The customer service was great Anna help me get into my new car she was very professional, she ever came to pick me up from my apartment

I do not recommend this place; I had a terrible experience with them. I bought a car that was broken and in poor condition, with bad tires. The bank denied the loan, and it took me a whole month just to get them to swap the vehicle. That dealership is a complete disaster--it was nothing but back-and-forth hassle every single day. They finally exchanged the car for an even worse one--one with a busted transmission--and I actually had to pay *more* money. I also traded in my old car; they gave me one valuation for it initially, but then later told me it was worth a different, lower amount. So, be careful--think it through very carefully before buying a car at that place. No recomiendo este lugar tuve una mala experiencia con ellos compré un carro cual el carro estaba roto en mal estado con las gomas malas el banco negó en préstamo estuve un mes para q me cambiaran de carro un desastre ese dealer y todos los días un para alante y un para atrás me cambiaron en carro por uno más malo con la transmisión jodida y tuve q dar más dinero entregue mi carro también me lo valoraron en un precio y Depues me dijeron otro precio por eso tengan cuidado piénselo bien antes de comprar carro en ese lugar read more

I bought my first car, a 2011 Nissan Murano, from Super car guys in 2015. My credit score was low due to a recently discharged Chapter 13 filing. They did find financing for me at a high APR. However, the vehicle was financed for way more than the retail sale price , which made it impossible to refinance. I recently purchased my second vehicle from them this month. A fully loaded Honda CRV Touring. After 13 days of owning the vehicle, I realized on one of our crazy weather warm Kansas days that the air was not blowing cold. I contacted the manager at the West location where I purchased the vehicle on Friday. He promised a call back that following Monday. No call back. After several calls to the West location, I was told to contact the service department, which I did. They told me they needed Manager approval to look at the vehicle. By now I am totally upset. Finally the manager contacted me. I take it in to the service department. They told me it needed a Compressor and hose at a cost of 1200 dollars and they were willing to pay half.I told them I was calling the finance company to cancel the contract. I still had my Nissan. I told them this was an existing condition of the vehicle when they put it on the lot for sale. They could keep it. I get a call back from the service department that the General Manager was taking care of the total repair. My advice: Walk around that vehicle and check it from head to toe for nicks, scratches and imperfections: I have found a few, because my vehicle was dirty. Take your time: Rome wasn't built in a day. Check and double check Heat/Air and under hood. Check interior really well. I just recently found a few cigarette burn holes. Also heads up: When they are looking for financing you will end up with multiple hard hits on your credit: I started getting adverse action letters from companies I wasn't even aware they had ran me through. Finally once the sales person completes the sale, they are useless. My sales person Ana, made a couple of calls, but in the end it was my leg work that handled the issue. The communication between lots is horrible and needs improvement, read more

they won't help me with my check order and now I'm out of a motive, transportation due to their mistake I'm struggling with even getting a chance to go to work now because of all the issues that has been happening. I am completely frustrated and I will be pursuing legal action. read more

Their service is trash! Never call you back and won't call when your car is ready! Oh then they will quote you one thing and charge you a completely different price! Do not use them for anything! read more

DO NOT USE. I have used SCG in the past and was pleased with their efforts, but todays visit was a nightmare. Sat for 2.5 hours, then a manager that couldnt speak English tried to upsell me to a higher amount than I stipulated, then another stated there was a $4k fee to get a loan I had to cover, then they rejected my trade-in valued at $7k because I wouldnt take $1500 for it, THEN the last manager tries to get us to use Payday advances, or other loans to increase my down payment. I told them NO multiple times and eventually left disappointed in their service. THEN the same manager contacts me at home multiple times saying I needed to hurry back, and I had only one choice even though I declined. Got rather rude with me in the end when I called him out for his antics. Dear God dude, theres MILLIONS of cars for sale in US. Im sure theres other options. Result: Bad service, poor staff conduct, and manipulative sales antics. Go elsewhere trust me. read more

Super Car Guys - Texts from Salesperson - Car Dealers Near Me - Wichita, Kansas

Love the south location. Dolores is the best can't get any better of a sales person than Dolores. If you need anything make sure you ask for Dolores. read more

Super car guys moto is 100% false advertisemenT. BUY A CAR DOES SUCK! should be the new moto for them. signed contract for a vehicle that they went to service and supposed to go to ford dealer to fix recalls. after a week in service l, only response I got was from sales rep stating vehicle repairs are to much... then they pull the sold in service and relist it back on eddyseverything website. have yet to hear from finance or manager. read more

I will say I was a little disappointed. My first car experience with them in 2023 was great (Rock Rd Location) and for some reason this last time all I did was go to a different location of theirs and the experience was suboptimal. There was lack of communication, the agreement was a drivers side window would be fixed prior to me moving the end of this month with my newborn to a different state (my last car i got from them was in process of being totaled) so I was in a slim spot and had not great credit. I can say they did get me approved for a good rate of 490/month. However the communication is lacking somewhere in their system. When finally told it was ready the vehicle still had the crack in the drivers side window (was not fixed like promised) if it would have been fixed we would of 100% took the vehicle, they did attempt to either offer to fix it (wasnt an viable option due to us moving and them promising that in the first place & it not getting done) or they offered to give us money to take it elsewhere to get it fixed? I am assuming it was an attempt to make it right, however just having had a newborn and this being our only vehicle we wouldnt of been able to of gone and gotten it fixed anywhere. I am disappointed & I felt like I was laughed at and my concerns not taken seriously at some points. We ended up having to go elsewhere. The guy I am sure was joking but made a comment about us shopping around still after getting us a good deal. The only reason we were still looking is because the lack of communication made us concerned they had sold the vehicle to someone else (thank god we did keep looking). Im not sure where the disconnect is from 2023 to now or from their east location on rock to the west st one but I definitley had a better time in 2023 at the rock rd location read more

Hands down the best car buying experience I've ever had. Amazing deal and great interest rate! I will be back!

I was super scared on getting a new vehicle because of my situation , but after explaining everything to the wonderful salesman and to the Store manager Bob he did everything he could to get me into a badass car! Shoutout to Bob and the team at West Street! read more

Super Car Guys - Car Dealers Near Me - Wichita, Kansas

I have been composing this review for about a month. I purchased my 2020 Mitsubishi outlander on May 4, 2024, after spending almost 10 hours in that place (I also purchased an extended warranty). By May 15th, I was having mechanical issues, there was a very loud grinding noise when I would turn the steering wheel, I went to Super Car Guys West and spoke to Tyler, who sold me the car, and he instructed me to go to Subaru of Wichita and have them look at it. I took it to Subaru of Wichita, where I was charged almost $400 for them to diagnose that the CV joints were going out. I went back to supercar guys West and showed Tyler the receipt with the money that I had to pay to have it diagnosed. He proceeded to gaslight me and asked me why I didn't call him before I paid anything. I was not offered any compensation at that time. When the problem persisted, I was told to take the car to the service center on Rock Road. I am two weeks into owning this car at this point. I gave the service manager, Tyler, a copy of the diagnosis from Subaru Wichita. At this point, they did not have a loaner for me and I was told to bring it back two days later, and they would have a loaner. The loaner they gave me transmission was shot, I tried very hard to not even drive it because it was scary. He then said it would be a few days for them to get the parts. I was fine with that, after a few days I called to get an update, and I could not get a hold of anybody, and I couldn't get anybody to return my calls. So, after trying to make contact for 3 days, I had finally had enough, and I went and got lunch, and I went to supercar guys on rock Road, and sat up there waiting until somebody came to help me. I did snap at the poor kid who had just started there, and I did apologize to him. But, the service manager, Tyler, is an asshole. He has been one of the most unhelpful and uncommunicative people in this whole process. After I finally got him to respond to me, he told me that it was, in fact, not my CV joints, but my rear differential package. I asked him when that was going to be fixed and he said that they are sending out an adjuster, but that they wouldn't be there until the next week. So I went in again the next Tuesday, because there is no direct line to their service department for me to call and asked him what was going on, and he told me that the adjuster still hadn't come out, but he was going to go ahead and order the part, and my car should be done by the beginning of the next week, it is approximately June 4th by this time. I made another trip to Rock Road the next week, and he informed me that they were still waiting on parts but it should be done by the end of the week. The process was repeated for the next two weeks. The last day I went up there was June 28th and that's when I started losing it. I stopped being nice and polite and sadly enough, it worked. I went to the store manager at Rock and he couldn't help me because I didn't buy the car there so I ended up at West and they "repaid" me for the 400.00 I spent getting the car diagnosed initially, I was also told one of the mechanics was "coming in on his day off" which was Saturday, the 29th and that my car would be done by Monday, the 1st. Guess what? It wasn't done. I just drove off the lot at 9:45 am today, Tuesday July 2nd, 2024. Tyler (at West) also lost my physical tags so I have to pay to replace that on top of new tags, when I had asked him what to do about that I was told I couldn't switch them over anyway. I called the tag office and she said that's not always true but that they were going to charge me for the missing tag anyway. I received no further communication on that. While I was picking my vehicle up this morning I again called the West street location and asked Tyler if they could provide me with another temp tag since I haven't been able to take any out of town jobs, because they've had my vehicle, and my paychecks have been suffering. He told me they would get a fine if they did that, but that I could purchase a 30 day temp tag through the temp office for 90.00. That's not a thing, the tag office does not offer extensions. This has been the absolute worst experience I've ever had buying a car, I will never purchase here again and I will never recommend them to anyone else. So, just to recap, I missed out on a whole day with my family, 10 hours to get a vehicle, less than 2 weeks later there were problems with the vehicle. I had to pay to diagnose those problems, then got gaslit for paying. They had my car for a month and a half, they "did me a favor" and repaid me for something that was covered in the first place, I paid my first car payment on a car I didn't even have and now I'm paying for tags with money I don't have because since y'all had my car for so long I couldn't take any out of town jobs to boost my paychecks and was forced to take local jobs that don't pay shit. Don't buy from here. I have more but won't let me type more read more

I am working with Jayden on buying 1 bmw and 51 heavy duty diesel pickup trucks and she's an amazing sales representative! I love working with her! And I was linked with Tyler for a virtual test drive and he started being a total prick and telling me I need to give him my paystubs today or we would sell my BMW and 51 trucks out from under me, and wouldn't even let me put money down or anything he said well we will wait til Friday because we don't wanna tell the bank if you can prove how many cows you sell per month 1st off none ya business! I will show a paystub and that's it!!!!!! Not an terrorist interrogation from a stupid douche! I let Jayden know what Tyler said and she linked me with someone way nicer!!!!!!! I hope you lose your job Tyler! read more

Super Car Guys - This is Unacceptable Tyler!!!!! - Car Dealers Near Me - Wichita, Kansas

Going to Super Car Guys on West Street was THE BEST car buying experience I have ever had. My car rep Marco was extremely eager to help me and knew exactly what car to find for me. He was knowledgeable and acted like he wasn't going rest until I found and purchased my car. I also enjoyed working with Bob, Martin, Matt, Angel, and everyone else that helped me. read more

Amazing service I am so happy we chose this location everyone was sooo nice I definitely recommend!!!! read more

Saw a car online that was make, model, and price range I was shopping for so I scheduled an appointment online. The gentleman that greeted me was very pleasant and easy to talk to. Went on a test drive and was still interested so I was offered to take the car overnight. Took the car to show my husband and get his opinion. While I'm on the overnight test drive the manager calls me to tell me that they made a mistake. The price on the car is incorrect and it's actually $10,000 higher. They then told me that I needed to return the car if I wasn't interested. I had done my research and the original price was what everyone else in town was priced around. This experience not only felt illegal but it also seemed like they where trying to take advantage of me. To make matters worse after I walked away they proceeded to call, text, email, and snail mail. It took me explaining that I bought the same car elsewhere cheaper then the original price with 20,000 few miles to get them to leave me alone. read more

This company advertises that they are no pressure no negotiate. But in order to even see their vehicle price they make you enter your info.... Then they will proceed to call, text, and email you multiple times a day. You can try to be nice and tell them you are just starting to look, just shopping around, ect. But you will eventually have to get pretty nasty and direct with them to get the hint that you just wanted to see a price and will never shop there because they harass customers to get them in the door. read more

I liked my purchasing experience from this company, but after two years, you will get the texts from "Mike" and others to get you to trade in. I told them not to contact me again -- I'd call them when I was ready to shop for another car. It was quiet for a while when I told the sales person that if they ever contacted me again, I would NEVER purchase another car from them. They didn't listen and now have lost a customer. read more

My mom bought a vehicle from them and they didn't explain the paperwork so her just told her where to sign. She is now laying over $39,000 for a vehicle that isn't even brand new. I called and talked to a manager at the west store and he said it's between her and the bank now. They have nothing to do with it. Super Car Guys suck. Do not buy from them. !!! read more

We contacted Super Car Guys of Wichita and exp our situation on car buying with them on a few occasions. One example was we were traveling 4hrs from home to purchase a car. The other was the fact we did not have a down payment. We sent all of our information to them and was told we were preapproved and no down payment would be an option. I made sure to stress several times we had no down payment and we needed our monthly around 4/500$. We were told that is possible with no red flags after getting all our information. We made the trip, however the promises were not met. They were not able to make a deal without at least 6k down or a co-signer. We were told the internet ladies don't have the ability to pre approve people. They said there was nothing they could do for us without 6k down or a co-signer. DONT LISTEN TO THE PEOPLE THAT TAKE ALL YOUR INFORMATION. ITS JUST A WAY FOR THE LOT TO GET PEOPLE DOWN THERE. The slogan is "buying a car doesn't have to suck" only because they order pizza and offer you a soda while they make broken promises!!!! The cherry on top was "here is a $20 gas card for your troubles and at least we fed you!" (keep in mind it cost me $120 in gas to make the 8hr trip and my daughter ate ONE SLICE of the pizza!!!!!!) If ZERO stars was an option I would have left that! read more

They promised my friend a car and gave her a loaner car for two weeks. The whole time saying he didn't need a down payment. Went to finish up tonight and now they say he needs a down payment. He will now have no car and now no job because they took back the loaner car. Have no clue what happened to the trade in either. read more

Dalton Melfi, thanks so much for all the help you gave us with our recent purchase of a Subaru from Super Car Guys West. You were so patient as we considered our vast choices for just the right vehicle. Any concerns we had about the car were promptly taken care of by you and your team. My husband and I would recommend you and the Super Car Guys team to all of our friends! Martha Dostert read more

The staff at the West and Douglas location is extremely friendly not to mention their selection of vehicles is amazing. After looking at a few vehicles for college I chose a 2017 Chevy cruz that has been amazing to me! If you are looking for a place with friendly staff that cares about their customers I would definitely recommend super car guys! Not to mention when I bough a vehicle I got a tv for college! read more

Great place to buy a car! The team at Super Car Guys cares about you FIRST! Stop in and say hello and you'll see what I mean!

Will not honor the life-time guarantee. First, I'd like to say they get you a vehicle even if you have credit issues. I still drive a vehicle purchased from SCG back 2012. Issue: I bought a vehicle from SCG in 2018. It ran fine and was great until summer 2020. Two years later the transmission and engine block went out, so we are talking over $4000. We gathered all records of oil changes, tune ups, new tires, etc., to take advantage of the life-time warranty. Gave them the paperwork and we were told "We need to send it to corporate for approval". Long story short, they did not approve and we are stuck with a vehicle that doesn't function, car payments, and lack of $4000 plus in funds to fix. There is one good salesman there, but that's about it. Not going back. read more

The employees were very friendly, that being said, they kept us 7 hours the first time we went in. We had to go back and that was another almost 4 hours!! I find it ridiculous that they can't do business in a timely manner!!! read more

I just purchased a Mercedes-Benz from Super Car Guys. Cody was extremely professional and on top of all my wants and needs. Go see Cody at Super Car Guys if you are looking to purchase a vehicle. read more

Buying a car doesnt have to suck but it did when we went to Super Car Guys. Found the car I wanted, test drove, loved it so that was that. I already knew my credit wasnt the greatest but not to worry they said. And they were right, they found a finance company that would work with us. Only thing they needed was a copy of our taxes. Umm..ok. now, we live on one side of Wichita, they are on the complete other side. Thats ok they said, go ahead and take the car, get your paperwork and come back Monday. It was a Friday we were there. Really? I said, take the car? Yeah no problem. Ok cool. Monday we returned with our tax papers. And we waited..and waited ...and WAITED. Finally here comes the finance guy. Went through the paper work, sign here, sign here, sign here and sign here. FINALLY! we were done, the car was mine!!!! Two weeks later I get a call from them. The finance company had denied us. WHAT???!!! Like, I thought it was a done deal. Apparently no, BUT there is ANOTHER company that we have that is willing to work with you. We just need you to bring your proof of income for the last 3 months. Omg..another trip over there and besides, we signed all the paperwork, how can they go back on it? So we go back, at this point my bf wants to just give it back and leave the car there but Im already attached and dont feel like starting the whole process again somewhere else. After another mind numbing wait (i can only eat so much popcorn) finance guy comes back and says ok good to go, it just changes the numbers a little. Because of my credit and yada yada yada...payment goes up, of course. Bby this point we just want to get the hell out of that place. We sign the paperwork and leave. The car was great no problems just a real inconvenience the way they do things. After telling my experience I have had several other people tell me the same thing. After "purchasing" the car they get a phone call saying they had been denied by finance company. Im sure it is to do with people not having stellar credit but its bullshit having you go through all the paperwork and sending you on your way only to be told later oh sorry, you were denied. read more

I purchased a vehicle from Super Car guys. Daniel H. gave us the best experience. I have a 7 year son with autism and he has a blast car shopping and eating the popcorn. Everyone welcomed us with open arms. I will recommend this place to everyone. Thank you guys so much! read more

Everything was fine, service was decent, although the begging for a 5 star review really didn't help them, especially considering what happened next... Five days after signing all the papers they called to inform me that there was a requirement in the loan that *they* didn't disclose and told me I had to pay an extra $375 to resolve that condition. I would have had that if I had known about it sooner but after the down payment I had already made I did not have funds immediately available. Their proposed "solution" was to switch banks, which would extend the loan for a year and double my interest. That isn't a solution and is a complete insult considering it was THEIR mistake. They tried to make it sound like they were doing me a huge favor by doubling my interest because, "they payments would be about the same". I personally went to the bank that the financing was through and resolved the issue myself. I give myself a five star review because apparently I can do a better job than their financing department. I will actively attempt to persuade anyone I know from ever dealing with this company or one they are associated with. read more

So I never really complain about places and I NEVER get angry at workers but I HAVE to put this story out there. I went to Super Car Guys on N West St in Wichita, KS on Friday, March 4. I find a nice car and we start working on the numbers for it. They bring out the paper that has the four boxes on it stating the car price, my trade in, my down payment and the monthly payments. The first paper had payments of DOUBLE what I said I was comfortable with. I remind him of where I want my payments, he writes it on the paper, I sign the paper agreeing that it is what I want and he leaves to work on it. Comes back with payments still over $100 more than what I say. I remind of where I'm comfortable and say absolute max would about $20 more than what I originally said. We write that number on the paper and I sign it again. We wait for about three hours and ask how much longer because at this point we had been there a little over 4 hours and had to go get our kids from the babysitter. They say it's still going to be a while but I can take the car that night and finish papers the next day. They told me they needed the down payment to take it off the market and we confirmed if we brought the car back I would get that refunded, multiple workers said YES. We sign insurance papers and leave. We were scheduled to come back the next day (Saturday 3/5) to sign off on the payments and finish the paperwork, I got a call about an hour before our appointment saying not to come in because the paper work wasn't ready. We go in on Monday morning (3/7) and are told it's still not ready and to they will let us know later in the week when we can come back, I say I'm off Wednesday and they confirm that it should be ready then. I get a text Tuesday saying it won't be ready and they will reach out again to schedule a time to come in. I thought this was all strange that the papers still weren't ready almost a week later so I call the guy in charge of financing and leave a voicemail asking what's going on, I then get a text from him asking if I was planning on coming in today (Thursday 3/10) to sing the papers. This confuses me so I ask him to call me and he was wondering why I wasn't in to sign the papers that had BEEN DONE! I say I don't know what's going on but I'd rather bring the car back, get my old car and down payment back and that I'll be in the next day. Fast forward to the next day, I get there and sit down with the sales manager, he explains that they got my loan approved but the payments were still almost $100 more than what I said I could do. I say it's absolutely fine that we couldn't get the payments to where I need and I understand but I'd rather give the car back. He leaves and the store manager comes in. Bob. Bob proceeds to tell me that they got my loan approved, "it's not his fault I can't afford the payment" and I've had the car past 72 hours so he will not be giving me my money back and I am required to buy the car. I try to explain that I never signed any papers agreeing the buy the car, no one informed me of the 72 hour policy and that I would have brought it back had his workers not kept me away from the store. This man who is at least 6' tall is standing next to me, 5'4" and sitting, and keeps talking over me and saying this is all my fault and will not be giving me a refund. The rest of the night unfolds with my friend coming out to talk to them which they tried to intimidate him too but thankfully didn't work. After Bob told me that "this is sad, clearly your word means nothing." He gave me my money and my car back and took his car back. LONG story short, this place with "No Sharks" (that's part of their motto) tried to intimidate me, bully me, and trap me into a car that I could not afford and no longer wanted. DO NOT WORK WITH THESE PEOPLE. If it wasn't for the sales man I was working with who finally stood up to his manager to say what he was doing wasn't right and he should refund me, I would have been stuck. read more

The commercials for supercarguys imply that they are willing to help anyone. THEY ARE NOT HELPFUL OR NICE. YOU CAN'T BUY A CAR FROM THEM AND IT DOES SUCK. If you have missed some appointment times and want a particular car that they have earmarked for another they will send you on your way. Tony is the rudest of all the sales people read more

I took my 17 year old daughter in to buy a Jeep Wrangler and could not have been happier. After much research, we paid thousands less than similar Jeeps in Wichita. It was a great experience and will definitely go back! read more

Super car guys in Wichita is a joke. They told me that they could get me in a car with 0 down and my car trade in over the phone. I set up the interview, go to Wichita and they tell me I only qualify for 3 cars, and when financing comes to talk to me they wanted 1500-2500 down!!! What a fucking joke, have to lie to someone, waste my time and my money!! read more

They don't have a zero star so I had to give them one. Brayden Fox ran an ad on facebook claiming to have a great deal on a charger. Texted him and he said yes the car is here. Got there and lo and behold it mysteriously wasn't there. 10 minutes later when we arrived. He came out with keys for some over priced car on the lot, but realizing he ran the FB add just to get people to come in to sale expensive cars on the lot we walked out. Then when we checked fb again the ad was pulled, but we have a copy of it and the emails for the consumer protection people. read more

This company is corrupt. They sell you a car to get you in more debt that requires a car eventually getting reposessed illegally. My credit is horrendous, and I'm never going to a dealership again. They commit fraud, etc.just to get your business. I recommend going elsewhere. read more

If I ever feel the need to buy another car, SCG is where I'll go every time! Could not believe the hospitality from Dalton and Brandon. They were so incredibly patient with us and they made the experience so pleasant! My kind of people. HIGHLY RECOMMEND read more

We have been to SCGs 4 times. First time was a great experience. 2nd time not so great but that was a salesman who I believe isn't there anymore. 3rd time was ok but not a great experience. This 4th time might be the last time. The woman who was showing us cars was friendly and nice I did enjoy her showing us around. BUT she told us, as well as a 2nd employee, about a customer who they sold a car to. They said 3 months later their car was breaking down and they weren't happy so they got them in a new car. Well about 3 months later and I'm not asking for a new car but the bottom piece to the front and back bumper were starting to fall off and were dragging by the time we got it to SCG to see what they will do. And apparently it seems like they will do nothing. Then after my wife took it to their shop the bottom paneling covering the bottom of the car started falling off and dragging on the road on our way to Nebraska. On top of that they told me that with a downpayment(a high one that I really couldn't afford) i would have no payments until Sept. But then upon signing a 2nd set of papers the first payment was due in May. Very sketchy and I wish I would have handled that differently but it was a long day and I didn't feel like getting into it with him. I wish we could say we recommend SCGs like we use to. But if they are going to start lying about payment dates and tell a bs story about getting someone into a new car b/c theirs is breaking down months later but then they won't fix an inexpensive problem that occurred to a car they just sold then i cannot in good faith recommend them anymore. If you go there just don't believe their stories and watch out when they tell you they got something approved like no payments read more

They are super friendly liars. "old" my daughter one car, got her info. "Sold" her gap insurance. Last minute switch of cars by them-"still have same coverage"...until need to use gap insurance. Then it's no "you are wrong, we never sold you gap coverage" read more

terrible follow up service. I went 6 months with an i owe you from their service department, they never called. the insurance guy named Andy,(who i think got fired) fucked up my gap insurence! Dont buy a car from these guys! read more