What a beautiful facility! It is CLEAN and there are no bad smells. The food is fresh and…read morefantastic, Rooms here are spacious and updated. The care is impeccable and the staff is always eager to help. If you're in your search for Senior Living definitely stop in to say hi! You won't regret it

Our family is deeply involved in our loved one's care, visiting regularly each week with regular…read moreoutings. Despite that commitment, choosing this facility proved to be a serious mistake. Families considering placement here should be prepared to install a camera in the room or visit frequently--because trust alone is not enough. Far too many troubling events were witnessed to simply look the other way. Promises of attentive care, consistent oversight, and responsive management were nothing more than empty words. Reaching someone in authority was impossible, and when contact was made, accountability was absent. This facility is the definition of overpromised and utterly underdelivered, failing at the very responsibilities it claims to uphold. From the start, the sales pitch was filled with assurances: personalized care, attentive staff, regular check-ins and medication management. . The lobby and dining area were staged to impress, projecting an image of quality and comfort. Yet those appearances were nothing more than a façade. Beneath the surface, the reality was disorganization, and a complete failure to prioritize what truly matters--the health, safety, and well-being of residents. There is no consistent nursing presence in this facility. Critical medical support is missing, and even the most basic emergency equipment is unavailable when needed. In a crisis, the default response is simply to call EMS, leaving residents exposed and unprotected. This dangerous lack of immediate care fuels constant fear about whether residents will receive timely help--or any help at all. Medication management is equally unacceptable. Prescribed medications were not given at scheduled times and, in some cases, appeared to be absent altogether. This failure is inexcusable, placing residents at serious risk and destroying any confidence that families might have in the facility's ability to provide even the most basic medical oversight. Communication is unacceptable. Management is often unavailable or unwilling to take responsibility. Staff morale is shockingly low, with employees openly complaining to residents and families about low pay and poor working conditions. This is unprofessional and deeply unsettling. Constant caregiver turnover has left the facility struggling to maintain consistent employees, directly impacting resident safety and comfort. During one visit, a stop at the billing office resulted in being told to return another day because the accountant was in the kitchen cooking. This was not only shocking but a clear illustration of dysfunction. Basic health care plans were ignored. Heating and comfort were also neglected. When the weather turned cold, heat was often turned off in resident rooms, leaving cold, damp air. The activities program was a constant disappointment. What was advertised as a vibrant calendar of events turned out to be inconsistent and uninspiring. Scheduled activities were , poorly organized, and offered little encouragement for meaningful social interaction or mental stimulation. Personal belongings were not safe items went missing from the resident room, with no accountability, and no resolution. Families should be warned never to leave anything of personal or sentimental value, as losses are permanent and replacements will not happen. This entire experience was heartbreaking. No elderly resident should ever be subjected to this level of indifference, and unprofessionalism. Do not be fooled by appearances. For the safety and dignity of loved ones, look elsewhere for care that can truly be trusted.

My grandmother recently passed away and I wanted to write about where she spent her last couple of…read moreyears. When my parents and my grandmother moved to the Ocala area about ten years ago my grandmother was already starting to show some signs of short term memory loss and dementia, but she insisted on living in her own home and not with my parents. The retirement community they moved into was great and it's the kind of community where everyone seems to look after each other. When my grandmother got to the point where it just wasn't possible for her to take care of herself any more they sold her house and my Mom found her a place called the Bridge at Ocala. It was a difficult decision, and a very expensive one, but the employees at The Bridge cared for my grandmother until her last breath. When I say they cared for her, I don't mean they just took care of her, I mean they cared, they really did. When she was still able to get around they brought her into the community rooms and sometimes even forced her to have some fun (she'd fight it, but then tell my Mom afterwards that she was really glad she went). When over the past year or so she had gotten so weak and ill they would get her up into her wheelchair and bring her outside to sit with her or at least so my parents could sit with her. The place wasn't perfect, and there were times when there were miscommunications and even issues with things like her meals and the cleanliness of the place, but they were few and far between. The last time I visited my grandmother it took her quite some time to figure out who I was, but it was a nice visit for me...even if she didn't remember it the next day. My grandmother passed away yesterday in the early morning, in her sleep, and I'm happy she was at The Bridge with people around her who cared for her and about her. I can't thank you all enough for everything you did with my grandmother over the past couple years and for my mother who just simply couldn't be there all the time...I don't know what she would have done without you.

Abysmal facility and terrible employees. Lotti Smith had doctor's orders to distribute seizure…read moremedication to my grandma. My grandma indicated to multiple facility team members that she never received the medicine; to which they told her she was wrong and they know she took it this morning. She got denied today from each person she informed. I call and ask for the report of medicine distribution, at which point I was informed by Amber Grace that the delivery did NOT take place at 9am as I was first told. She will die without this medicine and nobody will give it to her without consent from a manager. None of the managers will answer...so the charge nurse Tamara refuses to give her the medicine that my grandma took by herself every day for over 60 years. I admitted her to this facility yesterday. I figured she could stay at The Bridge for around a month... Two days ago I took her out of HealthSouth acute rehab for a hip fracture. I will be taking her from The Bridge tomorrow if she is still alive and filing a lawsuit for incompetence and misconduct where they are medically liable.

This fine facility and especially staff took care of my mother and father when they started to need…read moreassistance in their later years. They had planned to make this possible and they enjoyed their stay. There were many activities they participated in plus meals, rides to the store, self care and very professional care. Thank you to The Windsor and the staff there. Later life is good here.

Choosing The Windsor of Ocala for my mother has been a life-changing decision. The unparalleled…read morecare and unwavering dedication shown by the staff, especially Brenda, have not only brought immense joy to my mother but have also given me peace of mind. Brenda goes out of her way to help and exemplifies the highest standard of care. The personalized attention and genuine compassion provided by Brenda and the team go beyond standard care; it's a testament to their commitment to creating a home away from home. As I envision my own future, I am confident that The Windsor of Ocala will be the place where exceptional care meets unparalleled comfort. An extraordinary haven where every resident is celebrated and cherished. The Windsor of Ocala is not just a facility; it's a beacon of excellence shining bright in the world of senior care. I wholeheartedly recommend it to anyone seeking the best for their loved ones. For any questions, do not hesitate to reach out to Brenda for her exceptional assistance.

My dad resides her The staff are wonderful. They take good…read morecare of the residents and have activities every day. Highly recommend

I felt obligated to do a review on this facility since there are so many memory care/assisted…read moreliving facilities in florida and with a high senior population, sharing our experiences is important.  In the beginning, the staff they had in January 2026 were compassionate and genuinely cared for my mother, not that some of the current aren't compassionate and caring, but at that time took more pride in their care for ma. The Wellness Director was friendly and seemed like a take charge person in the beginning. The Lifestyles Director was great from the time my mom became a resident to the time I moved her out. The food was decent and she was allowed to have seconds in the beginning. The countryside feel and the large suites were also positives which made us decide to put our mom with Serenades. Things were good for about the first 3 months and then I started noticing things that I found concerning. My sister had complained about how the bathroom was not being cleaned and it was addressed with the Wellness Director. Then I started noticing the smell of urine in her room and this smell was there from the time I started noticing it in May until she moved out. I did bring it up with an aide and she told me that her urine was concentrated and that's why the room smells. I looked at her in disbelief. Her sheets needed to be washed on a regular basis (which wasn't being done) and the room needed to be disinfected. The only housekeeper that santitized her room and kept it vacuumed along with the bathroom cleaned left the facility so after that the condition of the room declined so I had to address this with the Executive Director, since the Wellness Director wasn't much help.  The last week before I took my mother out of this place I asked one of the aides if she would wash her clothes since they had stunk of urine and were piling up in the closet. I had paid for the entire month of July so they should have washed them. The next day as I was moving her furniture out it still smelled of urine soaked sheets so they never washed her clothes (see attached). Another big concern was her hygiene care. They would dress her in the morning and not wash her face or aid her with brushing her teeth before taking her to breakfast. I noticed her teeth getting brown and asked the staff about this but no one could tell me when was the last time her teeth were cleaned. I did ask the Wellness Director about it and she was supposed to handle it and never did anything so that lead me to talking to the Executive Director and requesting a meeting to address this.  The thought of her eating her food and talking to people in there for months without her teeth being cleaned made upset and sad. Another concern was her safety which again seemed to fall on deaf ears but with persistence the Wellness Director did put up signs to secure a wheelchair near the bed which I found out was considered a restraint and dangerous. I asked for ideas to keep her safe like possibly lowering her hospital bed at night but I never received any response from the Wellness Director. I decided that due to the above issues that it would be best to move her out. If you decide to bring your loved one to this facility, please keep very close eyes on them and make sure you are getting the care you paid for.

My mother had fallen in September and she went to another skilled nursing facility and she went…read morequickly downhill there. She was put in the hospital and we knew we were going to be looking into something long-term care. Life care centers came highly recommended. I showed up there about 15 minutes after she was in her room and they asked so many questions. What's her motivation, what she likes to do what is her drive so many questions at the other place never asked, and I regret that I didn't put her in this place first. She was only there for one day before she had to go back to the hospital, but the care and the questions and the time they put into her intake was by far so much more expensive than the other place she was in previously

The they do not have skilled nursing most of the nurses are Cuban or Jamaican and they are supposed…read moreto do intensive physical therapy with my husband in short term rehab and they're not doing it at all. They're not even working on his legs. He wants to leave John Scott, and he wants to go. He has excellent insurance, but this place is no good.

If I could give zero stars I would. I used this company for 2x a week transport services and…read morehomecare. I don't own a car and stopped driving several years ago. The transport was for 2x weekly leg treatments. Due to mobility issues, I can't get into high vehicles like mini vans SUVS, crossovers without struggling with a footstool. There were occasions when my assigned care giver wasn't available. Yet, they sent high vehicles on more than one occasion. They even sent a woman to my home with an allergy to cats. I have 3 cats. They canceled my services on a Fri knowing I had an appt on the following Mon. I found out I was discharged when i called to ask why my caregiver was late. I was left stranded with no way to get to my appt. My treatments had to be suspended until I could secure services elsewhere. I tried calling the RN that discharged me but to no avail. I've called and left messages and was told she wasn't in yet, not available at the time or would call me back. I'm still waiting. No email, no text no phone call, nothing. Totally unprofessional, not to mention the lack of common courtesy. They also stated my care giver no longer felt safe in my home. No clue what that even means since nothing in my home has changed. But I guess I'll never know since they won't communicate with me. Homecare Recharged should be called Homecare Discharged. Go elsewhere. Anywhere but there.

Very kind and compassionate. Health Care Recharged is the support and safety net that I needed…read more Special thanks to Connie, who is a fantastic aide. It's like having a genie around.