BEWARE!!! These guys are out to get ya!! Unfortunately this place was prescribed thru the Wheaten / Assention therapy group for a simple AFO Brace and they wanted to charge us a "ball park" $1000 for the brace plus a $70 service fee to come take a measurement (shoe size). I thought this was excessive to I called and spoke with the manager who wanted to blame the costs on our insurance... but I reminded him that if his money hungry company wasn't gouging little old handicapped women in the first place, then the insurance company wouldn't have much to do with it. He was rude and simply told me to go somewhere else. I Did!! The same AFO brace that the hospital uses is $39.95 on Amazon! How do these people sleep at night??? read more

If you can make it past the highly passive aggressive receptionist, you will be probably be quite pleased with Gil Cohen. I came here with my father, who needed his leg brace adjusted. While waiting for Mr. Cohen, I needed to use the restroom (on the other side of the waiting room door). I asked the receptionist, "Excuse me, do you have a restroom?" She very matter-of-factly replied, "My name is Lori and it's over t/here," as if I should have somehow already known her name and she was offended that I hadn't addressed her by it? On my way to the restroom, I let her know my dad had his brace with him (he uses a cane and needed someone to help him carry the brace). She tartly informed me she already knew because she already saw it. Oooookay. We finally saw Mr. Cohen, who was extremely professional and respectful, and easy to talk to. He carefully listened to my father and was able to adjust the brace (new strap, etc) exactly as my dad had hoped, and quickly! The cost was very reasonable, and he did not once pressure my father to purchase a more expensive product. When we were finished meeting with Mr. Cohen, the receptionist shouted across the hall at Mr. Cohen to "KEEP HIM IN THERE" while she completed something at her desk. My dad and I awkwardly waited a few minutes in the exam room until she was ready to accept payment. When it came time to pay, my dad wanted to run his chip card as credit, because he couldn't remember his PIN. This has not presented an issue anywhere else, but boy oh boy was it an issue for Ms. Lori! She condescendingly informed us that her only option was to run it manually, and said she hoped she wouldn't get in trouble for doing it that way because she was running it as though we weren't there in person (?!?!??). Mr. Cohen seems to be an expert in his field, and it is a shame that his clients' first and last points of contact at his office are with an individual who seems so thoroughly disgruntled. read more

We had a wonderful experience at Hanger. The front office lady was professional and able to get us in quickly though we didn't realize we needed an appointment. She did everything quickly though and it looks like she did multiple tasks and working at two desks. The gentleman who services us was nice and polite. All in all this is a great place. read more

I would agree with the last person's review. The receptionist is so rude! We stopped in to make an appointment and she said she could get my husband in that day. To make a long story short I called a few days later to see how long it would take for the braces to be ready for my husband and the receptionist asked me my name and I told it to her and she said "oh your husband is the one I squeezed into the schedule." I was thinking oh was that a favor to me? because there are many other places we could go...than I asked the time frame on the braces and she than proceeded to ask me if I thought my husband was more important than the the other patients..than she insisted I know should know that she "has 24 hours to work on her charts." I have never been so offended in my life! Funny thing was is that the braces where just sitting there and where waiting to be picked up, but her crazy behavior and ugly meanness prevented my husband having the one thing to help him walk. I than had my insurance company call her to see why she wasn't allowing us to pick up the braces and she had the audacity to tell the insurance company not to call her again. They were in disbielf and apologized to me for having a company like that in their net work. So PLEASE if you wanted to be treated with dignity and respect I suggest you find another place. read more