I don't typically write reviews, but my experience with Top Tier has been nothing short of…read moredisappointing. A few weeks ago, my fridge broke, and my property management called Top Tier for the repair. The technician initially came out quickly, was kind, and performed a repair, mentioning he would need to return the following week. He assured me the fridge would function properly until then--but that's where things started to go downhill. By Thursday, my fridge stopped cooling altogether. I called Top Tier and was given an appointment for Monday between 10 a.m. and 2 p.m. The time came and went with no technician. When I called again, I was told they could send someone on Tuesday. The technician arrived early, which was great, and did another repair--but once again, the fix didn't last. After returning from a weekend trip, I found the fridge wasn't cooling again. I called Top Tier first thing Tuesday morning and left a voicemail, followed by another voicemail around lunch and another at the end of the day. No callback. I called again Wednesday morning to ensure they received my messages. I was transferred to Steven, who told me he was checking parts and would update me in 30 minutes. I never received a call back. I left yet another voicemail and called twice on Thursday asking for confirmation that a technician would be coming on Friday. Now, here we are on Sunday, and my fridge is still broken, causing me to throw away yet another bag of spoiled groceries. I understand that, as a renter, Top Tier may need to coordinate with my property manager, but the lack of communication is unacceptable. If that's the issue, I should have been informed, so I wouldn't be left in the dark. I get that parts and scheduling can be a challenge, but the real issue here is the complete lack of communication. If Top Tier had prioritized my situation, I could have avoided losing multiple rounds of groceries and had a working fridge by now. At this point, I'm left hoping that someone will eventually return my call to fix it--or that they will consider replacing it. I've worked in both dispatching and parts management, so I understand the logistics. This experience has been frustrating, and I hope Top Tier takes this feedback seriously to improve their customer service moving forward.

From the owner: we are a family-owned and operated business, that takes pride in our work. we will take the time to…read morerepair your unit the correct way. all our parts come directly from the manufacturer and are warranty-backed.

prompt, polite, fair pricing, and get the job without hassele…read more i will not use anyone else!!

Ray is the BEST. Professional and friendly. I recommend him anytime someone needs a repair guy. I…read morehave a 1960's oven that needed work. I knew if anyone could fix it, it would be Ray. Sure enough he fixed the problem And I couldn't be happier!

I would give more stars if possible, we have used Chris for several appliance repairs. He is always…read morereliable and does an outstanding job! He has given us guidance to save the lives of our appliances as well as how to care for them. He is such an articulate young man with a wealth of knowledge about all types of home appliances. His fees are reasonable, and work is timely and efficient. I highly recommend Chris and C and I Appliance Repair.

KUDOS TO MR. CHRISTOPHER JOURNET AT C & I APPLIANCE REPAIR INC. (863.999.1044) -- not just…read morecompetent and courteous, but also honest and very helpful in solving our refrigerator problem! Here's why. ~ Our refrigerator didn't seem to function properly, so we went online for a recommended refrigerator repair person. ~ Chris was highly recommended by several respondents -- with no negative comments. ~ So, we called Chris on Saturday, expecting only to leave a message for him to come to our home on Monday. ~ SIGNIFICANTLY, Instead, despite it being the weekend, Chris answered the phone right away. He offered to come to our home on Sunday, the next day! ~ Upon arriving at our home and assessing our refrigerator, he said he could repair it, but, before doing any repair work, HE RECOMMENDED THAT WE BUY A NEW REFRIGERATOR. ~ Why? Because he said that (1) our refrigerator repair would be expensive, (2) would likely not be a long-lasting repair due to the nature of the problem, and (3) he didn't have the specialty part in stock, but he could recommend another, larger (and more expensive!) company which did have the specialty part in stock. ~ So, instead of repair, we decided to follow Chris's recommendation and buy a new refrigerator that same day. ~ SIGNIFICANTLY, Chris recommended several refrigerator brand names with minimal repair problems (and mentioned other brands to potentially avoid due to more frequent repairs). He also advised purchasing an extended warranty for repair. ~ MORE SIGNIFICANTLY, he said that, when we go to Lowe's, we could call him with the brand, model, and serial number to see if the refrigerator that we chose was one that he would recommend. ~ So, after online research, we went to Lowe's in Lake Wales, selected the refrigerator that we wanted, and texted the model info to Chris. ~ SIGNIFICANTLY, within minutes, Chris texted back saying that the model we wanted would be a good buy, as far as repair quality goes. ~ Hooray! ~ And Hooray For Chris's help!

As an out of town landlord , I need a refrigerator repaired, Adams was the only available out of…read morefour contacted. He handled the job efficiently . As an out of town landlord , I need a refrigerator repaired, Adams was the only available out of four contacted. He handled the job efficiently .

Robert Adams repaired a clogged drain line in my refrigerator. He came the same day I called. The…read morerepair took two hours and cost $125. If you want something done right for a reasonable cost and want to have it done soon, Robert Adams is the only person I can recommend in Lakeland.

We still have honest people, AJ save me $500 dollars in repair on my LG refrigerator by telling me…read moreto call customer service for LG, which I did and come to find my refrigerator is three years old and no warranty,so I told them the problem and now LG is coming out to fix the problem as a courtesy repair, That's backing up there product and name. AJ could have easily took the 500 and plus 69 for service call, he didn't. I will highly recommend him to anyone who I hear needs repair on appliances. He also told me how to fix my dishwasher from leaking over the phone, which was a very simple process and it's not leaking. We need more repairmen like AJ, God Bless. Adriana Williams.

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

ABS did a great job at a reasonable price. I highly recommend them. Left area clean and was a…read moreprofessional.

Highly recommend this company!!! Returned my call and got me scheduled quickly! Super nice and no…read morehidden charges ... very upfront and honest ... they will be my repair guys from here on out !!!