It seems that we lucked out here, no bedbugs or surly front desk personnel as per other reviewers (and they are not recent, so maybe Hampton took note and also those complaints were during the peak of Covid, so some allowance must be made). Instead, we had a very comfortable and quiet evening in a clean room, comfy queen beds and stocked bathroom. However, to get to the quiet room required asking Becky, the front desk person that evening, for a different room on the other side of the hotel (front side) as our room, even on the 4th floor, was impacted, sound-wise, by the two air conditioning units on the roof lower down on the building). It was a low, droning noise that I can't abide, though it didn't bother my spouse. Still, I requested another room and Becky came through for us and all was well. Also, as others have noted, just getting to the place was confusing if one followed the Siri and/or Google maps directions. We ended up making a loop on the expressway, as it is easy to miss the turn off, especially at night. We came back via Davenport (?) to the back of the hotel. I asked about the confusing directions and Becky said they have heard from others about this and have tried to get GPS navigations programs to change to a more user-friendly version but so far no go. So, just be advised. The real treat here was the breakfast. Now, Hampton Inn is known for having a decent hot breakfast but this place had an above-and-beyond breakfast thanks to the breakfast manager and I'll say it, chef, Dennis. He seemed to be running the place single-handed or at least was the primary cook/organizer. The oatmeal had a very appealing texture, not runny but not too thick. The scrambled eggs were fluffy, the sausage patties had nice, crisp edges on them and then there was the sausage gravy! I had to go back for seconds, it was so good. Not too thick, not too thing and very flavorful. Dennis makes this himself, based on a recipe of his relatives in Tennessee. (Complimenting Dennis on the gravy led to this revelation about the recipe.) He would put mushrooms into the gravy but Hampton won't allow it, due to potential allergies people might have to fungii (never heard of that but, ok). Too bad. The gravy was excellent on the sausage and also the biscuits. Because sausage and biscuits! Noticing guests slipping Dennis a tip, we did the same. People often treat hotel staff as quasi invisible people but everyone has a story and one can have a positive encounter with one's fellow Americans if you just pay attention. A note on being more environmentally friendly: I wish hotels would learn to dispense with these individual plastic containers of shampoo, lotion and conditioner and have larger, wall-mounted containers as Tru by Hilton has). P.S. Isn't it time for Yelp to dispense with the mask advisories? On a 5 day road trip, we saw exactly one hotel staffer wearing a mask (in Nevada). It's 2023, after all. read more

traveling with 2 young children so we booked a hotel with a pool only to show up with it closed down for "maintenance". then go to lay my kids down for bed and the tv doesn't work. we asked to be moved to a different room or get a refund so we can go somewhere else and we get moved to a room with water damage on the ceiling, tape covering holes in the walls, chunks missing out of the floor, blood on the walls. I'm very upset and asked for another refund and they gave us keys to another room that people have already paid to be in. Very disappointed and will never come back. read more

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This is a perfectly acceptable Hampton Inn. I was given a handicapped room when I checked in. The front desk told me they would normally move me when I requested a regular room, however they were sold out, so they couldn't. And back to my room I went. It was fine - clean with a comfortable bed and some electronic charge plug ins. I just wanted a regular bathroom where water didn't flow all over the bathroom floor. Some things to consider: The parking lot leans a bit on the small side. I found a parking spot early, but had to drive around a bit and squeeze myself into one when I returned after exploring the city. The surrounding street layout is fairly irregular with the raised Dodge Street nearby and can be confusing if you're not local. You might want to plan your route through your phone or GPS device to save time. The surrounding buildings and the raised Dodge Street cause irregular shadows during they day. This means that any snow and ice during the winter may not melt in its regular fashion. Please be cognizant in case there are any lingering slick spots while you're parking or walking into the hotel. read more

Hampton Inn Omaha/West Dodge Road - Hotels Near Me - Omaha, Nebraska

Really nice hotel in an odd location. All of the streets in this area run strange and are not marked very well. I got lost several times even using maps. We were fortunate enough to book a handicap room. My mother is elderly and needs a walk in shower. I am amazed how large these rooms actually are. I slept in the pull out couch bed and gave her the king size . I am surprised how comfortable the couch bed actually was. The room was set up great, plenty if space to move around. There is a closet close to the bed, we were able to put her Oxygen Concentrator in the closet and close the door most of the way to keep down the noise and bright lights on it. The bathroom was incredible. The entire corner of the room is a shower that someone in a chair could wheel into. The seat was very nice and sturdy. Hand help shower head near it as well as regular shower head. Giant desk space if you need to work there, but also great to unpack on as well. Breakfast area is spacious in the lobby and wow the gent who runs breakfast was on the ball and very personable. I would certainly stay here again and again when I visit the Omaha area going forward. read more

My husband got terrible bites over his arms after one night staying there. After the second night, he had them on his legs, too. There were blood smears on the sheets from the fresh bites. We asked to change rooms which they allowed us to. When he returned the keys to the first room there was a couple at the front desk complaining about cancelling their reservation because the pool and hot tub weren't working. They asked my husband why he was returning his keys and he said he got bug bites all over his body. A bit later, the assistant manager Lisa Hudgins came to our room and told us they were evicting us because my husband was telling guests that we got bug bites. Lisa was irate, confrontational, and hostile. My husband, baby, dog, and I left. We were then charged for an extra night. Lisa told me that she would call me Monday before the final bill was sent through. She didn't. After calling a few times and leaving messages, she never called me to let me know the results of the bed bugs. Hilton customer service told us we had to call the hotel to find a resolution. I am so beaten down by this whole experience that after I write this review, I am done. I will never ever stay at Hampton Inn again. To kick a family out because we complained we had bed bugs into the cold of a Nebraska winter is just heartless. Lisa is a Karen. If you don't believe me, look at the rest of the reviews. This was the only hotel we stayed at - where else could these bites have come from? I wash my hands of this now. I am still waiting on a call from Lisa, but I'm not holding my breath. Now I am still cleaning sheets and making sure the bugs don't transfer. I'm completely emotionally drained and stressed and not able to enjoy the holiday. read more

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The room I had looked very nice and clean. The issues I had were with the amenities in the room. Perhaps an oversight by housekeeping? No water in the room (even though I asked and was told there were). Also, I heating/AC unit sounded like a diesel truck every all night, with an added occasional "banging" noise. I was too tired from a long drive to complain, so I just put on headphones and went to sleep. The bathroom was not filled with shampoo (luckily, I brought my own) and no laundry bag. The positives: price was low ($99 + tax for a 2 queen bed room); beds were comfy and plenty of room to put down all my bags and conveniently located off of I-80/680. read more

The staff was extremely rude. We woke up with an ant infestation all over our room on the fourth floor. So you know if it was the fourth floor the answer in every single room in this hotel. The manager originally lied and said she wasn't in the building and then when I told her staff to call the manager she instantly appeared two minutes later. She accuse me of bringing the ants in with me. Which is ridiculous because I stay at about 25 different Hilton's all over the country and I've never had a bad experience in any other Hilton's. And even before the ant infestation there was a dirty towel hanging on the back of our door and the phone in the room didn't work. I wish that I could give this hotel -5 stars because that's what they deserve. read more

Hampton Inn Omaha/West Dodge Road - Ant infestation - Hotels Near Me - Omaha, Nebraska

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TERRIBLE, TERRIBLE hotel management. DISCRIMINATE AGAINST PEOPLE WITH MOBILITY ISSUES. Don't believe anything they say. I booked a double-queen accessible room for my husband and I, along with my handicapped mom. To ensure that our room will not be given to someone else, we put a room number lock when we confirm with the hotel directly. I called on the day of the stay to ensure that we still have the room. When we arrived, we were told the room was given away and that they will give us a king-size handicap room with an adjoining regular queen-size room. Not ideal but we accepted. Then we found out that there are no safety/accessible bars around the toilet seat area. That's an accident waiting to happen. The king bed is so high that I can't even properly sit on it without trying to climb in, and I'm not short. The general manager, Kim King, argued with me that the room is accessible because "someone checked it" after their renovation. However, someone on her team told me it looks like the construction team forgot to put the bars back in. Not only was Ms. King lying, she was rude and insinuate that I was being problematic. I was initially told that I would be charged for the room that I didn't even stay in. However, after much argument, they ended up not charging me. I suggested that they call surrounding hotels to get us a room. After 3 hours of my mom sitting on a wheelchair waiting for a room/hotel assignment, we were finally given a room. I AM DISGUSTED. This happened twice in a Hampton Inn hotel. THEY ARE NOT ACCESSIBLE AND ARE DISCRIMINATORY AGAINST HANDICAPPED INDIVIDUALS. read more

The hotel is located near lots of shops and restaurants and is easily accessible to Omaha sights. My room was comfortable and quiet. The staff was friendly and welcoming. The breakfast area was very clean and well stocked. Overall, a great stay. read more

Stayed here on a business trip, and it was a pleasant stay. I particularly enjoyed that the hotel had hot breakfast every morning (including a waffle station, some eggs/omelettes depending on the day), pastries, fresh made juices and smoothies, and coffee. The room itself was pretty spacious, with a nice chair for the desk in case you need to work. Bathroom was alright, though I appreciated the large counter space. The closet was a bit musty and the door wouldn't stay open on its own, so I had prop it open with a trashcan. The AC was interesting because it seemed to still be blowing cold air even when the temperature was reached, so I had to just turn off the thermostat completely when it got too cold, but at least the AC worked! It was also nice that they had an indoor pool, which was great for laps. There's also a small "convenience store" with snacks, ramen, etc in case you get the munchies but you can also easily UberEats or DoorDash something - they'll even bring it up to your room! Staff was pleasant and there's plenty of free parking if you have a car. Other than being a bit far from anything via walking, and some complain that it's loud if you're facing the highway (but I didn't hear anything), I enjoyed my stay. read more

We booked a room here for a little staycation. The hotel was clean and staff friendly. Rooms were a bit small but I appreciate a mini fridge available in all rooms. The reason for my 3 star rating is the pool. No exaggeration, the room with the indoor pool registered at 97 degrees. Not the pool but the pool room, I know this because maintenance told me after I complained. They told me it was supposed to be 84 but that the AC units weren't getting enough air on this exceptionally warm Memorial Day weekend. They also did nothing to mitigate the situation ( maybe grab some fans??). So much for enjoying some beers while I watch the kids swim..I was constantly having to wipe the sweat away. If I hadn't swam I am sure I would have though this place was great but a pool was a big priority for us and therefore a disappointment. Free hot breakfast is always a perk. read more

Man I thought Randi was awesome but then I met Rihanna. Thanks for an excellent check-in and even better service during our stay. Y'all are the best. Did you know Swedish fish ain't like they used to be?! read more

Hampton Inn Omaha/West Dodge Road - Hotels Near Me - Omaha, Nebraska

Located near Boys Town right by several highways to get to/from anywhere you need. Located off the service road but it's far enough from road to be quiet. It's an older Hampton for sure so the towels are a bit worn, the tubs are older but the beds are still good ol Hampton comfort. They are currently doing to go breakfast bags (due to covid) but if you need a hot option or some good coffee, they are a half mile from a local breakfast cafe that was so good I went 3 times in a days! read more

The only good thing was Tasha at the front desk. She was very helpful and super nice. The manager was a nightmare to deal with. Rooms weren't great, smelled moldy. Had clothes on the floor in the closet and when we were packing up, they were soaked. I don't recommend anyone staying here. read more

The Hotel was excellent and the service was even better. We came for graduation at UNMC and the individual at the front desk was king enough to give us the medical personal rate. The rooms were exceptionally clean, and even had a seal on the door showing that the room was spotless. They made do with what they could in these crazy times and this hotel is great! Even without the breakfast they have little treats out so you have something in the morning. The coffee was full every time I checked and were very accommodating. Would highly recommend staying here if you are in the area! read more

Seriously no toilet paper in a hotel that is fully booked. Telling us that we need to wait for the shipment to come in? I think they forgot what customer service is. And the reality is not having toilet paper is a serious health problem. read more

Yesterday I rec'd an email saying that there was a problem with their computer system syncing with their web-site & because I called the property directly, my cancellation incurred a charge (their web-site directed me to call the property). They will issue a refund sometime in the next 30-45 days. I cancelled the reservation in April & they charged my credit card the next day, I requested the charge be reversed a day later. Now they're telling me they can't give me a refund until June. read more

Not cleanest beds. Need to wash blankets and mattress covers more often. Not the worst I've been at but far from best.

Disappointed! I stayed here 4 months ago and was very impressed. My 5-star evaluation for that stay is below. (*). Therefore, this time I was very surprised by the difference. The toilet tissue dispenser was broken, so the roll of tissue was pushed onto one side of it. When I opened the drawer to the bedside cabinet, I found a spill of sticky substance. The next day I returned at 5:30pm; my room had not been cleaned. The cleaning staff hadn't been able to reach all the rooms. They were still working. Piles of sheets were in the hallway outside several rooms. I got a towel and shampoo from them. When I returned later that evening, the supply of shampoo, soap, lotion had not been replaced. The tissue dispenser still had no roller. The next night, upon my very late return, the bath supplies had not been replaced. The next morning, I had to checkout early due to a family emergency. I reported my problems at the desk. They called later that day to inform me of a 1-night reduction to my bill. This has not shown on my credit card charges. I would return if a "gift credit" for 3 nights had been given. I stay in Omaha several times every year. I thought I had found a dependable quality hotel. This will influence my use of Hampton Inn for my stays in other cities, as well. (*)Clean, comfortable, new and well kept + quiet! The manager is far above average! He responded to our every request with enthusiasm. His humor brings a smile to my face, as I write this review! Breakfast is far above average in quality, selection, fresh fruit and hot main course. Seating is far more specious. I found the price twenty dollars less on YELP! That produced by first stay, and now I will return for my future visits to Omaha. read more

Hampton Inn Omaha/West Dodge Road - Hotels Near Me - Omaha, Nebraska

If you like having fraudulent charges added to your card without your knowledge, this is the hotel for you! Went on vacation with my fiancé and 5 month old son to go to the zoo, stayed here for the night. A day after we got home I noticed a $250.00 charge added to my card. My calls and messages to the general manager have gone unreturned, so I can only speculate the reason for the charge. After some googling, found out their smoking charge is indeed $250.00. Seeing as neither my fiancé, infant son, nor I smoke I am very confused and angry. Since I can't seem to get in contact with anyone of authority at this business my only chances now are the long process of disputing with my bank. Save your time and money and stay some where else. read more

Nice convenient location if you want to escape the crowds of downtown. Breakfasts were great except for the eggs on the bagel choice that you couldn't cut with a chainsaw. The rest was good. Friendly attendant. Internet was touch and go and we dropped a lot. I booked 2 queens and apparently the hotel queen size is not a normal queen size. We had them move us to a king room and it was OK. Pool and hot tub was clean and a great temperature Housekeeping needs some coaching/instruction. The panes on the entry doors on the inside and very dusty and noticeable and the area on the tub on the outside along the floor was dirty. Noise: Don't stay on the highway side of you don't like the sound of semi trucks passing by 24/7. read more

I have stayed here four time in the last two months. The place is good, comfortable but it is starting to show some wear. The reason I am only giving it a 3 instead of of a 4 is it's latest "green" policy. This policy is, if you do not get housekeeping to come in you get 250 Hilton points instead. You can come down and get your towels changed as much as you want and my room has four bath towels in it so I can go four days with a new towel every day. So what is green about this. It has nothing to do with green and all to do with hiring less staff. They almost shame you into it when you check in by saying , Do you want to be green? Who is going to say, no in front of other people checking in. It makes you look like you do not care about environment when in fact there is really nothing that is Green about it. I hate when companies use things like Green, just to make them look good. So I checked in, I did not go green. I went to my room . Every light in my room was on, desk light, bed light , hallway light, bathroom light. So what is green about this?? Come back second day and 3/4 of the lights are on. I guess it is green if housekeeping does not come in .....,, at least the lights stay off. I also predict this policy with start to be a negative thing. If you have a person stay in the room for 4-5 days like me and there is no cleaning, no vacuuming etc. I suggest that the rooms will suffer and will start to look bad fast. All this just because Hilton wants to save some money and reduce its staff. read more

Finally a Hilton choice away from downtown, but not clear out west or in La Vista! Right in the heart of Old Mill Business Park, this location is in walking distance of TD Ameritrade (offices not ball park), CBRE, Aon, and CBS home. Lots of good food options and Westroads mall all a block or two away. Easy access to Dodge or I680 - oh and unlike La Vista or West Dodge Hilton properties T-Mobile actually gets signal here! Oh and it's brand spanking new, so enjoy it while it still has that new hotel smell, ummm ahhhh. read more

Hampton Inn Omaha/West Dodge Road - King Bed room - Hotels Near Me - Omaha, Nebraska

Although I've stayed here before & the hotel was fine. The Hampton Inn (Hilton Hotels) is refusing to issue me credit for their cancellation fee. My reservation was for Weds the 28th, I called the Omaha location directly on Tues (4/29) morning. read more

Whenever I'm in Omaha I stay at the Hampton Inn. The location is great, it's quiet, clean, modern and the staff is super friendly. The hotel appears to be fairly new and the price is right. read more

Great hotel! We stayed here over the Thanksgiving holiday! The staff were all so friendly and helpful. The hotel is brand new, so it was immaculate! Breakfast was so nice. Love the long hours it's offered. Lots of variety and many additional condiments (cream cheese, honey, etc.). Then, there is a giant table in the dining area, which makes it nice and 'homey.' The pool was nice. We were there almost every night. It's so new, though, my kids feet were bleeding from the sand/grip floor. Probably my only complaint. Rooms were nice -- alarm clock w/ ability to hook up mp3 player, large TV w/ lots of channels, fridge & microwave. Very nice snack bar at front desk. Also, was in a great location right next to all the highways. Definitely will be staying here on our next trip. read more

BEST Hampton Inn yet. *brand new *kind and very helpful staff *cleaning ladies were SO sweet and took care of me. *a better gym/workout area than most 4 & 5 star hotels. *QUIET overall. very quiet hallways. *excellent beds and pillows. *huge tv with DirecTV throughout the hotel. room 333 King Suite. for the price you CAN NOT beat this hotel. i will be back, please don't be in my room :) thanks, Omaha Joshua Miller somewhere on tour read more

I stay in Omaha every three months for business. This place is very new, so there's no grunge yet. I like the updated hip interior design. Now for the important stuff. The wall's are very well insulated. I didn't hear anyone in the halls or other rooms which equaled a good night's sleep. The bed's are firm, which for me were not the most comfortable...not bad, but not great either. The pillows are also very soft, which means they lay very flat, also not the best. Pro tip: As this hotel is adjacent to the highway, ask for a room facing away from it. There is just a quiet office building to the rear of the hotel. Also, this hotel is in a boring office park. There's nothing special within walking distance, like much of the rest of Omaha. read more

Staff (Emily?) was welcoming and very helpful! What a relief after a long ride. Wonderful rooms super clean and tastefully designed. Very up to date rm 122 , very nice pool, hot tub and work out room. Breakfast area inviting as the staff. Beds were plush and the 4 pillows per queen were a wonderful touch with the soft linens. Plenty of soft towels in bathroom which is also spacious and beautiful. I have stay in hotels in MN,SD,WY and CO on this trip. This was the best price and the cleanest with the highest highest quality. read more

Really nice stay, comfortable, good location, great breakfast and newspapers every morning. Randi was super helpful and seems to run the place on his own...he puts in a lot of work. Pillows are too soft for me but I asked for foam pillows and was given two no problems. Would stay here again for sure. All staff encountered were very nice. Has the good, modern TV / remote combo. read more

Breakfast wasn't very good. Took long time for room service to get to my room. Door was very squeaky along with the shower head, and heater. The heater broke in the middle of the night and we were freezing the rest of the night. Loud neighbors that kept me up for an hour. T.V broke. Overall I didn't like the hotel and I don't recommend staying there. read more

Devante deserves a raise. He was very nice and helpful. he's good at math and he made out stay worthwhile. his coworker said he was a extravagant person and i totally agree! read more

We stayed here Sept. 26-29, 2019. The suite was large and comfortable. Free breakfast was OK, but egg dishes lacked, well, flavor. Staff was friendly and helpful, going out of their way to be helpful. There was a thunderstorm that hit just as we were getting ready to leave for a wedding. Front desk staff quickly loaned as an umbrella. read more

In many ways this hotel was a good practical choice for a traveling family: newer hotel, indoor pool, mini fridge and microwave in room, and on-site guest laundry. But there were some serious drawbacks. 1) no restaurant in the hotel (free breakfast buffet was provided, but was undesirable- seating was often unavailable, food was limited and staff seemed unable to keep up with restocking food items, keeping tables clean or emptying garbage cans that were full to overflowing every day we ate there- but if all you need is a bowl of fruit loops, dry, to eat while standing up, then you'll be fine). You can buy "snacks" at the front desk, but your choices are candy or cup of noodles. 2) No great restaurants or stores within walking distance. Freeway access is good, but you'll be driving to get your meals. Location is not cool in any way. Pros: hotel is newer, and gets brownie points for installing shower heads higher than most others. Rooms were clean. Bathrooms had wall cubbies to help with organizing toiletries, but cubbies are installed over the toilet, so don't drop anything. Parking was available and free. All in all, it was functional, but nothing special. read more

This is a very nice Hampton Inn. Everyone was very welcoming as is usually the case at Hamptons. We arrived after 11:00 pm. Santos checked us in, and he was efficient, friendly, and thorough. He proceeded to tell us all about the hotel amenities, breakfast schedule, etc. He told us he would be working till 7:00 am, so if we needed anything, to just let him know. We went to breakfast and Carlos welcomed us and asked if everything looked ok. He was so proud of his breakfast area. Carlos made us feel like we were VIP guests. We are just silver members, but he made us feel like Diamond. Of course Carlos doesn't know guests' status, he just treats everyone with warmth. Carlos truly desired that each guest had a great start to their day. We could tell that Carlos loved his job. The the thing that made him even more memorable is that he was completely humble and sincerely genuine! If I'm wrong, he should pursue acting. Carlos even came to our table and took our plates as we were finishing our coffee. I have never had that kind of service at any Hampton Inn in which we have stayed! Way to go Carlos! Steve, the general manager, is totally awesome too! Steve obviously has some great employees, but he has trained them well. People who do their job this well, and who love their job, have great bosses. Steve must have great leadership skills! read more

Be careful of the cancellation policy. Most hotels are before 6 pm day of reservation. I am an honors member. Cancelled at 5:21 the day of. Was told on the phone there were no charges. 3 weeks later there were charges. Contacted Hilton Honors no luck. Contacted hotel, they said they would look into it, ie. no luck. On the hotel web site, it says "cancellations vary based on the rate and dates of your reservation" and doesn't list a policy. This is to Hampton's demise and Holiday Inn's advantage moving forward. read more

Very clean and neat hotel. The sheets and blankets smell better than ours do at home! Stayed here for the College World Series and would definitely recommend it to anyone coming through the area! read more

I have never had a bad experience at a Hampton Inn and that includes this hotel. Very modern and clean, hotel staff were very friendly and accommodating. Rooms were very clean and comfortable and bathrooms were spotless. The price for the room is a bit more than other hotels but you get what you pay for. A lesson I learned the hard way on trying a different (cheaper) hotel. This hotel lives up to the hype and I would definitely stay here again. read more

Wonderful hotel! The staff was very sweet, and helpful! We got a free breakfast both nights we stayed, and man it was good! Very VERY clean(: we are excited to come back! P.S. If you are looking for somewhere to eat the sandwich shop by Starbucks called Jersey Mikes was absolutely amazing! read more