What a beautiful facility! It is CLEAN and there are no bad smells. The food is fresh and fantastic, Rooms here are spacious and updated. The care is impeccable and the staff is always eager to help. If you're in your search for Senior Living definitely stop in to say hi! You won't regret it read more

Our family is deeply involved in our loved one's care, visiting regularly each week with regular outings. Despite that commitment, choosing this facility proved to be a serious mistake. Families considering placement here should be prepared to install a camera in the room or visit frequently--because trust alone is not enough. Far too many troubling events were witnessed to simply look the other way. Promises of attentive care, consistent oversight, and responsive management were nothing more than empty words. Reaching someone in authority was impossible, and when contact was made, accountability was absent. This facility is the definition of overpromised and utterly underdelivered, failing at the very responsibilities it claims to uphold. From the start, the sales pitch was filled with assurances: personalized care, attentive staff, regular check-ins and medication management. . The lobby and dining area were staged to impress, projecting an image of quality and comfort. Yet those appearances were nothing more than a façade. Beneath the surface, the reality was disorganization, and a complete failure to prioritize what truly matters--the health, safety, and well-being of residents. There is no consistent nursing presence in this facility. Critical medical support is missing, and even the most basic emergency equipment is unavailable when needed. In a crisis, the default response is simply to call EMS, leaving residents exposed and unprotected. This dangerous lack of immediate care fuels constant fear about whether residents will receive timely help--or any help at all. Medication management is equally unacceptable. Prescribed medications were not given at scheduled times and, in some cases, appeared to be absent altogether. This failure is inexcusable, placing residents at serious risk and destroying any confidence that families might have in the facility's ability to provide even the most basic medical oversight. Communication is unacceptable. Management is often unavailable or unwilling to take responsibility. Staff morale is shockingly low, with employees openly complaining to residents and families about low pay and poor working conditions. This is unprofessional and deeply unsettling. Constant caregiver turnover has left the facility struggling to maintain consistent employees, directly impacting resident safety and comfort. During one visit, a stop at the billing office resulted in being told to return another day because the accountant was in the kitchen cooking. This was not only shocking but a clear illustration of dysfunction. Basic health care plans were ignored. Heating and comfort were also neglected. When the weather turned cold, heat was often turned off in resident rooms, leaving cold, damp air. The activities program was a constant disappointment. What was advertised as a vibrant calendar of events turned out to be inconsistent and uninspiring. Scheduled activities were , poorly organized, and offered little encouragement for meaningful social interaction or mental stimulation. Personal belongings were not safe items went missing from the resident room, with no accountability, and no resolution. Families should be warned never to leave anything of personal or sentimental value, as losses are permanent and replacements will not happen. This entire experience was heartbreaking. No elderly resident should ever be subjected to this level of indifference, and unprofessionalism. Do not be fooled by appearances. For the safety and dignity of loved ones, look elsewhere for care that can truly be trusted. read more

My father-in-law is staying here. This is a semi secure facility. I know this because when we stopped in to visit, one of the caregivers told my mother-in-law that the police escorted him home. If you come from money, this would not be the place for your loved one.it is a no frills accommodation. However, the staff was welcoming and caring. I understand the food is very good. They have other locations and I would not hesitate to take a tour of a facility in our location. read more

Not what was promised, so far. Yelp lists me as from San Francisco; No: Ocala, Florida. My mom's been in the Ocala facility for about two months. The building is nice, no smells, and everyone smiles on your first day. Looked great, moved in, downhill from there. My mom needed an ultrasound for a swelling on her leg that appeared last Wednesday. An in-room ultrasound was ordered Thursday. For days, home health providers/physical therapists have exclaimed, "Wow, that leg needs diagnosed!" It's now the following Tuesday and no ultrasound. I've had conversations every other day with the facility's Director, who commiserates, but can't (or won't) make anything happen. He needs to light a fire under someone, and start using terms like 'contract non-performance', 'breach of contract', etc. with that service provider. Lots of turnover in the Caregiver staff, so they've been struggling to keep a skeleton crew on at night. Long waits for pain pills, etc. The kitchen staff is atrocious: Dirty glasses (one broken glass!); long waits; when you order from that day's menu, they bring something different with no explanation; when you order from the "Available Every Day" menu, they bring something different with no explanation; hot food is served cold half the time; and on and on. But hey, they've got chandeliers!... Like others, we're considering moving if things don't improve. read more

I recently spoke with Lolly at your Pacifica Senior Living Facility in Ocala, FL. and wish to share with you an experience which was unusually gratifying. Lolly was extremely professional in presenting the information I requested but she brought to the conversation much more then that. I felt her compassion for the residents but also for the family members who were making a decision as to where to place their loved ones. I feel assured, after our discussion. that Pacifica does not only meet the many physical needs residents may have but also offers the warmth and dedication of a caring staff. I applaud you on your employee, Lolly. Only people with her level of dedication should work with vulnerable and at times lonely and frail Senior Citizens who seek consideration and comfort in their final years. read more

The holidays are a magical time of the year! We had wonderful entertainment today, provided by the residents here at Pacifica! They enjoyed playing the bells, I loved not only listening but watching the residence perform. Happy Hollidays! read more

Ocala Senior Living - Retirement Homes Near Me - Ocala, Florida

My mom has been at Pacifica for 1 year. In the beginning it was wonderful. Great staff great care everyone was caring and friendly. However in the last 4 months or so it has gone downhill. Help is not friendly or helpful, staff except for Stacey, and Donna are rude meds not getting to my mom on time, room is not cleaned very well at all. Not a happy camper and going to start looking to maybe making a change. When the old staff and help left for whatever the reasons it hasn't been the same. They were always there to help and happy and made the residents feel good. Not so with the current staff. Sad read more

I toured the facility today, September 5 met with Lolly met Mark, the Director some of the other staff and they were all very knowledgeable and helpful and very kind. Had lunch made a cup of the residence. The place is very very clean. Smells super nice I would recommend this to anybody. It's definitely a five star. I'm looking to place my husband soon and when I look at facilities, I say I want to place him somewhere that I would feel comfortable staying in. This place is definitely top of the list not only the cleanliness and the helpfulness, but the all-around they offer so much and the food is excellent. read more

Don't do it. Looks beautiful & safe. Moved my parents into Ocala facility in early Sept 2022. First 24 hours, my father was provided none of his medications. Every step of the way was poor care. Medical technicians were having to serve meals because staff numbers were so low. Other families told me their experiences are terrible and they are working to move out as soon as possible. My parents moved out after 24 hours there. Beware! read more

My mom moved into Pacifica in January 2022. The only staff member left from that time is Stacey. In the last 9 months, the nurse has changed about 6 times, so there is no continuity of care. The original chef Vicky was let go, the latest one walked out on labor day. Donna, the business manager, was fired after many years of employment. The marketing director has changed multiple times. My mom needed antibiotics via a pic line. The drugs were delivered outside during the night, later put in moms room, then to the nurse's. No one took any initiative to figure out why a visiting nurse wasn't coming to inject them. They were apparently thrown away, and now we are being charged for them. Mom needs constant monitoring for UTI's and she is only tested when we beg them. There were periods of time this summer when no one answered the phone there, and certainly no one ever called back. There is a new director now, maybe something will change. If not, I will be moving my mom. read more

I was bewildered when I visited a friend staying in the memory care unit there because as I was leaving I was greeted by the police who told me I was trespassing on the property. (I signed in, and as far as I know followed proper protocol). Apparently the family member who is in charge of this woman has instructed the director to call the police if anyone visits her, which seems strange. I was not asked for any identification when the employee let me in the building, and my visit with my friend was positive and brief. My friend did mention that she felt as if she was being isolated from family and friends. Prior to the police being called, no one indicated that there was any problem with me being there- if they had, of course I would have left without the need for a police escort off the property. With that said, the executive director was extremely rude, and the situation was poorly and unprofessionally handled, with no explanation given as to why guests are not welcome to visit this woman, or why it was necessary to treat visitors like criminals. It felt like they didn't want outsiders to know what is going on at this place. I would never recommend anyone use this facility. Something very odd is going on here. read more

My father Bert spent many enjoyable visits to Pacifica in Ocala. Susanne and the staff are top notch and very engaged with their residents. My dad was there as a respite care guest. He was used to home-cooked meals, and he said the food was fine. The facility was spotless and recently renovated. Pacifica is a cheerful place with a caring staff -- and that is after numerous visits and encounters, so there is consistency in the way they run their operation. If you need respite care or resident care, you'll want to check out Pacifica in Ocala. read more