Just unspeakably bad.
I got to the hotel late for some people (not for me) -- about 11:30 p.m., and the front doors were locked. I smiled and waved at the front desk woman as she came to unlock them, and she responded by hostile-ly asking me if I needed a room. First, I do something because I want to, not because I need to -- but second, what else would I be doing at a hotel if not finding out about getting a room? It's pretty out of the way so I sure wasn't going there just for fun. The drive there was weird, along a road all lined with trucks and I really couldn't figure that out, but when I saw the hotel I thought it looked good and I could stay there. The woman told me it would be $200 a night before taxes -- but she didn't say this in an informative way. It was more like she wanted to scare me from coming in -- and of course she did not let me come in at all. This entire nonversation took place with me still outside the hotel with the door barely open and her blocking the tiny slit of an opening with her body hardened against me in a very aggressive manner, like a shield. She asked again if I needed a room and this time I told her of course, what else would I be doing here? I also told her that the way she was talking to me was offputting. I felt she was definitely doing this on purpose. (I did not tell her this; I'm telling you.) I told her I have asthma and I need to see a room before I pay for it, and asked if they allow that. She 'said' (more like barked): 'No. We do not allow that.' I asked her if I could use the bathroom and she started to close the doors in my face, and ordered me: 'You go to Wal-mart.' She told me it was right next door. I said 'Oh, you mean the one that just closed?' She argued and argued with me that it's always open 24 hours, but obviously it wasn't that time and I knew because I'd just been there and it had just closed. I just can't comprehend who she thinks she is to me that she can order me around about anything.
Since this experience was so confounding -- and I've been travelling for more than two solid months now and always checked every place I stayed to make sure I could breathe in it in hotels across California, Oregon, Idaho, Utah, and Colorado -- the only conclusion to which I can come is that she judged me right off the bat as someone who could not pay and maybe she thought it was all a scam I'd come up with just to use the bathroom, or ... she is not responding to the situation but to other situations in her life either past or present. In other words, maybe this area of Denver really is dangerous or maybe she's lived or lives somewhere dangerous. Maybe this hotel should charge and cost more, so she can not be the only person working at night and can feel more safe. Whatever the situation, the way I was treated was abhorrent and disgusting and if you check my profile you can see this is the first and only (so far! no promises to keep it that way in the future!) such review I've ever left of any hotel anywhere. There just was no reason for her nastiness towards me, pure and simple.
Obviously, as far as the hotel goes, I have no idea. I didn't get to see the building -- only the face of the person keeping me out of it. It's possible this really is hotel policy but it's also entirely possible it's not and she just wanted to get me away as quick as she could which is sure what it felt like. It's amazing to me that someone can do this and apparently have no inkling that this kind of behaviour reflects not only on that location but the entire brand.
This happened on May 3rd, 2019. read more