The owners of this Best Western should be ASHAMED OF THEMSELVES!…read more We booked the room for Thurs. night. Graduations were going on so getting a room anywhere was difficult. The reviews and rating didn't seem too bad so we weren't expecting this many issues. As soon as we opened the door the smell hit us. Cigarettes, body odor, a dank moldy smell, and food. The carpet was filthy. The bathroom was filthy with urine and pubic hairs all over the floor. MY SHOES STUCK TO THE BATHROOM FLOOR. THE BED WAS MADE DIRTY. There were disgusting stains on the bedskirt and hairs on the pillows. Broken furniture, dusty lamps with wiring and cords poorly stretched and exposed. Filthy fridge and microwave. A sticky film on the television. Did not even touch the remote. Went downstairs to see if there was a different room available and had to wait while two separate guests chewed out the poor front desk guy for the same reasons we were needing a different room! I've worked in hotels for years. I know that you have to keep up with housekeeping hiring and FIRINGS! Hotels are not "at the mercy of their housekeeping staff" if they pay fair wages and hire good people. This room and the overall condition of the hotel is a direct result of HORRIBLE MANAGEMENT. Message to management: Get out of the hotel business because this is BEYOND FAILURE. When your front desk agent gives you a nearly empty can of room deodorizer there is a MAJOR PROBLEM. We took our chances and resigned to sleeping in our vehicle and informed the agent we could not stay in that room. Fortunately he helped us with a refund (which has yet to show up). If we do not see the refund in our account soon we will be pursuing further action because this room was hazardous to health and safety. We couldn't even stay five mins in that room and were lucky to get one elsewhere. The front desk agent was embarrassed and really maintained a professional demeanor while dealing with multiple complaints. This hotel would be lucky to keep him but something tells me he will find a better employer and better working conditions. Additional information: No elevator (not handicap friendly). New pool, old everything else. Parking lot damage (potholes). Key fobs on exterior entrances don't always work.

Supposedly this BW is getting a major renovation. Personally, it desperately needs it! We stayed…read morehere a few days several weeks ago and the general consensus of all the guests that were there when we were.... Agree! Total disappointment! From no eggs, bagels or yoghurt on two of the mornings, to hotel key cards not working, to unclean areas throughout....stay away until the staff gets their act together and reno completed! We've stayed at other BW hotels/motels and we were so satisfied. Very disappointing to say the least for this location!

We loved our stay this time. We've been at this spot before, but this time was extra nice. We had a…read moregreat room, which was ready when we arrived at 3pm and the staff tidied it up for us the next day while we were out. Breakfast was great and we sat out on the sunny veranda on a beautiful warm morning. On the downside the microwave was difficult to operate as was the TV user interface- a little confusing. Otherwise-top shelf.

I was in Clifton Park for a business trip, there were so many options for food around the area…read more Parking next to the hotel might be an issue if you return later in the evening, however there is a parking area near by. The room was spacious with a kitchen, the bed was too hard for my liking which caused discomfort.

1 star is generous…read more After a long day of traveling, I reached for a towel after my shower (which did not include soap as the body gel was completely out) to reach for a towel -- imagine my shock when it was ALREADY USED. Visibly dirty and with hair on it! Went down to the front desk to ask for new towels -- no apology; and then I had to wait for staff to get new ones and take them up myself. There is an incessant clicking in the wall that comes and goes apparently without reason or cause. The bathroom vent did not work but did manage to have what appeared to be a decades' worth of lint in it. The pullout sofa bed could double as a torture device. Housekeeping did not clean our room but did take the fresh towels I had procured for my family -- and did not replace them with new ones. Breakfast was a joke. Coffee was out both mornings, they couldn't even keep the water stocked (...it's water!! How hard could it be?!), food regularly running out. Whenever we sought out staff to ask for something, nobody was to be found. And forget about calling the front desk -- the phone was out. Never again, La Quinta. Never.

Great location. Amazing and friendly staff! Very clean inside and outside. Large parking area…read more Covered entry car port and luggage carts available. Rooms are large. Refrigerator and microwave . Breakfast is available, lots of choices.

Staff is friendly. Front desk staff are always friendly and helpful. They have a Large parking lot…read more Bright clean lobby and cozy seating area with fireplace and business center. Coffee bar is great, teas, hot chocolate also. Hallways and rooms need facelift. Bathroom needed to be painted, shower curtain was ripped (housekeeping should have changed it out)Beds are comfortable, rooms are good sized, microwave refrigerator coffee maker. I would Scored 4 but housekeeping is lackluster, they didn't clean our room, only left clean towels, didn't make beds , took trash out. Housekeeping needs to be supervised and trained better. Blankets are thin, bring your own if you like extra blankets. Breakfast is really good; pancake machine, good bread choices, muffins, pastries, warm cinnamon rolls , boiled eggs, Greek yogurt, variety of milk, juice machine, fresh banana, apples oranges , hot oatmeal with toppings, hot items eggs, egg white omelettes, two meat choices and home fries. Hours 6-930 week days 7-10 weekends. Pool nice

Solid choice for a short stay. The nearly 6 year old renovations are managed very well…read more I am a 26 year hospitality industry veteran, so I approach each hotel stay through experience. THE GOOD: Overall, Housekeeping does an excellent job- bathroom was spotless and the public spaces are clean and well maintained. WHY DID THEY LOSE A STAR? Linens. My personal pet peeve. Even clean linens will appear "slept-in" if they are wrinkled. And they were very wrinkled. Pillowcases barely covered the pillows and the comforter was unceremoniously pushed under. From my experience, wrinkled linens m at be a reflection of laundry room staffing or equipment challenges. THE UGLY: I can dismiss an odd fit-bunny, but the utmost care and attention MUST be made to the bed. Crisp corners and pristine pillowcases make the difference between 4 stars and five. BREAKFAST: Clean space, adequate choice, but this morning my craving for bacon was dashed- TWO sausage products, Pattie's sad, gray spheres, and links swimming in their own grease, and NO bacon as advertised on the website. Lost half of a star, but quickly gained it back for cleanliness. Overall this IHG hotel is a solid choice.

The maintenance level are good which is the hard part and the service levels are all also very good…read morewith everything you want to a Residence Inn! Special perks to the breakfast, which is at the best of the brand service levels. Special recognition to the staff who work very hard. The only downside is that the rooms facing I-87 are perceptibly noisy.

This place is awesome .I had a fire at my condo and stayed here for 3 months. This place is…read morespotless customer service a 10 plus. Full breakfast every morning. I actually was sad to leave. Best place to stay in Clifton Park.I'll miss the staff, I Highly recommend this Residence inn.

The hotel lobby and restaurant appears to have been renovated so it was very nice. Customer room at…read morethe front desk (at checkin) and the breakfast attendants was excellent. I purchased the breakfast buffet with my room but not sure if it was worth $16.99. You can have eggs cooked but I was never asked about this. What I did eat was tasty. Where stars are deducted is my room. When I entered the room, it was freezing so I changed the wall thermostat. It did not work so i had it all the way up to 80 and still was cold. It wasn't until the next day did I realize that the antique wall thermostat did not control the AC unit but the controls on the unit itself. While the room appears to have been partially renovated, the bathtub had a carved out piece in it and it dripped constantly. The worst part, however, was the sheets. The first night I barely slept as the sheets (including pillowcases) were only one step up from burlap. I felt like I was being exfoliated all night long. They need to throw away these 25 count sheets. The only other negative comment is that the parking is horrible. There aren't enough spaces for the number of guests in the hotel IMO. And when the restaurant attached to the hotel opens it is even worse. And then when I checked out, the front desk attendant was more interested in her phone that saying anything to me. I walked up to the counter and since she was engulfed in her phone, i said, "I'm checking out of room...". All she said was, "You're good to go then." I then asked if she would email my receipt and she said yes. She didn't ask how my stay was or anything which is what you should receive when you check out. Apparently her phone was more important. Sorry I interrupted your Tik Tok or Facebook videos. Would I stay here again...probably, but I'll bring my own sheets.

Our room was old and tired as well as most of the hotel. It's maintained for the most part it just…read morelooks like it needs a good cleaning. Breakfast was good but we found a gross dirty area under the sink in bathroom see pic. Get a professional cleaning of the entire hotel and things would be much better

I spent six nights there and am a Mariott gold member. I had to constantly beg the to perform…read morehousekeeping services, which they claim are every other day. While the desk manager always responded politely, housekeeping happened a total of ONE TIME in six days. I said something to the front desk every single day, and they failed five out of six. If they can't handle something that simple, I don't trust them.

Clean rooms and quiet atmosphere. The staff is super friendly and helpful. Thank you for the…read morewonderful stay.

The hotel has the bones of a once beautiful facility. When you walk into the lobby if appears that…read morethe one time gorgeous marble floors haven't been washed for decades. The high ceilings in the lobby are missing several ceiling tiles. The elevator had filth on the button panel and up the walls. The hallways hadn't been vacuumed or swept. The room itself had the illusion of clean but when the drapes were pulled back there were cobwebs with insects caught in them. The bathroom has absolutely nothing to assist the handicapped or elderly and dangerous. The IPhone docking station didn't work on one side of the bed and only half of the charging station on the other side of the bed worked. The outlet's were overloaded and some had no outlet covers on them at all. The sink and the shower had hot water but the jet tub; which I paid a higher rate for; didn't have hot water. With all that being said the bed was clean; I inspected it for bed bugs and thankfully there were none; the mattress was comfortable and the hotel was quiet at night.

We arrived at the Park Manor Hotel in Clifton Park, NY, after nearly four hours of travel,…read moreexpecting a safe, clean, and functional environment. Instead, we encountered a series of unacceptable conditions and deeply troubling staff behavior that no guest should ever have to endure. Upon entering our room, we immediately discovered: No running water in the sink, shower, or toilet. No hot water available at all. A single bed, despite our reservation and written confirmation guaranteeing two beds. Two large holes in the wall behind the entrance door. At 4:30 a.m., a mouse crawled through one of the holes, forcing me to stuff the opening with our socks to prevent further intrusion. With only one bed provided, our daughter had to sleep on a chaise. These conditions alone warrant a full refund, compensation, and a formal apology. Yet the hotel's initial response was to offer only a 50% refund, which is both unreasonable and dismissive of the severity of the situation. We were unable to use the toilet, shower, or sink--necessities that any hotel must provide without exception. Unfortunately, the room's physical conditions were only part of the problem. The conduct of the General Manager, Angie Meyer, escalated this experience from disappointing to distressing. When I approached the front desk to ask necessary questions, Angie responded with hostility, raising her hand toward me and stating: "I feel uncomfortable speaking with you." "I'll put everything in writing." "Go back to your room." "I don't have to speak with you." Her demeanor was emotionally volatile, unprofessional, and discriminatory. She continued assisting other guests without issue, yet singled me out with dismissive and aggressive behavior. Her conduct became so alarming that I had no choice but to call 911 for assistance. At no point did I use vulgar language, raise my voice, or behave inappropriately. I sought answers and support during a vulnerable moment while traveling with my nine‑year‑old child. This experience reflects a profound failure in customer care, leadership accountability, and basic hospitality standards. Angie Meyer's behavior does not align with the values any reputable hotel should uphold. She demonstrated neither emotional intelligence nor the temperament required for a public‑facing role. In stark contrast, I want to acknowledge and thank Rowena from HotelTonight, whose professionalism, empathy, and commitment to the customer experience helped us navigate an otherwise horrifying situation. Her advocacy and clarity were the only sources of relief during this ordeal. She exemplifies what true customer care looks like and deserves recognition for her integrity and support. As a long‑time traveler and loyal client, I have never encountered such disregard for guest safety, dignity, and well‑being. This experience will be shared with colleagues, family, friends, and professional networks as I continue to seek a meaningful resolution. We request: A full refund Additional compensation A formal apology Immediate corrective action regarding staff conduct Provisions for basic hygiene needs An extended checkout time was given, as we were unable to bathe or use the facilities This situation is disgraceful, disappointing, and far outside the bounds of acceptable hospitality. We look forward to a prompt and appropriate resolution. Warmly, The DeLaRosa Family

Where's the zero star option?…read more I had a one-night stay at the Red Roof in Clifton Park. The location was ideal so I was actually really excited. But as soon as I pulled up to the Red Roof, I got major red flags. The property is undoubtedly old. That's not a crime. In fact, the price is probably so low because the property is so old. An elderly, toothless man was assisting with check-in. 4 construction crew members were trying to check in when I arrived. I looked around while they finished and noticed no elevators and that the whole lobby decor looked... sad. When the construction crew guys were done, it was my turn. The check-in guy thanked me for my patience. There's an assumed rule that when a solo female traveler is checking in, you don't say her hotel room out loud. They never got the memo here because I was loudly directed to room 129. On my way there, the carpet started squelching. In hindsight, I hope it was water. My keycard opened room 129 on the first try and I saw... the bed was unmade, the room smelled like urine, and there was a condom on the floor. (Just the condom, no wrapper) I went back to the front and explained the issue. I didn't even get to the urine and condom combo before I was offered a new room. I said no thank you and asked for a refund and to cancel my room. I was given a full refund and will be watching the news for updates on when it either turns into a Clifton Park crack den or inevitably catches fire.

I always love my room the peace and quiet is soo awesome I love it. I enjoy watching my tv and my…read morebed is soo comfortable. I can do whatever I want and relax. And do my own thing and no one can criticize me for anything I do right or wrong. I don't have to listen to anyone's negativity either. I enjoy my own time doing what I wanna do.

Lovely bed and breakfast in a wonderful and quiet neighborhood! They are right next to the water…read morethat we could enjoy the view and the squirrels everyday. I really like that we could choose our breakfast the night before. They offer many options for breakfast. The food is tasty and the table/silverware are nicely curated. There are many beautiful art pieces around the house. I love that the Saratoga room that we stayed is decorated with horses in paintings and sculptures. They also have pictures of the family who used to live here.

We were looking at staying over north of Albany and came…read moreacross Oakcliff in Waterford, NY. It's just lovely, filled with beautiful antiques and very tastefully restored. It has an amazing view too, right on a bend of the Mohawk River. The location is close to Saratoga and Schenectady too. The Hosts were easy to talk to and interesting and the breakfast was delicious! Couldn't recommend more highly.