I had a very good experience, from start to finish at Milwaukee Eye Care. From check-in to finish…read morewas on time, informational, and the tests were completed with no waiting or downtime. Every step was explained fully, and my questions were answered to my complete understanding and satisfaction. The staff leading up to my meeting with Dr. Murphy were all efficient and friendly. I moved through the process easily. During my consultation with Dr. Murphy, I was fully informed about the tests being done, the results as he saw them, and also my options for further treatment. I felt heard and respected. Dr. Murphy was highly recommended to me by my dermatologist and he is also on the Top 100 Doctors of Milwaukee, so my confidence was good. During the appointment, I was able to schedule the surgery, as well as the two follow-up appointments needed. I was given paperwork with all FAQs I could need, as well as the financial expectations. I left after a very short amount of time and with all the information I would need. I have now had my surgery and that also went incredibly well. I will review this on the Envision review as that is where the procedure was done. I will, however, return to Milwaukee Eye Care for my followup appointments and I have no reason to believe I will be less satisfied afterward.

My 84 year old father, an established patient at this facility, had an eye emergency this morning…read more I called to see if they could fit him in with anyone and they had no openings at no locations. We ended up going to urgent care which is down the hall from his doctor's office. urgent care was unable to help him as they didn't have an ophthalmologist on staff and told us to go to the emergency room, 15 miles away. After urgent care and before the emergency room, we walked over to the Milwaukee Eye Care Office to see if there was anything they could do and was told simply "sorry go to the emergency room". This facility appears to fine when providing care if it's scheduled well ahead of time but if you need them in an urgent situation they will have zero compassion. I will be getting him a new doctor that can provide care when it's needed not only weeks in advance. We could have waited as we have been in the hospital's emergency waiting room for several hours now without being seen.