Best jeweler hands down! Joe and his staff are amazing! Wouldn't go anywhere else. Joe is honest…read moreand wants to make sure you're extremely happy with your purchase.

I will not go back here. I took my watch in for repair and it went very poorly. This was a 25yr old…read moreSwiss watch my mom gave me. There were two "pips" that had come detached and needed reattaching and the watch had stopped working. They told me it needed an overhaul. I started calling to check the status after 2-3 weeks. They didn't know the status and were very bad about following up with me with answers. Eventually they said it would be another week and someone would call me. No call. I called, they still didn't know and had to check and I had to follow up and they needed another week. This went on and on. No apologies, no improved follow up. They were nice, but didn't seem to understand why this would be a bad experience for me. If they'd said it would take 2 months when I left it, it would be one thing, but that it just kept dragging on without any accurate expectation setting felt really bad. And I just got the feeling they had no idea what was happening with my watch, that it was being neglected, and no one really cared to do anything about it. When I eventually went to pick it up, they gave it to me like all was done. I immediately noticed the two "pips" were totally gone, not repaired. Turns out they threw them out and werent going to say anything. After I asked, they said they were "unrepairable" so were thrown out. I think it was likely an excuse for a mistake on their end. They did not apologize, did not offer a discount on the repair, nothing. The watch seems to be working okay now, so I'm glad for that, but this was not a nice experience and I'm pretty sad about my lost pieces. I don't like to leave negative reviews, but I didn't see anything that would've warned me about this when I first looked to see if I should go there for a watch repair, so hopefully this helps steer some people. Or perhaps the store will improve based on some public feedback about how they navigate this type of work.

My husband goes here for all his jewelry needs. Whether it's his Rolex, my bracelets, my rings. My…read morenecklaces and I've absolutely never been disappointment. The staff here is super accommodating. Not only will you find your ring here, but if you're like me and want to design your own, they do not hesitate. I had a specific idea in my head and as you can see from the photos you probably never seen him ring. You like this before in your life. They will work with you and make your dreams come true. Value is great too. Definitely worth the money!!!

Z is the man. Long time location but unfortunately had to change business a few times. Has a…read morelarge local customer base and is very fair. Highly recommend this shop. There is a reason they have been here a long time.

Excellent jewelers who are highly creative with honest prices! Consistently professional and work…read moreto make every experience unique. Their attention to detail is unmatched. I have been doing business with this family for 20+ years and have never left unsatisfied. They are very creative and listen attentively to your desires. The execution is nothing short of amazing. I recently had a custom anchor medallion created for my husband and it exceeded all of our expectations! I highly recommend Bongiorno Jewelers for all of your jewelry purchases and repairs. You won't be disappointed!

My family and I have been coming to Alexander Bongiorno's for 22 years. First my brother-in-law…read morewedding, then mine, all the way through our 19th wedding anniversary. Each experience has been met with excellence in service and creativity. They truly treat you like family. You will always get honest, trustworthy, and a creative experience from the entire family. For our 19th wedding anniversary I didn't want to give the expected. That's where the creativity of Alexander Bongiorno and Alexia really excels. Alexia created a custom made diamond anniversary band like no other. She worked within my budget and created something truly amazing. No other jewelry store has Alexia and can do that. Truly a one of a kind piece of art. That's why Alexander Bongiorno's will always be our family jeweler.

Great customer service! Very impressive selection along with good pricing. Purchased several…read moreitems.

Took my White gold rosary to have it fixed, The chain was broke, The chain was fixed, but the owner…read moreswitched the clasp to a rusted fake clasp that didn't even fit the right way on the necklace. I went back to let them it was switched and the owner said he didn't switch it but right away said he would change it!! He knew he got caught!! He couldn't find a clasp that goes to my necklace because i am sure he used it for the fake jewelry he is selling!!! He gave me a different clasp i was so angry i just took my necklace and left! How sad for a business to lose their reputation and customers for a $25 clasp and how messed up it is when they ruin something you paid good money for. I was his regular customer until now. PLEASE CHECK YOUR GOLD IF YOU BOUGHT FROM EVE'S FINE JEWELRY OR HAD ANYTHING FIXED!!!!! VERY DISAPPOINTING!

Came in specifically for the permanent jewelry. It's a small shop but the staff is super friendly…read more They have candles, diffusers, and super cool jewelry. For permanent jewelry they have gold filled, solid gold, and sterling silver options. On each chain they have prices listed for anklets, bracelets, and necklaces. You have the option to have it removed if you need to medical reasons and can have welded again or add a clasp. I will return for more soon. I picked a solid gold anklet.

Early Christmas present for my daughter was doing a ring making workshop out at Mini Mitten Acres…read more We had a lot of fun and learned a lot. Halie and her staff were extremely knowledgeable and patient! Experience was well worth the money we paid. Will be trying another class in the future!

I ordered something over the phone from the central Things Remebered office and Mary was great! She…read morehelped me with my order, gave me a break on shipping costs and was very nice to work with. Great customer service!

I came in here after talking with expensive Rochester jewelry stores and specialty watch shops all…read moreday about engraving the back of a watch. Most of them told me "The back is too small for 8 words, they will probably come out wobbly" or many simply told me they couldn't do it at all ( knowing I had a 2 day time frame before I needed it done). I called before I came and the girl on the phone told me that it wouldn't be any problem at all. She gave specific instructions on where to park, (Children's Place, District 1) so it would be the most convenient outside entry to walk in and be right by the store. I went in dropped off the watch and picked out the font I wanted & wrote my message. That part took about 20 minutes. It was done same day and turned out BEAUTIFULLY! Cost only 30$!! Definitely will come back to this store for future engraving needs!!

Lou was a huge help when I went to buy a gold necklace for my husband's birthday. He wasn't…read moreaggressive to sell like many other jewelry spots and he gave his input without being overwhelmingly salesy. I gave him my budget and he gave me my options. Laid back, honest, and personable guy--made me feel comfortable about spending my money with him. He even offered me a special deal considering it was a gift. I would highly recommend him if you're in the market for jewelry. I heard he also does loans, so he might be a good resource for a number of things. Thanks again Lou! My husband loves the chain! We'll see you again when I need an upgraded ring! ;)

Decided to come in and check out the store, have passed it a few times during our walks downtown…read more The center of the front shop area has a bunch of bins and boxes. They're going through some structuring of their Center displays. The owner, Brendan. He's had the shop here for 38 years. That's quite a long standing. I got five antique rings resized. $120 to resize each. Brendan said he should be able to finish them within a week, even though they're quite busy. He said that they will call me when it's done, but I can also check in if they don't call me in a week. The 5 rings fit perfectly now and look great. $600 to resize five rings, at a cost of $120 per ring for the resizing. He said two rings cracked during the laser process he used to resize them, was able to fix and solder them up to look perfect. Happy with his work.

This is super overdue, thanks to the pandemic and life changes I've been a bit distracted (sorry!),…read morebut I went to Brendan with a unique situation where my late grandmother had given me a nugget of gold to make a ring out of it for my future wife (yeah, I know). I found Elements on yelp and checked out their website where I saw a video of the process they go through to make jewelry so I dropped in. Brendan was very kind and informative and made a process I knew nothing about really easy to understand. I gave him an idea of what we wanted and dropped off the raw materials I had on me to get my now fiancee's engagement ring and even my own wedding band. Since it was a unique gift I asked if I could come in to document the process to which he agreed. He first sent over mock-ups of the designs and answered any questions I had then had me come in when he was ready to melt down my "grandma-gold". That experience was pretty cool and huge thanks to Brendan for accommodating me. A week later it was ready for pick up and was perfect. It's been a while but thank you again Brendan and hope you and your loved ones were safe since I saw you last.