I don't understand these people. This is just beyond me. Over the years, we have bought numerous pairs of glasses for my son and myself here. We have given them business well in excess of $10,000. Now my son needed to get prescription safety glasses - this shop doesn't carry them so you have to order them online. Yesterday, he stopped by to measure his inter-pupil distance (IPD) ... and they refused ?!? Today, I texted them twice to ask for the IPD number they have measured when we last bought glasses from them ... and they simply ignored me. This is unbelievable. I will surely take my business elsewhere next time, and you should too. read more

Office was clean and not too loud. The doctor looked over my records and actually listened to what I had to say. Gave me a few suggestions and followed up with more questions which made me feel they were being thorough. Wait time wasn't bad and staff seemed focused. read more

Dr. Helen and her staff are amazing! Dr. Helen takes the time to answer allll your questions and you can tell she cares about her patients. Plus, her handwriting is amazing- like what?? What doctor has perfect handwriting? Her staff are super helpful and patient as well. I feel lucky to have found such an awesome optometrist! read more

I come here every year for eye exam. The doctors here are very kind and careful. I really appreciate their help! read more

I had a difficult time with my frames because I have a high prescription. The optician Konnie was very professional and patient with helping me find something that would work. She understands what the customer is looking for and does her best to serve your needs. Would recommend! read more

Getting an Appointment was fast and whenever they had an open slot they would contact me to let me know. Service was great with both doctor and front office. read more

Nice staff and a very thorough exam. The selection of frames is pretty good. Personally I'd love to see a few more designer frames.

Dr Cheng is great! She knows her stuff. During the exam she explained things that none of my previous eye doctors mention. I felt I was in good hands and will continue to make the drive to Cupertino from SF to see her. read more

The staff at Global Eyecare Optometry are always kind. Me and my kids get our glasses here. They are always accommodating with appointments and are always very responsive with patient needs and requests. read more

My husband and I have been visited Dr. Cheng yearly since long time ago and every time we feel 100% satisfied and have lovely experiences. Dr. Cheng and her staff, Rita always listen our needs/concerns/questions and give us the professional guidance and the great help. We are so lucky to have such a awesome team to take care of our eyes! (This year, especially highly appreciate Rita's time! She spent lots of time to call vendors to get the glasses that fit us the best!) Again and again, Thank you Dr. Cheng and Rita and of course we always recommend you to all of our family members/ friends/ colleagues. read more

Felt a bit scammed here: 1. Was looking to transfer Ortho-K providers to Global Eyecare Optometry. After numerous email threads, I came in for an initial confirmation that they can take on my Ortho-K Transfer. I was quoted about $300 for one eye, and told to come back in 2-3 months to maintain my 1 year schedule of new contact renewal. 2. 2-3 months later, I come back, do the eye exam, am told everything will be fine, and was charged $335 for my Ortho-K transfer and everything (new lens, etc.) 3. Fast forward 2-3 weeks, I am told the doctor recommends that I start from scratch....and I will owe an additional $1200 to do this. They offered me a refund, but didn't even provide a full $335 refund. They charged a $35 doctor fee for something that I would not have incurred should I have known this would be the original result. Extremely unprofessional to lead on your customer on something that you can do, and incurring a cost they did not need to should you have been upfront with them from the beginning. I am disappointed in the service I received here. read more

I've been a patient here for about 8 years now, and I've seen both Dr. Melissa Lau and Dr. Helen Cheng at this location. However, I'm choosing to write a review now in light of all the wonderful precautions they have taken during the COVID-19 pandemic, and as a healthcare provider and small business owner myself, I think businesses like these can really use our support during these financially hard times. I usually go for a routine visit despite having LASIK done 4 years ago, but I've also been for two emergency visits. They always respond quickly and promptly, which was very much appreciated in my emergency situations. Since the pandemic has started, it's only ever been just me and the staff in the office during my appointment time. I never had to cross paths with another patient. They cleaned and disinfected all equipment right in front of me, and face masks are required at all times. They also took my temperature upon entry, and I was asked to proceed straight to the sink to wash my hands with soap prior to starting. Their forms are all electronic, so I don't have to worry about sharing pens/papers/clipboards with anyone. I love their texting feature for appointment reminders and forms also. I came for my appointment during my lunch hour so it was a tight schedule for me, but everyone was super mindful of getting me seen on time and back to work on time. I want to end with a huge THANK YOU to you guys for being open during the pandemic and for providing essential care in a very safe environment. I appreciate all the precautions you have taken to keep your patients safe. See you again soon! read more

Global Eyecare Optometry - Dr. Helen Cheng - Optometrists Near Me - San Jose, California

Loved Dr. Juang, the eye doctor. Not like that, creep. As a friend. About 500 frames. Yes, I counted them. I was the only white guy on the block, so I was hoping they had frames that fit my freakishly round eyeballs. Five months later, I can't look down without the glasses slipping... choose wisely. And, as expected, buying frames and lenses was like the final part of buying a car. You want your lenses thinner? Lighter? Darker? More focused? Higher impact? Lower fat? Scratch protection? Scotchguarding? Flower, five dollars more. Fine, fine, fine! Take my money! I feel good knowing my lenses are gluten-free, thanks! read more

Been an annual customer for several years-- they keep their office nice, tidy, and professional. The doctor and staff present are ready and willing to assist you face-to-face and the appointment/wait times at the office are quick. Nice looking one-way mirror which immediately grants a star. A lot of glasses to look at even if you don't wear glasses. Sometimes the tv plays some very... interesting channels. Doctor and some staff are also fluent in mandarin and they have a good taste in decor. The bathroom they have leads an individual to question whether they lack the same arrangement at home. Would recommend a visit. read more

I've been going to Dr. Helen Cheng at her San Jose and Pleasanton offices for many years now but wanted to leave an updated review. The team at their San Jose office (Donna, Nancy, Dr. Juang) is always super friendly, knowledgeable, and helpful. I could not be happier with my new Tom Ford glasses! My prescription is really, really bad but Global Eyecare managed to make me want to wear glasses again thanks to these glasses. I've had glasses made at a different office where the lenses was completely off (they'd make my eyesight warped and made me feel dizzy, but I've never had that problem here). Dr. Cheng also has a great selection of brands and styles for glasses/sunglasses, and their turnaround time is very quick. I would definitely recommend global eyecare if you're looking for a great optometrist team! read more

Global Eyecare Optometry - Optometrists Near Me - San Jose, California

when I first went to Global Eyecare Optometry，it just opened. We met a very good doctor Hellen， my son used ortho-k here long time，now my daught was also here for her eyes care lily read more

Doctor Melissa Lau is a really good doctor. She is caring and attentive. You never feel rushed. That's my kind of doctor.

Lost my fav pair of glasses few weeks ago while out, since it was time for the yearly exam, I made an appointment and stopped by during lunch to get everything done. I highly recommend this place if you are looking to get glasses or contacts. My optometrist, Helen was very professional and helpful. The place was neat and clean. Also had a variety selection of frames from cheap to high end. I ended up picking a pair of very cute Gucci. Very happy with the experience. read more

Global Eyecare Optometry - Got myself a pair of Gucci. Love it. - Optometrists Near Me - San Jose, California

See all

Excellent service! I had an eye injury and was looking for an optometrist in the area who could see me right away. A friend referred me to Dr. Cheng, so I called up the office this very morning. They haven't even had their official opening, and Dr. Cheng was in a seminar for much of the day, but due to the nature of my request, she and her staff were extremely accommodating and scheduled me for an appointment the same afternoon. I can't say how glad and relieved I was that she was able to see me. Dr. Cheng asked plenty of questions, both regarding the incident, and kept the conversation going on a personal level as well. She was so friendly and easy to talk to. Thankfully, the retina pictures were able to confirm my injury and Dr Cheng was very thorough with the exam. As my previous optometrist is getting close to retirement, Dr Cheng was a great alternative, and being only a few blocks away (in the 85*C bakery plaza) is a total bonus. read more

The regular optometrist I went to moved to Morgan Hill, so I was looking for a new one (ideally somewhere close in the South Bay). My sister suggested this one, so I made an appointment. Dr Helen Cheng is wonderful (highly recommend)! She's pleasant to speak to, and explains all the different tools/procedures thoroughly. read more

I 've been here three times and their admins/sales folks are always super pushy about glasses and adding whole bunch of extra stuff to the lenses. Which is fine as I have no problem saying 'no' and I do like (at least used to) their doctors. However, this past experience was bit shady. Let me try to keep this simple as possible... I went into get my eye exam and to order some contacts. They wanted me to try couple of new lenses for best fit. They were out of stock on one of the lenses, and told me that they will call me when they have those available for me to try. Couple days later, they called me in and gave me couple different pairs to try for few days. After I've decided on the pair I liked, I called to order about a week later. They told me I can get six boxes (daily use) and my insurance will cover all but $20. So I paid the 20 and was told they will let me know once the contacts are ready for pickup. 10 minutes later, they called back and told me that they made some kind of mistake and I would need to pay $60 extra for the six boxes ($80 total). I asked them what it would cost if I did only four boxes. They told me four boxes would be fully covered under the insurance. So I asked them to change my order to four boxes and refund me the $20. They told me I would have to come in for the refund and I can do that when I pickup my lenses. When I picked up my lenses I asked them to refund my $20. They told me because of some kind of insurance issue they used that $20 to cover that cost. I asked them to explain it to me. It turns out they billed my insurance early, without the lenses and just for the exam. And, because of that insurance only covered 60 bucks of the exam cost. They used that $20 to cover the balance. What they should have done was waited until I was ready to order my lenses to bill my insurance, or adjust the insurance billing accordingly. Especially because they were out of stock on the lenses and I didn't get the samples to try until later. Either they were too lazy or they're being shady with their business practices. In any case, I won't be recommending this place to anyone and I will be looking for a new optometrist. If you are current customer, be careful and look at your receipt closely. $20 is really just $20, but what bothers me more is the feeling of being scammed. I did talk to the admin on the phone later but her words were "we are really busy right now. I will have the manager give you a call"... in a tone I don't really appreciate being talked to... she did tell me that her manager will give me a call by end of business hour, but of course, nothing... sigh read more

Not only did I have the most thorough eye test, ever. Dr Cheng was awesome- very friendly, explained everything clearly, and the whole experience was fun! I wouldn't hesitate to recommend this place to anyone looking for a professional, friendly and thorough service. Staff in the office were very friendly and helpful too. They have glasses for sale on the premises too, which seem competitively priced- they just didn't have my preferred brand. Thanks internet, I never would have found this place by chance, as it's inside a market that I've never visited! read more

I've been going to global optometry for the past few years for my eye check up exams, and Dr. Helen and staff have always been very welcoming and professional. Definitely recommend them for making sure your eye health is in check. They've also got glasses for sale out front. Parking is easy as they share a parking lot with H mart and an 85 degree bakery (Bonus tip: get 85's egg tarts after your eye exam) read more

Dr. Cheng is an awesome optometrist. Even if you haven't been a long time patient, she takes the time to remember you and makes you feel right at home every single visit. So awesome that it even feels like we've been friends in another time! haha. She is extremely knowledgeable, detailed, professional, and genuinely cares about what is best for my eyes. Staff has extremely been accommodating to my change of mind in contacts. Even though some miscommunication occurred here and there, they make it a point to try their best to provide you with whatever you may need. The only downside to the office is the visit hours like if you need early morning appointments etc, they unfortunately can't accommodate in that department. Warning: Parking in this plaza is a nightmare! If you have a flexible schedule, I recommend trying to go during off hours for your appointments or pick ups! read more

The service here is amazing! I go here for Ortho K, and the staff is always very kind and efficient. I highly recommend this place.

I've been going to Dr. Helen Cheng for my eye exams for several years now. She is great and does a thorough exam. She goes above and beyond to make sure I am comfortable with my new eye glass prescription/contacts. The staff at Global Eyecare Optometry have been super nice and helpful as well! read more

I've been coming here for years, starting when I was in high school, and I've had amazing experiences since. Dr. Helen Cheng is not only really good at what she does, she also makes every visit enjoyable. She actually cares to talk to you and make a connection, which is why after a while I started to look forward to my appointments with her! She'll gladly meet with me multiple times and adjust my contacts just as many times until I'm happy, something my previous doctors were reluctant to do. The receptionist ladies are just as wonderful and very helpful in answering any questions you may have. I highly recommend this place! read more

Staff are very friendly and helpful specially Konnie. I highly recommend this Optometry.

I am happy with all of their service in front desk. I feel really comfortable to visit with Dr. Melissa Lau. They provide the best service every time when I visited here. I strongly recommend more people can visit this optometrist. Dr. Lau is one of best who I had so far. read more

It is the second year I come here for check ups. Dr. Jennifer Juang always is very professional and takes good care of me. I definitely recommend her as the best eye doctor I had in California. read more

I got my glasses here and I am very impressed how Tiffany was being helpful. She helped me to pick the frame fit my face the best and being very patient. I will be come back soon for my sun glasses read more

Dr. Helen Cheng is the best! She is incredibly friendly and personable, and she makes an effort to get to know her patients. This makes each visit very enjoyable. I'm also very happy with my ortho-k treatment and would recommend Global Eyecare to anyone interested. Dr. Cheng is great at what she does. The overall environment of the office is very friendly; I highly recommend it! read more

Had our eyes tested here. Great service, great staff. The staff and the optician make this place awesome. We will be coming back.

Dr. Juang was very friendly and always asked if I had any questions and let me know what she was doing. The exam was much more efficient compared to my previous optometrist and I felt less confused about what was happening. Overall extremely professional and welcoming :) read more

Great place to go to get your eyes checked. friendly staff I called in to see if I can move my appointment to earlier time and they put me in right away. Dr. Cheng is very pleasant and professional. She is very patient and take her time to listen to her patient. The front staff is very friendly and helpful. read more

My son does ortho-k here. The doctors are very helpful and knowledgeable. The staffs are friendly and patient to the clients. I would strongly recommend them. read more

I recently moved back to the bay area and found Dr. Cheng through a referral. She is an amazing optometrist who makes you feel comfortable during your visit and takes her time to give you a thorough eye exam. My fiance also got his eyes checked and needed to get contacts. She was able to honor him a better price than the competitors, which was greatly appreciated. Her staff is extremely friendly. And by the way, she is in the same plaza as 85 degree bakery - a good reason to get some pastries too :) I will definitely be coming back! read more

All good for regular appointments , find glasses. Problem :My daughter lost her Night Lens and I called in morning for urgent help as I didn;t know what will she wear 1. Called around 10:00 AM, left VM as need urgent help. No reply until noon, so I called few times again between 12:00-1:00. Lady at desk said she does not know what to do in such cases and she will talk to doctor 2. I drove there around 2:00 PM as no one called me back, spoke to doctor and she told me it is common and no need to panic, she can check my daughter and order new lenses.. OK 3. I left the office and get a call around 5:00 PM that they forgot to charge me for lenses, i was 2 weeks away for my daughter 1 year annual insurance coverage so I said let me get back to you about $230 charges. 4. I called her on Tuesday after long weekend, left them VM around 9:00 AM about picking up my lenses. I emailed them as well. No reply from them 5, Called again at 11:30 AM, can I come pick up my lenses and since this is not covered I will pay for it when I come. Lady at desk told me she has not even ordered the Lenses 6. Really ? This was urgent need and we paid good money for OrthoK and between Thursday and Tuesday no one called me that they are waiting on payment to order her lenses. So if you are on happy path, please use them. But remember in emergencies you will have to deal with it by yourself. Thanks read more

I've been with Dr. Cheng since she opened her Pleasanton office a few years back and when she told me about her new office in San Jose I was thrilled because it was that much closer to my home. The office itself is bright, open, and welcoming. The staff is very attentive to customers in their store and will offer their assistance or be there available when you have a question. In this age of technology, Dr. Cheng is right alongside with it. She has the latest in Optical technology to provide the most accurate readings AND can provide manual testing for a second opinion. She is very attentive to your eye health and her office offers retinal scans (for an additional fee, maybe your insurance will cover it) if you want to keep a record of your eye health over the years of being with her. I was fitted for contacts and she provided lots of options for me to try. I walked away with two different pairs of lenses (one for astigmatism correction and one without) to see if I preferred one over the other after prolonged use. I informed her of which one I preferred after testing each out for a few days and she noted my preference in my records. [TL;DR] Great optometrist, cares for your eye health, new technology, retinal scans, provides excellent service, and as a bonus speaks English and Mandarin. read more

This is my second review for Global Eyecare. My whole family has been going to Global Eyecare for many years. We still love it! Dr. Cheng is still the best! This review is particularly for the office manager Jasmine. I needed a special eye drop for my dry eye. My insurance gave me a hard time because it's super expensive. Jasmine went above and beyond to deal with my insurance company multiple times to make sure they approved my prescription. I was so impressed with how she cares about the patients. My whole family will continue going to Dr. Cheng and I highly recommend this place for anyone who needs eye care. read more