Incredibly kind staff, they fixed my nose pads on the spot after they had broken off, and genuinely…read morewanted to help. Thanks so much!

Friendly and professional staff. Accurately measured distances for progressive lenses in one shot…read more Glasses were ready and perfect within 3 weeks. And it was fairly inexpensive!

Dr. Helen is great. We've been going to her for 6 years now with our children. We always get…read moregreat results and the kids have fun too.

i'll have to give them a 2 star. this is for the fact they overcharge a lot. glasses and contacts…read moreare double or more than the cost of outside places, i get they have to make money somehow but that is insane and the fact that they charge separately for lenses like scratch, blue light, etc is crazy. i went to costco and everything is included first of all the pricing is so much more reasonable. keep in mind costco price is without insurance and at this optometry it is with insurance which is even crazier. they also push extra screenings on you so you have to pay them and they don't tell you that it is optional or not needed. additionally, exam here is not the best, they get your prescription wrong multiple times!! and you have to wait a very long time to get seen by doctor but you are in the chair for less than 10. not professional, would not come back

Great experience! I had a screw lost from my glass. And the Sales Manager Randy fixed it very…read morequickly for free!

Lost a part of my glasses and they replaced it for free!! Shoutout Randy Wen!!!! Also they were…read morecrooked and he fixed that too

I left this place feeling embarrassed and disappointed. The overall experience was nothing like the…read morecare I had received here before the ownership changed. I went in for a contact lens fitting because my current lenses weren't fitting properly. I explained that to the doctor at the beginning of my appointment, so he knew exactly why I was there. After the exam, he gave me one trial box in the prescribed power and said it was the only box he had. That's only about two days of wear. I told him I didn't think that was enough time to know if the lenses fit well. Instead of giving me more of the same prescription, he gave me one trial box in a lower power. That also only lasts about two days, and one pair has to be saved for my follow-up visit. So in reality, I only had about one day to try each prescription. I even joked that maybe I should wear both prescriptions at the same time. He said some people do that and told me to give it a try. But I came in because my contact lenses weren't fitting properly. One day simply isn't enough to know whether a contact lens fits properly. The doctor seemed busy, so I asked the front desk if I could get just two more days of trial lenses in one of the prescriptions so I could properly evaluate the fit. The woman at the front desk said she would check. Before she even had a chance, another employee walked by and, without stopping to understand my situation, loudly said they don't give out lenses just because someone asks. She kept repeating, "You need to wear those when you come back for your follow-up." She never asked how many trial lenses I had received or what the doctor had recommended. She didn't ask me a single question before making a judgment. I came in seeking help with a contact lens fitting, but instead of trying to understand my situation, she dismissed my concern without ever speaking to me. After that, I saw her walk into the back office and begin talking with the owner while looking in my direction through the glass wall. I could hear her mention that I was asking for more lenses. I don't know what else was said, but it made me feel even more uncomfortable and judged. I asked if I could speak with the doctor again, but I was told he was busy. I then asked for a copy of my contact lens prescription. They said they would email it to me, but instead I received a link to create a patient portal account. When I opened the link, all I got was an error message that said, {"message": "URL not found"}. I tried the link in both Chrome and Safari, but neither worked. When I called the office, I was told they couldn't email my prescription and that I would have to drive back to the place to pick it up in person. I paid $299 for the exam. Patients have the right to receive a copy of their contact lens prescription. A broken portal link and another trip across town is not a reasonable way to provide it. After my visit, I learned that the practice has new owners. I also noticed several recent reviews from other patients saying the service had changed after the ownership change. I honestly wish I had read those reviews before making my appointment because my experience was very similar. If you're considering this place, I encourage you to read the recent reviews first. Unfortunately, based on my experience, I can't recommend this practice, and I won't be back. Overall, I've had a much better experience with Costco Optometry.

I'm not sure if thing have changed this year (based on previous reviews), but the service my family…read moreand I received here was outstanding. From the time we walked in to the time we were done. This is the most thorough and organized place we have been to. They explain insurance very well. Other places we have been were never this detailed and would actually get information on our insurance wrong. Any questions we had were answered and everyone was very nice and friendly. The glasses selection they have is quite nice and a lot to choose from. We will definitely come back again next year.

I've been coming to this vision center for about 35 years (first with Dr. Choy, and now Dr. Joo)…read more Dr. Joo is an exceptional optometrist. She is incredibly thorough, kind, intelligent, and patient. She answered all my questions carefully and clearly, and spent time to get my prescription as accurate as possible. I was very impressed with the care I received from Dr. Joo.

Bumping my review up to 5 stars! I think the long wait time thing was more like a one off…read moreexperience and I went for a few more check ups which very quick. Eye exams are thorough and the doctors are caring. The front desk team follows up very prompty and is super on top of things.

Very competent and helpful staff. Good selection of frames…read more Dr. Ko Sakura was very professional and very thorough in his exam.

Dr Kosakura is very thorough, patient, & knowledgeable. I've always had issues with dry, itchy…read moreeyes, & needed comfortable hard lenses with perfect vision. He's found them all for me!

This small shop has the nicest most helpful staff that I've ever run into in my 25 years of wearing…read moreglasses. The small shop is packed with a fantastic selection of glasses and eyeglasses. Of course they also do eye exams and contact lenses as well with an active lifestyle and two toddlers. I have mishaps with my glasses frequently and they always work hard to see if they can warranty my lenses or frames or both when they break. I even had a situation in which my frames broke and were discontinued so I thought my relatively new lenses would be useless, but they were able to find another set of frames that match the specs exactly. If you want a great eye exam from a friendly doctor, call and ask for Dr. Bahn. If you already have a prescription, I need help finding glasses and ask for Wendy.

The optometrist seems good. But they have a very poor selection of frames. Heavily marked-up…read moreprices. Be careful while selecting your frame, as some of them are quite old and possibly used..

Dr. Kraig Abe took the time to explain my condition. He answered all my concerns and puts my…read morewell-being first over selling their services. Unlike other doctors, who are just constantly rushing and after providing your diagnosis, and just sent you home without giving a full picture of what is next. Dr. Kraig Abe is an amazing doctor with outstanding ethics.

I have been a patient of Dr. Kraig Abe for about 10 years, and in my humble opinion, he is the best…read moreoptometrist in the Bay Area. I am extremely picky when it comes to my health care providers, but I immediately felt at ease with Dr. Abe due to his calm friendly demeanor, his impeccably clean and high tech office, and his professional expertise. His front office staff is also very welcoming, and Yoko is always available by phone or email to assist and accommodate me with any admin or scheduling needs. Without equivocation, I give Kraig Abe, OD my highest recommendation to anyone looking for the best optometrist in Silicon Valley or the greater Bay Area.

One of the arms for my eyeglasses got unscrewed and I was looking for some place close to home…read morescrew it back for me, I had the screw as well. The first place I went to was happy to do it, their optometrist was at lunch so I went to Cupertino Family Eye Care since they were close by. The place is in a strip mall with plenty of parking. I was able to park in the 15 minute parking right in front of the place. I walked in and asked if they can screw the arm back in and I was told that they will only help if I was a patent of theirs!!! It would have taken less than 30 seconds to help and they would have provided great customer service even if I was not currently a customer of theirs. I was in fact looking for a new optometrist and would probably have picked them because of how accommodating they were and they are near my house but that does not matter since I would never use them nor recommend them based on this experience. It's not even that they were busy or short staffed, there were no customers (not surprised) and they were several staff milling around. I went to Vista Eye Care and they did this for me in under a minute and refused payment. That is customer service!!

Very disappointed with the glasses I got from this place in July 2025. I wanted an Oakley glasses…read moreand ordered a frame in this practice. After paid $300+ vsp insurance, I got my glasses. I paid for anti fog , anti scratch and all other possible options at the time. But the first few weeks when I used the glasses in the sun for sports, it fogged so badly that I can't drive home without keep wiping it. I complained to this store but any heard back any solutions. Now today, I just noticed scratch on the right side glasses. I have other prescription glasses and never have fog or scratch problems because I paid for them. This Oakley glasses is very expensive and disappointing!

I showed up early and they got me checked in right away. The front staff worked smoothly and even…read moreasked if I needed help with anything. The waiting area was simple but clean. I didn't have to sit there long before being called back.

We were late for my son's eye appointment due to the rain and heavy traffic but Dr. Avni Shah…read moredidn't hesitate to help us. She was very understanding. She evaluated my son with gentle and compassion. Her team were kind and professional like her. When we picked up his glasses we were assisted by an African American gentleman-we didn't catch his name. He is very kind, helpful and very friendly. Thanks to your team!!!!