Moved in April 7 2025 gave notice of intent to vacate on Oct. 7 2025 date of notice was 8/18/2025…read more{more than 30 days.} Was in the process of moving to new apt and stopped by to lend out my paper shredder to a resident, {September 30th 2025}. They cleaned out my apt of some of my personal belongings. It was paid for until Oct. 7th 2025. Called the police and they met me there. Gave the officer and manager, Eric Guimaraes, a list of my stuff stolen. The officer said since the management had master key it is a civil matter and I should get a lawyer. Management admitted he jumped the gun!! Never paid me for my stuff or tried to make things right. Sad place to put family members. House keeping is a joke and the meals are terrible.

This company is bordering on Elder Abuse…read more They have cut back extensively, staffing is minimal and untrained. Management lacks any semblance of compassion and has run off almost all of the help. Budget mismanagement should be investigated, the rates these fine folks are paying, is not equal to the care they are receiving. Award winning??? Seriously.

One year ago, we made the decision to move into Assisted Living and chose Brentwood @Fore ranch in…read moreOcala, Florida. Looking back over the entire process from the beginning to the present time, certain individuals stand out from the start. The first contact was Alice at the concierge desk. That contact was friendly, professional, and efficient. Although it was a weekend day, we were connected to Ginny in marketing within a few minutes. Ginny remembered s from the time we toured the facility a few months earlier and was ready to start our application for residency. Although there seemed to be a ton of paperwork, she led us through the process professionally and efficiently, giving us guidance on timeline, options on the move, information on required documents, etc. we found her to be knowledgeable, professional, and accessible as the move went forward. During our time here we have not experienced any employee being rude or uncooperative to either of us. We are happy here. A good beginning sets the stage for a good experience. It is a pleasure to give the facility and employees 5 stars.

Brentwood at Fore Ranch is an Assisted Living and Memory Care Facility (ALF) in Ocala, Florida. My…read moremother lived there from July 2019 until October 2022. The building is reasonably nice but deteriorating and in need of maintenance. My mom's room had a nonfunctional bathroom fan with moldy ceiling tiles around it that apparently had been there for longer than several days (see the included photo below). While I was there in September the hot water failed throughout the building. There were complaints about this from unhappy residents for multiple days. The rooms are nice but the floor covering is frequently peeling, creating trip hazards. The food is reasonably good. The staffing, management, and care provided is a significant concern. If you are evaluating assisted living in Ocala, ask how long the Executive Director has been in place. It is a telling piece of information about staffing turnover. Without consistent leadership to provide management and staffing oversight, the care for your loved one may not be as dependable as expected in an ALF. During the three years my mom lived at Brentwood, there were three different Executive Directors and the position was vacant when we removed her from the facility in October. On August 30th, 2022 my mother had a stroke at Brentwood. In fact, she likely had at least 2 strokes that day. The first stroke symptoms were in the morning and quickly observed by a dining room service employee who pushed mom's medical alert button that is provided by Brentwood. She went to the hospital by ambulance but was released back to Brentwood the same day. Upon her return she fell. She was evaluated by the Brentwood staff and it was determined she was okay. Later that same day in her room, at 4:39 PM, the button was again pushed on her medical alert necklace, presumably by mom who had fallen in the bathroom. At approximately 5:05 PM that day my brother made an unexpected visit to mom and found her on the floor in the bathroom. After repeatedly pushing the alert button on mom's pendant, my brother finally had to go down the hall to find staff to help. This was more than 25 minutes after mom's pendant was pushed at 4:39 PM. A Brentwood Director says the 4:39 alarm was responded to in less than 2 minutes, though Brentwood is unable to identify who responded to the alarm within 2 minutes of 4:39. The records supporting that assertion have been requested verbally and in writing without result. If your loved one does not need much assistance and can get around well on their own then Brentwood is an adequate facility. However, if you are searching for an ALF that can be counted on to provide the timely assistance your loved one may need, there are likely better options in Ocala. As an independent care manager said to me as we were looking for alternative care for mom, Brentwood is good at enrolling clients into their facility but not very good at providing the necessary care.

Our family had a very concerning experience at this facility…read more My grandmother was admitted following a hospital discharge after a fall in which she hit her head and injured her shoulder. Despite this, neither issue was evaluated or addressed for more than a week, and only after our family repeatedly raised concerns with staff. She required a two-person assist for toileting, yet staff frequently refused to help her, leaving her in soiled briefs. When assistance was provided, the treatment was often lacking in compassion and professionalism. The facility was fully aware that our family holds power of attorney and health care surrogate authority and that we planned to relocate her closer to home. Despite this, care-plan meetings were held without our involvement. Additionally, attempts were made to pressure her into signing documents and transitioning into their assisted living program, which we found deeply inappropriate. Also, we needed a copy of her ID to take to the post office to close her PO box, and the Social services director Joyce treated us like we were criminals. Finally, while she was placed in a skilled nursing unit and billed as such, the level of skilled care expected did not appear to be consistently provided. Based on our experience, I would strongly encourage families to be vigilant, ask detailed questions, and closely monitor the care of their loved ones if considering this facility, and please find somewhere else to take them.

Sadly my Mom is there for now. The sales team is great but once you are in nothing ever gets…read morefixed. All residents complain about the food. But 5 months ago my Mom's AC failed and is still not fixed. I have complained as high up their management ladder I can find. And have heard 2 weeks to repair for 4 months. Their solution is a floor unit in my Mom's small family room which sits in the middle of the floor. Worse, there's no room for a unit in her bedroom. Anyway, please proceed with caution if you're looking at Hawthorne and talk to some residents but not the ones hand picked for insight.

Walking through the front door makes you feel like you are home. The staff truly care about the…read moreresidents and it shows. The residents seem to love it here.