I have now had a stay at The Ivey's hotel over a total of 3 times for a staycation & easily hands down the best hotel in Charlotte ! It's not just aesthetically pleasing the staff is over accommodating & the scents in the halls and all over catches your senses & attention when you first step foot inside . The turn dow service is something really to look forward to as well . Now it's a must while having a stay here you visit Sophia's lounge which is their restaurant it's giving 1920s vibes similar to the actual hotel . They offer food & drinks , when I go I always sit in the red queen's chair because why not ? If you haven't been yet I really don't even know what you're waiting for honestly . read more

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I'm a Francophile, so this place had me at bonjour with all of the French posters and ornate decor. We were warmly greeted. The only bummer upon check in was learning that the elevator was broken. My suitcase was a bit on the heavy side, as this was the front end of a week long North Carolina road trip. They delivered it, but it was still annoying. I loved the staff at Sophia's. They were so friendly. For sure stop in there for a cocktail. The room was comfortable. I love the funky side tables. We did complain about a certain smoky smell, the issue was addressed immediately. We were promised a credit that never materialized. When we checked out, we were offered bag service again (elevator still down), that also did not come to pass. We figured out that the same guy that was running the valet was also responsible for bag service. Impossible for one person to do both tasks efficiently and concurrently. This was a nice hotel, but definitely not Michelin Key level (we have stayed in many). read more

The Ivey's Hotel - Room service breakfast - Hotels Near Me - Charlotte, North Carolina

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Would be fine if paying $175/night, but not $450. The Good: Unique French decor The Bad: Very small rooms, shares space with a sandwich shop in a very urban area with lots of street people loitering around, the mattress was super old and did not fit the bed frame (room 220), and pillows were small lumpy rocks. This is more like a mid level apartment complex instead of a high end hotel. BTW, the entire "Michelin rated" statement for hotels and restaurants in the SouthEast is a bit of a joke. Waffle House is Michelin rated according to North Carolina. Lastly, the housekeeping staff was really loud @ 9am read more

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Pretty and clean hotel and some cute sitting areas but that's about it. The reception area is tiny and has a fast food restaurant sharing the lobby. We had an atrium room that felt like a cave. At night the atrium lights were so bright even black out curtains didn't keep the room dark. Last the mattress was hard as a rock and pillows were hard and flat. There were many service people but all they did was sit around and talk to each other. This is NOT a high end hotel. They have decorated it to seem like it is, but it's not. Do not waste your money here. read more

The Ivey's Hotel is amazing! The hotel is located in the Uptown section of Charlotte, and is legitimately near an amazing amount of fantastic restaurant and bars. The vibe is is a little old world Parisian, so the rooms feel comforting yet also modern. And if you are someone who like a cool room, the air conditioning runs incredibly well so no worries about being overheated even if the weather outside is hot and humid. The other great thing about the hotel is the service. We were checked in by Clarissa, and she truly provided us with above and beyond service. She was hospitable, helpful and made us feel like we were in good hands. We really appreciated that she took a little extra time to see if she could find us a room that was available when we arrived vs having to wait for our original room to open up. That extra bit of care was noticed and set the tone for a fabulous stay :) If you are looking for a place to stay in the Charlotte area, I highly recommend staying at The Ivey's Hotel!! read more

We're in Paris! Nope. We're actually in Uptown, Charlotte, NC The Ivey's Hotel, a premier five-star boutique experience in Charlotte, NC, is situated in the heart of Uptown. It's a high-design, modern spot with timeless art within a historic building, delivering a very boutique stay. Its steps away from some of Charlotte's esteemed venues, museums and dining spots, with easy access to the city's business and sports districts. There are 47 exquisitely-designed hotel rooms, blending Parisian-style elegance with modern luxury. The Library Lounge offers an intimate space for gathering or enjoying a glass of wine. Favorite hotel in Charlotte! read more

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This venue is PERFECT for a romantic getaway, girls trip or a wedding. I absolutely loved my entire experience, the customer service was exceptional and so was the ambiance. The rooms are very well kept although the water does drain a little slow in the sinks and the toilets have a more square shape than traditional round bowl. The bedding is plush and very comfortable and the room has blackout shades. I ordered breakfast to the room and the chicken sausage was delicious. This hotel provides a luxurious experience without a hefty price tag. It certainly lives up to the boutique experience! read more

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I have traveled extensively all over the world and this is my favorite hotel by far! The rooms are gorgeous, the service amazing. Sophie's lounge which served as a bar/restaurant was decorated in the 1920s feel and was perfection. Food was great. Loved the cocktails. I wish I could stay in this hotel everywhere I went. read more

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We only spent one night at the Ivey's but it was a magical night. Our stay was special from the moment we walked in - we were warmly welcomed in a reception room, not the cold counter as in a typical hotel. After registering, we walked up a curved staircase to our room on the second floor. We opened the door and walked into a luxurious room appointed with crystal lamps, an upholstered bed, plush blankets and an amazingly stocked minibar. There were so many little things that you wouldn't think about until you needed them - an umbrella, flashlight, office supplies. The marble bathroom had a huge tub with a separate shower. There were spa-like amenities including everything you can imagine, even a loofah. There were big fluffy robes to wrap up in after a nice long bath where you could soak in the provided bath salts. We had a quiet breakfast at Sophia's, one of the restaurants at the hotel. Though we didn't make time for a workout, there was a large, fully equipped fitness room. The lobby boutique had a nice selection of upscale goods - I bought a super soft sweater that I can't wait to slide on. The location was fantastic - right in the center of uptown. It made it easy to visit several of the downtown rooftop bars. We found out by accident that our room key got us free admission at the Mint Museum. That was an unexpected bonus. Our reservation included an extended checkout - it was so nice to be able to stretch this little bit of luxury a few hours longer. Upscale hotels are not usually a part of our lifestyle - after last night, I might have to change around a few priorities! read more

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Amazing boutique hotel in the center of downtown Charlotte. The converted Ivey's department store has exquisite touches making your stay very special. The location is perfect for experiencing downtown Charlotte as you are just steps away from great restaurants, museums, and theaters. Highly recommend The Ivey's Hotel for a special getaway. read more

Our stay at The Ivey's was one of our most memorable trips to Charlotte yet and really made us feel transported to a charming Parisian escape . The Ivey's decor and atmosphere are breathtakingly beautiful from the time you enter the lobby and are met with the friendliest most warm and welcoming tone and attentiveness from the very professional guest services coordinator, Dazjon. Prior to being able to check in, we observed that while she appeared to be attending to a number of things by herself, including what sounded like someone's grievances with Uber Eats that I'm sure she, nor the Ivey's hotel have any affiliation with or ability to impact, Dazjon seemed extremely accommodating, compassionate, and always seemed to be going above and beyond for each person she greeted. This further extended to the superb recommendations she extended us for dinner, brunch, and various things to do in the area to make our anniversary celebratory weekend one of the best milestones we've shared yet. My husband and I have traveled abroad to enjoy most of our anniversaries, but this year's domestic getaway felt just as exciting and romantic as any trip to paradise previously has, just in a delightful fairytale castle like setting right in the heart of uptown Charlotte, North Carolina. What an unassuming and pleasant surprise and hidden gem. By comparison to a castle, I only mean that Dazjon and all of the staff members we encountered during our 2 night stay here truly made us feel like royalty, as there was no question or request we had that wasn't prioritized and accommodated with a sense of urgency, including but not limited to the candy coated strawberries, sparkling wine, and flowers our balcony suite was adorned with, after our return from a fun day out on the town. The room service we had was speedy and our food was delivered hot and fresh and made perfectly to order. The aromatics throughout the hotel were nice and subtle but this place has the most divine scent from the lobby to the hallways, the stairwell, the gym, and guest rooms. This element of attention to detail also translated to the overall cleanliness of the hotel...EVERYTHING was supremely clean so that even my husband's white gym socks were spotless after strolling around the Ivey's floors in them. There was no dust or grime in sight anywhere which encouraged me to enjoy a hot bubble bath in their beautiful tub and boy did I enjoy my soak in that tub before one of the best night's sleep I've had in months. That bed was such a dream I had a hard time wanting to get out of it and when I finally did, I almost didn't want to leave the hotel. There's just so much to take in with the art, decor, and signage all around this somewhat small but exquisite luxury boutique property that you really could celebrate right on site after grabbing some cocktails and light bites from their in house bar, Sophia's. They have the most amazing and chic library style lounge and a well equipped fitness center that was also pristinely clean and smelled really good. Apparently a night's stay at this place is a little pricey, but I'd call it worth every penny because once we got home I honestly missed the Ivey's and when I let hubby know how much I'd look forward to returning, he surprised me with a signature candle from their gift shop he said Dazjon suggested he pick me up and that gave me all the feels. I'll remember our romantic getaway weekend each time I light that candle and when it starts to burn low, Hubby will know JUST where we need to get back to, LOL. read more

Visited by recommendation of my good friend, Omarre. The bar is extremely nice and the bartenders are super knowledgeable. I enjoyed chatting with them and working through the menu, but the pork belly in the land and sea that I ordered was extremely fatty so I didn't finish the dish. The wide selection of Prosecco was really nice for the guests. Omarre was extremely busy trying to learn tables and assist with room service drink delivery, but he still took the time to greet me. He went over the history of the hotel and walked me through the menu, offering great recommendations based off of feedback from other customers. There wasn't a second where he was ever standing around doing nothing and I can tell he was happy to be apart of the Ivey's team and to continue to learn as his 'training' progressed. I can tell that with time he would've been able to make great changes to this place and the menu. It's unfortunate he was let go the way he was, especially after taking such pride and responsibility for the staff and space, even going as far as to create a new menu. I'm extremely disappointed to hear that he was disregarded and told he was 'disliked by the rest of the staff' and was unhelpful to his coworkers. I had seen the exact opposite of him-- in fact he was extremely attentive, informative, and upbeat. He took direction and asked questions to nearly every staff member around the bar. Letting go of someone instead of giving them chance to correct any behavior is wrong & if that was the case, there should've been communication and conversation to better assist your new employee. Overall, the drinks were exquisite but the food was lackluster and unfair treatment of new staff takes the cake. read more

I emailed to inquire about gift cards and received a very luke warm response that included no helpful information - not even a greeting or a signature. Additionally, I was never contacted by the appropriate team/person with an answer to my one very simple question. One star for getting any response at all, I guess. Not the best first impression. read more

The Ivey's Hotel - Hotels Near Me - Charlotte, North Carolina

Lord have mercy! The Queens Chambers. I need this to my room at home. Wow. Wow. OMG Wow!!!!!!!!! Listen, the only other hotel that has impressed me on this caliber is the Burj al Arab in Dubai, which included a personal butler/concierge. If I had a personal concierge here I would turn into Coco Chanel and be living the hotel life! What's the purchase price? The dream begins in the lobby where you are immediately transported to a time of grand of sumptuous style. Plush velvet chairs, gold belle époque details throughout. Take the elevator at least once. It is small and moves at a snails pace but for us folks who are always on the go, it is your first reminder to take it easy and enjoy the ride. With only two levels for the hotel rooms, it will never be too crowded or noisy. Each room door has a doorbell that can light if house keeping is requested or if you prefer not to be disturbed. No paper door tags here. Even the sound of the door opening is like a present. You guys I am not exaggerating. On the tv screen was the sound of waves lapping the beach. When you enter the room, excuse me your chambers, every detail is accounted for. Two bathrobes, multiple towels, ihome charger/radio, a mini-bar that you only wish you had encountered in your college years, ear buds, extra blankets, they even had a flashlight in the closet. So much more! The carpet, which i rarely walk on without my slippers was plush and smelled nice. Everything was spotless, and I mean everything. My room, 224 faced two restaurants/bars which closed at 2am. I did not find it noisy but keep that in mind if you need silence like the dead. I strongly encourage you to visit Sophia's Lounge which is a part of the hotel. Typically when I think hotel bar I envision drab and boring. Sophia's is not that place darlin'. It is swank, hip classy and cool. Over the 3 nights I popped in, people of all ages enjoyed libations such as Her Majesty, The Empress and Southern Nights. As a hotel guest you are welcome to take your beverage upstairs. One for the road, please! Equally sumptuous decor, the lounge is not to be missed. Hotel staff are friendly and welcoming. The hotel is walking distance to the Harvey B. Gantt and Mint museums, Romare Bearden park is around the corner. C'est classe!! The only place I need to stay at when in Charlotte. J'adore! read more

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I debated on giving this 4 stars instead of 5. Reason I didn't is bc the ENTIRE staff is 100%. Our room was amazing. We booked through Amex FHR, we had no business in Charlotte, it's just close enough for us to explore the perks of the program. When we arrived (2pm), the guest service desk said they had an upgraded room for us ready. Standard King upgraded to Executive King Suite. What a beautiful and super clean room! I didn't like that it was on the 1st floor (only 2 floors available to hotel guests), so it's not a great view but the luxury compensates for it. I loved my hot bath which was supplied with bath salts from the hotel. High end bath products, I think they are called Mistrel. They were very nice. We had drinks at Sophia's the night we stayed. Sophia's is very nice, it's not as fantastic as other reviewers have suggested but it was convenient. We had breakfast at Sophia's which was delicious! I thoroughly liked the breakfast staff more than the night staff. Overall, if you are looking for an upscale stay at a great price, you will enjoy your stay! read more

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I want to give 5 stars I really do however, we came here for our wedding night and it fell a bit short of our expectations. The place is beautiful! The staff was friendly. We ordered flowers to be set up which was done nicely and we even received complimentary Prosecco. Where it went wrong was the bathroom. The sink did not drain so we called the front desk. They had to come up themselves as we were advised maintenance had gone home for the night. He did something to allow the water that was in there drain but when we went to use it again the same issue occurred. Luckily I had a lil sense to fix it myself. Which I don't think I should have to do in a hotel I'm paying for. I noticed the tub drain was out of place as well a little later but thought it was something simple to just put back. I planned to take a bath in the morning, so in the morning I got up to be able to have time to enjoy a bath before checking out and realized the drain is in fact broken. So that plan was ruined. It's too late to even bother calling maintenance. I'm just disappointed this wasn't brought to anyone's attention before we checked in. The person who cleaned last had to have known however it was brushed over, I really want to try this place again but I'm disappointed with that misstep especially for a special night. read more

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This is easily a 5 star hotel! Best in Charlotte in my opinion. The rooms are top notch. We had the king with a city view. Very spacious for a city hotel. Bathroom had a shower fit for tall people like myself. Also a big tub in the bathroom. Bed was very comfortable. Fully stocked bar and fridge with snacks. Big TV with Bose soundbar. The location of the Iveys is pretty much in the center of Charlotte. Plenty of restaurants and bars in walking distance. Also, a Starbucks a few doors down. There is an awesome cocktail bar on the second floor for guests only. They do a complimentary wine and cheese happy hour on the weekends from 5-7. Each guest gets a glass of wine on the house. We will be staying here again in the near future! read more

The Ivey's Hotel - Second floor hallway - Hotels Near Me - Charlotte, North Carolina

Pros: Room was amazing stay was great, unique and had charm, loved the decor and vibe. Cons: -calling the receptionist is delayed or takes forever to hear back - food at the restaurant was horrific avoid at all costs . TIP: Don't book the room with breakfast!! Breakfast is not included even though the post says "with breakfast ". We had this issue and we're lucky refunded, unfortunately it took weeks to get a hold of someone but because I live here I came in person to get help. Overall great stay. I would go again, but next time I'll be sure to avoid the restyle room with restaurant included and before checking out/leaving go over all fees. read more

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Boutique, boutique, boutique. Just right for those of us who like the quirky, upscale spots. A destination in itself. Artwork and display cases in hallways like a little museum experience. Sight, sound, smell, touch and feel of the room were elegant and comforting. We had a nap on the generous purple sofa when we arrived as we listened to the lovely welcome music playing and were soothed by the fragrance of the room. Splurge for the a Corner King!! Two walls of windows w automatical drapery. Room service was excellent. Assorted patisserie for breakfast was delicious. read more

This is a beautiful hotel in a central location walkable to everything you'd want to do in downtown Charlotte. The staff were absolutely wonderful and always friendly- this goes for front desk staff, valet, and housekeeping. The room was meticulously clean and the bed was very comfortable. When I asked to check out a few minutes later the front desk gave me until 1pm which was very nice. I was there for work and appreciated the fast internet. I was disappointed that they don't have smart TV's at $400 a night, only cable. I was expecting to be able to watch a movie and instead I had to scroll through the channels and see what was playing and try to time it. It seemed weird that they had invested in Bose soundbars but didn't have the ability to stream. I was also a bit disappointed to not have access to a microwave. There was a fridge but it was filled with mini bar items for sale so in order to use it I had to empty half of the items out to make space. But even when storing leftovers I had no way to heat them back up. They had a tablet in the room for guest services but it didn't work. I was unable to press or swipe any of the buttons on the screen. I notified the front desk on my first night but nothing came of it. It's not a big deal but I'd recommend they get rid of them if they are finicky. All in all this was a wonderful getaway. read more

We splurged on a weekend away and chose the Ivey as our hotel. The experience was wonderful with the exception of a few details that were minor to us, but could be issues for others. Prior to our stay we received several communications from the staff asking about our stay, if we needed recommendations for restaurants, or even other activities they recommended in Charlotte. I let them know then and the morning of our intended stay we would be getting in early, prior to check-in, and was told not a problem and they will try their best to get us into the room early. We valeted the car around 10am, got some food, then checked in at 12. We were told the room isn't ready but that they would ask housekeeping to prioritize it. Should be ready in about two hours and they would call. By 3 we had no call so we came back. Another concierge told us the room would not be ready until normal check-in at 4. Disappointing to get two very different conversations as we might have done different activities if we definitely knew we couldn't get in sooner. The hotel and the room itself were gorgeous. Clean as clean could be. The aesthetic is beautiful, down to the little extras in the rooms and closets. It's absolutely the feel of luxury. We did room service breakfasts and they were delicious each day. Also did drinks at Sophia's lounge one night and it was a fun atmosphere to be able to join at the end of the night. Only real negative was the Saturday night club music outside. We got one of the corner city view rooms and the music was incredibly loud until about 2am. They provided some ear plugs and we pumped up a sound machine app, but that did make Sunday morning a bit rough to wake up to. All in all, our experience was worth the money and then some. Would happily return there again! read more

We stayed here as members of the Fine Hotel and Resorts program. The hotel is the first two floors of a residential tower in downtown Charlotte. Growing up in NC I was nostalgic when I saw the Discovery Center just down the street. The hotel is best described as an Instagram dream. There was an issue with the tub and the coffee maker but the hotel did their best to fix those issues in the short time they had. The tub they were able to at least get to hold water though you had to hold the drain up to let the water out. As for the broken coffee maker they sent up a fresh pot of coffee for free. The most important thing though is the bed. It was great. I slept so well in it. The hotel does provide ear plugs for those not used to living in the city and hearing downtown sounds but that wasn't a problem at all. Overall the staff was pleasant and helpful, even with the issues. I'd give them a try again for a good nights sleep. read more

Everything about this property was amazing! Friendly staff, very clean, and walkable to anything you need downtown! read more

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I am NOT joking this hotel brings it, from the upgrade from having American Express platinum card, to the way the room smells. It so quite the room amazing the sheets crisp and ironed. It's just such an amazing place to stay if you are apartment hunting in the city. read more

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If you ever want to feel like a celebrity for a night, this is your one stop shop to make it happen. A friend and I decided to have a girls night out that included a stay at this stunning property. I made our reservation a number of weeks in advance using a 3rd party site. As such, I am unable to speak to the actual reservation process. I called the morning of to see if we could get an early check in- as it is not until 4pm. They advised they only had a handicap room available at that time. We wanted a traditional room so we opted to wait. Upon arrival I noted that the only parking available was valet. You pull directly in front of the hotel and you will find the valet station. The cost is high as if we are in NY and/or DC. I am pretty sure it was something like $36 a night. Additionally, if you plan to have guests over they must pay a $10 valet charge. After parking I entered the hotel and was a little lost. The front desk area is not your typical hotel front desk set up. It is located directly to your left as you walk through the main doors. It is more reminiscent of a well decorated executive office. After telling the staff we were having a staycation, he provided us with complimentary bath balls! To get to your room you must go up the staircase located in the check-in area. This is where the beauty truly manifests. The hallways feel extremely luxurious, with beautiful lighting fixtures, perfectly manicured carpet, nice art work, and a pleasant aroma. The location of our room was towards the back of the hotel. I had the opportunity to see all of the amenities on my route to the room. There is a decently stocked gym, as well as a library. The library looks like a library you would find in a beautiful home. This is where the evening reception and breakfast take place-- both are complimentary. I also passed the hotel entrance way to the onsite bar. To get to the bar you do have to walk down another staircase . The room-- nothing short of amazing. It makes you feel as if you are in a chic studio condo. There is a hardwood floor hallway, a bathroom with a separate room for the toilet, a desk area, closets, a large window with brick detail. The bedding was appealing and the beds were firm- which is what I desire. Our room included a Nespresso machine that included about 6 capsule ( both expresso and lungo). Snacks and drinks were available for an additional charge- slightly overpriced, but that is to be expected. Things to note: there is a turndown service (offers bottled waters and macaroons from Amelie's). The evening reception included alcoholic drinks, and light snacks such as cheese, crackers and fruit. The complimentary breakfast was satisfying. There were a number of options ranging from items to make a nova- lox, to eggs, oatmeal, and pastries. The drink options for breakfast were also diverse, and included both cold and hot drinks. It is my understanding that breakfast options are from the Five Church restaurant and Amelie's. Overall, If you are a lover of boutique hotels, want a location that is close to everything downtown, appreciate stellar service, and love staying in hotels that look and smell good- you will NOT be disappointed with this option-- just Book it!! read more

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Physically nice (lobby not that great) and resto decent. Ridiculous noise. Called front desk to complain about constant thumping noise and they said they'd look into it (there were no other rooms avaliable, though the hotel seemed pretty empty). Of course the noise didn't stop and I got a crappy night sleep. Walking next day I noted that there was a nightclub right below my room which was the source of the noise and which the guy at the front desk obviously knew about. I do not appreciate being deliberately lied to. Would never stay here again. read more

Lovely hotel but outstanding staff. The library bar was delightful. Perfect for the weekend getaway plus it is right across from the theater. read more

BEWARE. The hotel is nice but don't valet park your car. We valet parked our brand new SUV. They returned it with scratches on the front like they ran into the wall. Refused to pay or take claim that they damaged the car. Will not return for this reason. So disappointing. You think you are leaving your car in good hands, think again!!! read more

What an amazing boutique hotel. Stayed here for business for about a week and the staff, decor, food, rooms, and location all get an A+++. First experience is walking into a very intimate reception area. It didn't look like an office but rather a very nice home office. Patrick was incredibly professional, friendly, and unflappable. Grace in the library is amazing. We got in early so had good conversation and she volunteers to make us a special custom coffee. It was absolutely delicious but her kindness spoke volumes. Miranda is the manager and she tops the chart of amazing characters in this quaint and beautiful hotel. I left behind my diamond ring in the hotel room. I didn't expect to see it ever again. Not only did housekeeping find it, turned it in, and had it locked up in the vault but the office people admitted to having it and returned it to me without incident. How? So many people in that chain of events and everyone was honest. Unimaginable! read more

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My wife and I stayed at this hotel for work. Unique boutique hotel with great service and personable staff. We enjoyed our breakfasts there and location was super convenient as you had access to multiple restaurants within a walking distance. We loved the decoration of the hotel. Great ambiance if you are looking for something different. This place definitely has character. read more

The hotel is very pretty. However, twice when I stayed there and had something to eat or drink at their bar restaurant, which is connected to the hotel, I noticed women who waited for men at the bar , had a drink, and then led them up the private staircase which you need a hotel card to get into. A short while later, the lady would be back and wait for a different man, have a drink and repeat. I think you can get the idea. There is know way that the restaurant, bar or hotel does not know what is going on. Hey, if you're O.K with that and it suites you, just remember that some of these ladies may be victims of sex trafficking. Please, do not bring children there. It's no wonder that the hotel is usually empty, people catch on pretty quick. read more

If you are a woman and solo travel, do not stay at this hotel. I booked this hotel because the dunhill was fully booked. I arrived around 130 pm and my room was not ready. Not an issue. Around 3 pm my room was ready, I was checked in, handed my keys and shown where to go. The 2 gentlemen were fantastic. This is when all the other issues happened. When I got into my room, I had just placed my purse down and a man just walks in my room. He tells me he is here to check the "TV" as I proceeded to ask him why was here now once I checked in and why he felt he could just open my door. He fumbled around and pretended to look at the tv and said okay it's working. Like? I had a dinner planned with a friend out of town and I was running late after the tv fiasco. I locked the door and jumped in the shower. I was putting my clothes on when my door opens again with another man, no name badge, telling me he is with "customer relations." I screamed out of fear and disgust and asked him why he felt the need to just open my door. He stated "I knocked." I have been in the room for less than 2 hours and have had 2 random men open my door. After I slammed the door in his face, I immediately got a call from the front desk. She proceeds to tell me that the room I was in was booked for someone else? And if I could verify who I was... again like WTF. I stated my name and she said oh, yeah that room is for you and that the front did not "properly" check me in. I told her about the incident and she said "oh well we needed to see who was in the room." No omg how can we make this right. So are you telling me you have squatters or people who are able to break into the Ivey's hotel rooms without keys? When I returned back to my room my locked my door and put on the do not disturb light to the turn down service trying to open my door. This hotel is lucky that someone has not got maced in the face. I am so tired of crappy service for hotel rooms that cost $400-800/night. Since when has it been appropriate for TWO MEN to randomly open a hotel door to a female guest. Disgusting behavior and I will not be returning nor would I recommend anyone, especially female. read more

This is absolutely amazing in every way. We were able to book through Amex travel using our Amex platinum card and got great benefits. It's part of the Fine Hotels Collection and they currently offer $200 credit refund per year, $30/person for breakfast, and $100 credit toward dinner. Sophia's Lounge is their restaurant and the food is amazing. Early check in was a perk. Our room was ready by 1:30 pm. One issue we had was with the do not disturb button. There's a button you push inside the room that puts a small red light on outside of the room. I was trying to nap and two different people knocked on the door. One brought a free bottle of sparkling wine so that was nice. Around 5 pm my husband had just gotten back from the gym and hadn't locked the deadbolt - another staff member walked in without knocking. He apologized and said he thought the room was unoccupied. After that no one knocked on our door that we're aware of. read more

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Ivey's Recap of our review: I waited a week to post this review so I was more clear headed/ less frustrated / had some time to cool off from our very poor experience. I took active notes once the red flags started waving, here's my thoughts: Our overall experience was subpar to say the least & we wouldn't spend our money at the Ivey's again, nor recommend to anyone we cared about. If you're looking for an upscale, boutique, relaxing, lux hotel stay- I would highly recommend looking elsewhere. This felt far from an overnight getaway, and much more like a headache we hope no one else has to experience. I've had a better night of sleep with a newborn during a bad thunderstorm. Surprised by the positive reviews & truly should have taken some of the negative feedback we read about to heart before booking- because none of it is an exaggeration. This place is trying to be upscale & sell itself on the high levels of hospitality it's providing... don't be fooled like we were. Pros- -Great location- close to restaurants & BOA stadium -Gorgeous rooms -Updated, clean bathrooms with private water closet -In room dining (limited hours) and upscale bar on site (also limited hours) -Super friendly, helpful valet staff -bar / snacks well stocked (for a charge) and complimentary nespresso machine was a great touch -new food & bev director (forget his name) was super friendly & we welcomed his chat while enjoying a pre dinner beverage Cons- -Biggest RED FLAG- at 9:55-am I was still in bed & my husband was showering, a member of the cleaning team did a quick *knock knock* (mind you the bright red do not disturb light was clearly on & the checkout time was not until 11am)... before I could even get my feet to touch the floor to answer the knock, I was shocked to hear the knocking stranger letting herself into our room. Mind you the front door & shower door butt up and my husband was fully exposed, naked & showering- to said employee and all the guests passing by the hallway, and the rest of the staff still lingering outside our doorway. This was humiliating, extremely unprofessional & lacked the vibes of "upscale, boutique service" Ivey's claims to provide. No apology, reason for barging in, just slammed the door & left. -Only stairs up to rooms- no elevators, prepare to lug all your belongings -valet never came outside upon arrival / calling, after 15 min, I waited in the car while my husband went in to request valet (valet is $40/day) Valet app / text service never worked before checkout- "error occurred". Valet staff was still great, just never attentive. -2 weeks leading up to our reservation Ivey's never answered nor returned a single call or message from the many times we reached out to make a few simple requests (cat allergy for instance) / get some questions answered. I've tried calling post-travels to discuss some of our experiences & they've not answered once. -we stayed in a "city view" king room- our view was nothing to look at what so ever-mainly a parking garage / back side of some old buildings / HVAC units. VERY, VERY loud from early evening through 3-4am with street noise, cars, restaurant / bars right outside. Noise was back to an intolerable level before 6am. -we requested a white noise machine so many times- they specifically advertise that they're available before booking & on customized business cards left bedside. (Called a week before arriving x3- leaving aunanswered voicemail, upon arrival, and by calling the front desk an additional 2x while trying to fall asleep & feeling super frustrated by the street noise) No white noise machine was ever delivered. -the walls between rooms are uninsulated & thin. Our neighbors woke early and were extremely loud, we could hear them walking the floors, dropping luggage / items on floors & every time the doors slammed close -beds are okay, pillows are terrible & go completely flat nearly immediately- bring your own if you want any sort of cervical support. Bed linens are a bit scratchy, but upper duvet was cozy. read more

The Ivey's Hotel - Hotels Near Me - Charlotte, North Carolina

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Pure opulence. Five stars for decor and overall decorative features. However, the continental breakfast was just okay, in-room snacks and water came with a hefty price tag, and the Library Lounge was not maintained and refreshed regularly. A nice hotel for a weekend getaway though. read more

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Another great find in Charlotte. Good location. Valet parking. Nicely furnished rooms and halls. We had a great stay. read more

The Ivey's Hotel - Staircase to hotel rooms. - Hotels Near Me - Charlotte, North Carolina

Stayed here for only one night for a concert at The Spectrum Center. The location is very convenient and we were able to easily walk to the event. The staff is very friendly! They even escorted us to our room to give us a little tour. The decor was stunning and the view of the city streets was amazing! Only down side is that I wish the bedding was much softer :( But I still would recommend this place! read more

The Ivey's Hotel - Bathroom - Hotels Near Me - Charlotte, North Carolina

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CUSTOMER SERVICE SUCKS! My partner and I stayed there about a month ago to celebrate her birthday. The hotel itself is nice - save for the fact that they obviously spent way more on decorations than they did their beds. Terribly hard and not a good sleep. The main issue we encountered was upon checking out, the valet returned the key fob to our vehicle but it was missing the actual key that lives inside the fob. We contacted the hotel by phone that day to let them know and make arrangements to have it returned. We then emailed their customer service line a video showing where the key would be inside the fob, etc. the very next day. These replacements are not cheap. At no point have we received a response from anyone affiliated with the hotel. I called multiple times and have been told that the valet service is third party and that they would have to speak with that manager for them to contact us. We have not received any communication - by phone or email from anyone affiliated with the valet service or the hotel to follow up and ensure that our issue had been resolved. Every time I have called the front desk employees have attempted to shift blame to the valet service and essentially tell me that it's not their problem but the valet service. I would think that they would want to ensure that issues with their patrons were resolved. No follow up. Essentially being told it's not their problem. I would not recommend staying here. read more

We stayed here last November. There is so much within walking distance from this hotel. It's very pretty and each room is different. We stayed in 222 which was wonderful. Friendly staff and very clean. We enjoyed the restaurant/bar in the hotel too! We'll be staying here when we come back to Charlotte! read more

My wife and I booked a staycation here for our anniversary and brought our five month old boy with us. The amenities and the aesthetics were nice, however we have several complaints about the overall service we received. Before arriving, I called twice and left a message in order to confirm check-in time. No one ever called us back. Upon arrival, the valet was MIA for a solid 20-30 minutes. Not to mention when we tried to call the car around using the posted mobile number to go to dinner, the feature was defective because the attendant never registered our car in the system. When we got to the front desk to check in, we were greeted kindly by a young lady and when I asked for a late checkout, she assured me it would be no problem and told me we were good to check out at 1pm the next day. However, the next morning after a slow breakfast, right after we put our son down for a nap, we received a phone call from the front desk at 10am (the standard checkout time) as a "courtesy call" to bring my car around for our departure. I told the man that we were fine and had a late check out for 1pm. He then told me that it was $100 per hour charge for a late checkout. This detail was never told to me at check in, and when I insisted that we never agreed to being charged for a late check out and we were never told that there was a fee, the man insisted that we must leave and we only had 30 minutes to do so in order to avoid getting charged. When I went to the front desk to complain about the incident as we left (which it takes a lot to get me to that point) we were assured that management would be notified and we would receive a cal from them Monday the following week in order to rectify the incident. Management never called. I tried to call the hotel again to deal with our complaints, still no answer and no call back. If every customer shared the experience we had with this hotel, they would no doubt go out of business. I hope for others' sake that they had better service than we did. Consider booking a different hotel. And if management gets around to reading this, I would appreciate being contacted. read more