Over committed and under delivered on getting it into the shop and getting the service completed…read more The technician left multiple harness mounting bolts off the manifold. Upon getting the work complete they released my son's vehicle after breaking off the vacuum line from the intake. It took 5 days to notify them (no answer) and once I did get in touch with them they would only pay for the new part (no labor or loss of vehicle).

Took our RV here for an oil change and inspection. Very reasonable rates. Was very open and honest…read morewith us regarding the state of affairs. Didn't recommend any unneeded services. Took our payment over the phone to accommodate our busy schedules. Will definitely be back.

Scum bag dealership... who threw every excuse they could…read more Scheduled a battery replacement service for $259.95 online that included the battery and labor charges all in one. This ACDelco gold battery cost $175 pretty standard at most dealerships to include the Lafayette GMC. The additional $85 packed into this service is the labor fees and installation costs FOR A BATTERY install. We agreed to pay that knowing $85 is quite a large cost associated with a battery install when most places will install the battery completely for free (would have walked out the door paying $175+tax). We were willing to pay additional money to have a "reputable" dealership.. or so we thought.. install the battery and do any additional simple reset steps that sometimes are needed. This is where it gets bad. After scheduling a service online for $259.95 + a coupon for $10 off a service, my wife went into the easy appointment. It was already booked and selected and agreed on the pricing. However, when they saw a pregnant woman who needed to get to work in a timely manner (it took them 1 hour and 45 minutes to get to our scheduled appointment for a battery to be replaced)... they nickel and dimed the hell out of her. Charging a labor fee on top of the $85 labor already baked into the battery service... not giving her the $10 coupon we selected when we scheduled the appointment... and charging a petty "shop supplies" fee for a battery replacement. When she got home, I immediately called the dealership to inquire why everything was so off and wrong. Adam's reply was "we are eating the cost of the labor and the battery". I immediately called him out on that as I had already looked up the price of the batteries AND called the Lafayette GMC to confirm that battery was $175 without installation. When Adam was called out, he said "there's nothing we can do". By doing so, the Delphi Mann City GMC committed false advertising on the price of the service we scheduled AND then further false advertised the $10 discount we applied and then further degenerately charged labor fees on top of and already high $85 shop charge to install a car battery that is under the hood...

Absolutely quality service at an affordable price. We have two GMC vehicles and they are both…read moreserviced here at the dealership always.

Really enjoyed my experience with this dealership! I had…read morebeen looking for a specific Toyota for quite some time, and when I found one here, it was in a body shop, but they kept me very informed of when it would arrive at the dealership. They did not sell it out from under me (thank you Down The Road Motors!). When the vehicle was on the lot, the buying process was easy and they allowed me to get a private inspection--big plus! The mechanic that inspected my car said that the brakes were brand new, and the belts in great condition. He said it was a great little car and encouraged me heavily to buy it. He said he would've drove it round the country that day with full confidence. My new car did start making a belt noise a few days after purchase, and the mechanics at Down the Road Motors squeezed me right in to get my car fixed up and taken care of, no cost on me. Overall, my vehicle was a good value for what it is, however it does have cosmetic issues, mostly scratches and a leaky seal at the top, but that's what you get with an "as-is" used car. My only recommendation is to make sure you look over a car thoroughly to see if it's missing any seat heads, levers, etc--which should be done with any used car! I wasn't told about the things my car was missing so I had to look it over well, nothing that was missing made it worth not buying! I appreciate the kind and honest business here, hard to find at a used car dealer! Thanks again Down the Road Motors!

I would recommend Down The Road Motors. They are very friendly, helps with the anxiety of buying a…read morecar. I was approved right away. I wasn't sure what vehicle I wanted. Brian found my perfect car. I also loved the fact it is family oriented and great wife and husband team. I have never been happier with my experience. It did not take long before I was out of the parking lot with my Toyota Venza! Thank you!!!

I have been here 3 times since moving to Flora. I have never been so impressed with the service…read moreANYWHERE else I have lived. Today, my car battery died and they came out to my house, jumped it and then had me follow to service to check the battery and electrical units. immediately. It took under 20 mins. Please patronize this business. You will be as happy as I am.

I want to start by saying this, I absolutely love my Mustang! It rarely has issues other than…read morenormal wear such as brakes and little things. However, I ABSOLUTELY WILL NOT LET ANYONE WORK ON MY CAR! EVER! I will only take my beloved pony to LYONS. He is honest, reliable, respectful, and his name and shop speak for itself. His schedule is busy but he will always get you in no matter what(usually the same or next day) . I know plenty of people who feel the same way about this guy and his place! Prices are always in affordable range. But most importantly I know my car is in good hands. He just gives the nice grandpa vibe! Who doesn't love that!! Plus his location is right downtown!

I love this company! I have been taking all my vehicles here for years. My parents have been…read moretaking their vehicles here for around 40 years. They are knowledgeable and honest. They always give you a fair price. I live in Indianapolis and still drive over an hour just to get my repairs done here. No one can compare to these guys!

Been two weeks and still waiting on second key fob for the truck I bought. Will update rating if…read moreand when I ever receive it

Went here back in November while waiting for a friend again and I was so pleased with the cars on…read moredisplay and salesman John was super friendly. Had a great conversation with him. Their staff was super welcoming and was definitely a positive experience!

I love the friendliness of Dean's auto service. Every time i take my vehicles to Dean's they are…read morefast and reliable. definitely care more than a dealership mechanic does. I would definitely recommend Bill for any of your car needs! :)

I can't say enough about the people at this business…read more I was traveling through Delphi at 8:30pm when my Chrysler Town and Country died. I was able to make it to a gas station. I turned off the car and when I tried to restart the car and nothing happened. At this point I was looking at a dead vehicle at night with nothing open and no hotel within 15 miles. I saw two men helping a woman who had locked her keys in her car. They had professional looking tools and I asked if they knew where I could get a tow, and where I might be able to get my car fixed. Keep in mind that this was at 8:30 at night. Turns out that the gentlemen were mechanics at Complete Auto and Tire. The looked at my van and quickly determined that my alternator had failed. My thought was that I would get a hotel and they could fix it in the morning. Instead they called the owner of the local parts store, re-opened their business and fixed my car at 9:30 all at a completely reasoanable price. Best business ever

Came in because my transmission kept slipping out of gear. Mechanic mis-diagnoses it and said it…read morewas the clutch. $2500 I had the same issue. Then they said theyd "work with me on the price" of a transmission replacement and asked for another 5k after that. Not bad place for a brake job or fluid change but I wouldn't go here for any real issues.