THEY ARE SCAMMERS!!! Waited 3 hours for a tow that never came and now they are trying to take $536…read morefrom me! I was charged 5 times for a service that was never provided!!! DO NOT USE THEM THEY WILL TAKE YOUR MONEY!

Wonderful service, nice people (and the wonderful bulldog too) but they give you little thank you…read morebags which on its face seems minor but in a time where costumer appreciation is at an all time low something that simple goes a long way. Salute to them

my vehicle died on a rural back road , was there a few hours. This road is not traveled much,…read moreespecially on a Sunday. They had my car approximately 1-2 hours before I called to get the price to get my car out of impound. The guy proceeded to tell me it's $350 to get my car out of storage..$350! he said it was a tough tow because he didn't have Keyes.... really ? It's a standard and the doors were not locked , put it in neutral... and isn't towing your job!!!A TOUGH TOW... I called a couple competitors same distance away, $65 bucks for first day.... This guy was apparently making his entire weeks pay on one tow!!!! Keep it!!!

I have worked with Cota's many times over the years. Mike is always friendly and offers a fair…read moreprice for the servicing of vehicles. The only reason for a 4 star review is one experience where the staff noticed my car was out of inspection and despite having over an hour left in the day to perform the inspection I had to make another appt to have the inspection done. A bit frustrating.

Excellent. Always professional and courteous!! We have purchased a number of vehicles from them…read more Always satisfied!!

Awesome. I have friends that drive 20 miles to get their work done here b/c these guys are cheap,…read morefriendly, and best of all, HONEST. I swear by these guys.

In the last 20 years or so I have purchased many Toyota's. I bought a new Sienna from White River…read moreToyota, at least 4 new (3 Prius, 1 Sienna) from Berlin City (NH), a used Sienna from Heritage, a used Corolla from Berlin City (VT) and now two cars from Handy. A new Prius Prime and a used RAV4. Up to 2010 Berlin City in NH was by far the easiest to work with and the best deals. Some people like car shopping and the whole experience where they believe they are making the best deal. Not me. I know what I want, I don't need to test drive it, I have no time for your BS. In the past only Berlin City would give firm trade offer and finalize a deal completely by phone or email. Then deliver the new car, pick up the trade and be done and gone in under 40 minutes. We once spent 3 hours at Heritage when we had already selected the desired used car from their website and had cash, so no financing required. Anyhow, I digress. In 2017 I had located a Prius Prime and secured a trade offer from Berlin City. I paid a deposit and then they were unable to obtain my desired car. I contacted Handy and shared the offer from Berlin City. They said we will match it and I was like, game on. I already knew if I tried Heritage, they would tell me to come in for a test drive and they would need to see the trade before committing. So I bought from Handy, September 2017. Then in March 2018 we wanted to trade our 2011 Sienna for a used RAV4 (2015-2016, low mileage). I downloaded Carfax, car gurus, autotrader, cars, edmunds and began the search. First up, Berlin City. They had an acceptable vehicle and offered $9,000 for the Sienna. The earth went on. I knew the "value" of the Sienna to be closer to $11,000 if I sold it and $10,000 if traded. My friends at Handy had a few used cars I liked and I told them I was trying to sell the Sienna for $10. They promptly offered 10, sight unseen and I was like, game on. After we had a deal in place, the windshield cracked. A big crack. I was pissed and assumed they would attempt to screw me by dropping the trade offer. They did not. There was no deduction at all. Color me happy. I'll be back.

TLDR: Handy Toyota told me they could provide me a new RAV4 Prime XSE with both a kick sensor and…read morehitch installed - the kick sensor would just be relocated, no worries. However, instead of relocating the kick sensor, they removed it and disposed of it. Now I'm out a kick sensor... and apparently they can't actually produce the car they sold me, one with both a kick sensor and hitch installed. In 2024 I was considering a new car, but only if it was the right one - information I shared with the sales person when I emailed to ask Handy Toyota if the kick sensor on the RAV4 Prime XSE worked with a hitch. Handy Toyota responded that "If you get the Toyota hitch they relocate the sensor so its nothing to worry about. Aftermarket ones wont do that." I relied on their expertise as a Toyota dealership to my own detriment, as it turns out this is NOT true. After some run around, and a complaint to the VT AGO CAP, asking them to show me where my kick sensor was now located, as I hadn't been able to work it since the hitch was installed, the General Manager of Handy Toyota acknowledged that the kick sensors "are not able to be relocated on the Rav 4 Prime" and that my kick sensor was "physically removed and disposed of at the time of the hitch installation." The only explanation I have received from Handy Toyota for why their sales person misrepresented the compatibility of the kick sensor and hitch on the 2024 RAV4 Prime XSE was that "the technology in these vehicles is complex and ever changing." It took Handy Toyota approximately six months to provide me this rationale. I have not received an explanation from Handy Toyota for why nobody reached out to me to confirm that I did not want my $340 kick sensor returned as I'd specifically requested the four blank lug nuts that my new locking ones were replacing. I paid for those, and I paid for my kick sensor. After sharing a draft of this review with Handy Toyota to contest, they made a limited offer to buy my car back; however, they still won't provide a replacement kick sensor (nor reimbursement, outside of the conditions they've stipulated) for the one they told me would be relocated, but instead was removed from my car. Handy Toyota will only provide a replacement kick sensor in conjunction with their removal of my hitch and returning my 2024 RAV4 Prime XSE to original stock as well as a refund for the hitch and installation labor determined by them, plus they'd pick up and drop off my car while leaving me with one of their loaners. I don't trust them and I won't have them work on my car, even if it means eating the costs and getting the work done elsewhere. If you are looking for Toyota sales or service, I recommend skipping this option.

I sent my car for repair. Received an estimate for repair by email and the work was completed.read more

I am a traveler from Kansas and I know no one in Vermont. My car broke down and I picked Elite to…read morerepair it. I received a very honest business that really cared about my situation. The communication was great, the repairs were excellent and pricing is reasonable. I recommend Darko highly