You have to be really lucky to get your money's worth from this company. Joe came out last Friday…read moreto look at our dryer. He had estimated that the $120 trip charge would cover the cost of repair, but when he arrived he told us it wasn't worth fixing. I figured since we were paying for the trip anyway I would ask him to look at our washing machine or refrigerator. He said he charges $50 extra for each appliance he looks at. I had the parts the refrigerator needed, but he said he would only install parts we bought from him. You might be lucky enough to get your money's worth from this company, but I wouldn't count on it.

All I needed was a suspension rod kit for the washer cost $425. These people are. crooks never…read morerefer or recommend !

I don't typically write reviews, but my experience with Top Tier has been nothing short of…read moredisappointing. A few weeks ago, my fridge broke, and my property management called Top Tier for the repair. The technician initially came out quickly, was kind, and performed a repair, mentioning he would need to return the following week. He assured me the fridge would function properly until then--but that's where things started to go downhill. By Thursday, my fridge stopped cooling altogether. I called Top Tier and was given an appointment for Monday between 10 a.m. and 2 p.m. The time came and went with no technician. When I called again, I was told they could send someone on Tuesday. The technician arrived early, which was great, and did another repair--but once again, the fix didn't last. After returning from a weekend trip, I found the fridge wasn't cooling again. I called Top Tier first thing Tuesday morning and left a voicemail, followed by another voicemail around lunch and another at the end of the day. No callback. I called again Wednesday morning to ensure they received my messages. I was transferred to Steven, who told me he was checking parts and would update me in 30 minutes. I never received a call back. I left yet another voicemail and called twice on Thursday asking for confirmation that a technician would be coming on Friday. Now, here we are on Sunday, and my fridge is still broken, causing me to throw away yet another bag of spoiled groceries. I understand that, as a renter, Top Tier may need to coordinate with my property manager, but the lack of communication is unacceptable. If that's the issue, I should have been informed, so I wouldn't be left in the dark. I get that parts and scheduling can be a challenge, but the real issue here is the complete lack of communication. If Top Tier had prioritized my situation, I could have avoided losing multiple rounds of groceries and had a working fridge by now. At this point, I'm left hoping that someone will eventually return my call to fix it--or that they will consider replacing it. I've worked in both dispatching and parts management, so I understand the logistics. This experience has been frustrating, and I hope Top Tier takes this feedback seriously to improve their customer service moving forward.

From the owner: we are a family-owned and operated business, that takes pride in our work. we will take the time to…read morerepair your unit the correct way. all our parts come directly from the manufacturer and are warranty-backed.

Service was prompt and he came when it was scheduled. Refrigerator stopped dispensing water and…read moreice. Turns out it was a bad valve. Ray found a after market replacement for half price. After he replaced it all was repaired and working great. He identified the issue and replaced the bad part quickly for a fair price. We'll be using him again as long as he still is available. Thanks Ray!

prompt, polite, fair pricing, and get the job without hassele…read more i will not use anyone else!!

I contacted Chris, he immediately replied. He had some great suggestions to keep my refrigerator…read moreworking, and asked me to send a video of the problem. It is wonderful to find someone so responsive and helpful. Thank you, Chris, Paul.

I would give more stars if possible, we have used Chris for several appliance repairs. He is always…read morereliable and does an outstanding job! He has given us guidance to save the lives of our appliances as well as how to care for them. He is such an articulate young man with a wealth of knowledge about all types of home appliances. His fees are reasonable, and work is timely and efficient. I highly recommend Chris and C and I Appliance Repair.

As an out of town landlord , I need a refrigerator repaired, Adams was the only available out of…read morefour contacted. He handled the job efficiently . As an out of town landlord , I need a refrigerator repaired, Adams was the only available out of four contacted. He handled the job efficiently .

Robert Adams repaired a clogged drain line in my refrigerator. He came the same day I called. The…read morerepair took two hours and cost $125. If you want something done right for a reasonable cost and want to have it done soon, Robert Adams is the only person I can recommend in Lakeland.

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

If you have an appliance that needs repair, I recommend Freedom Appliance!! They were very…read moreprofessional, timely, and affordable.

ABS did a great job at a reasonable price. I highly recommend them. Left area clean and was a…read moreprofessional.

Highly recommend this company!!! Returned my call and got me scheduled quickly! Super nice and no…read morehidden charges ... very upfront and honest ... they will be my repair guys from here on out !!!

I called John to fix an older model washing machine that would not drain. H He did such a good…read morejob, that I asked if he could fix the ice machine in my refrigerators. Of course he could! I think he could fix almost anything. He gave me lots of tips about keeping my appliances in top shape. He knows his stuff, and I would not hesitate to call him again.

Mister John came out the same day to look at my refrigerator after a brief telephone call I placed…read moreto him explaining the issue. He called to let me know he was on his way. When he arrived, he identified the problem as a ruptured hose which was causing the leak. He had a brand new replacement hose which he installed at the back of the fridge. It has been a few days now since the installation and there is no more leaking. The cost for his service was reasonable and affordable. It is a good value for the money because he was knowledgeable, courteous, reliable and pleasant. I do recommend this business.