We were here for my birthday weekend, and it was amazing. The service was great, and they even gave us free candy. This was a great way to start off my 13th year, and I'm so grateful for the environment I got to spend it in. We had delicious free breakfast, and complementary drinks. The pool is amazing and perfect temperature for any time of year. We saw so many kind faces and new people. This is definitely the best place to stay for birthday, vacation, or anything. Thank you so much to everyone who works here you made our experience even better. Definitely will come back. ​ read more

My husband and I stayed at this hotel in August of 2026. We chose this location for it's proximity to a venue where we were seeing a concert. The room (229) smelled of sulfur when we entered and the first night, we could heard gurgling from the sink and realized the smell was sewer coming from the sink drain! We reported it to the hotel and were told they could not give us another room because they were booked but would have maintenance take a look. The second night the smell was so unbearable we put wet washcloths over the drain and by the morning, we were sick to out stomach. We informed the front desk again, and again were told they "would look into it". I emailed management and never got a reply until I sent an second email and was again told they "would let maintenance know'. We will not stay at this location again. Also, despite the DND sign on the door, staff entered my room when I was in the shower.... read more

I have 2 complaints: the AC is only marginally effective. I've stayed here several times in 2026 on multiple different floors hoping 1 is better than another. the front desk said the AC was undersized for the 500 sq ft rooms. it's cooler outside the room than inside! The gym is locked until 6am! Why, why, why?? If you go to work at 7, 6am start in the gym is too late!!! staff is pleasant. Mattresses are comfortable. read more

Here's a condensed and impactful Yelp review version based on everything you've shared: 1 Star Absolutely Disgusting - Never Staying Here Again I stayed at Embassy Suites Denver Tech Center for 11 nights, and it was by far the dirtiest hotel experience I've ever had. The room was filthy from the start--stains on the furniture, grime in the bathroom, what looked like black mold in the shower, and thick dust on every surface. The pullout couch was broken and slanted at about a 45° angle, and we found chip wrappers behind the headboard. The bathroom sink was clogged and filled up when used. Even worse, we requested new sheets due to what looked like a bloodstain on the comforter--and housekeeping just reused the same dirty bedding. Despite a Do Not Disturb sign, hotel staff entered our room FOUR times without giving us a chance to respond--just a light knock and they'd walk right in. My wife and daughter were walked in on multiple times. On checkout day, my wife returned to the room at 8:30 AM (checkout is noon) and found housekeeping already stripping the bed and folding up the couch like we were gone. She felt so uncomfortable that she left early. The cleaner didn't speak English and couldn't understand her asking them to stop. The front desk was unhelpful, and overall, the stay felt careless and unsanitary. I've been loyal to Hilton for years, but this stay was absolutely unacceptable. Do not stay here. There are way better hotels nearby. read more

See all

Very lovely staff. 2 free drinks every night. My room air was musty and stale. Pool needed cleaning and the water needed chemicals. Beautiful breakfast with eggs made to order. But most likely will not book again. read more

We loved this place! They were super nice and accommodating! We ended up extending our stay by one night and then made it so easy so we did not have to change rooms. They give 2 free drink tickets for one night from 5:30 PM to 7:00 PM. We had some wine, vodka cran and margaritas. The hotel rooms and amenities seem like they could use an upgrade. The rooms were just outdated so they seemed slightly dirty. The cable machine in the gym seems very old and like it has not been maintained properly. I tried using it and gave up after 1 minute because it was not working right. read more

Embassy Suites by Hilton Denver Tech Center - Hotels Near Me - Centennial, Colorado

Staying at the Embassy Suites Denver Tech Center transports you back to the 1990s. While the room was spacious and comfortable, it was sorely in need of renovation. While some things have been upgraded over the years (flooring, mattresses, fresh paint), the furnishings were very worn. The bathroom wood cabinet was shockingly worn and water damaged, but it had a beautiful marble-like counter that looked relatively new. Despite being dated, it is clean, comfortable, and they were replacing pillows on my floor. They are currently working on renovations, including a crane updating the AC units on the roof and delivery trucks of fixtures and such, but it's been very quiet and discrete. The sound-proofing in the bedroom is great, though there's some noise from the atrium in the living area (as expected with the design and common at every Embassy I've stayed at). The staff have been top notch, friendly and accommodating. The breakfast was alright (not quite as good as other Embassy locations, but adequate), but the evening snacks were pathetic. There was just one tray of cheese and veggies, a bowl of nut mix, and a bowl of chips. By 6 pm, all that was left was a few pieces of cheese, the celery, and some of the nut mix. You also only get 1 drink ticket per person, and the line is very long. The Drury down the road has a full meal and 3 drinks per person. For the East West Grill, you have to order through the bartender, who has to go back to the kitchen to place your order, return to bartend, and the go back to the kitchen to get the food. Last night, there was only one bartender when I ordered, and the line was long. The bartender stayed positive through it all, handling a rowdy drunk group with humor and grace. The pool looked alright, and there's a nice fitness center. The TV is just 50 channels of DirectTV. There's also a scent pumped into the atrium reminiscent of copper tone. Thankfully, the scent is only in the atrium/common area and does not infiltrate the rooms. Overall, I would stay here again and recommend it to others with the understanding it's a blast to the past. read more

I'm falling out of love with Hilton and their properties/ brands. What was once an enjoyable experience to "get away" for work or leisure has become a roulette wheel of things that will work and things that won't. What worked here: - Great location about 15 minutes south of downtown. Lots of restaurants and shopping options in the immediate area and close to I-25 to get anywhere. - Free, plentiful parking. The lot felt secure and I didn't see any evidence of break ins. - The indoor pool was nice for the kids. Clean and well maintained. - The included breakfast was nice. The folks running it were friendly and the buffet kept full and fresh. - I like that we're leaving "single serving" shampoos and items behind in favor of bulk, mounted products. Less waste. (Weird that there wasn't body wash, though.) What didn't work: - About 1/2 the outlets in the room (329) were dead and didn't work. Makes it hard to plug things in. - Fixtures / outlets are outdated. There isn't a USB charging port in the entire place. You. Red a power block for one of those broken outlets. The fridge sounded like a freight train so we unplugged it. - WEED. Our room reeked of if. Someone in an adjoining room was smoking constantly and reports to the front desk over the 4 days went unheeded. Hilton needs to figure out how to enforce "no smoking" in their hotels. - Semi-flushing toilets. Like the rest of the room, they are dated and don't flush well. 3-4 flushes to get waste and TP down. Beds / mattresses need replaced. My spine could tell you just how many springs are in that double bed. - The AC / heat is controlled by a thermostat designed around the same time as the first Nokia cell phone. It works about the same, too. All in all, a decent visit. With other brands upgrading and building new properties, it's time for Hilton to force some upgrades and refreshes. read more

Embassy Suites by Hilton Denver Tech Center - Love that they're done with "single serving" items. - Hotels Near Me - Centennial, Colorado

See all

Cannot recommend at all. The room was 80 degrees and 20 minutes after turning on the AC it was 83. After trying 2 rooms, I booked another hotel. This was early spring, there's no way a room should be that hot unless HVAC is broken. Location is decent but hotel is outdated and maintenance was not offered. I booked another tried and true hotel. I booked this because it was walking distance to Arapahoe bus station with direct service to the airport. read more

Embassy Suites by Hilton Denver Tech Center - Hotels Near Me - Centennial, Colorado

See all

This was a horrible experience for me and my family! My in laws were staying here for my husband's birthday and had to pay an outrageous fee for parking in their hotel parking lot! The restaurant is a joke! We ordered food from a local restaurant since others in the lobby were doing the same thing and the "manager of the lobby" Pablo who didn't have a name tag on or anything came over to me and my family enjoying our own meal (while others were able to order their food from other establishments) and we were told to pack up and that it was not allowed! Terrible customer service and he was very adamant that we needed to pack up our food while we were already eating and move! Very disappointed in this establishment! My spouse's father is in the military service and has travelled many times to various hotels and has never been treated so terrible! Their kitchen messed up my mother in laws CHICKEN quesadilla- there was NO CHICKEN my father in laws burger was not good either when they ordered from the hotel restaurant!! read more

Where to begin...bed bug bites are active here and was bitten multiple times (six bites and counting) swapped rooms hoping for relief and TBD. I'm a female and was in need of feminine products. Uh, they don't sell any but you can probs get a hot pocket and toss in the micro. Know your audience Embassy Suites. WOMEN. Had to go to the gas station to get pads. It's 2023 peeps!! Get with the times ES. This hotel is outdated. No USB ports... My hairdryer hurt my feelings. Didn't work, tried three different outlets and felt defeated to even ask for another one. ES, get your shit together and get with the times. And women get periods so deal with it and give us ladies access to what we need!! Thanks mucho, a human read more

Embassy Suites by Hilton Denver Tech Center - Hotels Near Me - Centennial, Colorado

The front desk staff was so kind when we get there REALLY early for our reservation. They put us in the first room they had. It was clean and spacious. It was a suite with a king bed and pull out sofa. The Sofa bed was not comfy. But hey. It's a sofa bed. The breakfast included with the room was delicious with made to order omelets, cereal bar, fresh cut fruit and more! I would definitely recommend this hotel. It was a lot of bang for your buck. read more

I was pretty busy during my stay so didn't have the opportunity to visit the pool, gym, or evening reception. I did have breakfast and enjoyed my custom omelette! We had a large group and the front desk team was very helpful and friendly! read more

We used to stay at the Embassy Suites on Hampden but since they are no longer running it as a hotel we chose this one for our week long stay. Pros: 1. Close to everything. 2. Exceptional breakfast. 3. Great customer service. 4. Nice gesture of supplying the larger bottles of shampoo, conditioner and lotion. Cons: 1. Rooms need updated. 2. Small beds ( most hotels have Queen beds) this hotel had full beds. 3. No USB outlets. 4. No hot tub. 5. Mattresses need replaced, getting out of bed you could feel springs. 6. The hotel bar does not have a good selection of wine. 7. We were there for a graduation and were not able to use our happy hour tickets for a different night which makes no sense. It's not like there were losing money. It would have been the same as if we used them every night. 8. Bar and food rules change depending on who is behind the bar. Our daughter now lives in Denver so we will stay here in the future. read more

Note sent to manager I checked in to your hotel tonight, 11/11/22 at 7:40pm. There was no one at the front desk. I called out, I waited, I tried the house phone next to the front desk. Another guest came in, we waited. He went and found the bartender who said he had no idea where the front desk person was. He suggested they may have run towels to a guest. I waited at least ten minutes and then TWO front desk people showed up. How can you have two front desk attendants and no one covering the desk? How about at least a sign stating, Welcome, we will be right back? Stressful check-in was not cool. Hilton Diamond Member read more

Horrible stay. 2 of 3 elevators were out of order for an entire week. Average wait time of 10-15 minutes to get from one floor to the lobby. Maids were lazy and barely cleaned unless you called them out on it. Unresponsive staff. You can find much better in the area. Too many hotels around. read more

I couldn't believe how much room I got for such a reasonable rate. The suites were well set up for small meetings with a locking door between the parlor and the bed/bath area. Sofas, tables and desk-type chairs were in the parlor. When we checked in, each adult was given three drink coupons to be used between 5:30 and 7. Light snacks were provided, they were not much, but the price was right. I have a service dog and there was a wonderful green-space/trail behind the hotel with a small stream. Puzzling was the sign that said the space was not maintained for "pubic or private use," an attempt to avoid liability I surmise. The grass was impeccably maintained as were the multiple bridges. I highly recommend this property, don't figure I will have much need of a Denver hotel again with living in Colorado Springs, but should I need a place to lay my head, I will put this at top of list. read more

this is where i stay whenever i am in Denver for work. I love that the hotel has breakfast included. made to order eggs! fruit, yogurt, breads, all the yummies to get one going on a hard days work. the rooms are very spacious with a minifridge, sink, safe. "living area" separate from the bedroom area. bathroom amenities include shampoo, conditioner, face soap, bath soap, hair dryer. there is a bar downstairs that does a hosted happy hour for those staying there. :) within walking distance is an outback steakhouse. read more

This hotel is awesome! We arrived early, before check-in, but our front desk person Rosanna was so nice! She got us in as soon as a room was available. The rooms are spacious and quiet, and beautifully furnished. Rooms are thoroughly clean!!!!! The pool is immaculate with lots of towels available. The free breakfast, served 6 to 9 Monday through Friday and 7 to 10 on weekends, is one of the best ever. They have an omelette station, they will make your waffles for you, they offer bacon, eggs, etc. After too many stays with make-it-yourself waffle irons and cold hard boiled eggs, this is such a treat!!! Prices are reasonable, too!!! read more

I understand Covid - I'm a paralegal and I seen as advertised a pool and hot tub available at a three star hotel. My wife is a CNA, and took complete safty and caution. As did I trying our best to enjoy the situation. Trying our best to have respit and be safe. My wife and I wanted a swim. There are few pools open. It was my wife's birthday - and we booked two nights. Night one was a wreck, management yelling at staff, kids under 10 running all throughout the hotel with no masks. My complaint is am upset. And scared, I will visit my Doctor ASAP! 1: Chaos, tons of kids, spitting coughing everywhere. 2: Kind staff working their best! 3: Adult fluids in the pool! (Gross!) No joke look at my reviews, I had to reload this app! Night audit girl would not let us have a late check out during snow storm - but Mngnt? C'mon!!! read more

Embassy Suites by Hilton Denver Tech Center - Gross, health hazard (fluids in pool, kids not wearing masks) - Hotels Near Me - Centennial, Colorado

We usually love Embassy Suites but this property was horrible. Only one of the three elevators were working, our room was filthy, there were condoms hanging from the roof of the pool, and the vents were clogged with filth In our room. Would not recommend this property for a while. read more

See all

I typically enjoy Embassy Suites as a long time Honors member and have stayed at this location several times. However I will be looking at other locations in the future as this location seems to miss the mark each visit. Each of my visits never go without some sort of issue...from missing items in premium/normal suites to unclean rooms to lack of responses on their text messaging system. During my last visit, I asked the ladies at the front desk about the message system and I received excuses from one lady. She went on about how she was too busy to look at it, she also seemed to busy to give me any attention while trying to talk to them. Don't provide a service if you can't provide it. I've also never had problems with requesting late check outs at other Hilton hotels except this location. read more

We have stayed at many Embassy Suites. This one is wonderful. The breakfast is nice and hot (not that continental breakfast others call hot). It's beautiful inside. I love that they lock the doors at 11pm and you need your cars to enter the hotel. The rooms are so spacious and inviting. My room actually smelled of fresh laundry! Not that stuffy hotel smell. But my favorite thing, the happy hour! Free drinks and snacks! It's awesome! The only reason why it isn't 5 stars is that the pool is just a little small for my liking. Definitely stay here!!! read more

We had a phenomenal experience here as always! We had a big family gathering in one of the conference rooms the day before Easter. And as a part of it, we all stayed the night, so we didn't have to worry about driving home late. And let me tell you, the day and night hotel desk clerk (aka Auditor) and all the staff were phenomenal! Plus all the wait staff, and caterer were phenomenal as well. As for the rooms, these are probably some of the best rooms in the Denver metro area! They are all huge, and very clean. And don't even get me started on how comfy the beds were. I have back issues from a broken back and other debilitating back issues. And it's ALWAYS nerve racking to stay in a hotel because you never know how supportive the bed will be. Or if it's caved in etc. But these beds were phenomenal for my back. My wife and I slept like a baby in our room. If you need a comfy room to stay in near the DTC, look no further. This is the hotel you will want to stay at! Plus, every room is a suite, so you will never be cramped if you stay here! We will highly recommend Embassy to everyone we know! read more

Excellent stay. Good location. Clean room, well appointed. All amenities & well appointed room. Terrific happy hour offerings, great breakfast buffet. Nice grounds, friendly staff. read more

Very nice business traveler hotel to stay in. The room I stayed in was a 2 room suite with a separate living area with couch, dining table for 4, and desk to set up your work area. I had sooo much space! I had so much space, I was able to do my workout videos in the living area. I just had to move the coffee table to the side. The rooms even have orchids! Although they're fake, they still added a sweet touch which made me feel more at home. I appreciate the little details. I loved the complimentary breakfast which served made to order omelettes. You can even get an all egg white omelette. Just be prepared for a long line in the morning but it moves fairly quickly. If you can't wait, just grab yourself yogurt, fruit, and coffee. Staff was extremely nice. One young gentleman helped me find a table in the morning and helped me carry my luggage. I'm docking this one star because the internet connection was extremely weak in the bedroom so you're not able to work off your laptop in the comfort of the bedroom. It did however, work just fine in the living area. I will definitely stay here again. read more

See all

I'll start with the good. Front desk help was nice . Good price . Two people one room two nights $277. Well, would have been a good price if all the amenities would have been accessible and the room would have been clean . Now for what wasn't good unfortunately. No plow or slush removal outside in parking or entrance. Hot tub out of order. Went to get into pool late night and it was filled with kids past the "no kids" time both nights so we didn't get to utilize hot tub or the pool. Restaurant not open. No hot breakfast buffet . No bagels for the cream cheese . Two of the four cereals were out. Ordered scrambled eggs and got an omelet . Bartender in evening had a bad attitude. Bar open until 9pm but free drink tickets only good until 7pm. Our room... Kitchenette area sink clogged. Coffee maker poured out of both sides even if you set it to one cup. Picture hanging in bathroom by just by one top screw because the bottom one is just dangling on the picture and not attached to the wall. Bathroom vent doesn't work so we had to marinate in our own and in each others junk. Soap holder had old soap scum and hair on it from the previous guest. Caulking in shower is molded. Counter under the bathroom tray on sink was wet and slimy. Blanket was way to heavy. Only other blanket was the small sweaty one in the closet. Bed had a lean to one side so you have to put a pillow to stabilize yourself all night . Trash cans were emptied but not rinsed and had someone's hair shavings stuck to the bottom. The only positive thing was the front desk people were very nice and the breakfast cook was nice . The main lobby lounge areas were nice . Disappointed read more

See all

Nice rooms and friendly staff but like many other Hilton properties it's over priced and stingy at the same time. I prefer Hampton Inn and Garden Inn from Hilton. However, I'm nearly always disappointed with Hilton name plate hotels. You have to pay for Internet or they throttled it down. So they say free for Honors members but it's always terrible. They have resort fees (for what I have no idea) many of the rooms are too hot for my liking and even if they provide controls they too seem throttled or limited in some way. Today I ordered room service because the restaurant was closed at 10PM. There was no sign indicating that so I got in line behind several other couples. At some point a waiter walks by and asks what we are lined up for? My dinner was ok, not great. But they charge $2.50 to deliver it to your room then 19% service fee and your still expected to tip on top of that which I did. The room is large and well appointed and I don't mind paying for that. But the negative of staying here for me is the huge parking lot, the wait at the counter, the long walk to everything. I'd rather stay at a Hampton or Garden Inn and safe the time and steps after a long day on the road or air travel. And the bathroom is closer to the front door too! Breakfast is included snd is here rally better than the down scale properties but again there is usually lines because there are so many people staying here. Often group contracts with sports teams. Tonight it's tough teen aged soccer teams running down the halls, laying in the walk ways spying on teen girls below. read more

Embassy Suites by Hilton Denver Tech Center - Typical Embassy atrium - Hotels Near Me - Centennial, Colorado

See all

Descent enough place. Comfortable suite, nice bed, great pillows. The bathroom leaves a little to be desired though. Walk in shower is cool, but all in all, it is impracticable. There is no counter to use for shaving, brushing teeth, etcetera. There was also a dark stain on both sides of one of the couch cushions, and the picture frame in the bathroom is broken. I had room service at 7 in the evening in my tray was there still in front of my door when I checked out the next day Far too many kids at the pool, and no ice on floor 2. Don't stay on floor 2. Then there was "that guy" with 2 "service dogs" that were obviously not. NO DOGS ALLOWED little things were all over the place. read more

Embassy Suites by Hilton Denver Tech Center - Stain on both sides of cusion - Hotels Near Me - Centennial, Colorado

See all

I spent two days sitting in the lobby / atrium here when I drove my kid to an event in one of the conference rooms. This is the only hotel I've been to where there is no free wifi in the lobby. Apparently if a conference room is booked, there is an extra charge of about $10/day for all attendees to get access to the wifi, and my event organizers did not pay for it. So I offered the unfriendly and unhelpful front desk person to pay for it. She refused. She told me she would send a banquet person to help, but no one ever came. Eventually I found a banquet person myself who told me the password. He also said the front desk person told him some kids wanted to get on the internet so it was not worth helping. I really appreciate his assistance. If there is a stingy policy like not having wifi in the lobby, there should be a way made to enable people to pay for it. If it were not for the helpful banquet person, I would have been stuck with the sour front desk person's refusal to help. There is a place where you can sit and plug computers in, but they move you out of there during lunch time. The place I moved to was another eating area that had a crumbs-covered floor and tables that were not wiped off the entire day. The background music was not particularly good, so on day #2 I brought headphones to block noise and played white noise. read more

Terrible service with either one or zero people at the front desk, long lines for everything including evening reception (where they make you get back in line even though you have a seat at the bar), falsely advertised a two-bedroom presidential suite which was actually just a one- bedroom executive with a random meeting table, maids will just let themselves into the room whenever they please, bathrooms are dirty. Should I keep going? read more

Took the time to book a nice hotel for a weekend getaway. The getaway was nice, however, the hotel, not so much. Now, the initial check-in was great. They accommodated the request to not move us rooms between the two nights we were booked there (I booked one night and then went back in and booked a second when I decided we needed to get away longer), apparently, due to inventory, they move people sometimes. The lady at the desk was nice and took care of us. The environment of the lobby seemed great. There was a reception with munchies and drinks for guests. It is a cool concept however awkward execution-it was oreos, chips, and celery sticks with strawberry cream cheese or ranch. They were out of the ranch. The room itself when we went in was beautiful. It was a premium king suite-complete with snacks and drinks. We had a lot of fun out and about, came back to the room ready for rest, when the bedding decided it didn't want to cooperate. I have no earthly idea what was going on but there was this weird issue with the blanket-seemed like maybe one of the layers which was supposed to be in the duvet cover was out of it and it wouldn't stay on the bed. The next morning, we walked out of the room down the hall to there being a big tray of room service leftovers in the hallway not against the wall, but in the walkway-now why do I note this? Because they stayed there, in that spot for a full 24 hours! We left the hotel that morning for the full day, came back around 3:30, our bed was still a mess, full trash cans. The maids came around 4:15 or so to offer to clean up and we were taking a nap so we declined at that point. We left for the evening and when we came back around 11 that night, our keys were deactivated! So, we went back down six floors to the front desk to see what was going on. We stood there for ten minutes saying "hello" before someone came out. The guy came out, no apology for us waiting when we were exhausted, nothing, fixed the keys. We finally went to bed. The next morning, we walked out to find the same tray of nasty room service sitting in the hall. Someone had added trash to it and there was a small pile. We walked around it. Now, the breakfast here is delicious, it was made to order on the eggs, the staff was very friendly but man-they were struggling to keep up because of the volume. The cooks were engaging and working hard to make everyone as happy as possible. We gathered our bags and as we went down to check out, we noted that the gross plates of food remained out on the floor. We mentioned it to the front desk lady who looked like she had just rolled out of bed, and she basically dismissed us. Truthfully, for the money, I am not sure I would choose this as our go to option for a hotel again. I expected an upscale experience from Hilton and was served up a less than stellar time. read more

Embassy Suites by Hilton Denver Tech Center - And two days later... - Hotels Near Me - Centennial, Colorado

Had a good visit here during the week. Apparently, this place gets much louder on the weekend. Room was fine, a bit too close to the elevator to my liking (constant noise), but was able to drown that out. Front desk check in was flat and impersonal, hence minus one star. I will throw into surly nature of the breakfast chef into that mix as well. Everything else was fine. Food area was very busy at times, so plan on coming early or late to avoid the rush. read more

Nice place, clean rooms. Staff was accommodating and room was spacious with a separate room from bedroom, a sitting room with tv and furniture. I enjoyed my stay. Price was average. read more

This is a beautiful, newly renovated Embassy Suites and it's beautiful! All rooms are suites with separate bed area. Check in was fast and the workers are very friendly. As soon as you walk in the door everyone greets you. Even the housekeepers stopped to to say hello ask how my day was going. They have a fitness center, business center, swimming pool, restaurant with room service, and a track outside to walk or jog on. It was easy to find and close to tons of shopping, other restaurants, and attractions if you want to get out. Also, there's free breakfast and happy hour from 5:30-7:30 everyday. If I could give this place ten stars I absolutely would! read more

See all

I am currently sitting in the lobby of this hotel for my 5th hour waiting for a room that was booked several weeks ago. When I asked why I'm waiting past the posted check in time, I was told that "that's when people can start to check in ...but they may not be able to because I can't make people clean rooms". I don't recommend spending 4-5 hours waiting in the dingy, dusty, lobby of this poorly operating, poor service hotel. read more

Embassy Suites is always great for work trips b/c you have a separate room for working vs. bedroom. The room also comes w/ a fridge and microwave. Flat screen TVs in each room. Very clean. Friendly staff. Also FREE breakfast buffet incl. omelette station and fresh Belgian waffles made-to-order, and FREE reception every evening 5:30-7:30 incl. drinks. They have a small indoor pool and jacuzzi too, and a fitness room. FREE shuttle service if you're going somewhere nearby. No shuttle service to the airport but they can arrange a Lincoln car for $75. We took Uber and it was about $43 (30min drive), and $57 if you take the tollway (also 30min drive and good option during rush hour). Only complaint is the WIFI service - it didn't work for me or any of my co-workers. I called the AT&T folks and they manually walked me through setting up the WIFI on my laptop, and then worked fine. My co-workers went to the Front Desk and got a promo code to get it working. Surprised that with all the complaints all week they still hadn't gotten it fixed. Other than the WIFI problem, everything else was great. I'd definitely stay here again. I'd also request a room on the top floor to get a view of the mountains - I think the west side (maybe south too) will get you a good view. read more

Worst customer service I've experienced at an Embassy Suites in my entire time as an HHonors Diamond member! We arrived in the early evening. Front desk clerk #1 was rude and condescending, holding up our check-in and walking away inexplicably because she claimed it was a security issue that my husband had booked the reservation for my son and me. This has never been an issue at any other Embassy Suites or Hilton property. Ever. When she returned, instead of asking me directly for my ID/proof of membership or calling the HHonors Diamond help desk, she fiddled around on her computer doing I don't know what. I called my husband telling him there was a problem; when I put her on the phone with him, she snottily argued that she wasn't causing me a problem, and then refused to address me. Front desk clerk #2 made tons of excuses for keeping me on hold for 5 minutes before refusing to answer a simple question. In the time he finished unloading on me about how he was working alone, had to check in two guests, oh, did he mention he was working alone again, yep, etc. etc, blahblahblah, he could have just answered instead of hanging up and calling back another 5 minutes later. The simple question was about how late into the night the hotel planned to be doing construction (there are extensive renovations going on, which we didn't know about). The clerk said 8pm. Someone was still banging and clanging away at 9:30pm! Horrible. The one star is for the complimentary breakfast, which was fine and was served in a makeshift dining room in one of the ballrooms, and for the morning greeter in the lobby, who actually did his job and said "good morning" in a sincerely friendly way. Wow! Thankfully, HHonors Diamond help desk is first-rate and knows how to treat long-time customers. We were refunded all the points we used on this crummy reservation. Definitely not coming back. read more

See all

Really nice business hotel but I can see this being great for families as well. I love the two-room suites... it actually feels like an apartment... better than some I've rented in the past! Two televisions, wet bar, complimentary breakfast (legit with bacon, pancakes, omelets, and more... not just the usual continental fare!) It's clean and PET FRIENDLY. Staff is very nice. Close to everything (with a car). Free cocktails and appetizers in the evening as well. The bartenders, Brenda and Helena, are awesome! Small gym, pool/ jacuzzi, free parking. The bed is so comfortable too. I hope to stay at this chain in the future, no doubt. All the comforts with none of the pretense...my kinda place! The breakfast people are super nice and friendly and the house keeping is on point. Weekends: Overrun with kids. I don't know if a group of parents just decided to drop all their children off here to let them run amok while they are off somewhere having cocktails. It returns to Normal on Monday... but just watch out Friday evening through Sunday... you've been warned. read more

See all

I'm glad I've been to other Embassy's because this one wasn't that great. We always stay at a Hilton when possible but we love Embassy because of the option to upgrade your room for unlimited snacks and because of the happy hour each day. This location failed at both of our favorites. Most locations send a text asking about your stay or if you need anything, this location did not. Upon checking in, we greeted by the only nice person on staff. I wish i remember her name, because she was the only nice person the entire trip. I got to my room and noticed the snacks were not to my liking. We had work to do so left thinking we would get a text about our room. We waited all afternoon to get the text to ask about our stay so we could comment about the snacks, but it never came. I placed all the snacks to the side of the snack tray and left a note for our room attendant. We had a ton of packages delivered so while we were waiting for them to be pulled out, we noticed the snack area in the lobby. We asked if these were the snacks that were available for the rooms the lady at the desk stated yes! After a day of work, we returned to the hotel and went to what was left of happy hour and the waitress never even said hi. I will say she was the only one there, but it wasn't THAT busy. We went to the bar to order and the bartender was rude to my coworker. Not only did he ask for a room key, he asked for his Id. There were a ton of people in line and no one else was asked for ID or a room key. He must of noticed my coworker speaking to me, because he didn't ask me for either. But he wasn't nice to me either. We came in when happy hour had approximately 30 minutes left, we ordered two drinks total before heading out to dinner. The snacks or finger foods looked old. The carrots were white and the ranch was almost gone. The trail mix was crumb like. The next day, after we returned to the room after working, i noticed the the room attendant responded to my note. She only addressed half of my list and left the snacks that i stated i didn't want on the tray. We payed for unlimited snacks so what's the point if you don't get the snacks you actually eat. We went down for drinks and my coworker stopped the waitress because we were super tired and just wanted to order food from the hotel instead of leaving. She had walked past a few times without speaking so we knew we had to stop her in order to get service. The food took over and hour to come out. I orders soup and salad, my coworker ordered the flatbread/ pizza. The soup was cold and her pizza resembled school lunch pizza. On our way back to the room, we stopped at the desk and asked about the snacks and floss because someone forget to pack it. The lady seemed really hesitant about the snacks. We told her our room number and that we had snacks in our room but didn't like them. After some thought she seemed ok with us getting two bags of popcorn. Overall the staff just wasn't friendly in my opinion. We travel weekly for work and could choose any hotel. I've never walked past a staff member and them not greet us in some way. "Good Morning", "have a great day", "come back soon"... something. The rooms were clean but just ok. read more