From the receptionist to our wonderful therapist, all were very professional and provided great service.

Hangers makes sure everything is fitted the in the correct way an if it doesn't fit correctly adjustments will be made. Don't waist your time getting prosthetics anywhere but here they get done the correct way.I suggest using this place. Great customer service. read more

Hanger Walnut Creek is the best! I live 35mi away but drive here to get my BKA prosthetic leg fitted and worked on. Prior to this I was limping around on an uncomfortable prosthetic. So about 2 years ago I switched to Hanger. Lars Jensen (Prosthetist) casted my Limb and within a few weeks I had a perfect fitting socket to go with my active foot. He has since made me 2 other legs, both flawless. Thanks Lars & Meina read more

Hanger Prosthetics & Orthotics - Prosthetics appointment room - Medical Centers Near Me - Walnut Creek, California

We used hanger for getting a helmet for our child to correct the flatness First the good, they were fast in getting the helmet made. Now the frustrating part, there is an intense amount of pressure put on parents to discontinue the use of helmet after one year of use, even though as parents we wanted to continue (especially by Audrey Patterson). It got to a point where we kept postponing the appointment for 3 months, just out of the fear of her pressure. Even in the recent appointment, our wish was for her to shave the helmet so we could keep wearing it, our request was met with a blind wall of excuses, looks like she would not budge until we agree on discontinuing wearing the helmet. Not a pleasant experience with this lady !!!. read more

This clinic made an appointment for me on Monday January 15 at 8:AM. it is now 8:18 AM the door is locked I'm here and they don't answer their phone read more

This office should be ashamed of themselves allowing someone to work their front office who not only doesn't understand how insurance works, she also was unbelievably unprofessional, disrespectful, and was telling my elderly father in-law that he couldn't have his second paid for out of pocket shoes. She continued to spout different doctors or "this is how it works here" again with an attitude. We've been going to Hanger for almost 10yrs just the Antioch office not this Walnut Creek location. We moved out of the area and Antioch told us about the WC office hence why we switched. Worst decision ever!! The Woman's name is Stephanie. I have contacted the Regional Center for Hanger to Complain and I will not stop there. My Father In law was in tears, confused, and took what she said as truth. As calmly as Stephanie was lying to not only my Father In and my self she obviously has done this before and I wonder to whom and how many. This kind of behavior is unacceptable, can ruin a business, and can ultimately affect a patient's health and care. Hanger Corporation is a God Send to So Many needed prosthetics etc and to think that this women was so comfortable treating us like this makes me sick! This is NOT the last you will hear from me regarding this situation and I will be speaking to Corporate again, waiting for their call as this has been escalated! The medical field has become such a joke and to have to advocate for yourself is hard enough, and then to treat a 78 yr old like this is just the lowest of the low. Worst Care he's ever received!! Stephanie at the front desk should be ashamed of herself! I'd leave negative or no stars if I could. read more

Scheduled an appointment to receive my new orthotics before my big vacation. I knew I'd be walking many miles, so it was going to be perfect getting them before my trip. Got to my appointment and was told that it was going to take too long to be fitted and I'd have to reschedule. After driving 30 minutes to this appointment. I was on time, but they didn't take me in till 15 minutes after my appointment time. This was a 2:30 pm appointment and the next available appointment is for a month from now at 3:30 pm. That's even later. Why can't they just even get me one pair to use on my vacation. I asked why they told me there wasn't enough time to fit me in the new insoles since they knew going into this what was needed when they made the appointment. They couldn't care less about how this was going to affect my health or my vacation. My suggestion would be to go elsewhere, where you would get staff that care about their patients. Avoid this place for your own health. read more

Hanger Clunic in Walnut Creek is the most horrible place ever. The only person in the clinic that's nice is mayna. The other girl ( I think her name MIGHT be Erica- not 100% positive ) but she's VERY RUDE I WILL NEVER COME BACK HERE !!! The wait time is rediculous they're NEVER ON TIME this place has all gone to hell ever since Shondra left !!! read more

I had the worst experience ever in this branch. I have polio since about 40 years ago, since then i wear KAFO. I had been to multiple hangers branches, this is literally the worst experience i had. It took them 11 month to finish a simple KAFO brace. They did the cast more than once b/c of a silly mistakes from their sides. They are not nice, so unprofessional. I will never ever go to that branch again. Actually i am considering other places not hangers as i cannot trust them after what this last experience with me. please do not risk your time and effort and health by going to this branch or even the whole hangers read more

Very disappointing experience at there Santa Rosa office. Have had 8 surgeries on my foot and was looking forward to receiving special fitted inserts in special shoes to enable me to walk normally. First shoes received were wrong size, second pair of shoes were the wrong shoe, inserts were not correctly made and had to be filed down at the office and they failed to return calls in a timely fashion. Had to leave messages at their answering service. Office staff were nice when finally contacted. Would not recommend if there were options for this type service. read more

Thank You so much Dr. Lars You are simply the best Person. helped me out , trained me and I am on my feet again . staff is really very nice. Dr Lars Pays extra attention towards his patients . They made me walk comfortably which I always dreamed about. read more

Today I was fitted for a back brace. I had a great experience. JD fitted me and took the time to explain how and when to use it. Appointment was on time and everyone was very pleasant and understanding. I recommend this location. read more

Made appointment here because bad service at another Hanger clinic. This office was about 50 minutes from home. Arrived early For appointment to get a new leg brace. When we got there the receptionist told us that the Orthotic Assistant was running late and she would be another 10 minutes. After 20 minutes the Orthotic Assistant came out and said we were scheduled for an adjustment and not a new brace, and she wasn't finished with her previous patient and some machine was broken. She also let us know that without a prescription she couldn't help us. She was ready to send us packing! The receptionist informed her that we indeed had a prescription. With the bad scheduling, broken down equipment and the Assistant Orthotist making us feel unimportant, we just left. Id rather pay full price at a caring, efficient place than deal with Hanger! read more

Front desk staff is always extremely helpful, patient, polite, accommodating and friendly. Technicians are helpful, compassionate and honest. read more

I would also give negative stars if I could. I was sent here to get a fitting for my cervical collar for my upcoming surgery. The woman who brought my collars (one hard and one for the shower) into the room basically pulled them out of the bag, put the Velcro together and handed them to me. She mentioned this was her second time and was not helpful at all. I assumed (since I had never done this before) that this was all a fitting entailed (although I was pretty doubtful). She didn't even explain how they work. I specifically asked about the trachea knob and what it did. She said that it's just for trachea patients. I am now one week post surgery and this neck brace has been loose, and definitely not supporting me. I have been in tears over this, especially after learning online that the collar actually has SIX settings and the trachea knob actually turns to change the height. She never measured my neck or anything. I just hope my fusion will heal correctly. She has NO BUSINESS doing collar "fittings", and I suggest that if you need to be fitted DO NOT go here. I have since learned that you want to look for a Certified Orthotist, which she obviously was not. She was probably a receptionist for that matter. I am angry and scared about my recovery. Now today, one week after surgery, I have to find a place that will actually do a real fitting. I will be contacting their headquarters about this... read more

Unfortunately my experience with Hanger Clinic has been awful. There support staff can't make appointments, they will tell you sorry we're short on staff ect.... I asked to be scene by Shonda they didn't do it, saw a different gal who although was pleasent she ordered the wrong brace, then when I was rescheduled to see Shonda they never entered it in her schedule... So I show up the third time to again get no help... It's been one bad experiences after another thinking should have gone to Diablo Prosthetics instead... read more

They fitted me with a nice knee brace. I wear it when walking uphill and downhill and climbing steps outdoors.

About three years ago my doctor referred me to Hangar for custom shoe inserts. At the first visit, impressions were made from my feet to cast the inserts. The left insert did not fit and was painful to wear I went back for an adjustment, but it did not help. I was told they could do nothing more for me. Thr inserts were cast of lightweight foam and could have easily been redone. My insurance was billed for over $800. for the inserts that I could not wear. I was over charged for the deductible and coukd not get a refund even after several calls to the billing office. I finally purchased a pair of Super-Feet inserts at a sports shoe store for $50. And they feel great. read more

I am an above the knee amputee and have had two legs built by Hanger Walnut Creek. The reason I originally went with Hanger is because they bought out the company I had been using. Both attempts to build something for me have been complete disasters. Neither leg ever operated properly during their short lives and Hanger could never fix the problems. I have had to find another source for service and after extensive research, have a competent prosthetist. In one visit he has done more to make this limb work than Hanger was able to do in five years. He confirms that there are major construction issues with the limb. I now will have a new limb built that will work. I have been an amputee since 1968 and have had numerous legs built over the years. Never have I experienced anything like the unprofessional and inept employees at Hanger. I would not recommend Hanger to build a paper airplane much less a complicated devise like an artificial limb. Their incompetence has caused me loss of activity as well as significant physical pain for years. I hope this will help others make a decision not to use the Hanger Walnut Creek office. read more

Had to give one star, but wanted to give zero. Hanger lost my business. Been dealing with MAJOR issues for two years now. From crap braces that gave me serious constant leg pain that I still have a DAILY basis, no one calling me back, jerk receptionists that don't smile and are super rude, to billing being so screwed up that I have debt collectors breathing down my neck. When I just called to sort this out with again ZERO help from the receptionist, I got firm with her and she hung up on me. Classy. read more

I dealt with Shonda M., who told me that she is the new manager of this location. I can tell you that my own experience was 100% positive. I needed compression stockings for varicose veins. I was told by Cigna to go to Hanger. When I got there, Shonda told me that compression stockings were not covered - if I submitted a claim from Hanger, I'd end up paying full retail. Instead of simply sending me away, she took me into a treatment room, measured my legs, and explained how these stockings work. She even suggested the best brands and where to buy them for a much better price than Hanger could provide. All this for someone who isn't even a customer. I'd give more than 5 stars if I could. read more

If Yelp allowed, I would not give any stars for this very unprofessional and poorly operated business. Sadly, you must give at least one. It has taken months to get a simple pair of well fitted shoes. Appointments take forever to get and when you do get the appointment they seem unprepared and or distracted, ordering the wrong sizes only to have to start from scratch, not calling when the shoes are finally in ... I could go on, but why? Just do yourself a favor and at least avoid this Walnut Creek location. Perhaps you will find better service and more polite employee's at another location. I cannot imagine depending on this crew for something really important like a prosthetic limb. read more

I am in agreement with the previous writer. My experience here was not a pleasant one, rather one that instilled in me that they knew what they were doing. My "intern" said that he was there because he didn't get into physical therapy school. He had to have a regular staff person in all three visits I was there........it seemed like it was to tell him what to do rather than to check on his work as an intern. My wait one time was one hour. Another time I called and was put on hold for nearly ten minutes. When I hung up and called back the office was closed! If I need another device I will not be going back here. read more