Great people and a very nice dealership! They make you feel welcome and they truly appreciate…read moreyour business.

excellent service we've been bringing in all the cars in our household and received the best…read morecustomer service ever especially from the technician Jacob Farris and the rest of the team. Great job.

40k service with appointment. Also did cabin filter and changed out brake fluid. Service Advisor…read morekept me informed and everything went well. Did not take to long even with the extra work done

WORST DEALER EVER! We have been reviewing bad car deals professionally for over 17 years. A family…read morewas involved in a vehicle transaction with Eddy's Toyota November 2024, and has uncovered what appears to be major irregularities surrounding both their trade-in vehicle and their financial transaction paperwork. According to documents reviewed after the sale, the family's Toyota Prius does not appear anywhere on the final vehicle contract as a trade-in, despite the family allegedly surrendering possession of the vehicle during the transaction. Compounding the concerns, the contract also allegedly fails to reflect a separate $7,000 down payment made by the family toward the purchase. The family shared bank records clearly showing the payment was made. The situation became even more troubling after information surfaced suggesting the Prius may later have been sold in a private-party transaction for approximately $5,000, allegedly involving the dealership's finance manager. At the same time, approximately $6,400 in finance and backend products reportedly appeared within the transaction documents. The buyers, according to those familiar with the situation, faced significant language barriers and did not speak fluent English, raising additional concerns about whether the terms, products, and financial structure of the transaction were fully understood or properly disclosed. If confirmed, the circumstances could raise serious questions involving trade-in accounting, consumer disclosures, finance practices, and potential deceptive conduct.

DO NOT PURCHASE FROM CARMAX. CARMAX sold me a piece of junk. I purchased a '21 Ram pickup in August…read more2024. By February of '25, I had to have my cam heads and lifters replaced. In May of '25 my entire engine had to be replaced. I then had to have my radio replaced December of '25. CARMAX was not willing to make this situation right. Offered to purchase the vehicle back from me for 3K less than the original asking price and of course did not offer to take care of all the additional fees (7K worth).

I had a vehicle shipped to my nearest CarMax location with the intention of purchasing it upon my…read morereturn from being stationed overseas for a year. Time was incredibly limited as I had to report to my next base shortly after arriving stateside. I stayed in constant communication with CarMax, and they had clear notes in their system to hold the vehicle for a few days until I could finalize the purchase. Despite weeks of planning and coordination from overseas with banks, insurance companies and CarMax, I received a call on the day of the sale from the sales representative at CarMax informing me that the vehicle had been sold or shipped to another location. This was a vehicle I had carefully selected, and CarMax was fully aware of my situation and timeline. To say I'm disappointed is an understatement. I relied on CarMax to honor their commitment, and they completely failed me during an already stressful and time-sensitive period. This experience has been an absolute letdown, and I will never recommend or purchase from CarMax again. For a company that prides itself on customer service and transparency, they dropped the ball in the worst way possible. If you're a service member or someone on a tight timeline, I'd advise looking elsewhere to avoid a similar experience.

Avoid this place! I always have to remind them I'm on the service plan so they won't charge me…read moremore. I pay for a service plan, I waste my time making appointments only to be in line behind 'express' service customers. It takes takes hours for oil changes...

We've been in the Subaru family for years - and were looking to purchase our new Subaru in Kansas…read more While Wichita is not the closest town to us (a two hour drive) we decided to stop by and check it out as the customer service (not sales) rep told us they had a good number of models in stock for us to look at. These models were the ones we were considering. They also reassured us (twice) that they would honor the VIP pricing. Of course we get there and it is a different story. Slim pickings on the vehicles on the lot. And they said they would not do the VIP pricing. We walked out of there. The sales person we were working with was very nice and professional. Yes, there is a chip shortage and used vehicle prices are through the roof. Stealerships are selling cars over MSRP. But this is plain disingenuous on Subaru Of Wichita's part. Getting people in by telling them blatant lies. As noted we have owned numerous Subaru's over the years and are happy to take our business elsewhere. #CaveatEmptor

I do not recommend this place; I had a terrible experience with them. I bought a car that was…read morebroken and in poor condition, with bad tires. The bank denied the loan, and it took me a whole month just to get them to swap the vehicle. That dealership is a complete disaster--it was nothing but back-and-forth hassle every single day. They finally exchanged the car for an even worse one--one with a busted transmission--and I actually had to pay *more* money. I also traded in my old car; they gave me one valuation for it initially, but then later told me it was worth a different, lower amount. So, be careful--think it through very carefully before buying a car at that place. No recomiendo este lugar tuve una mala experiencia con ellos compré un carro cual el carro estaba roto en mal estado con las gomas malas el banco negó en préstamo estuve un mes para q me cambiaran de carro un desastre ese dealer y todos los días un para alante y un para atrás me cambiaron en carro por uno más malo con la transmisión jodida y tuve q dar más dinero entregue mi carro también me lo valoraron en un precio y Depues me dijeron otro precio por eso tengan cuidado piénselo bien antes de comprar carro en ese lugar

The customer service was great Anna help me get into my new car she was very professional, she ever…read morecame to pick me up from my apartment

This review relates directly to the Ethos Maintenance/Warranty program being sold by the Don Hattan…read moredealerships. We purchased our Traverse in Nov 2023 at the west location. Because I was getting ready to retire, we thought it best to purchase these warranty products, to the tune of almost $7000 - front to back, top to bottom was the impression we got. 2 weeks ago I scheduled an appt to get new tires, as recommended at the last oil change. I was told someone would call me to find out what tire/pricing I was interested in. I told that person I had this Tire-Wheel-Dent coverage and she said ok, and that I should receive that call soon. No one called, so this past Monday, I called and the lady I spoke with said she was the one that did that and didn't know anything about me ordering tires. I, again, informed her of our coverage and she even took my VIN to confirm said coverage. Spoke with a gentleman to get the correct tires ordered and be ready for the appt on Friday (today). They get the work done and we go to pick up the vehicle and they tell me I owe them $950. I said no, I have this coverage and showed them the contract that we signed for it. Oh. Sorry ma'am. That's only for road hazard issues on tires that cannot be fixed. Then you can use that coverage. Needless to say, I was extremely upset, as I had talked to 2 different people at that dealership about having this coverage. They called the finance manager at the west store to confirm our conversation that we had with him over 2 years ago. ??? Of course, they didn't confirm or deny that conversation. They wouldn't budge, wouldn't give up a dime on my bill, all they could say was Sorry, we'll be sure to explain that coverage better to the next guy that decides to buy it. I will not buy another vehicle from Don Hattan, as they don't really seem to give a hoot about what their customers are told/not told about that insurance/warranty program.

Don Hattan West intentionally sells vehicles that they have not fixed after buying them at auction…read more We bought a used equinox in September 2025 and within 30 days it was literally falling apart and the tires had wires poking through. Just finished taking to one of their sales managers who thought he was being polite but actually was pompous and condescending. Perhaps because I'm female and he thought he could mansplain to me. They do not promote customers satisfaction just so they can make a buck.

Horrible experience! I had them take a look at a problem I was having with my car. Greg Hilario,…read morethe service writer, wrongly infromed me that there were only 3mm left on my brake pads and that I had to replace both front brake pads and the rotors because the brake sensor had been grinding them. However, Kia had told me 2,000 miles before that my brake pads were at 7mm. So I went to another auto shop and had him look at it. He showed me that not only were the brake pads and rotors completely fine, they had also forgotten to reattach the brake sensor. He and Kia both pointed out the same different reason for the problem I was having with the car. If I would have listened to Donovan Auto and Truck Center, I would have spent 600 dollars for nothing. Just thrown out the window.

Oil change in under an hour on my XT5. Comfortable lounge…read more Cold water. Friendly. A little hard to find. Better next time. My XT5 came from Donovan's in 2018. They don't sell Cadillacs any more. Service was great.