edition in the bar area, Isaiah. He's attentive, confident, beyond pleasantly engaging, and because of my experience with him, I returned a second night. This evening I had the tuna tartar, not on happy hour menu, and still extremely reasonable and solidly good. The presentation for the couple of dishes I've had thus far, clearly pay attention to detail and create excitement. I'm in this area twice a month for work and it's my new GO-TO location. If you're nearby, enjoy French food and ambience, please do yourself a favor and visit! Look forward to seeing you in a couple of weeks Isaiah! read more

Beautiful hidden gem in downtown San Diego! I stayed here for a work conference and the hotel is stunning ! It reminds me of Versailles , so photogenic and there's a lovely bar, outdoor gym, and pool. Joe and Ivan were so amazing to me upon check in, I was tired from the drive and they made sure to take care of my mom and I in every aspect possible. Both were super professional and sweet, they made our stay feel like home . Sarah C. was so sweet to us as well and has exceptional service , we cannot wait to come back! Highly recommend checking out Westgate hotel! read more

The Westgate Hotel - Lounge Area - Hotels Near Me - San Diego, California

I had my wedding at the Westgate Hotel. And my wedding was beyond my wildest dreams!!! I don't even have to words to describe the beauty of the hotel from the princess staircase to the many shining chandelier's. They also have amazing food and beautiful restaurants within the hotel. The bridal suite and getting ready rooms that came with the wedding package was so beautiful that I thought I entered a fantasy. Every corner of this hotel is absolutely stunning. read more

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Took a friend here for her birthday. Her 1st time for teatime and in SD. We had lovely time overall with the decors and the live music - think of "Bridgerton", show...it reminds of a show. We valet parking which is right in-front so easy access. Great server, she was very friendly, attentive and patient with guests. Food quality wise is just aok, glad that we ordered champagnes. The price side is high for the portions and the quality plus tip is automatically added on so don't be surprised. We enjoyed it overall and glad that we checked this out and give it a try. Just lovely. read more

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Wanted to love this hotel because the pool was genuinely wonderful, but overall the stay felt very overpriced for what we received. The positives: the pool area itself was beautiful and relaxing. The downsides: the rooms felt dated and smelled musty, and the hotel location felt uncomfortable at times. While I understand hotels can't control the surrounding area, walking out to dinner and seeing people near the entrance screaming and physically fighting was pretty jarring. Service was also disappointing. We ordered lunch at the pool and waited over an hour for a Caesar salad, only to be brought the wrong order (a Cobb salad). We still paid for it despite the long wait and mistake. Housekeeping was another letdown -- after the room was serviced, a full trash bag was left sitting on the toilet in the bathroom, linens weren't re-folded, and items like the shower cap/vanity kit weren't restocked. Small things, but for the price point, those details matter. Overall, this stay felt expensive for what was delivered. A few improvements in housekeeping, service, and room upkeep would go a long way. read more

Second time here and I will always choose to come back every time I'm in the city. Staff is helpful and always on top of everything. I enjoy their gym and spa the most! The gym is always clean, sanitized. Their tea hour is so cute with a harp player, Chiara, she plays beautifully and even did the birthday song for us. They have full service vallet, also their overnight parking is $52 I believe. read more

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Located in downtown San Diego, Westgate Hotel is like a staying at a fancy Parisian hotel from the moment you step inside. Elegantly decorated with lots of French antiquities floor to ceiling, yet appealing and inviting. Service from staff are helpful but need refined improvement. Many areas; outdoor courtyard for dining within the hotel grounds are still under renovation and have not been open. Like the downtown area of many major cities, homelessness is apparent within a block and therefore, walking outside the hotel compound is NOT advisable for safety. One of the best features is the harpist who performs on the main lobby on weekends. Her music selection includes classical and modern and the sound of the harp in the air adds to the elegant flair of the Westgate Hotel, you'll feel as if you're at one of the salons at the Hotel de Crillon in Paris, but sans travel jet lag so just enjoy the soufflé and sip Rosé champagne. Worth a staycation Recommend! read more

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The Westgate is old school excellence. The rooms are gorgeous and incredibly comfortable, the staff is unbelievably friendly and accommodating and professional and I've always loved the bar and the restaurant. i've taken friends and relatives to the tea, which is a spectacular experience and one year I invited 20 of my friends to have tea in a private dining room for my birthday and we had the best time ever. The location is great - if you're doing anything downtown, The Westgate is definitely the place to be. I always leave feeling pampered and protected and read more

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Checkin was a breeze. The valet was very nice and helpful. Mei at the front desk was attentive and sweet. She upgraded our room for our Anniversary and faves us great information. l. read more

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Wow what an exquisite experience here. I was in town for a convention. Felt like I was staying somewhere in Europe. Staff were all incredibly friendly and accommodating letting us check in early and depart late. Room was incredibly spacious and clean. Amenities include a massive fitness center and a rooftop pool with amazing views of downtown. Location was great too, quick walk to the gas lamp quarter, balboa park, and the bay. Would recommend staying here for a conference too as the convention center is a quick 15 minute walk. Cannot wait to come back. read more

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I was entirely impressed with this hotel. There is a historian named Cole who works in the restaurant who gave an amazing history of what you actually are seeing. I wish he would give tours! The hotel was build by a wealthy banker. He had some conflicts of interest and Unfortunately there were no laws against what he did at the time but suspicions Mr San Diego who gave so much to the community had to sell the hotel and his personal treasures within it. One beautiful thing though is that this hotel will live on. These treasures still dazzle the hotel and the hotel has kept the tradition of beautiful music in the lobby. It is also one of the few places you can go for a true High Tea experience. The harpist is so darling. I hope you get to go! Dave at the front desk is a treasure. Nichole, Sophia,Sammy And Ian are also great. David has the most amazing memory though and is pretty funny. Two hand hearts. Trust me it is amazing. Go for a drink in their adorable bar or an amazing dinner and talk to Cole! read more

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Afternoon tea with my sister, The first course was okay (the finger sandwiches had no caviar like the menu suggested and the Baja prawns tasted as though they were entirely made of cream), the scones in the second course were good, but the third course of desserts were truly disgusting. On a positive note, the interior and live music was lovely and the teas my sister and I had were great as well. Was the service good? Yes, she was very kind and refilled our teapots with hot water several times. In summary, I did not think the food was worth the price at all. On top of that there was an automatic gratuity of 20% - that I was not informed about at any point in time for a group of 2. So in total, it came out to around $140 including the gratuity, tax, and price per person. Not including the $10 parking. Honestly I would've rather gone to Britannia tearooms, their food is always good, there's no extra charge for the lot, and the service is always fantastic. read more

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I T ' S - B E C A U S E - I ' M - G R E E N , I S N ' T - I T ? We met Mr. Grinch at High Tea one day, At the Westgate Hotel, a short drive away. He grumbled and sneered, oh what a sight, With a heart so small, green fur so bright. ~ I said, "Why Grinch, a long face you wear? Come on, let's eat, we're happy to share!" He scowled and grumbled, "Food's all a fuss, But I'll have the green eggs, if I must." ~ As we sat there in an awkward silence, I saw a bit of his fabled defiance. When he began to laugh at this fancy soirée, I realized that Grinch wasn't all what they say. ~ Ol' Grinch's eyes widened with sheer surprise, As he tasted the samples that reached for the skies. A smile grew upon his greenish face, Maybe there's hope, in this Grinch's case. ~ He told us a story as we munched on dessert, How Christmas spirit he wanted to hurt. After the pastries, a change had occurred, Now he loves Christmas, that was absurd! ~ Next time you meet a Grinch in your day, Invite him for a tea, come what may. You never know what a little joy might do, To soften his heart, for the rest of the Who's! ~ Pro tip: We are here for their special event: Grinch Tea. The three courses were made fresh and delightful. The servers never let our teacups go cold. We joined Cindy Lou to share Christmas Eve with grumpy ol' Grinch, who begrudgingly came down off his mountain. Seeing the love he gave to the kiddos made my heart grow 3 sizes. read more

The Westgate Hotel - merry everything and happy always - Hotels Near Me - San Diego, California

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The hotel parking was conveniently placed on the street with a very visible sign. Valet (is underground) was friendly and fast getting our luggage out the car w/bell hop. Our check-in process on Saturday was quickly and friendly. The lobby area was welcoming and clean. The room were clean and the beds super comfy! Room service was delayed so we opted to go downstairs and have brunch. Perry made sure our champagne and food was served in less than 10 minutes. The ambiance was beautiful. Sarah was such a great help to us getting around the city and to the music festival. She provided us with friendly service and made us feel welcomed. Check out was quick. We'll be returning to this hotel for years to come. Plus the business room was a nice place to sit and chat with my friends at the end of our evening. The only downer is, the walls aren't sound proof. You can hear the city slowly come to life. If you're a light sleeper bring ear plugs read more

The hotel lobby is beautiful. The fitness area is amazing and the pool on top of fitness area is great. The rooms are falling apart. On my first day I got locked in the bathroom, because the door handle didn't work. Thank God my husband was in the room. The toilet flushes supper slow. The hot water drips for 60 seconds before full flow comes through. The shower door could shatter at anytime as it is practically falling out of the wall. Speaking of walls, they are extremely thin and you can hear your neighbors conversations especially if they are drunk. We set our garbage can outside our room to be emptied and 6 hours later it was still sitting there. There is no microwave in the room and the refrigerator is extremely small so you are forced to eat their food. Their food is pretty good but very expensive. One night we called to see why our dinner never arrived after waiting for one hour. They said they thought it was a take out order and it had been sitting out waiting for someone..... they brought the food up to us. The food was cold and the one thing we asked for several times was ranch and that was not included. We asked if they would recook our meal but they said the kitchen was closed. The manager did say that we get that meal for free. The pillows are horrible, but the bed is firm. We will not ever stay here again. I think we will be sticking with air bnb. read more

This review is specifically for afternoon tea; I have not stayed as a guest nor used the amenities. I'm on a mission to take afternoon tea from every location in San Diego and always beyond excited when I got an ad on IG about the Whistledown Experience as tea at the Westgate was on my list and I love a good theme. TLDR: I loved it and want to return for their normal tea service! The lobby is a stunning venue and I love the almost "grand living room" with the seating. Very comfortable and the service was fantastic. The price included a complimentary glass of champagne, a 3 course afternoon tea, a pot of tea per person, and a small jar of a special themed tea blend to take home. There was a string quartet as well, which really elevated the experience. The savories were SO GOOD! Like the chicken salad tea sandwich was incredible and I liked that they added salmon to the standard cucumber tea sandwich to elevate it. There was a prawn appetizer that was incredible as well but honestly the first course was incredible. I'm still thinking about that scone. That scone is why I'll be back, I need it again. I wasn't a fan of the desserts (especially the rose macaron which tasted like eating potpourri), but the savories and the teas Beyond thrilled to have this experience (it seems to have completed sold out already, praising my algorithm for getting it to me early) and hope Westgate will bring it back when season 4 returns. read more

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Westgate Hotel is AMAZING! It sets in the heart of downtown San Diego and is surrounded by restaurants and eateries! This is a FOODIE'S paradise! Although the rooms are decorated to look old, it whispers old wealth. It's clean comfortable quiet and EXUDES EXCELLENCE! If in town, plz come here and let me know your thoughts. You will not be disappointed! read more

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Stayed here as our son was staying overnight. Such a wonderful property. It is a bit dated which adds to the charm and reminds me when service was of upmost importance. While it has a dated look particularly in website photos it is a well kept Hotel. Staff are warm and efficient. I had put a request in for a feather free room due to allergies and they made absolutely sure my request was done. Got to my room and was surprised with a lovely note and sparkling lemonade water. Hilton take note this is how it is done. Property is convenient to Airport and many of the tops sites in San Diego. Would highly recommend. read more

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We booked this hotel for a last minute trip to San Diego during Covid. it was very clean and elegant. The room service was good and quick, however their menu and items were very limited. we were greeted with champagne and got our rooms earlier than their check in time without any extra fee. The service at pool was very quick and our server was very attentive. they also have a good valet service. read more

The Westgate Hotel - rooftop pool - Hotels Near Me - San Diego, California

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I'm writing this review for Monica. The lady who works at the front desk and worked her hardest to make my birthday stay special. Thank you for letting me check in early! My room was gorgeous, probably the nicest I've ever stayed in. And the views are spectacular. It even came with a robe! And the best part is there was so much to do at the hotel for the day. I enjoyed the spa mostly. But probably the highlight of the trip for me was High Tea. The harpist was talented, the finger sandwiches were delectable, and I would absolutely recommend it/do it again. Thank you for your hospitality! read more

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This is a very nice hotel hidden away in downtown San Diego. I used to live in the area and must have walked by this place hundreds of times, but never realized it was there. This time I was in San Diego for a work trip, and the company put us at the Westgate, which was awesome! Comfy beds, nice amenities (check out the pool), and a great spa on property--what else can you ask for? read more

We booked this hotel for the weekend to celebrate our friends birthday. Being we are parents and never get a real vacation we were extremely excited, especially about the hotel as the website is spectacular. My boyfriend and I frequently travel with our kids so we always like to make sure we upgrade ourselves when it's just us. Seeing the description for an uncharge you can enjoy a "premium room" with ocean views. First impression is amazing. You drive into an ungrounded garage for valet parking and then take an elevator up to the lobby. This hotels lobby is absolutely stunning. Grand stair case. Chandeliers galore. Victorian fixtures. Such beauty. Check in was fairly fast. It wasn't until we got into our room that our minds completely changed. Our "premium view" was the top of an old building. Not a drop of ocean in site. We then receive a text from our friends who also were pretty upset, they didnt pay for the upgrade but their room had a mysterious door that they could not lock from their side. Funny enough we ended up at the front desk arpund the same time. And funny enough we both had pretty aweful experiences there too. We both encountered extremely rude and condescending receptionist who were unwilling to help. Ours made us feel aweful for even complaining. I kept trying to explain that we paid for an upgraded room and its definitely not a view id like to see. Im both instances the manager stepped in to save the day. They did put us into a "better view room" but with heavy stains on the carpet and no monetary refund or anything at all for the inconvenience. Our friends got a bottle of lemonade and a teddy bear. I did not cause a scene nor did I even raise my voice. I am in management myself so I simply explained our issue and it felt like it went to uncaring ears. I caution before booking, do not upgrade it is money wasted and you'll end up with the same view as everyone else that paid less than you. read more

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Terrible customer service and terrible event management. I booked the Whistledown Tea experience on 5/22/24 for 6/22/24. After further thought and seeing other people post their experience, I decided to cancel. The cost of the experience just didn't seem worth it to me. So I cancelled my reservation on 6/17/24. The booking confirmation stated that there was free cancellation up to 48 hours prior to the reservation. I cancelled my reservation with over 48 hours. I waited until 6/19/24 to see if my refund was just taking awhile or process, but it did not. I tried reaching out to the hotel directly and was directed to the event manager's voicemail. I left a message and was hoping for a call back the next day. I didn't get a call back so I called my credit card to dispute the charge. Luckily my credit card worked with me but they did say they allowed the business 12 days to issue the refund themselves. So we waited 12 days for the hotel to reach out and refund me AND THEY STILL DIDN'T. After 16 long business days, I finally received my refund from my credit card. I would not trust my booking here again and would advise everyone to be very careful and considerate when making reservations. read more

Do NOT do your company or business parties or events here. Totally nightmare. We booked them in September for a December officer Christmas party and we had a private room with a piano then downgraded two days before to the restaurant when it was too late to explore other options and no piano. They tried to sell it as the restaurant would be closed off to the public BUT we had asked for privacy for awards and speeches which is why we booked the private room and they said the restaurant would be private. Throughout all of our thank you's and presentations - the staff was CONSTANTLY coming in and out interrupting us non stop. Then they also changed the menu the morning of without telling us. Awful experience. This is supposed to be a lovely long standing hotel that we paid to book in advance and was AWFUL. read more

Checked in on a Friday for an event on Saturday in the Gaslamp district. The appearance was that of a classic hotel. History claims Queen Elizabeth has been rumored to stay here. That being said. Knowing this was an old hotel I reserved my opinion of upgrades. Room is nice, beds comfy with four pillows Bathroom had one sink & shower was very dated. Leaky faucets & plumbing backing up in The only sink we had. Mini fridge was warm, did not keep drinks cold for us. A quick call to housekeeper brought us an additional fridge to set beside our furniture. FYI ice is only available in the lobby, around the corner from the front desk. Over all didn't use the spa, gym, or the pool. All the cool hangouts are in walking distance but I have to warn.... Just be mindful on your journey as homeless are hard to avoid on any walk around the Gas lamp district. Don't walk alone and be mindful of your surroundings. read more

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