Stayed at this location for the first time during a recent work trip, which happened to fall during…read morea heat wave. The AC was running in the common areas, though it wasn't particularly strong. Unfortunately, the gym had no working air at all. That said, the unit in my room worked very well, and the ceiling fan over the bed made a big difference in keeping things cool overnight. The studio layout was thoughtful, with clean furniture and a comfortable setup that made it easy to settle in for a few days. The property is set back from major roads, so it was nice and quiet throughout my stay. The breakfast bar was well stocked and about what you'd expect. Staff were friendly, transparent about any issues, and genuinely apologetic where needed. The entry and lounge areas were also nicely designed and welcoming. I'd definitely consider staying here again.

Overall, our experience was amazing. We only stayed there one night but the place looked very…read moreupdated and modern. The toilet/door situation though, Blech! Pros: 1. The suite is great if you have toddlers because the large pullout sofa bed is comfortable and you and the kids rooms are separated by a door. 2. I loved having the full kitchen setup with a full refrigerator instead of a mini fridge. 3. There were enough outlets around for me to plug my many things into without having to use an extension cord. 4. The TV had our name on it and a lot of the streaming apps already available. 5. The complimentary breakfast area was spacious and the food was good. Nothing really stood out specifically though. It was your typical waffle maker, scrambled eggs, cereal, and coffee type of bar. Looked very clean though. 6. The nice sturdy crib was a plus! 7. The recycling bins in our room was an unexpected pleasantry along with the neat trash/recycling bins in each hallway. 8. If you forget an item in one of the rooms and can't drive back to get it, they can ship it to you. I left my 10lb laptop bag with cables, hard drives, etc. Through FedEx I got it back in 4 days. Cons: 1. The master bedroom was not the biggest space. I didn't have a ton of trouble getting around but it just would've been nicer to have more space. The living room area was spacious though. 2. Although I eventually got my lost item back, it wasn't the easiest process. At one point they told us it wasn't there at all. It took hours for someone to confirm the location of my laptop backpack. They should have walkie talkies to improve communication 3. There's not a lot of good shaded parking spaces. So if you're coming in the summer, be prepared! Your car will become a sauna! 4. The bathroom door was waaay too close to the toilet. You basically can't open or close it all the way without hitting your legs. It was EXTREMELY frustrating! They really need to fix that. Review over

Great stay at the Holiday Inn Express in Rochester-Victor. Stayed 2 nights in August 2026 while…read morevisiting Niagra Falls. Clean room, no weird smells, no crazy noises, big parking lot, easy check-in, great breakfast (well stocked w/ eggs, potatoes, protein, pancakes, oatmeal, yogurt, coffee, juices each morning). We always enjoy Holiday Inn Expresses because they are consistent for us. We know we will get good pillows, sheets, a microwave & fridge, fast wifi, etc. This one had an indoor swimming pool and jacuzzi which was great and we used both evenings. There is a big set of stairs which was oddly satisfying to have for a 2 story hotel. There is a chilis restaurant a stones throw so we walked over and had dinner there the 1st night. Never went to the gym but it's located right next to the pool. Wish the beds were a bit bigger but we're spoiled at home w/ our King bed and always need 2 beds now w/ a large teenager in tow. No complaints here, great location, we would go back!

We stayed at the Holiday Inn Express in Victor, NY while traveling through to Ohio and chose it as…read morea convenient overnight stop. Check-in was quick and easy, and there was plenty of parking available, which made arriving after a long drive stress-free. Unfortunately, things went downhill once we got to our room. When we opened the bathroom door, we found dirt in the corner along with what appeared to be droppings. Even more concerning, the bathroom trash had not been emptied from the previous guest, and there was a package of testosterone gel left behind. This immediately raised concerns about the cleanliness of the room and whether it had been properly serviced before our arrival. The rest of the room was acceptable but fairly ordinary. Nothing stood out as particularly good or bad--until it was time to sleep. The air conditioning unit made noise throughout the entire night, making it difficult to get a good night's rest. Thankfully, we were only staying for one night. Breakfast the next morning was okay, but it didn't compare to the breakfast buffet offerings at Hyatt Place. Vegetarian-friendly options were also fairly limited. At checkout, we showed the front desk associate photos of the bathroom conditions and a video of the noisy AC unit. While he was polite, he told us he couldn't do anything and suggested that we call back later to speak with the manager. In my opinion, it would have been better customer service to have the manager contact us directly rather than requiring us to initiate another call. The bright spot in this experience was the manager, who was very professional and understanding when we did speak with him. He ultimately refunded half the cost of our stay, which we appreciated and felt was a fair resolution. Overall, while the staff handled the situation appropriately once it reached management, the cleanliness and maintenance issues should never have occurred in the first place. Because of this experience, I would likely choose a different hotel the next time I'm passing through the area.

I've been spending a bit more time in New York this year and we had a weekend at the Strathallan in…read moreFebruary that we both really enjoyed. After making our reservation, we had tried to extend it when our plans changed, and the hotel was booked, so we had to stay over at a different hotel on the first night, which had us requesting a really early check in (~noon) and were pleasantly surprised that they were able to accommodate it. We were assigned a 2 room suite with a little kitchenette and 2 balconies. It was much too cold to sit outside, but we were pretty excited about the balconies, and hope to return to enjoy that. The room was very spacious, both the bedroom and the living room. Water temperature was good, water pressure in the shower was great. We had plenty of linens. The staff were really friendly. There is a rooftop cocktail bar with outdoor areas that it was too cold to use, but looked cute. We did eat at the restaurant and visit the cocktail bar, and enjoyed both. Note that as of Q1 2026, there is construction on the property as they renovate some of the floors. So there is a bit of dust on the elevators and some construction noise at times. This also lowers the capacity of the hotel as only about half is complete.

Mother's Day brunch at this hotel is fabulous. I have been blessed that my daughter has taken me…read morehere several times! With my grandson! And we always enjoy our meal and experience! I hope they offer it every year! We definitely enjoy ourselves. The food is fresh and the surface is excellent!

We recently stayed at the Fairfield Inn Rochester Airport after arriving on a late flight before…read moreheading out on a family vacation to the Finger Lakes. While our stay itself was what we expected from an airport hotel, I wanted to specifically recognize your manager, Chardonnay Jeffries, who made a lasting impression on us. We checked in a little after 10 p.m., got settled in our room, and ordered a very late dinner. When I came downstairs around 11 p.m. to pick it up, I noticed Chardonnay had just arrived for work. She was incredibly friendly and welcoming and told me to let her know if there was anything our family needed during our stay. The next morning, we came down for breakfast a little after 9 a.m., and I was surprised to see Chardonnay still there. She was moving nonstop throughout the breakfast area--refilling food, bringing out fresh carafes of coffee, cleaning up, and making sure the 20+ guests eating breakfast had everything they needed. What really struck me was realizing that she had been there for nearly 12 hours at that point. Despite what had obviously been a very long overnight shift, she remained friendly, professional, attentive, and continued taking care of guests with a smile. I don't often take the time to submit hotel feedback, but Chardonnay deserves to be recognized. It's easy to provide great service at the beginning of a shift; doing it with the same energy and professionalism after nearly 12 hours is something else entirely. I hope someone in hotel leadership--and Marriott, if this feedback reaches them--takes the time to recognize Chardonnay for the effort she puts into taking care of her guests and the property. Employees like her are the ones guests remember long after checking out.

Thank you to Chardonnay and team for your thoughtful hospitality! You truly made us feel relaxed…read moreand taken care of on vacation. The birthday card was an especially kind gesture. Thank you!

This hotel is located off the highway further from Rochester downtown. It served as a pretty good…read morehome base for our trip in Rochester. There's plenty of parking and lots of grocery stores and restaurants nearby. Service was polite and prompt, there was generally always someone at front desk to respond to questions and check in/out. One thing to note is they have a 2nd building that doesn't have an elevator which is 2 stories. I feel like they don't advertise this but if you have trouble with stairs, it can be a bit annoying to have to go to another building and bring up your luggage via stairs. The main building is where breakfast is. The breakfast is free and include an egg protein, a sausage proton and potatoes. There's also yogurt, milk, coffee/tea, bread, cereals, granola bars, apples, oranges and bananas. The nice thing is they leave the cold food items in the fridge that you can get throughout the day. Same with cereal or prepackaged food items. The rooms themselves are clean though a bit dated. Space of the rooms is average. Overall, for the price, it was pretty good and met our expectations.

This hotel has excellent service. When I made a booking at this hotel, I told the person we will…read morecome late. When we arrived at around 1AM, the front desk manager said he saw the request and waited for us. The breakfast service here comes at no additional costs and has all the typical servings. But it goes to 10:30, so you can get the extra sleep in. I stayed at the Lodge house, which is a separate building from the main one. The hallways had a cigarette smell and the rooms looked old and outdated but no cigarette smell. The furniture and TV looked like they were from the early 2000s. There isn't a tub in the bathroom and instead there was a shower pan design. Personally, I prefer tubs. The beds were very comfortable, fridge was big, AC was quiet, and it was nice having a snack bar in the room. Each snack goes for $1.95. All in all, I had a great stay here and recommend this hotel. It would be nice if the Lodge house was renovated to make it even better.