I purchased an Assault Bike from Amazon and decided to use their installation services in which they procure the services of a 3rd party - in this case Handyman Installers. I initially tried to change my installation date to an earlier date since my package arrived earlier but they could not accommodate, so I stuck with the original date.
On the day of the service, I was a bit nervous since nobody from HI called or messaged me to confirm. So I called the number that Amazon provided me and reached Francisco. He first responds: "who's this? Oh, I didn't have anything scheduled for today. Oh, this just came in". Seemed pretty disorganized. He says he can come before the scheduled window, which sounds great. After that point, I never hear back from him as he doesn't show up, even during the scheduled window. He didn't answer his phone to me or even to the Amazon team.
If you ever use Amazon home services, make sure to avoid this "company". They are completely unprofessional and it's unfortunate that they can't be reviewed in Amazon since the order was never complete. read more