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    1 year ago

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    Custom Remodelers - 20th Anniversary Group Photo

    Custom Remodelers

    (124 reviews)

    Poor Workmanship, Zero Accountability…read more This one-star review reflects the aftermath of working with Custom Remodelers Inc. From start to finish, this was a frustrating and disappointing experience. Communication was essentially nonexistent--calls and voicemails went unanswered, and no one took responsibility for resolving issues. We ordered four replacement windows. During installation, the blinds on our living room windows were removed and damaged beyond repair. We were later told that Jason was "supposed" to have informed us to remove them beforehand, but he never communicated that. Despite this, we were left fully responsible for replacing the damaged blinds. The outside of our house was also left unacceptable. Cardboard and trash were left under our deck, and broken glass from the window removal was left in the rocks in front of our home--posing a clear safety hazard to our small children. When we tried to address these issues, we were met with finger-pointing and indifference. "It's Nikki's job at the shop", "It's service work", "You need to speak with someone higher up than me" etc etc. JASON BARTHOLOMEW 1-651-248-0617, who sold us the project, blamed the office and stated he has "thousands of customers" and couldn't follow up with everyone. I asked who I should call if he couldn't help me, and after the 3-4 time he said I needed to lower my voice and hung up. Others we spoke with said it wasn't their responsibility or that no one was available to help. At no point did anyone apologize or make a meaningful effort to fix the situation. If you value communication, professionalism, and basic accountability, There's a reason they have a very low rating here, we should've known when the sales pitch started with how great they are, and all the magazines their work was shown in... I would strongly recommend looking elsewhere unless you want to file a Better Business Bureau complaint like we will.

    Hucksters. Extremely outrageous initial price followed by a 50% discount for anything. Dishonest…read morestatements regarding building codes.

    Craftsmans Choice - James Hardie siding-Minneapolis. installed by Craftman's Choice

    Craftsmans Choice

    (12 reviews)

    True customer service! We had a new roof and gutters with shields put on by them 12 years ago, and…read moreall has been fine. We live in a wooded area, and at some point a branch had damaged part of a 28 foot section of the gutters, bending the gutter and gutter guard which keeps debris out. I noticed this when clearing leaves and debris off the roof. I gave them a call, hoping that I could get by with just replacing this one section. One of their guys came out (forget the name), started inspecting flashing and other things and I started to dread the list of all the wrong things he was going to find. After a few minutes, he told me that everything else looks good, and that he could straighten the gutter, straighten the guard, and secure it better. He did this.. took maybe total of 20 minutes. When I asked what the cost was, he told me no charge. Cannot even tell that the gutter had been damaged. Can't get better service and care than that. Highly recommended

    No! No! No! Unsupervised crews, not held accountable. Damaged property. And walked away with no…read morerecourse. Doesn't matter if a company is bonded or insured, so don't get caught in this judicial nightmare. Just avoid, and beware. Could have been a great outcome, it wasn't. And ALL of the vendors work very closely with them, and won't take a stand either. They all make money off each other. And Hardie, has been unresponsive to a failed siding install. No! No! No! Just don't. And get an attorney first, to write your own contracts for your project. If you don't, you'll need to hire one anyways!

    Handyman Sanders - landscaping - Updated June 2026

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