Anyone who does business with Wilson's need to check the cost being charged for parts. I was told…read morethat a wheel bearings hub assembly for my 2009 Nissan Altima was going to cost me $239 per hub assembly. They do a great job in a timely manner due to the excitement of making all that extra money on overcharging for parts

Very fast and friendly service. Completed in a very timely manner. They took me out to show me what…read morethe issue was and what needed to be done to make repairs. I would undoubtedly recommend Wilson's for your vehicles service. Cost is better than most shops around. Made the repairs I requested, and pointed out minor issues to keep an eye on.

Most honest mechanic i have experienced in my life, I don't even know where to begin, they are the…read morebest of the best!!! So if you live in Catlin you know the previous (and only) mechanic in town, Martens had a VERY tough job filling the hole that was left. They have FAR exceeded it. I have given them my business every time my car needed repaired but I have to share two experiences of them going completely over the top! First, I picked up a nail in my tire and needed a patch, they accidentally over charged me five dollars (please bear in mind they were BRAND new to Catlin). I had know Idea and was just happy to have my tire fixed. But... When my husband needed an oil change, they remembered the mistake, gave him a 5 dollar credit and sent me a hand written note apologizing, who does that??! The second incident you ask? I dropped my car off on a day they were closed (as in not open and no expectation that I should receive service) so what happened? Well they know my car, and called me to ask what I needed to have done, and made arrangements to have my car repaired first thing Monday morning. Super honest, super awesome at car repair and customer over the top, again, the best of the best!!

Brian and Shonda Marten are WONDERFUL deal with each time I need to take one of our vehicles in…read more Replaced two tires on our truck today and the price was extremely reasonable! Love that they have a oil change loyalty program too!!

If you need roadside assistance, call them!!! We were on our way camping when our camper trailer…read moretire blew. Our jack to our Tahoe was too big to remove the trailer tire and replace with our spare. We were stuck on the side of the freeway not knowing which exit we were near. It was late at night. We first called our insurance which (of course) did not extend coverage to the trailer tire - but they called people in our area for quotes. The best they could find was Carnaghi Towing which wanted to charge us $165. We didn't need a tow, didn't need a new tire, just the tool to change it! I then called Coffman's towing who said it would be $85. Ryan said he'd be to us in 20-25 mins. He showed up in nine (yes NINE) minutes!!! He then said he thought we were further away so reduced our price to $65. He changed our tire for us and noticed the spare was low on air so followed us to the nearest gas station and made sure we knew where the air pump was then left. Well, the air pump wasn't working and we were afraid to drive on it so he actually made a trip back after another call to fill up our tire with his air compressor! He saved us last weekend, was quick, and charged a FAIR price, plus went over and above to make sure we were safe. Thank you, Ryan!!

Great service. Quick response time in an emergency. The driver was very courteous and…read moreprofessional. I highly recommend and would definitely use again!

Recently I had one of the best customer service experiences ever in my life. I had been searching…read morefor a car part (tail light) for my 1997 Nissan 200SX SE-R. I searched most of the places you would normally think of - the dealer, local parts stores, even junk yards. Either I found items that were exorbitantly over priced (a junk yard tried to sell me an entire trunk lid at $250 for a $15 plastic light cover) or found nothing at all. So i decided to try eBay for my part. That's where I came across Bill Smith Auto Parts out of Danville, Illinois that was listing an item that sounded similar to what I wanted. Luckily enough they list a phone number on their eBay auction so that you know you are ordering the right part, and can confirm with a real person. (Try finding that very often) So I gave a ring to the store to find out more about my part. The representative I spoke with was polite, attentive, and very knowledgeable about the products the company was selling. In fact, when she found out that a car had just been crushed with the part I was looking for (only one in stock) she made an extra effort to find the part through a parts database. Then she gave me the number of a place that was able to find what I needed. That's right folks, she sent me to a possible competitor in service of the customer!! You have to understand that where I'm from, Northern VA / Washington DC Metro area, everyone is out to make a buck and helpful service is of a bygone era. So it was quite refreshing to have someone take the time to find out what was most helpful for me, the customer. This representative should be given a pat on the back for a job well done... And even though I didn't purchase the light from her company as originally intended, I now know of a store who hires people of integrity and knowledge. These are the things that will make me a customer at Bill Smith Auto Parts any used car parts in the future. So please, if you have a auto parts need.... don't hesitate to call on Bill Smith Auto Parts, Danville IL. I'm sure their customer service will leave you as speechless as it did me.

I called about a taillight assembly. I spent 20 minutes on hold, listening to their spiel…read more I DO NOT leave messages on such calls, I talk to a person. Apparently, if youre not a big customer, you dont get answered. NOT THE WAY TO RUN A BUSINESS

I bought a 2019 Chevy Equinox from this dealership. They told me "if anything breaks in 30 days to…read morebring it in and they would fix it". 2 weeks after buying this the check engine light comes on, I call them tell them the engine light came on and I need it looked at. I set up an appointment for today (01-07-26) at 1 pm. Then my husband and I took it to auto zone. They said it was throwing code p1101. Today the car people told me its the throttle body and oh yeah its going to be $667.08.... I HAVEN'T EVEN MADE MY FIRST PAYMENT!!!!!!! DO NOT COME HERE!

They will sell you a broken car, then blame you ,ignore you for almost a month and end up making…read moreyou pay to fix a car you never broke all while making sure you lie to your finance company so they get paid but you get no car for over a month

Surprised to see only a couple reviews here- my family uses this place and it's always been…read morereliable for us. Today I came in about 20 minutes late and they still honored my reservation- even though they would have been right to turn me away since it was 40 minutes to closing. They knocked out my oil change in about half an hour and paid about $10 less than Walmart would have charged me! They always do great work here in my experience and helped me with a grinding wheel problem I had earlier this year. Really nice employees to top it all off. If you're seeing this, thanks folks!

AWFUL PEOPLE. DO NOT TRUST THEM WITH YOUR CAR!! THEY DROVE OVER 40 MILES IN OUR CAR!!! We spend…read more$600/year for a warranty here and after waiting over 2 weeks for our car to be fixed we get in and there is dirty hand prints all over the sun visor! Oh I wonder where those came from? Because they most certainly were not there before. Thank god I took a picture of the mileage and tank when we left our car, because then we can see we have almost a completely empty tank of gas now, we left it half way. Oh I know why! Obviously one or more of their workers was using our car for their personal use while it was there. After calling numerous times no one will answer. This is beyond unbelievable and to think they did this, what else is possible?? I can't say we will ever recommend them or Car Mack Car Capitol next door!!! This was beyond unprofessional. Everything about our experience has been nothing but stress and inconveniences!! Here in the pictures you can see the proof for yourself! Let's see if they ever plan to contact my fiancé; they should fire whoever took our car and compensate him for the trouble of having to pay for more gas! Edit- JUST 4 DAYS after bringing our car home the check engine light is BACK ON!!! Of course it happened Friday night and we have to wait until they open up again on Monday, let's see if they can actually fix our car this time.