To whom it may concern. In staying here from a bike accident. I just wanted you to know that…read moreAshley Tina and Syanne do a great job a go beyond the call of duty. I'm glad I'm here to learn how to walk again. Thank you. Todd Fisher 614 619 3948 room 610A.

Hawthorn Rehab. If I could give a 1 minus I would. The Director of nurses the Administrator the…read more Unit manager and many more are a JOKE! Quite scary in the natural setting of things. Not one single employee seems to know their job. Let alone follow through with written orders. They need to fire all present and hire new staff. Completely different people. Not one employee I have encountered knows how to do their job and follow orders to care for the patients in their care. I am in shock that these people receive a pay check for what they do NOT do. I have to call everyday to ask why orders are not addressed. Never an answer but always a lot of excuses. Hawthorn Rehab. If you love your family member BE AWARE. Look elsewhere for true care. AFTER THE REST OF THESE RE VEIWS.....NO ONE HAS ANYTHING GOOD TO SAY! So very concerning!

My grandmother recently passed away and I wanted to write about where she spent her last couple of…read moreyears. When my parents and my grandmother moved to the Ocala area about ten years ago my grandmother was already starting to show some signs of short term memory loss and dementia, but she insisted on living in her own home and not with my parents. The retirement community they moved into was great and it's the kind of community where everyone seems to look after each other. When my grandmother got to the point where it just wasn't possible for her to take care of herself any more they sold her house and my Mom found her a place called the Bridge at Ocala. It was a difficult decision, and a very expensive one, but the employees at The Bridge cared for my grandmother until her last breath. When I say they cared for her, I don't mean they just took care of her, I mean they cared, they really did. When she was still able to get around they brought her into the community rooms and sometimes even forced her to have some fun (she'd fight it, but then tell my Mom afterwards that she was really glad she went). When over the past year or so she had gotten so weak and ill they would get her up into her wheelchair and bring her outside to sit with her or at least so my parents could sit with her. The place wasn't perfect, and there were times when there were miscommunications and even issues with things like her meals and the cleanliness of the place, but they were few and far between. The last time I visited my grandmother it took her quite some time to figure out who I was, but it was a nice visit for me...even if she didn't remember it the next day. My grandmother passed away yesterday in the early morning, in her sleep, and I'm happy she was at The Bridge with people around her who cared for her and about her. I can't thank you all enough for everything you did with my grandmother over the past couple years and for my mother who just simply couldn't be there all the time...I don't know what she would have done without you.

Abysmal facility and terrible employees. Lotti Smith had doctor's orders to distribute seizure…read moremedication to my grandma. My grandma indicated to multiple facility team members that she never received the medicine; to which they told her she was wrong and they know she took it this morning. She got denied today from each person she informed. I call and ask for the report of medicine distribution, at which point I was informed by Amber Grace that the delivery did NOT take place at 9am as I was first told. She will die without this medicine and nobody will give it to her without consent from a manager. None of the managers will answer...so the charge nurse Tamara refuses to give her the medicine that my grandma took by herself every day for over 60 years. I admitted her to this facility yesterday. I figured she could stay at The Bridge for around a month... Two days ago I took her out of HealthSouth acute rehab for a hip fracture. I will be taking her from The Bridge tomorrow if she is still alive and filing a lawsuit for incompetence and misconduct where they are medically liable.

Walking through the front door makes you feel like you are home. The staff truly care about the…read moreresidents and it shows. The residents seem to love it here.

Toured Harmony with a salesman. As he showed me around the facility, a lost scared resident came to…read moreus & asked to be shown to her room. He directed her two corridors away. About 5 minutes later the wandering lady returned still confused. Again, he directed her. Feeling sorry for her, I asked the shaking woman if she would like me to show her to her room? Thankfully the lady said "would you please". I walked the lady to her room which was locked, then took her to a nearby office where the employees rolled their eyes exasperated at the poor lady. I went back to the salesman who was waiting 2 corridors away to continue my tour. Really?!! This is supposed to be memory care & no one wanted to help her? Harmony isn't compassionate or caring. Not a place for my relative for sure. There are better places that are the same price.

Some advice to the hundreds of pissed off customers. State DMV is the place to start. They WILL…read moresend State officials and valid complaints WILL be addressed. After notification they will have 30 days to comply before receiving serious consequences. In our case we also had structural issues. Those type of issues must be resolved within 7 days. This was our experience anyway.

It's frustrating how online platforms allow anyone to post whatever they want about a company, and…read morethose comments can remain visible for years, regardless of whether the issues have long since been resolved. Many of the concerns raised have already been addressed, yet some individuals, possibly even competitors, continue to post misleading or exaggerated claims that unfairly impact the reputation of hardworking, honest professionals. What's even more disheartening is that platforms like Yelp and Google don't allow older or resolved complaints to expire or be archived, which means outdated information continues to shape public perception. That's simply not fair. Let's be real: no company is perfect, and no product is without flaws. These are factory-built homes, not handcrafted wonders of the world. Expecting perfection is unrealistic. It's time people recognize the difference and give credit where it's due

Great place love the residents here staff is very tentative to needs of residents and chefs are…read morefriendly as well

Moved in April 7 2025 gave notice of intent to vacate on Oct. 7 2025 date of notice was 8/18/2025…read more{more than 30 days.} Was in the process of moving to new apt and stopped by to lend out my paper shredder to a resident, {September 30th 2025}. They cleaned out my apt of some of my personal belongings. It was paid for until Oct. 7th 2025. Called the police and they met me there. Gave the officer and manager, Eric Guimaraes, a list of my stuff stolen. The officer said since the management had master key it is a civil matter and I should get a lawyer. Management admitted he jumped the gun!! Never paid me for my stuff or tried to make things right. Sad place to put family members. House keeping is a joke and the meals are terrible.

I can't say enough about the wonderful continued care my 101 year old mother has received these…read morelast 2 years. The food , cleanliness of the facility and care have been exceptional. If any problem arises, they give it immediate attention and resolution. The activities department keeps entertainment possible on every level. I can say Scott Leans, the director knows exactly how to make every person feel special. He is on a first name basis with everyone and his ability to make everyone laugh and smile is amazing. If you want great continued care for your loved one, this is the place to give them a good home. Irma Calfo, my mom says so.

The staff is very caring, patient, and attentive. The facility is well taken care of and…read morecomfortable, a good cross between homey but capable of the health care needed.

I worked at the 24th rd Hampton Manor location as the maintenance man…read more Very shady management. During the interview I was first told I'd have to pay for my own background check about 3 times they told me this, and then they took the words back days later telling me I didn't have to pay and that the company will pay for it. It was a very weird interview and process, as if they have no clue whether or not to charge you for the background or pay it themselves. I think they are tired of losing money on background checks for people that won't stay; but they were desperate so decided to pay for the background check for me, who knows? If hired, you will realize why employees don't stay and it'll make so much sense. You have to pay for your own tools and your own uniforms. Once hired on, you quickly realize that the maintenance closet doesn't have anything for you to do the job with any level of quality or timely manner because things that you need aren't there, forcing you to contact management and having to wait several days to get anything that you need. If you ever have a complaint about something at the job, don't bother complaining, as their 'Open door policy' is a complete and utter joke, as they will secretly tell the person who you complained about what you've said. And HR doesn't care. Oh and on top of being a maintenance man, they won't tell you this in the interview but you'll be expected to drive residents to their appointments or to transfer them to another facility with no extra pay. Regarding no extra pay; Hampton Manor charges new residents a $150 dollar fee for the maintenance man to install their furniture, but you as the maintenance person (The person installing the furniture) won't see a single penny of it. The money goes straight to Hampton Manor. You will be expected to be on call every 3rd weekend on a rotation, but guess what? You won't be paid for being on call, you will be paid $25 "IF" you get called out for service and mileage, but don't expect to get any money if you don't get called out. So you have to waste your weekend being on call and alert and if you don't get called out, there's zero money it for you.

This fine facility and especially staff took care of my mother and father when they started to need…read moreassistance in their later years. They had planned to make this possible and they enjoyed their stay. There were many activities they participated in plus meals, rides to the store, self care and very professional care. Thank you to The Windsor and the staff there. Later life is good here.

Choosing The Windsor of Ocala for my mother has been a life-changing decision. The unparalleled…read morecare and unwavering dedication shown by the staff, especially Brenda, have not only brought immense joy to my mother but have also given me peace of mind. Brenda goes out of her way to help and exemplifies the highest standard of care. The personalized attention and genuine compassion provided by Brenda and the team go beyond standard care; it's a testament to their commitment to creating a home away from home. As I envision my own future, I am confident that The Windsor of Ocala will be the place where exceptional care meets unparalleled comfort. An extraordinary haven where every resident is celebrated and cherished. The Windsor of Ocala is not just a facility; it's a beacon of excellence shining bright in the world of senior care. I wholeheartedly recommend it to anyone seeking the best for their loved ones. For any questions, do not hesitate to reach out to Brenda for her exceptional assistance.