No complaints here. Staff ( Rodney) made sure we were taken care of. Our room was clean and very comfortable Would stay here again absolutely read more

Was on my way from Houston to Baton Rouge Louisiana and decided to spend the night in Lake Charles to cut up the drive. Was looking for a quality hotel that was clean and affordable, and the Hampton Inn Lake Charles was right up my alley. Upon checking in I was greeted with great customer service and given my diamond rewards and free Waters without having to ask this is always a plus. Getting to my room, I found that it was very clean well-stocked with supplies and had a greeting on my television welcoming me to the hotel, even though I had just booked the hotel within the last hour. If you're in the area and looking for a good place to stay stop on in, there's plenty to do in the surrounding area, including the golden nugget casino, and other dining options as well. read more

Hampton Inn Lake Charles - Hotels Near Me - Lake Charles, Louisiana

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Very well kept up property, both inside and outside. Staff is friendly, rooms are quiet with a comfortable bed. Breakfast is what I expect at Hampton Inn. read more

Overall, we enjoyed our quick stay at this Hampton Inn. The check in was easy and the employee working the front desk was kind. We stayed in a king room for one night while visiting the casinos nearby. The room was clean and we didn't have any issues. The continental breakfast wasn't the best, but it's what I expected. There's different pastries, cereal, fruit, etc. There are sausage/egg but my husband said they weren't good so we opted to make waffles, which we enjoyed. There was also a decent coffee/tea station. read more

Very disappointing! Carpets stained, room wasn't clean. Told they only clean rooms every other day. Under bathroom vanity was disgusting! Hadn't been cleaned in quite awhile. Lobby coffee maker was broken. We were told we had a coffee maker in our room. Next time will try Tru. It's cheaper and most likely better! Not up to Hampton Inn standards. read more

As I travel a lot, Hilton has always been my choice of stay. This hotels is a little bit of a older hotel, but very clean. Staff was nice and room was comfortable. If you take a shower, you have to be quick because the drain does not drain and you'll end up flooding the bathroom. The pills are the size of notebooks and they are not comfortable at all. They give you 10 pills, but it takes five per person to sleep. So if you're staying here, bring your own pillow. read more

Hampton Inn Lake Charles - Pillows - Hotels Near Me - Lake Charles, Louisiana

Wow! This area is hotel central with beaucoup properties all next to each other. This HI was very clean and new! WiFi worked well and the staff was very friendly. Breakfast was a little meh but whatever. The seating was plentiful, staff helpful and again clean. I did like that in addition to room numbers they had images adjacent to the number. For people like me this is handy since I'll remember that I'm in cowboy hat before I remember the actual number, especially for a brief stay. read more

My husband is brand loyal to Hilton properties due to his job traveling. We ended up at the Hampton Inn with his points as they are part of the Hilton properties. Overall this Hampton Inn was a nice hotel. We booked with points and were able to get an upgrade when we checked in. We got a king room instead of two queens. My only complaint was breakfast. There was limited options for myself since I am dairy free and gluten free. I also had what was suppose to be papaya but it was clearly old and not edible. Thankfully there was bananas that were tasty. Note this hotel is less than 2 miles from the casino. You can walk if you are like me or you can ask to take the free shuttle to the casinos read more

No WATER to flush toilets or shower THE ENTIRE STAY!!! We were not bottled water for drinking or flushing! We bought water to flush the toilet. Totally unsanitary. You could smell others as you walked down the hall. Rooms were very musty smelling. The front desk said the manager would compensate us on Monday when she came in...Manager offer 25 points!!! The other Hilton in the same parking lot gave free nights stays. When I told the manager this SHE HUNG UP ON US!! DO NOT STAY HERE!!! read more

Have not returned here for over a year and lots of changes have occurred. No more Shuttle Bus, Pool, Laundry Room or Waffles for breakfast! Staff seems a lot less friendly but the rooms were nice as expected. Unfortunately, the room rates have practically doubled in price in spite of the fewer services available. And, forget that free bottle of water! Really suggest checking alternative places to stay in the future. Finally, very few Lyft or Uber Drivers available so plan accordingly. read more

First off, I have been a Hilton Honors member for years and for the most part have enjoyed my stays with their various properties. This property has a beautiful exterior and interior. It's only five years old and the furnishings are attractive and up to date. If the incident I'm about to share had not happened they would have earned a four to five star from me based on the 10 pm and 2:00 am front desk clerk professionalism and the decor of the hotel. Mind you, this is the second time in my 19 years of membership that I have dealt with an in ident this. We arrived pretty late for our stay and checked in quickly then headed off to the local casino. We returned to our room at 2:00 a.m. and as we prepared to go to bed, we saw a little critter crawling on the comforter. On close inspection, we realized it was a bed bug. We called the front desk and the clerk stated she would bring us new sheets because they were completely sold out. We started to check out and sleep in our car because we were not for the bed bug company. Well, she came to our room very apologetic and stated that they had a cancellation and we could move to a New room with this stay being 'comped'. So, mind you it's after 2:00 a.m. and we were out of options. We scampered to the new room and pulled every piece of bedding off searching for the critter's family. No sign of them in the room. The paranoia of one coming out while we slept overcame me and I could not sleep for two hours. On check out the new front desk clerk told me that they saw the bug and it was not a bed bug. I begged to differ with her based on the video I took of it. She did say they would have Orkin come out tomorrow to spray. Well,for my 40,000 points on this stay, I think Hampton should post health inspections for bed bugs in their hotels and online to ease client's mind because it's nerve wrecking to wonder if you're going to be eaten alive by bugs and or accidentally carry one of the pesky critters home with you. read more

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My two previous stays were all fine and dandy. This time, the hotel has the entrance blocked due to construction but there was not a single sign directing people to another entrance. I called the front desk to find out where the entrance is. She was not helpful at all. I requested a room on the main floor two weeks ago when I booked my reservation. Despite my request, I was put on the upper floor. When asked why she simply stated "it's a request not a guarantee." So much for being Diamond member. Service is horrible this time around. read more

As we travel cross country, staying in Hilton properties this Hampton Inn has not disappointed us. The employees are not only friendly but extremely helpful. Breakfast is amazing. The rooms are smaller than Texas, but then everything is bigger in TX,, right. Aside from the friendly, helpful employees, the cool air ranks 10 stars! You can have your room as cool as you want! It was an amazing night. You CAN hear the floor upstairs, if this is a issue you will want a top floor room. However, shopping and restaurants are within a nice walking distance, making this an amazing hotel location. While we didn't use the indoor pool, you could not hear, the indoor pool. Total plus! Great gym!! read more

Would recommend staying at this hotel especially if looking to go to nearby casinos. The hotel has a complimentary shuttle that will take you anywhere in lake Charles and pick you up until 3am. The lady who drove the shuttle, Betsy, was amazing! There was also a good variety with the breakfast they offered. read more

A decent Hampton with some not so great housekeeping. The bathroom in my room didn't look like it had been mopped and there were spots of I don't want to know what on the floor around the toilet. The rest of my experience in the hotel was good even though we were in town during a little league championship. There were kids all over the hotel and running down the halls when their games got rained out, but that's not the hotel's fault. I was probably good that I was out all day working. They had a really nice, hot breakfast with good choices that changed every day I was there. I would have liked some more fruit choices and what little fruit that was there was quickly grabbed up by the kids. Next time I'm there I may be back or check out one of the other hotels being built in the area. read more

Hampton Inn Lake Charles - Pee spots on the bathroom floor - Hotels Near Me - Lake Charles, Louisiana

This hotel was beautiful and clean. The indoor pool was heated and very clean. The customer service was excellent and offered a coffee bar throughout the day as well as complimentary hot breakfast. I would definitely visit this location again. If you have children check out Millennium Park about 10 minutes from the hotel. It has a splash park and beautiful playgrounds for kids of all ages. read more

I think this hotel must've opened recently because there's a sign saying, "Now Open" on the street. I had a king size bedroom last week on Thursday night for about $160 (incl. taxes), and the room was pretty nice for a Hampton. The walls were freshly painted, the room was a decent size, and the air conditioner worked very well. There's free wifi, parking, and breakfast; the room also had a small fridge (no freezer part) and a microwave. I would've given four stars but the breakfast was subpar. Typical of your Hampton Inn, the eggs were powdered and watery, the turkey links were dry, and there was no dried fruit available for your oatmeal. I suppose the hotel can't help it, as all Hamptons don't have great breakfasts, but it's why I typically give Hampton Inns in general lower ratings than DoubleTree hotels (which are also part of the Hilton chain). I will probably end up staying here again due to the limited number of Hilton options, but maybe next time the breakfast could be slightly improved! read more

I stayed here for every Monday the past month to do a presentation for a client. I can basically choose any place I like, and I find the Hampton Inns are generally very good. So, there's a ton of roadwork being done in front of the hotel and it's a bit hard to find as a result, but I called and the very nice lady helped me all the way to the building. (The city is putting in a traffic circle right by the hotel but it's almost finished as of this writing and so shouldn't be hard to navigate or find at all soon). As to the location, that's all I meant. It's just a bit away from downtown proper but close to restaurants and shopping. The hotel is very quiet and far enough from the street that you don't hear any noise at all. Nice. Also, it's pretty new and the facilities are nice, and very well kept. My room had the usual amenities and it was spic and span. Lots of TV channels, which is ironic, because when I stay at other Hilton properties, you have to deal with their annoying hotel menu and get about 12 channels. Also, the wi-fi is free and pretty fast. By comparison, last couple of times i stayed in Chicago, I stayed at the Omni and the Ritz. The Omni would give you free wiifi by joining their rewards club (free). The Ritz, well they just nickel and dime you. Hard to believe that a room that cost 9 times as much as the Hampton can't throw in a little bandwidth, right? Anyway, check-in was pleasant, fast and painless. Good night of sleep and had breakfast. The staff of two at breakfast (different folks nearly every week) ALL were not just nice, but genuinely friendly and personable. The kind of interaction that you appreciate when starting your day. Breakfast was the usual: eggs, sausage, waffles, fruit and pastry. I prefer the waffles and fruit and had that. I'll say this: I stay at several Hampton Inns across the Gulf Coast region and sometimes in the Midwest. I've always had a good experience but this particular hotel is a standout for hospitality. read more

Very friendly staff. Appears to be a newer hotel. Love the rewards program. However, major construction going on right in front of the hotel and the entrance is a little tricky to find. read more

A friendly face and a clean room is always a pleasure to be welcomed with. Bluetooth doors add convenience.

Very nice rooms! Large bathroom, everything is very clean and modern. Super cute. Easy check in. Breakfast would be the only not so hot (literally) issue. Otherwise very pleased with the hotel. read more

We stayed here for 2 nights over New Years and while the room was kinda pricey, we thoroughly enjoyed our stay. The staff were all so kind and helpful. Especially Charmaine who services the breakfast. She was quick to ask how we were doing, get us anything we needed and even provided great conversation. She was the highlight of our stay! The hotel is 1 year old and still looks new! Rooms are clean and modern with a big open shower, fridge and microwave. I do wish the pillows were something more. 4 smallish pillows. Comfortable bed though. The breakfast is what you'd expect of a free breakfast. I stuck to the waffles which were consistent. read more

This is among a bunch of new hotel builds. Free breakfast and cozy rooms. It's fairly close to shops and restaurants, as well as, some casinos. Most of the feature are new as the hotel seems like it recently opened. The service was good and prices are competitive. read more

Absolutely NO customer service. They do not care! I haven't even gotten there yet and the manager refuses to even talk to me on the phone. Weeks ago, I reserved a non-refundable, non-changeable room with two queen beds for my elderly dad and myself. We are going to my daughters graduation from grad school. I went online today to check in on the Hilton Honors website and after picking my room my confirmation email said "enjoy your king room". I called Hilton, telling them I needed a room with 2 queens. He could see I did indeed reserve a 2 queens room but when I picked the room location it was a king. He said he was sure the hotel would change it back for me and put my call through to them. The front desk woman just kept saying "non-changable". I kept trying to tell her the computer changed it and she said they are not responsible for that. I asked for the manager and was told she was in a meeting and would call me back. She never did. After an hour, I called back and was told she was still in a meeting but wanted the desk clerk to tell me they would NOT change my reservation. I kept telling her I just wanted what I reserved - my queen room. She said because of the price difference they couldn't change it back and I pointed out I paid MORE for my queen room than the king would have been. She didn't care. I told her I wanted a call from the manager and she said she couldn't guarantee that, and I never got a call. So we are headed out to Lake Charles in the morning with a blowup mattress in my car so my dad can rest comfortably in his own bed. I pointed out that he was in his 80's and recovering from a heart attack and I just wanted him to have his own bed, and they didn't care at all. Cant change my reservation now but I will never stay at a Hilton hotel again. Worst customer service I have ever dealt with! read more

Convenient Stay in the city of Lake Charles. Close enough you'll feel like a local here. The Breakfast was up to Hampton's Standard fare, always stocked- no complaints. Room clean for the most part, only one tiny spider on the wall but killed it and saw no more! Bedding was clean, but the bed itself unfortunately was hard so I left mid stay to stay with family the remainder of my trip. Still-it accommodated the rest of my party so it was still nice to have a room. Thanks Hampton. read more

This is a newer property with comfortable beds and good pillows. One thing I don't like about the Hampton Inn brand is their heavy comforters, which make it difficult to adjust for changes in temperature during the night, and which always wake me in the middle of night sweating. I really wish Hilton would change these. Other than that, the room was clean and quiet, which are my low bar bench marks for any stay. As mentioned in previous reviews, they are doing construction on part of the parking lot, and we took a couple of trips around the rotary before finding the entrance. I don't eat breakfast at Hampton Inns, so can't comment on that, but the common room is very pleasant. The front desk staff we encountered were friendly and efficient. read more

Room seemed ok at first. Seemed clean. Bed was comfortable. We booked it for 2 nights. The last night we kept hearing something moving around. Didn't think too much of it. Until the next morning we kept hearing it. Ended up being a rat. Called the front desk. They really didn't seem like it was a big thing to them. Just said sorry and our manager will call you the next day. Once I leave I get a call that they are going to refund me one night. They should of refunded both nights. But I will call corporate today to get the other night refunded. read more

Hampton Inn Lake Charles - Hotels Near Me - Lake Charles, Louisiana

I travel 50+ nights a year for business and this was the worst customer treatment I have ever had. They simply don't care about customers, in the worst way. I had a credit card "guaranteed reservation" reservation which if I cancelled after 6pm would have charged me my full rate; fair deal, I have do this most of the time. After driving 2 1/2 hours in the rain from Houston, I arrived at 11pm to be told "sorry, we overbooked and you have no room, despite your guaranteed reservation". They never called me, emailed, or texted me. They did not try to book at any other hotel. they made no effort. They simply turned me back out into the rain, after 11pm, with nothing. It took me another hour to find an available room. A hotel across the street where I tried to get a room told me "the Hampton Inn regularly overbooks and customers come to my hotel looking for a room, they blame it on their "system" but it happens all the time". Thanks Hampton Inn Lake Charles, you will never see me or the 12 room nights I will book for my team in January, and I am sure you don't care. Please don't bother posting a cookie cutter replay saying "we were sorry to disappoint.. we hope we can dazzle you in the future blah blah blah".. you totally did not do anything or care when you screwed me on a business trip. read more

They lied to me twice about availability and room rates. I had to pay$253 when others that checked in right in front of me for $142! I have never been taken advantage of like this before from a hotel. I am a Hilton Honors Silver member too and they just don't care about there clients! Oh well! Stay somewhere else! read more

Very clean and newish. Loved the shower as it was large and roomy. Rooms were decent sized and the bed was super comfy. I really can't find any fault with the hotel or service. Yes I did drive the roundabout a few times before I saw the entrance. I blame myself. I'm not used to driving roundabouts. I plan on staying here again in the future! read more

It's not a 5 star hotel, but has 5 star qualities. The people that worked here did there job, told us the best places to go, and even held breakfast open for an extra half hour to make sure everyone got there fair share of food. So as a traveler I give it to these people and a brand new clean hotel!! read more

We arrived after dark and there's no sign telling you where the entrance is, which would've been helpful seeing the road is under construction. This hotel was not up to usual Hampton standards in my opinion. The room was nice but the bed was uncomfortable. The tv didn't work half the time and there was a child in the next room who was constantly yelling and slamming doors between their room and the room across the hall....this continued til midnight the night we arrived, started at 7 the next morning and continued until we checked out. read more

Very nice place to stay. It was nice and clean. Staff was nice. We stayed there 4th of July weekend. When we booked the room they didn't tell us it would be an extra $50 due to the holiday. The breakfast was poor. read more

We were dropped off here after we booked on Priceline. We arrived, only to find out they had sold out and the desk manager couldn't explain why Priceline let it go through. At that point, we had no ride. He told us he would email me immediately with the cancellation number, but that email never arrived. We had to walk to the closest hotel, book another room, then walk back to have them call Priceline and cancel at 12:30AM. God awful service. Spend your money elsewhere. read more

Nice, clean and open rooms. Front desk staff was awesome, introduced us to other staff and amenities. Check in took less than 2 minutes. Yes there is construction on the road...but its a new road. We had no trouble finding the entrance! So far its been a nice comfy stay! read more

My husband booked a one night reservation on his Android app a few days in advance using the hotel chain's reward points that he had accumulated from other Hilton stays, for our 1st trip to Lake Charles this Memorial Day weekend. He received a confirmation on his app that his points would be used and there would not be a charge for the room. When we went to check out this a.m., the lady at the front desk wanted to know if we wanted a copy of our charges. My husband explained that the room was bought with reward points and the only charges should be a couple of soda's that we picked up. The bill was $190 and the credit card had already been charged. The desk clerk made no effort whatsoever to assist us. Her response was "Did you book it on your app? I can't access your points". No, but any business that can charge a credit card can also REVERSE the charges. She said that we would have to call the Hilton Honors program and straighten it out with them. We left and were on the road returning to TX when I called the program. Of course, the person on the other end states "you have to work that out directly with the hotel". No one wanted to take ownership of this error. We eventually spoke with someone at Lake Charles Hampton (Jennifer). No use. She couldn't see fit to reverse the charges and correct this transaction either. Hampton, you are not worth $190!!! Never would've stayed for that price, that's why we made the reservation with points!!! CUSTOMER LOST, NEVER AGAIN!!!! This will be disputed to the credit card company. We have documentation via the Hilton Android App to support our complaint. read more

Horrible 2 night stay ended up paying double the money. Ended up paying 400 dollars including taxes and even got charged for using the phone. Tried contacting the manager but was not available. Guy from reception should do his job correctly and explain in detail the real price customers are going to pay. Horrible experience. read more