The location is awesome The hotel is ok Rooms are good Hallway to rooms seems like a motel Breakfast is typical continental and so so Customer Service is awesome Overall rooms are ok read more

Horrible experience. Got there after having reservation for weeks. They gave our room to someone else. No notice, just you can't stay here. Sent us down the road. Jessica said they had a room, exactly like we reserved. They did not. The poor lady Jennifer at Home 2 Suites was trying her best. She only had 3 rooms left. We did make do with what she had. In the end, it was ok. Then got a notice from Hampton I had to pay a late cancellation fee on the room they gave away. I'll deal with that when we get home. I'd rate the experience a -1 if I could. I booked it directly through the hotel, not third party. I don't know who decides whom can stay and whom gets the boot. read more

Ants. There were ants all over the window and air conditioning unit. The room and entire hotel was very worn. I asked to move rooms and the hostess informed me that they didn't have anymore rooms so she would provide a refund. However, she said because of the Hilton System, her general manager would need to approve. (hostess was professional and nice) I have tried contacting the general manager by email twice and phone twice and I have never received a response. I would not recommend to stay at this hotel until both the hotel is renovated and service level improves. read more

Room smells so musty it's extremely dated and old for $200 a night in Elizabethtown Kentucky. This was outrageous. The whole place is extremely old and rundown. It's not dirty. It's just scratched doors dirty elevator. It's not good for this price. I'd expect to pay about $99 for this. read more

Checking in was a nightmare. Only one person at the desk, and they did not know what they were doing. Took forever. After a long trip, that's not something a traveler needs. Hotel severely outdated, in dire need of a remodel. Everything is looking super worn. Is Hampton Inn in financial trouble? Had to turn off heat/AC unit and unplug fridge due to the noise - would not have slept otherwise. Tiniest pillows I've ever seen in any hotel bed. I used to think Hampton Inn had certain quality standards, but this one changed my mind forever! Will not return and avoid all Hampton Inns going forward!!! read more

Very comfortable rooms, especially the bed and pillows! Breakfast is included. Can make waffles and they have cheese omelets, potatoes, and bacon as well as cereal and yogurt for you to enjoy in the morning after a good night sleep. Decent amount of parking on site. read more

Hampton Inn Elizabethtown - Hotels Near Me - Elizabethtown, Kentucky

This location still has the great service of Hilton properties pre-Covid. Everything works, even the WiFi & TV.! The front desk & breakfast person are helpful, friendly, really good people! I feel I stepped back in time when Service & Hilton were synonyms. read more

Service was good but the building is obviously past its prime. It hasn't been updated to digital keys, doesn't even use tap cards, needs the magnetic cards which can be erased by the MagSafe on your iPhone. It has a weird cleaning/damp smell throughout, and everything just looks worn. Our shower had obvious repairs to it. Recommend avoiding. read more

We were traveling home and needed a place to sleep for the night. It met that requirement. 1. I felt safe 2. It is very dated, but clean. I was worried bc I saw comments about bugs and roaches from a couple of years ago, AFTER I booked. I saw no bugs, our room was clean. 3. The furniture is chipped, and the bathroom is in poor shape- Not at al "Quality " 4. I like a Hot Shower, and while this was ok, I had the heat allllll the way up, and it was just a tad above warm. 5. The breakfast was standard fare- waffle maker, sausage and gravy, yogurt, fruit, juice,cereal, coffee and tea. It was rated a 6 on trip advisor and I would agree. read more

Friendly staff clean staff talks with us. Not just info. Made feel welcome rooms clean bit chilly as they had big cool down day prior

Dirty shower with black hair, mildew, dirty bathroom floors and toilet. Dirty sink and mirror. The rug in room was stained and the comforters worn. The hotel has a musty, gross smell. The pull out couch bed had two big yellow stains and the mattress tearing apart at the seams. We travel quite a bit (have stayed in 7 hotels in the past two weeks) and I have never seen a hotel this bad. It's needs updated terribly. read more

Hampton Inn Elizabethtown - Bathroom floor - Hotels Near Me - Elizabethtown, Kentucky

If I could have left zero stars, I would have. Employees do nothing to make customers feel welcome and nobody cares to hear you complaining or try in some way to make up for it, even the general manager did nothing to try and make our unpleasant stay more accommodating. They don't even pick up the trash in front of the place all over the property. Garbage bins are overflowing and garbage is on the ground. There's no coffee out front in lobby where it should be or even in your room where it should be. They barely clean your room every 3 days and don't even wipe down the bathroom counter. The gym SMELLS AND IS FILTHY AND THE AREA CALLED A POOL AREA IS DISGUSTING. Carpets are filthy and nobody takes pride in where they work. They just stand outside away from front desk and smoke. Never staying at another Best Western ever again. Shame on this trashy hotel charging over $200,a night. read more

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BEWARE!! ANTS, BUGS & GNATS everywhere! Black ants were in my bed, clothes drawers, the nightstand, the refrigerator, the bathroom and even in the food at breakfast. I came in my room and turned the light on to find over 50 ants scurrying on top of the nightstand and more Inside the nightstand. Horrible. Do not leave food or drink out in your room. It will become infested. As a matter of fact, don't even eat in your room. Ms. Sharon at the front desk did come to room with Ortho Home Defense and sprayed. It helped but did not eliminate them all. I went to Dollar Tree and bought ant and bug spray and that and the Ortho Home Defense did the trick for my five night stay for the ants, bugs and gnats. read more

What can you say - it is a Hampton Inn off of an Interstate. Pedestrian across the board. This location was built pre-Hilton ownership and it shows. Exterior and interior is dated and worn. The lobby has gotten a minor upgrade, but it is still cramped and not at all inviting. The elevator is the size of a small closet - and even though it is 3 stories - you should be taking the stairs. The windows are dirty inside and out and the air conditioner smells moldy. Beds are mid-grade, but the furniture and carpet is straight out of the 90's. Why am I putting so much effort into this review - because these franchises should be better - especially when several new, competitor hotels have opened within a stones throw. I'm a Hilton guy and had to stay here for work - but definitely won't coming back. And, to add in the world of COVID - the front desk staff are not wearing masks - lovely! read more

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This place is kinda dumb. I was here for a soccer tournament and I was just playing with my freind a in the hotel then, a man says no running and some people were storming down the halls. Man the parents got kicked out for being to loud watching a football game they had to go to the holiday inn we're id rather be. We tried to go to the pool IT WAS FREEZING AND IT TOOK 20 MINS FOR ME TO GET WARM. The elevator kinda took 10 years so we had to go up the stairs. Oof I don't like this place. read more

Hampton Inn Elizabethtown - Pizza place - Hotels Near Me - Elizabethtown, Kentucky

Our go to hotels to stay in are Hampton Inns and we were very disappointed in this one. The side doors did not lock so anyone could get into the building, very dirty and outdated. The rooms need updated and cleaned. Very disgusted by the mold growing in the tub. The beds weren't bad to sleep in, but glad I brought my own pillow. read more

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Filthy. Would never stay here again. Carpets are so stained and feel disgusting. Mold in the shower. Shower had no liner so water covers the floor after showering. Definitely stay somewhere else. read more

Like a "Beacon in a Storm"...quite literally...this Hampton Inn hotel truly was. Driving home from Savannah, GA. on the Sunday AFTER Thanksgiving, otherwise known as "Hell" Driving through varying samples of winter weather forces, THREE traffic jams, and sitting in the car for TWELVE hours (when it should have been only seven or eight at that point) We were done. We agreed to start looking for a place to lay our heads for the night. We really needed to stretch our legs, straighten our backs, get a bite to eat and recharge the batteries. This hotel fit the bill The hubby negotiated a very fair price with the welcoming manager, Hollie. The room was extremely clean and spacious. In the morning, there was a very good continental breakfast and it even offered healthy choices. Yogurt, apples, bananas, fruit salad, low-fat cream cheese & oatmeal. Plus the usual carborific choices of bagels, waffles, pancakes, etc. Excellent coffee. We were even sent home with little "On the go" boxes of bottled water, apple, granola-bar and mints. The staff could not have been nicer. This will be our midway rest stop (if needed) from now on when we go visit the daughter & son-in-law. read more

Hampton Inn Elizabethtown - Hotels Near Me - Elizabethtown, Kentucky

Reserved two rooms, forgot to cancel one - when checking in at 10pm I was asked by the extremely pleasant clerk if I was checking in for both rooms, I simply said 'not if I don't have to -- I think we can make do with the one' he said I didn't have to. That's it - no begging, no excuses -- he said he'll be able to sell the room. LOVED. The room itself -- perfectly clean and comfortable. Close to many restaurants. Cold A/C, cozy, fresh linens with plenty of towels, good sz TV. read more

Hampton Inn Elizabethtown - Just what I wanted to see - Hotels Near Me - Elizabethtown, Kentucky

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Love the Diamond designated parking signs at the front of the parking lot near the front entrance. Loved the Diamond welcome we received with extra snacks and drinks for the little people. Room was standard - clean and neat but not special. Breakfast was as you would expect - nothing extra special. Hilton - It would be great if you guys would include bidets in the bathrooms when you remodel/upgrade properties (even if only the handheld feature). Americans need to get on this bandwagon that the rest of the world has been hip to for sometime now. read more

After spending almost a week at another Hampton Inn, we decided to spend the night here. We were highly disappointed, we found a water bug, which we thought was dead on the flood. The carpets were stained badly, the room was a light surface clean and they used used the wrong cleaner on the screen and the front desk wasn't professional. They updated the look without really updating, if you know what I mean..... Now maybe this was because we were on the first floor.. Not sure.. But we're going to pass on this location from now on. ( note: the "front desk did comp us 20 bucks on the room). We found another bug! If it wasn't late, and hope too much stuff to haul, we would have left.... read more

Very nice hotel quietly talked off of exit 94 of I 65. I am a very frequent Hilton honors in Hampton member, I really appreciate the front desk service and the fact that they answer their phone. I'm hoping that somebody from Hilton reads this and stops routing me to India for most of my reservations. No worries, I love the Indian culture and appreciate the people for who they are and the best ability to help a traveler, but they cannot answer any local questions about the local area whatsoever. Please Hilton allow your front desk people to answer the phone and have a quick conversation read more

Stayed here last night. I would rate this hotel 5 stars. The service was impeccable, the hotel was clean and very well decorated. This will be my hotel that I stay at when visiting family. The rooms and bedding was very clean. I felt comfortable walking around bare foot, which says a lot for me!!! The indoor pool was clean and well kept. Hot breakfast was delicious. Thank you we loved our stay!!!! read more

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We are an active duty military family and thus always on the road traveling. This was hands down the CLEANEST hotel we have seen in a long time! Hats off to housekeeping for a job well done! At checkout the next morning, we greatly enjoyed the company and conversation of the front desk clerk who went out of his way to be kind and gregarious. We look forward to staying with this hotel again and will make this a routine stop. read more

Worst experience ever! I had a reservation that, according to my email confirmation, was guaranteed. Apparently it was not because when I got there to check in to the hotel they did not have a reservation for me and they were full so they didn't have a room at all. I was told that a Diamond member might have bumped me, even though my reservation was already paid for. The guy at the desk called his manager and she refused to help in any way, although the guy at the desk said that what they have done before in a situation like this is to do a walk around and help the person find a room at another hotel and they would pay for it. None of that happened and the manager just refused any help whatsoever. I will never stay at a Hampton Inn anywhere. read more

The Hampton e-town is a great hotel. The folks working at the front desk did an awesome job, anticipaating my every need. The beds were so confortable. I loved the duvets and pillows. Great night sleep! The breakfast was excellent....huge variety of fresh foods. Everything i could ask for Can't wait to come back!!! read more

Clerk reserved me a block of 12 rooms and secured them with a credit card. Stated she was having computer problems and was unable to complete my transaction that evening, but would call me back the next day to confirm. As a precaution, I called early the next day to assure my rooms were as promised and was informed that the motel would not honor the arrangements I'd made less than 12 hours earlier, 12 rooms at $145 per night for 2 nights, but I could get them for $189 per night. I called their owners, Mussleman Properties out of Louisville, to follow up on this issue. My name and number were taken by the receptionist and I was promised a call back immediately. The call never came. Done with Hampton Inn & Suites. read more

I like Hilton properties but the more I stay in Hampton Inns, the more I am leaning toward only staying at the full Hilton properties. We have a handicapped daughter and our son is rehabbing an ankle and back injury so we need two rooms. One with a handicapped bathroom and at least one with queen beds and a connector so that we have s bit more room to move around. I reserved two rooms of this type for our trip back from Florida four days in advance. When I got here, I was told that our room type was not available simply because the " first shift" had failed to set it up. I had tried to call to confirm earlier that day only to get no answer. My primary concern is my son is now in a room by himself and if he falls, we will not be aware of it. I will not be staying here again. read more

This particular hotel has potential to rate an honest 4-4.5 stars if the RIGHT people were hired. When a customer walks into a hotel they should be greeted with a "welcome" or at least a "hello". Anyone in the customer service industry should at least have the common sense & courtesy to at the least acknowledge a customer walking into any business. Our check-in was horrible on the night of August 2nd. The older lady at the front desk was rude & not welcoming at all. She obviously did not know how to speak to people. Then on Sunday Aug. 3rd, the very young girl working , who looked like she was supposed to working the front desk, however was sitting in the breakfast area snacking away was the most rude of all. She did not even acknowledge my husband & I as we walked in. She clearly saw us. Then my father attempts to buy 2 sodas from Hilton snack shop on the 1st floor by the front desk & she does not say "hello" or "will that be all ". All she says is "a dollar 50" & we ask her for both or each & she says nothing , so my father gave her $3 & she puts 1.50 back on the counter. No "thank you" or "is there anything else you may need" ?? Nothing. I have traveled overseas & have stayed at much nicer hotels. This definitely was not a good experience. People like that should not be the first line of contact for customers!!!! Horrible customer service! This hotel was not in a big city, however that is no excuse! The basic requirement for a job should be the ability to be able to provide good customer service. The sheets had hair on them. The bathroom, although it looked like the sink vanity & fixtures may have updated, the shower had areas of mold&mildew that NEEDed to either be sprayed down with clorox & disinfectant or be replaced. I could expect seeing mildew in a cheap 30 dollar per night motel, however not at a over $100 per night hotel. Also, during the day on Aug. 3rd, my sister, who had just completed a strenuous 1 month officer training at Ft Knox , attempted to take a nap in the room but could not due to construction being done for a few hours probably from 2-6pm & it being extremely loud. This was frustrating & uncomfortable! My father & I then attempted to relax in the pool & there was about a group of 15 children splashing in the pool.The only positive I could say was that the breakfast was decent & the bed , either it did not seem like a queen size bed, was comfortable. I would definitely find another hotel to stay at in Louisville if I were to ever return. It definitely is sad when you go on vacation & just want to relax so you book a, what you think is a good choice on a hotel, expecting friendliness, good service & accommodations and end up with an unsatisfying experience like this. read more

We have stayed at several Hampton Inns and this one was the most expensive with $142.00 with tax. It's newly redone, clean and the decor very "upscale" but lacked the personal warmth of others. No baked cookies upon our arrival as in the last Hampton and sparse fruit at breakfast. I expected more for the price. It does have a beautiful indoor pool. Like any other chains-when did they start putting coffee makers in the bathroom! UGH!! If you don't mind the price I would go with a 4 star. read more

At this intersection off the Interstate you will find several chain hotels and I think this is by far the best one. We have stayed many times. Once they even had our name up on the welcome board. The staff is friendly, the rooms are clean and the free breakfast is one of the best for the Hampton Inns. Parking is close to the front door and every stay we have been there the hotel has been quite with no running through the hallways or bouncing on the beds in the room above us. Perhaps we have just been lucky on those two issues. Swimming pool and area was clean and plenty of fresh towels. This hotel is close to serval restaurants all of which are within walking distance. read more

Had a great stay here over the weekend. Very friendly staff, even the maids. Clean rooms. Comfortable bed. Good breakfast. Wish we coulda used the pool, but we were out and about when it was open. Good value! I think they just remodeled too, and it's working well for them. read more

We were stayed at this hotel for a week in July because of a baseball tournament. The hotel was average as hotels go. We didn't have any major problems and our room served its purpose. The one thing that stuck out to us most was the customer service. Hannah, the desk clerk, was amazing. She always had a smile on her face and was always willing to help. We did have small problem with our refrigerator but the maintenance had it replaced immediately. Hannah took the solution one step further. We had brought special milk for my daughter. We were afraid it would go by which is why I reported the fridge problem to begin with. Hannah didn't know if the milk when bad or not but she went and purchased more for us just incase. We were pleasantly surprised by her concern. She went over and above to make sure we were taken care of. Thank you Hannah for helping make our stay just a little bit better. I would stay here again mainly because of her. read more