For a holiday inn this location is amazing It's clean and…read morebright with modern decor The breakfast is okay but it's free so don't cover too much It's also secure with key entry into the building at night and also a night guard I really recommend this for a casual hotel in a good location

Just when I thought every Holiday Inn Express was relatively the same, I stayed at this one in…read moreCharlotte. Wow! The rooms were modern and I had a great view of downtown from my room. I didn't partake in the breakfast, but did have a banana and coffee one of the mornings. Coffee was hot and good and I was able to go on my way to various other places. The lobby was also pretty nice and big too, set up for quick meetings and such. Usually, every HI Express has coffee 24/7, but when we were there for a meeting, I wanted an afternoon pick-me-up and there was no coffee. I asked the front desk and she said they usually only fill it at breakfast. Hence, a drop in the star rating. One drawback was that I couldn't jump up and down in the elevators. The sign told me so. And I couldn't add to my collection of elevator buttons either. I still need NC so I'll have to stay at a different one next time. There are lots of restaurants within walking distance which is nice. We didn't have to travel via 2-3 Ubers as a group in order to go to lunch and dinner.

We had a Keller Williams award ceremony here in February and it was great! Our hotel room was…read morebeautifully up to date - and I always love when the shampoo/conditioner is attached to the wall so I can use all I need :) Nothing was a question with the amazing staff! - from valet to check in, check out and the housekeeping... everyone was so helpful! The hotel itself is beautiful and has a full 5 star food court that is so convenient if you are looking for a quick bite to take back to the room. The food catered at the ceremony was wonderful. The conference space was very elegant and easy to find. I would 100% stay here again!

It's remarkable to see how much the Charlotte skyline has changed over the past seven years, and…read morethis hotel is clearly part of that evolution. My wife and I ended up here unexpectedly after our flight was canceled due to an incoming snowstorm. Since the JW Marriott wasn't open during my last visit to Charlotte, I made a point to stay here during this short, unplanned stop. We arrived late on a Friday night, which didn't leave much time to explore the hotel's amenities, but the stay still left a strong impression--both good and not-so-good. The guest rooms are sleek, modern, and undeniably luxurious, with a sophisticated design that feels appropriate for a newer urban JW property. The glass shower was spacious and attractive, though oddly there was no body wash provided, and the drain was clogged--small details, but noticeable at this level. The mattress, unfortunately, was extremely firm--uncomfortably so for me--and made for a restless night. Because our luggage was still stuck at the airport, we requested several basic toiletries. Despite assurances, they never arrived. On the positive side, room service is available 24 hours, and the food was excellent--fresh, well-prepared, and delivered promptly. The Executive Lounge is also a standout: beautifully designed and offering a strong breakfast spread that made the morning far more enjoyable. Ben at the front desk the next morning deserves special mention. He was attentive, professional, and genuinely responsive in addressing the issues we experienced the night before, which helped restore some confidence in the stay. One lingering question: I don't quite understand why an urban hotel charges a Daily Destination Fee. While the fee can be offset with credits toward room service or dining, it still felt out of place for a downtown business-oriented property. I've stayed at JW Marriotts in several other cities and have consistently found their service to be a strength. That's why I was surprised that service here didn't quite meet those expectations. The hotel itself is beautiful and well-located, but smoother execution and attention to detail would bring the experience in line with the JW standard.

The establishment was clean. The lobby spacious and well lit, but I could not escape the feeling I…read morewas more an inconvenience than a customer. The staff never greeted anyone, rarely smiled. The rooms were fine with housekeeping every other day. Restaurant menu was sparse; one burger, one flatbread, a few appetizers. Their "signature celebrity chef" menu consisted of a meatball entree, a chopped salad, grilled cheese made with spaghetti and garlic bread. A bit weak IMO.

I'm sorry, but this place is a hot mess! Let me explain…read more... I was asked by Elon Law to teach a night class in Charlotte and they graciously got me a hotel at the Hilton in downtown Charlotte. Sounded great and I was excited... And then I arrived. Let's see.... There was a long line at the reception and it took quite a while till I got to the front of line to be helped. Then I was told that the rooms would not be available for 2 hours even though it was already 2 hours beyond the check-in time. No accommodation for that mishap other than the offer to leave my bags and wander around. This was awful because I had to teach in an hour! Thank God they did find a room that was ready and so I asked where I could park the car and I almost had a heart attack when she told me it was $35 to park my car. Are you freaking kidding me? The room itself was close to $200. Seriously? I don't know why I asked the next question, although I knew what the answer would be as I timidly asked, "Does this include breakfast?" Of course it doesn't. And if you want a piece of toast and a cup of coffee, that's going to cost you close to $20. This place is a freaking rip-off! I greed to pay the damn $35 and was told that if I park on the fourth floor there is a walkway right into the hotel with my room key. So I parked the car where she said and went to the door and kept swiping and swiping and swiping and could not get in. Finally, I called downstairs and they sent somebody up to let me in to only discover that they share the parking lot and access with the Hampton inn. Incredibly confusing. That's why my key did not work. So I had to take all of my stuff back down to the lobby again and find my way to the Hilton elevator. By the time that nightmare was solved, that was the end of my shower and resting and it was time to leave for teaching I came back after teaching quite hungry but I was not about to spend $150 for an M&M peanut that was for sale in the lobby. I went back to my room, had a bottle of water to only discover that they want $2. Do me a favor Hilton inn. Next time just charge us $1,000 for the night and let it include breakfast and parking. Again, I am very appreciative of Elon University putting me up for the night but next time I'm going to see if they can put me in another place. Maybe a place that charges a normal price, is not terribly confusing and actually includes breakfast and parking for the exorbitant fee. There's a second chapter to this review. and It truly proves that good customer service can mean everything! So as I was checking out the following morning, the woman at the registration named Ebony asked me the infamous, "How was your stay?" And my reply was, "Do you want the polite response or the real response?" with which she replied, "The real response, absolutely!" So I began to tell her how my room wasn't ready and I was going to have to wait 2 hours. I told her how the woman at the registration desk did not offer me anything for that delay other than I could leave my bags behind the counter. I told her how they finally found me a room but told me nothing about the Hilton gold honors I was entitled to. I told her how confusing it was in the garage to find the right way to the hotel. I told her how horrified I was about the $35 parking fee. Ebony was so sympathetic to my frustration and determined to give me top customer service, that she did not charge me for the parking and gave me a Hilton Gold perk I was entitled to and got a beautiful breakfast to go. Ebony turned everything around for me. I got a delicious omelet with wheat toast, made a hot cup of coffee, got into my car with a new attitude and traveled back to Greensboro. I still think the hotel charges too much, should not be charging for parking, should be offering a breakfast for that price and should explain how to navigate the parking lot since the dual hotels sharing the same garage. But, they also have Ebony who knows how to treat a customer! Thank you Ebony! And Hilton... Get your act together!!!

Room is stunningly pretty. It truly looks exactly like how it is depicted when booking. The color…read moreand aesthetics are pretty. Hallway I thought had some tasteful art deco designs. Staff is a 12 out of 10. Valet super nice and helpful, check in and front desk staff always efficient and a delight to deal with same for housekeepers or any other staff we met along the way. This is the only hotel I have stayed at in the States that I think their bathroom is about comparable to ours at home. There is a separate space for the commode which offers some nice privacy if 2 are sharing the room. Housekeepers were adorable they placed out toiletries on emerald green cloths on the counter I truly believe the prettiest place in Charlotte to see the sun rise is at the indoor pool and spa area. It is gorgeous. Love that the pool area is more spa pool vibes with spa music. Hot tub is turned on by a button panel on the wall. Inside the hot tub there is a place to turn up or down the intensity of the jets. The hot tub has pretty colors in it from the underwater lighting. There is a great array of seating without feeling crowded. Meticulously cleaned. Like any time of day the indoor pool space was clean. I do like what they use instead of chlorine it was more gentle on my hair and skin. TV is a bit below average. Streaming speed is pretty slow. Limited on which streaming services that can be accessed. Additionally, the volume jumps a lot like the tv can be unable to be heard you turn the volume up and it is good. Then a second later it is super loud. Spouse said most modern tvs have an auto feature that manages this. But this is on Marriott and not the hotel as with some research it showed this is a pretty common issue most folks have about the tvs. We are buying a Roku stick to try and use in the future to access other streaming services we pay for at home. The beds are better than other hotels in the Marriott family but spouse and I still find them a bit uncomfortable. I would like to have them a more memory foam material than the spring with pillow top. Wardrobe was awesome it is a nice size. Lights up when the doors are opened and has a pretty floral scape along the back of it. I was able to keep my carry on sized suitcase in there. Spouse was able to hand my dress and his sports coat and pants for event we were going to. Room had plenty of counter space in the room and bathroom. This was great. Oddly there seemed to be drums that started playing outside at like 9am on Saturday that woke us both up. There was a wedding going on that weekend and I know they had some breakfasts not sure if there was maybe a morning ceremony too? Noise didn't last super long but woke us both up. The windows you can hear a fair amount of noise through from the street. Ordered room service I think 3 times. Very excellent experience each and every time. Each item was cooked perfectly and things like grilled chicken breast were still juicy and not overcooked. My K Lounge review will be separate from hotel but same 5/5. We enjoyed our stay. Staff and overall care of the hotel cleanliness wise made it even better.

I booked a spa day for my daughter and me, and I was genuinely excited to treat her to a full…read moreexperience at the Ritz‑Carlton for her birthday. Unfortunately, that excitement slowly faded as the day went on. When we arrived, there was no one at the front desk. We waited about 5-10 minutes before anyone checked us in. I mentioned it was our first visit so we opted for a full tour, but the welcome felt rushed and incomplete. We also noticed other guests being offered drinks upon arrival nothing was offered to us. We headed to the Aqua Lounge to relax and decided to order food. There was no staff in sight, so I eventually walked downstairs to place the order myself. The food was underwhelming, and it took 40 minutes for a turkey BLT, no napkins, it was an overall poor experience. We wanted to enjoy the hot tub but the jets were broken. You'd think everything would be fully functional in a hotel/spa of this caliber. I don't mind paying an automatic service charge when service is actually provided, but that wasn't the case here. I find that staff is less likely to care when the gratuity is automatic, which held true at this spa. The spa itself is beautiful, serene, and well designed. Our technicians, Renata and Kieyan, were professional, warm, and truly the highlight of the entire visit. If I were rating solely based on them, it would be a full five stars. If you're only looking for a great massage, I'd recommend this spa. If you're seeking a full luxury spa experience, go elsewhere.

This was the perfect place to stay while visiting Charlotte. Highly recommend for any families!…read moreThey provide a pack and play if needed that worked out great. I got the accessible room because it had a separate sleeping room so it was a one bedroom with the living room and kitchen separate. The bathroom had a bathtub which was great for my toddler. They offer a small pool, a gym, on site guest laundry facilities, free breakfast, valet parking! They had two large lounge areas where my kid could play and run around too. The breakfast was great too much better than Marriott hotels! Just higher quality it felt like. The staff at this location were so super kind and helpful! Such a lovely stay, highly recommend and will definitely return if I come back to Charlotte!

Stayed at the Hyatt House right next to the Spectrum Center, and if you're in town for a game, this…read moreis the hotel to book. You seriously can't get any closer, it's right next door, which made the whole trip super convenient. As a Hyatt member I try to stick with the brand, so it was clutch that there's a Hyatt property located right in the heart of downtown. My experience was great from start to finish. The staff was incredibly friendly and had no problem accommodating my early check-in. The room itself exceeded expectations--booked a studio and ended up with a surprisingly spacious setup: separate living area, big comfy bed, huge bathroom, plus a full fridge and kitchen. Didn't necessarily need the kitchen for this trip, but it'd be perfect for longer stays. Price-wise, I paid around $150 a night during a holiday week, which felt like a steal for the location and quality. Honestly, I don't know that you could do much better downtown. Zero complaints Hyatt House delivered exactly what I needed and more. If I'm ever back in town I'm 100% staying here again.

I had an incredible stay at the Embassy Suites Uptown. The hotel is perfectly located, with lots of…read morerestaurants and shops within a 10-min walk. Parking is almost $50/night, so keep that in mind when traveling. I have a list of people to shoutout because they all went above and beyond to show true hospitality. 1. Shelly at the front desk was incredible.!! She was super sweet and took the time to explain every part of the hotel. Shelly truly made us feel welcomed. Each time we walked by, there was always a wave and a smile. Thank you for that! 2. Wanda!! She is the "singing omelette lady" during the week. I got to catch her on a Monday and she was so pleasant so early in the morning. Yes, she sings little tunes and exchanges pleasantries. Surely it's a great way to start your day! 3. Ivan!!! The coolest dude at the Embassy! He was our bartender almost every night and he didn't disappoint. Even with the heavy crowds during the evening cocktail hour, Ivan always kept his composure and had a smile on his face. 4. Tracy-- an excellent saleswoman. She caught us on the last day of our trip, offering us deals we tried not to refuse. It seemed like she was genuinely interested in our travel interests, rather than just trying to close a deal. I appreciated her warmth and kindness and it seems like she really enjoys her job. She's absolutely perfect for her role.

This location is good nothing fancy or over the top. The rooms are spacious but need a little more…read morelove.. all in all I've had a great trip. I always love that that embassy suites offers happy hour and breakfast so that's mainly why I selected this location for my work trip. There is an indoor pool on the second floor as well (if you're into that) the location is prime for the convention and then NASCAR Hall of Fame, which are right across the street as well as a Buffalo wild wings. I really enjoyed my sleep here. The bed was super comfy and the air-conditioning worked great! They also have a little mini market downstairs if you need snacks or drinks

What a nice hotel within the city. Great location and beautiful decor from the moment you walk…read moreinto the check in area. My husband and I had a great time staying here. The only thing that was a little set back was that it didn't offer a hot tub or pool. The lounge and bar -Sophia's was beautiful with unique decor also that all fit together perfectly with the hotel. The bed and room was very comfortable with plenty of room to rest and recuperate after our busy days in town. I would recommend this location to anyone staying in the area. So close to many restaurants and event areas or just to walk around town.

I'm a Francophile, so this place had me at bonjour with all of the French posters and ornate decor…read more We were warmly greeted. The only bummer upon check in was learning that the elevator was broken. My suitcase was a bit on the heavy side, as this was the front end of a week long North Carolina road trip. They delivered it, but it was still annoying. I loved the staff at Sophia's. They were so friendly. For sure stop in there for a cocktail. The room was comfortable. I love the funky side tables. We did complain about a certain smoky smell, the issue was addressed immediately. We were promised a credit that never materialized. When we checked out, we were offered bag service again (elevator still down), that also did not come to pass. We figured out that the same guy that was running the valet was also responsible for bag service. Impossible for one person to do both tasks efficiently and concurrently. This was a nice hotel, but definitely not Michelin Key level (we have stayed in many).

I've stayed at a LOT of Hilton hotels and this was by far one of my favorites. The staff was soo…read morekind and helpful all around, making sure we had the best stay possible (Tina, especially; was amazing!). We loved the breakfast variety and how we weren't rushed, the indoor outdoor seating and the outdoor pool and lounge space and the beautiful, clean rooms. Can't wait to come back!

Everything about this Home2 Suites is modern and clean. I was greeted at the front desk by Jada…read more She needs to work here around-the-clock and greet EVERYONE. She's cheerful & very helpful. I was able to have an early check-in and went to my room. It's so nice. Then I wanted a snack before I went out to my event tonight, and she sent me to Whole Foods around the corner. So far this place is great. I can't wait to have the complimentary breakfast tomorrow down in the lobby area. My guts tell me it will also be five stars!!!

I'm truly conflicted about this review…read more.. I spent the weekend at the Charlotte Courtyard for pleasure, and there are some things they did great, and some things that definitely feel short. On the side of awesomeness: Their location is incredible!!! Seriously, you'll be hard pressed to get a better location in Downtown Charlotte. Situated right in the center of Uptown, they are close to myriad bars and restaurants, nightlife, and activities. Close enough to everything to be walkable, just far enough away to avoid the weekend bar insanity. Also, the staff was incredible!! Everyone I interacted with was kind, friendly, and went above and beyond to make sure my needs and wants were met. Last thing, the price was great!! Okay, the shortfalls: the rooms! While the beds and pillows were comfortable, the decor is about 20 years in need of renovation. Definitely circa 2002. Dark, dark walls made the room feel like a cave. And the ancient Motel 6 window air conditioning unit was so loud, I couldn't run it at night because it woke me up every time it kicked on. Also, they do have a lively rooftop pool. I heated. And it's in between two four-story wings of the hotel, so it gets minimal sun. And even on the hottest days (I was there in early Sept), the pool was an icy 50 deg. So again, I'm torn. Would I stay there again? Maybe. But at least I'd know what I'm in for. And now...so do you. And knowing is half the battle.

So I decided to give Courtyard a shot and it wasn't the best experience. Bottom line, if you're in…read moreneed of some rest and relaxation, I HIGHLY suggest choose a different hotel. First, the positives. It's located in the heart of uptown, which makes walking anywhere quick and simple. There is a public parking garage accessible from the hotel. The room is large enough for 2 people and the water pressure is top tier. Unfortunately, a fire alarm woke us up one morning. Emergency vehicles were arriving so we thought it was pretty serious. The fire alarm message directed us to use the stairs to exit and this became confusing. We followed an emergency exit sign which led us to a corner of confusion. One sign pointed in the direction we were heading and the other pointed in the direction we just came from (see picture). We decided to keep heading down our initial path, and the couple behind us decided to backtrack. Our path led us down a stairwell to a door that stated "not an exit" but also said "emergency exit" on the handle. We went through the door, which placed us on the 10th floor of the parking garage. From there, we had to find yet another way out... Ultimately, we all made it out, with no explanation of the cause. If this was a real emergency, there may have been some serious consequences. I hope they can add some clarity to their emergency exit signage during their remodel. More negatives. We stayed in room 314, and there was no headboard. There were only some weird, foam pieces with pillow cases. You can feel the springs in the bed, as it is VERY firm. If you're a side sleeper like me, this will hurt your back! I didn't know popcorn ceilings were still a thing, but there was some questionable fluid on it. And the bathroom seemed clean, until you looked at all of the hair that was left in many areas. Lastly, you can hear all of the grinding, drilling, and pounding from construction and every conversation in the hallway. If you choose to stay here, good luck

The hotel itself is decent. The lobby is nice, there are several food options, and the location is…read moreexcellent if you're attending an event at the Spectrum Center or exploring downtown. Unfortunately, the parking situation is an absolute nightmare. Having to park in a garage and haul luggage such a long distance was incredibly frustrating. Valet is available, but it seemed overwhelmed--one guest said they had been waiting over an hour for their vehicle. Parking also costs $36 per vehicle, per night. I realize the parking garage and elevators are likely operated by the city rather than the hotel, but they're still part of the guest experience. The elevator was absolutely filthy, with what appeared to be feces on the floor and walls, and it reeked of urine. The room was mostly clean, but there were several stains on the carpet that honestly looked like feces. I ended up covering the area with a towel and kept my shoes on while in the room. The staff was pleasant, but the rooms are very small with only a tiny refrigerator and no microwave. I also expected normal downtown noise, but this was far beyond that. I've stayed in downtown hotels in both Boston and New York City that were significantly quieter. The traffic and street noise here were constant and extremely loud. Overall, I wouldn't stay here again. If you're coming for a concert at the Spectrum Center and don't have a car, the location is hard to beat. Otherwise, I'd stay elsewhere. The parking alone was enough to make me not want to return.

After the surprise of finding brown water coming out of both the shower and sink, I was informed…read morethat the hotel had shut off the water earlier that morning and that discoloration can occur when service is restored. My issue is not that a maintenance problem happened--these things occur. My issue is how it was handled. First, guests should be informed at check-in when there is a known issue that may result in brown water coming from the faucets. It was quite a shock when my sister stepped into the shower and immediately had to jump back to avoid a stream of brown water. Second, staff should be checking affected rooms before guests arrive. Running the water for a couple of minutes cleared it up. Had housekeeping done that beforehand, guests never would have encountered the problem in the first place. Or so I thought... What was most frustrating was the inconsistent information. When I went to the front desk, believing I might need a different room, I was told the issue affected the entire hotel. The employee agreed it was unpleasant and said someone would be sent to address it. However, the staff member who later came to the room told me it was only affecting a few rooms. So which was it? I was also told the discoloration only lasted a few seconds, but then advised to run the water for several minutes "just to be safe." Again, I understand that maintenance issues happen. What matters is communication and transparency. A simple notice at check-in and a quick room check before guests arrived would have prevented a lot of concern. Update!!! So we ran it for triple the amount told the night before and then ran it again in the morning before getting in. Well I get into the shower because it's clear and then two minutes in it became brown again!!!! So the brown water got on me and in my hair - gross. Everything online says don't bathe or drink the water when it is discolored so I quickly hopped out and had to wait for it to clear up again. I asked for another room if ours is still having issues and was told to wait until an engineer came to take a look. Update 2: They decided to move us rooms and while they are making sure the other room is good they are giving us breakfast.