Well, well, well. It's been a hot minute since we've been here. Things have definitely changed for the better here. The entire hotel has been renovated. It smells new, looks new and even the carpet in the stairwell and gym equipment are new. Customer service was outstanding and this time we didn't travel in the middle of the night. Check in was excellent Hampton standards and I'm looking forward to going back. Thank you! read more

This "motel" did not meet my standards. I was moved to 4 different rooms and there was an issue with each one. I had already driven 5 hours and it was dark, so I muscled through. First room smelled rancid, dingy, dark, on the first floor near the exit with an inside adjoining door and someone was in the other room. Moved to another room, the heat was not working, moved again, third room had a brown stain on the bed cover, moved again and didn't see how disgusting the shower was until I was naked and getting in. I will never stay there again. This was the most disgusting place I have ever stayed. Not to mention stains on all the furniture and walls. read more

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Bugs cockroaches , filthy dirty, unsightly employee watching tv and eating multiple times we were in lounge area wouldn't answer telephone. Furniture was filthy in lobby and room furniture was all banged up. Cable tv cut in and out making it unwatchable. read more

clean rooms but low food options for breakfast pool was so fricking cold no one was swimming also channels not named

A lot has changed here since we first stayed here 10 years ago which is why I dropped to 3 stars. The entire place is showing it's age. The furniture in in the room and around the hotel is also showing a lot of age. The room was nice, clean and had all the amenities we needed. The beds were not comfortable. The breakfast was fairly good, but we were astonished when we arrived the employees were helping themselves to the hotel food using their bare hands to load up their plates. And one had such long hair that every time she moved her hair would fly all around. Sure was not very appetizing. This will be the last time we stay until they update the entire property. read more

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New mattresses, as yours are down to the bones. Not good for people with bad backs. Otherwise, the room was clean.

Not the best place to stay. Room looked clean but has a bug infestation in the rooms. read more

Hampton Inn Ozark - Roach - Hotels Near Me - Ozark, Alabama

Enjoyed our night there. Good solid breakfast for these times, with Jimmy dean sausage sandwiches, cereal (about 8 varieties), bagels, self made waffles, milk and coffee and juice, various packaged pastries, hard boiled eggs and oatmeal, and other stuff. Staff was nice. Free bottled water. Lots of wet wipes everywhere you look. Found one earwig in my room but at least it wasn't bed bugs! Also wish they'd change out the toilet paper between stays. Don't like to use it from previous guests. read more

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Filthy. Period . Can't believe this is technically associated with Hilton. Our floor hadn't been vacuumed in a long time... bits and pieces of junk all over. There were climbs of dust in the bathroom especially behind the door when it is open. Obviously when " cleaning" the door remains open, and mounds of dust can collect in the corners. The bathroom floor? No way it was even washed. We saw dried spots of lord knows what on the floor. Just disgusting. Continue down the road 10 minutes to Dothan. College town... probably higher standards. That's what we're doing next time heading through to Florida. read more

The breakfast was really good. The staff was really friendly. The gym was nice and had nice equipment in it. Will stay again.

The place was very dirty carpets in the halls and in my room the bagels had mold on them in the morning the TV did not work and we got there at 2:45 and could not check until exactly 3:00 which is crazy the worst Hilton hotel I have ever stayed at and I have stayed at many over the last 25 years read more

Was there last may 6 to 9 2024.The staff is great.Breakfast is ok and like the 24 hour coffee,tea,chocolate in the lobby.Room is clean.Will stay again in the future. read more

Worst hotel stay ever! Took me over 10+ hours of phone calls to resolve being double charged by Hampton inn and Hilton.com online reservation booking. read more

Hampton Inn Ozark - 4+ hours spent on hold 3 separate occasions trying to resolve being over charged by $380 on room - Hotels Near Me - Ozark, Alabama

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This hotel is disgusting. I have stayed here many times in the past and had a good experience; but now it is terrible. Immediately upon walking into the hotel you will see a sign that reads, "This is a non smoking hotel" yet the entire first floor wreaks of cigarette smoke. After checking into my room, I was pleasantly surprised to find pubic hair all over the sticky bathroom floor. I'm not even sure how this is possible, but almost every tile had hair on it. It's almost as if the room was never cleaned. When I told the manager, he moved me to the room across the way that smells like a fart. I sprayed a room spray in hopes that it would smell less like fart, but it does not. There are spit stains on the walls and the management seems to not care about any of this. Hilton should send someone from headquarters over to overhaul this location immediately. Beware, this place is what you would expect from a roadside motel, not a Hampton read more

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Mind you, this is my rating for the kind of hotel it is: Midrange chain hotel in a small town. Overall, a really good hotel. Professional check-in, comfortable bed, etc. Three minor things keep it from being five stars. 1) WiFi is slow. As in I did an internet speed test and it downloads at about 1.5mps. That's slow. 2) Checkout is at 11 a.m. So why did housekeeping come knocking at 9 a.m.? I don't understand. 3) I know it's a free breakfast. But the eggs were really blah. That's it. I anticipate being in the Ozark area any number of times over the next couple of years on biz, so I think this is my go-to place to stay. read more

Terribly overpriced as a Hilton honors member...chair had stains on it. Front desk person never gave us a receipt and could barely understand him. Breakfast was poor at best. read more

Let's get this straight-I'm a Hilton Honors member so I've stayed at Hilton properties all over the U.S. as well as in Europe, the UK, and Scandinavia. In fact, nowadays when I plan a vacation, one of my first priorities is to search the immediate area to see what Hilton properties are nearby-not because I'm a HH member but because by and large, the Hilton properties tend to be the ones with a great reputation for cleanliness, safety, friendly and competent staff members, and lots of free extras. It has never steered me wrong-until now. We stayed at the Hampton Inn in Ozark Alabama over the 4th of July weekend while there to see family. We could not have had a worse experience. Let's start with the good (and believe me, I have to struggle to find it). Chris, the gentleman at the front desk for most of our stay was very helpful in getting us the basic things we needed (towels, toilet paper) as well as being sympathetic to our plight. He also gave us the manager's business card when we told him we were going to be leaving this review And that about does it for the good. Now the bad-I noticed when I booked the room on line that there was a distinction between smoking and non-smoking rooms. I guess Alabama hasn't gotten the news yet that smoking is bad for you and allowing smoking on your property is a detriment to customers who don't smoke. Nonetheless, though, it was a Hilton property and they did have non-smoking rooms, so I took a chance. The first thing that hit us when we walked into the room was that the whole room smelled like an ashtray and it was disgusting. We should have asked for another room but we forged on. Also, the sign on the hotel room door clearly stated that it was a non-smoking room. So if you can't stop some idiot from smoking in a non-smoking room, what would make me think any other room would be different? We put up with it. The second thing we noticed was a sign on the bathroom mirror that said-and I'm not kidding here- "for your convenience and privacy we will not clean your room daily unless you request it." Are you kidding me??? Who put that stupid rule in place? That to me was something no doubt left over from the pandemic and they decided to keep that little jewel in place. So we did ask....and asked....and asked....and asked. In fact, we asked 4 times over 4 days to have our room cleaned, went down to the desk and actually spoke to someone to have our room cleaned 4 times and that room looked just as bad the day we left as it did after the first night. We never got it cleaned and that's why Chris was sympathetic. He said that they were having trouble with the housekeeping staff and with them keeping up. Mind you, that same housekeeping staff was in our hallway cleaning rooms every single morning we were there-just not ours. We would have asked one of them, but we assumed they had gotten the direction we left previously-our mistake, apparently. The third thing was the food. To say it was awful was an understatement. It was either powdered eggs or egg beaters that someone couldn't cook properly, but it matched the room-disgusting. There was also the turkey (?!) sausage that was terrible. I settled for cereal because I know you have to really stretch to screw that up. However, on the last morning there was no milk, so that killed that plan. And that brings me to another point-one single person trying to keep up with a breakfast "bar" is ridiculous. They ran out of everything (although why I can't imagine) and she had to work hard to refill and replace things. It was bad food, but I guess people thought it was better than nothing. She clearly had her hands full. What was amazing was that on the last day (which was after the holiday) they had omelets and pork sausage patties which leads me to question why they couldn't serve that previously? Saving that stuff until after the holiday rush???? No, I think once the holiday crowd was gone, the hotel was back to full staffing levels because there were clearly better things on the bar (although no milk) and someone actually vacuuming which was not something we had heard on any of the previous days. I understand its a holiday weekend and there are labor shortages, but you should at least get someone to clean rooms in between days when asked. We saw plenty of housekeeping staff, so there's no shortage there. And why should we have to ask to have the room cleaned? When did that become an option? And if you can't enforce non-smoking in your non-smoking rooms then cut out smoking altogether. You are alienating a large population of people. I don't like leaving negative reviews like this, but the management of this hotel needs to be aware and they need to do something about it. The sad part about all of this is I can no longer just trust the fact that it's a Hilton property-now I have to do all of the research and if it means staying in something other than a Hilton, then it's worth it to me. read more

I would give a minus if that were possible. What this "Hilton" hotel doesn't tell you is that they have a 48 hour cancellation. The manager her is a nasty power hungry person who will refuse to cancel because of the power she has, then lie to you saying it's company policy. She also likes to charge your credit card before your stay-so you're stuck. I will never stay with n another Hilton hotel. They will take your money while smiling in your face and counting your money. Stay away-honors points don't matter. They see you as a number only! read more

This is a very clean facility. My allergies or lack of will verify this. My body will sense mold like a dog smelling food. Many hotels are using covid as an excuse to only serve starch only. This hotel's solution is microwave Jimmy Dean biscuits and package of eggs, sausage and cheese. There are bagged boiled eggs, yogurt,bagels and cheese, and the starchy items. Let's see, friendly staff, clean hotel, and a make shift hot breakfast during the pandemic forces me to give this hotel 5 stars. Its not a five star hotel but these people did a great job and earned my 5 stars. For those of you who do not understand, a five star hotel will cost you hundreds of dollars a night. read more

Always stay here as we travel north from Florida. Always accommodating and the rooms and beds are great. We got here early today and had a nice swim before going out to dinner. read more

I stayed at this location and I was overcharged. I spoke with the General Manager (Ms. Frances C. Crittendon) regarding my bill for the 3 night stay. She was rude and unapologetic. She has no conflict resolution skills and only escalated the issue. I am not sure how she became general manager, but she should NOT be! She refused to fix the issue despite me showing her that I was overcharged. This location is a franchise location. And, she absolutely refused to give me the owner's information. Do NOT stay here unless you want to have to fight to get your money back! read more

Great hotel! Room was clean and bed was super comfortable. Shower was great. Provided all the toiletries. Plenty of clean towels. Breakfast was delicious and had lots of healthy choices. Really good coffee! Front desk staff was very friendly and helpful. Overall, a great stay and a good value. Will definitely stay here again. read more

BLOOD STAINS ON SHEETS NO JOKE!!! I waited awhile before leaving this review because I wanted to give the management time to contact me I've sent emails and left several voicemails. I stayed here because it was close to the base that my daughter was graduating from. We took my daughter out to dinner came back took a shower pulled back the sheets to find the bed had fresh blood stains. I called the front desk and asked for a manager the manager was shocked and said that she thought they changed the sheets. The stain was so bad she had to remove all the bedding on the bed. I asked if she'd changed both beds she did not. Beware the don't change the sheets and I'm sure we didn't have fresh towels either. NEVER AGAIN! Also manager refused to take me calls. read more

Our room was very clean and all the staff went above and beyond. My only complaint is that the walls are paper thin. We were there during the Florida hurricane evacuation so it was a full house. I could hear the man next door snoring through the walls at night. Most Hamptons I've stayed at were built with better noise reduction. It was still a very clean place and the staff were exceptional. read more

When we arrived we had to wait for ten minutes for someone to help us even though it was a peak time (6pm) and again at another time that I wanted to buy a drink. That is why they lost a star. Other then that everything has been good. Hotel is clean. read more

I am a longtime honors member and have never experienced anything like this hotel. The front desk and housekeeping services were extremely nice. However, the general manager, Frances Crittendon, refused to come to the lobby and talk to the guests who were told we could get an early check in. The rooms were ready as housekeeping confirmed that. We literally had girls who were preparing for a pageant in the lobby of the hotel. Absolutely no hospitality by the so-called manager. read more

Buyer beware. Hampton inns have a 48 hr cancellation rule and there are no exceptions. They will charge you for the room if you cancel inside that time frame. In my case it was due to weather. Never again. read more

Nice midrange. We were heading south and all the similar hotels in Troy were full. This was about 45 minutes further drive. Staff was very nice when I called. Rooms are nice. Looks relatively new. Nice little breakfast bar. Kids were thrilled with the the waffle bar which had whipped cream, Oreo bits, setup and sauces. Adults had eggs, toast, oatmeal++ read more

I love this hotel it is very new, Ive been staying here for the past 3 years, every time I come here to Ozark, Alabama. The staff is great, professional, and polite. I would definitely recommend this hotel, for a stay. read more

Stayed here on the way through town. No complaints - helpful front desk, easy check-in, comfortable and clean room, good breakfast. Would def stay again. read more

This Hampton inn was a pleasant surprise! Only 3 years old and looks brand new. The room was spotless. Courteous staff and very nice breakfast. Hot options and fresh fruits. Would definitely stay there again. read more

Everyone one is consistently friendly. Mara, who worked at the front desk was kind and went above and beyond for our family. We very much appreciate the business run at this location. We would recommend anyone to this hotel due to the pleasant staff and clean (and comfortable) facilities! read more

If Sean was fired I would give it 5 stars. Sean was a huge dick! I showed up at 2:00 pm and check in time is 3:00 pm. I also checked in on line the night before and chose a room on the top floor. Also I am a Diamond member and have been for around 10 years. Sean would not check me in because he did not know if my room was clean. When I asked if he could check with house keeping he refused and said it was policy to not bother them. He did offer me a room on the 1st floor and after being reluctant to do so I accepted. Sean knew I am a Diamond member and was just very rude about the whole thing. What really got me was when I was bringing in my luggage guess who was at the front desk chatting with Sean???? That's right, housekeeping!!!! So much for not bugging them!!! Looked like he was hitting on one of them. In my opinion and the opinion of the family who we were in town to see, save some money and go across the street to the Microtel......Our family who lives there says they have heard people make bad comments about the Hampton. Also, the pool was very dirty. Night shift front desk people were amazing!!!! read more

As for the accommodations itself the room was very clean, no issues there. There was plenty of parking, decent continental breakfast. The complaints are this: apparently the walls are paper thin. Lucky for me there was a little league ball team staying which decided to sprint up and town the halls, slam doors, and scream until midnight. Manager was called twice, no results. Second major issue is the housekeeper is illiterate. She blew straight through the Do Not Disturb sign just to stare at me while i was getting in the shower. Awesome. Go with the Hampton in Enterprise if possible. read more

On the day of my check out 1/25/2013. Posted on my door knob is the don't disturb sign, which is given to you by the hotel. At 11am the housekeeping tries to enter the room without knocking. HK is unable to enter because of the top latch that is secured! HK begins to try and communicate with me through the 2in gap and I readily respond with "Get the hell away from my door & respect the sign posted". HK still continues to try and communicate and I ask a second time to close the dam door & respect the sign posted. I immediately call the front desk and the GM Shane answers the phone and I state my complaint and he responds "We can open the door at anytime we feel like and checkout is 11am". I tell him you are wrong and cannot enter a room which is paid for and I have not finished my allotted time I purchased. FYI checkout is 12 noon verified by Hilton Honors Customer Service. GM Shane starts to argue with me and tries to escalate the situation with no success. I call Hilton customer service and state my complaint and within 15 mins I had my entire stay refunded (300$)! Now here comes the River Card...GM Shane calls the Ozark police at 11:30am and states to officers that I was trespassing and I wouldn't leave my room and he belived there were drugs inside the room. GM Shane lied and tried to get me arrested from a 5 min phone dipute. I was not arrested and no drugs were found but I was escorted out of the hotel as like a criminal! The job of a GM is to descalate and attempt to resolve any hotel guest complaints & help the hotel earn MONEY! GM Shane did the exact opposite and gave me a FREE 53hr stay and a additional 3 FREE NIGHTS at any HAMPTON INN in the US. My entire stay up until the last hour was perfect! Thanks GM Shane for a very memorable time. read more