Avoid. Unprofessional, unlicensed, and dishonest.
James was the first person to come and look at the problem, and he had confirmed multiple times that he would be able to fix it. 3 hours later, the situation was worse than when it started.
Originally my electrical systems were working fine except one of the breakers started tripping. I just installed a computer and I suspected that something about the breaker or the new computer was causing the problem. The circuit had several devices on it in addition to the computer (incl. a TV, some lamps, game consoles, etc.). Nothing outside of the ordinary. As a temporary fix, I put my computer on a different circuit. This way, I could still use my computer, and I thought this would lessen the load on the tripping breaker. James came in after several phone calls in which I explained the problem, and he confirmed this job was something he could do.
When he came and looked at my circuit, he quickly said it needed to be replaced. There was minimal testing done. I had thought he would at least measure the total load from the circuit and compare that against the breaker's stated limit, to confirm the breaker was being overloaded. He did not test this. He went ahead and removed the breaker. I got a little worried when he said he had 'never seen' a breaker with a ground wire like mine but he didn't hesitate to cut it anyways. I trusted his judgement; his reviews were stellar and I am no expert in electric circuits.
Since he removed the circuit breaker, the room now had no electricity. We then headed to Home Depot together to buy a new replacement breaker. On the way there he told me he 'hoped' home depot had the kind of breaker I had in my house. This was a red flag. Why would you remove the breaker if you had no certainty you could find a replacement?
While we were at Home Depot James admitted, 'I'm gonna keep it real with you man... I ain't trying to be funny... but I am not a licensed electrician'. This was another red flag. An uncertified (and therefore uninsured) man had fiddled with the electric circuits in my apartment, exposing me, the property I inhabit and its other residents to potential harm. Circuit breaker aside, if anything went wrong this would have very real safety and monetary implications. What if the circuit caught on fire? How was I supposed to trust that he knew what he was doing?
On top of that, this man withheld material information from me, as a client, exploiting that asymmetry to land a job he may or may not be qualified to do. I had exposed live wires at home and no idea how to fix them. When asked why he didn't reveal this before he removed my breaker he replied: 'you never asked, I would have told you if you had asked'. I reluctantly decided to let James finish the job, since the wires were already cut and exposed. I thought he could plug the new wires in at least. A tripping circuit breaker was preferable to exposed live wires.
We got home with the new breaker, and he installed it (with great difficulty-- a lot of grunting, wheezing, and cursing). I had to hold his flashlight for him, one of the several random things he asked me to help with. Based on past experience with NYC contractors and technicians, I found this unusual and unprofessional. When he finished, he asked me to test the computer. Again, the computer was temporarily on a different circuit, so testing it would not test the new circuit breaker. I had told James this several times both on the phone and in-person. When I tried to turn on the TV (which WAS on the breaker we replaced), the TV wasn't getting any power, nor were any of the phone chargers, etc. that were plugged into this circuit. Basically, I went from having unreliable electricity to no electricity in this room.
He wasn't able to get any electricity back into the room at all. He gave up, telling me I needed to get a certified electrician to fix it. He asked to be compensated for his time to which I replied - 'because of what you did I don't have power in my room anymore, please leave'. I think he understood that he only made the situation worse, because he did not fight me on this, and left.
Another red flag was his constant pressuring me to write him a good review. When I wrote my original honest review, he called me multiple times on different phone numbers and left me aggressive voicemails saying that reviewing him was 'fucked up' and asking me 'why would you do that?'.
It is unethical to solicit reviews, especially positive reviews. Reviews are at the discretion of the customer and should reflect that person's individual experience. Furthermore, harassing a customer for their review (especially the way he did) is incredibly unprofessional and inappropriate.
Overall, I can only speak based on my personal experience, but I consider James to be dishonest (for not disclosing that he was unlicensed and soliciting reviews) and unprofessional (for his general demeanor, and limited technical skill). read more