Lived here longer than I lived anywhere - the leasing office management and maintenance staff are always kind and helpful. Will miss the views! read more

It has bad reviews for a reason. It served my purpose of location location location. I lived here for over 2 years and it clearly went way down hill. Most of my friendly nice neighbors moved out and people who wanted to have yelling matches and throw things in the hall and at each other moved in. On my floor I think I saw 4 or 5 eviction notices in my time living there. I think the office staff was pretty good. And the cleaning people are very nice and very good. It's just hard to keep up with people who don't care. I've seen discarded chicken bones, pizza slices I mean you name it. Food waste just thrown in the hallways like it's the responsibility of the staff to clean up after you. Regularly the stairwell smelled of cigarette smoke. Someone was using it as a smoke break area almost daily. IMO super gross. Regularly my bathroom reeked of weed because I shared a wall with someone who apparently smoked a lot on the opposite side. On more than one occasion somehow a homeless person got into the building and onto our floor. Had his dog and shopping cart with him. The advertised rent is not the real rent they play a game to include any discounts so whatever you see on the website is likely 300-400 less than what you will actually be paying. I think at some point they disabled the fire alarms because weekly we would have 2/3 weekly, when we first moved in. And it wasn't hard to know which apartments smelled heavily of weed when walking by. The alarm/ siren in that place should be criminal. It's so loud it hurts. And it would go on for hours! Fire department would show up, there would be no fire. We would all go back inside.....then 30 minutes later it's going off again. Complete joke. If you really want to be at a Hanover Property, Hanover Northgate is significantly nicer. A lot of options in the area. Cheaper and more expensive. read more

I lived here for a year, and Damon was extremely helpful the entire time. He gave a great tour when I first moved in and was always responsive whenever I needed anything. He also made the move-out process easy and smooth. He's the best, and I would definitely live here again when I move back into town. read more

I cannot say enough good things about Janae! She is extremely detail oriented, thorough, and most of a joy to talk to. She made my Hanover tour experience so easy and was such a pleasure. Would recommend her to anyone interested in learning more about Hanover! read more

I am very concerned regarding the safety and security measures within the apartment complex. This is my second year living here and the state of management has been going downhill. We even had a day when the alarm went off 4 times in a row within 2 hour span. I endured multiple false fire alarms and marijuana smell coming in from vent because I thought at least the maintenance gets done and my car was safe and secure in Oakland with the gated garage. Then today, I found that my vehicle was broken into even though it was parked in the gated garage at the B2 level. The driver side front window of my vehicle had been shattered, indicating forced entry. We were notified that there was a similar incident in the garage where three vehicles being broken into on the B3 level on April 16, 2024. I am disappointed to find that the gated community did not make any efforts to increase the security since the recent incident. When I informed the office, the management rep responded by shrugging her shoulders and stating that the management cannot ensure safety and that the apartment is not liable for such incidents. She told me that it is because the residents allow other cars to tailgate them. This suggested a lack of accountability and responsibility on the part of the management and that the state of safety in the complex will not improve. As a resident, I expect and deserve to feel safe and secure in my living environment. Unfortunately, the lack of proactive measures and accountability demonstrated by the management in response to such incidents has eroded my confidence in the overall safety of the complex. We will seek alternative living arrangement when our lease ends. read more

Hanover Broadway - Time to not trust secure gated parking lot - Apartments Near Me - Oakland, California

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Update: I moved out this month (May 14, 2024). What a relief. This nightmare at Hanover Broadway is behind me. No more rent at $4,300 a month for the worst place I've lived in my entire 60+ year-old life. Update: Several cars have been stolen - disappeared - gone - from the gated garage since my initial review. Update: The freight elevator was broken when I moved in two and 1/2 years ago, and was broken when I moved out this month. The freight elevator seems to always be broken, but that doesn't stop Hanover Broadway from advertising this amenity. That's false advertising in my opinion. Update: My movers had to use the residential elevators for my move-out. They then dodged the bicycle lane at street level and weaved their dollies through the permanent blockades in front of the complex to get my furniture into their truck. My 3 movers estimated it took an extra 2 hours (at $179/hour) because the Hanover Broadway freight elevator was broken. My movers put that information in WRITING (because HB Management said if this information was in writing and signed by my moving company, they would "circle back" with me to see what they could do by way of a $$ concession). Weeks went by. No communication. Total silence. Update: HB Management called me this week (5/30) to inform me they would not offer any financial concession for the extra $358 I paid (for the extra 2 hours of movers at $179/hr) because their freight elevator was broken during my move out. Zero. Nothing. Zip. I'm out $358 because their amenity was busted. Update: I paid $380 for the move-out Clean Sweep service, but HB charged my account for carpet cleaning (about $125) that was part of the Clean-Sweep service. The office staff then began calling me (...wow...they apparently know how to use the telephone after all...) to collect this "outstanding amount due". LOL. I called the office staff to point out their error. I was double charged $125. Seriously folks....do not rent here. read more

This is from a person trying to lease here: 1. The management sucks, absolutely bad. There is two encounters that happened really drive me crazy. First their online booking system had problem since years ago. I booked an 1 o'clock appointment and went on time, the leasing team called it a glitch which caused double booking. So they cannot give me a tour because they think the other guy booked earlier. Second, I was calling to make an appointment because that way I can make sure it's available from their system. The person who took my call suddenly tell me go to the apartment for a walk in but what happened was nightmare, I arrived once again and both buildings' leasing center are closed and there is absoulutely no way to call them. The phone number listed on the website will lead you to a person who do not work directly with them which means she would have no fking idea if they are available or not. Very bad customer service and leasing experience. Now this only speaks for my personal experience others might have better(the dude double booked with me must've been happy) but I would neither recommend nor consider to live at this apartment anymore. I visited my friends who live here and they told me the security sucks, cars broken into with the gated control. read more

So I was looking for a 1bd 1ba and stumbled over Hanover Broadway's website. On their site, per screenshot states $2,473. So obviously I'm expecting it to be that price or around that range. I called to book a tour and I confirm the price for floor plan H, and the leasing agent states after all the specials the price is around $2,900. I personally don't mind if places are high priced but just be honest about it. Don't advertise that unit for a near $500 difference and waste peoples times. When I asked the leasing agent why that was, all she said was their prices aren't always exactly as advertised and it's between 2k-3k. But per screenshot it did not even state it could be higher, it clearly says "$2,473" which is just a ridiculous mark down and bait. Overall just annoying and the leasing agent just didn't seem to care when I expressed my concerns regarding the difference in pricing. read more

Hanover Broadway - Screenshot of pricing - Apartments Near Me - Oakland, California

More like Hungover and zero stars. Lots of fee's on top of fees, some amenities are broken, I've lived here for almost 2 years. I felt tricked into the second year because I was told my $500 deposit would transfer and took managements word over the amount in the contract, I should have questioned it. I would have moved to Vesper. That's Luxury. I was almost robbed in our gated locked garage we pay $250 for each month. Multiple cars have been stolen from the garage. Hanover is not proactive at all. You have to report every little or big thing. People are smoking where they shouldn't be, can't access your car in the gated secure garage if the power goes out, your not compensated for their failures either, when you reserve amenities the deposit comes out and is returned as a ledger. They keep and expect your money no matter what's functioning at this building or not. The actual regional manager verbally expressed that to me. I paid for the clubhouse once, oven didn't work. I had 1 working microwave for 20 people, was charged $300 fee and $500 ledger deposit. They don't even provide a sign stating private event. It's on you if someone is in your rental and you can't get them out. They just take your money and don't care about the details. They don't send updates when things are fixed. They send alerts and updates that mostly don't matter. They throw these tenant events, ask for 5 star reviews, which is okay but isn't it better to make sure the building is managed properly and deliver what we as tenants agreed to pay for, luxury apartment living????? I like that they do make copies for you, the BBQ grills, floor 3 fire pit, the rooftop in the daytime and when rooftop lights are working at night. The heating lamps never worked. Excuse me but if I give your company almost over $72,000.00 in 1 year and 5 months; I shouldn't have to report anything in this building! I don't manage it I just pay for it. The rooftop is not lit up at night, the waterfall was broken for 6-8months, it's nice now that it's working, they just fixed the amenity WiFi and connected the workout app. I feel like I was sold a dream and got a big fat fart! I have been waiting for a Corporate contact outside of CA going on 3 months now. There's so much more but I'm tired of giving energy to this place. Don't be fooled by hungover Hanover. Look elsewhere unless you're happy about paying high rent for NOT a 5 star experience and not luxury living. read more

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Great Vibe! Good people! I love watching tv on the roof deck in the afternoon as the sunsets. So beautifu!!!!! read more

I took a tour with Faizal Ali for a studio. it was the best tour I have went. Ali have really great custemor service, i felt like all of my questions was answered and I did not feel pressure at all into anything. When I first got to the lobby I was greeted and offered something to drink. then we sat and talked about what is my vision for the place that I wanted to rent. after we talked we started the tour from seeing all of the amenities that the properties have to offer. Then after we went to see the studios and the tour ended with a organized brochure and he also sent me an email with all of the quote for the studio we saw. I am still in the process of looking at other apartment and I have not decided on which apt I want to live at. But definitely if luxury apt is in your mind for a choice of living in Oakland, book a tour here and just check it out to expand your options. read more

Okay, so I recently had the pleasure of working with Don he's the leasing agent there. He had a down-to-earth attitude, and funny personality, which made the whole process a smooth, one. He took the time to explain all the requirements and costs with the building. No complaints whatsoever. I highly recommend working with him. And if you know good restaurant places in Oakland, make sure to let him know. read more

Long story short - Live elsewhere. As someone that lived here for 2+ years, I'm glad I got out. The location may look nice with restaurants and bars nearby, but the amount of crime I've seen on the block is insane. From shootings, thefts, assaults, several car break ins, it's just not worth your safety. The front desk folks are nice but they are severely understaffed and unfortunately incompetent. It takes so long to get a response about genuine concerns and requires direct contact with the manager, who is hard to reach. Also, there is so much turnover among staff with managers. After living here for a few years, I do not recommend living here. read more

I love how all the 5 star reviews are from people who toured . Notice all the 1 star reviews are from people who actually lived there. Take our advice and spend your hard earned money somewhere else. The crime here is ridiculous. The staff are good people but it's not worth the rent price. read more

Stay away from this place--it's owned by an Equity firm that isn't interested in servicing renters but rather has shady business practices that utilize services that data mine potential renters financial information. If you decide to rent, you'll be served with a 71 page lease chalked full of questionable addendums and practices you'll be asked to agree to. Anywhere is better to rent than here. read more

I moved in to one if the S unit bedrooms in Hanover Broadway in December 2019, and am moving September 2020. TL:DR: There's a lot of great things about the complex, it's location, layouts, great closets, views, and amenities are awesome. Surprising number of maintenance problems for a new building, and building can be slow to address resident feedback. I loved the location, the staff, and the generous walk in closets! I also loved that the complex had 2 roughly equal master bedrooms so my roommate and I both had equally nice rooms. The outdoor spaces were wonderful and the rooftop has a view of SF. While it is currently closed due to COVID, the theater room was incredible and frequently stocked with chocolates available to residents. We also received generous new resident benefits, like $25 BART cards, and drink tickets to nearby restaurants. If you order lots of packages (which I do) the package room is secured underground, so people can't wonder into the lobby and steal things (as they can with quite a few neighboring buildings). I understand that the management company needs to run a profitable business. As a consumer, I want to get as much value as I can when I am paying for things, and I did have some disappointing discoveries upon moving in. Upon move in and continuing our entire stay, there were a surprising number of maintenance issues for a brand new space. The dishwasher leaked at 2AM shortly after our move in, the faucet handle fell off several times, and the fridge filter had to be changed because it reeked of salmon, and all our ice smelled like it for some reason. This was disconcerting because we believed we were the first residents to occupy the apartment. Water from the bathtub one floor above us leaked from the ceiling into my roommate's closet, gifting her with moldy carpet and the knowledge she was seeing her neighbor's used bath water seep down the wall. This was fixed of course and accidents can happen anywhere, but it was a noticeable surprise. I observe that the building, particularly management, tends towards being slow to react to resident feedback if issues do arise. The building offers 24/7 maintenance, which I believed meant that someone would come help me if the dishwasher sprung a leak at 2AM and an alarm came on that I didn't know how to turn off. In reality, 24/7 maintenance meant that someone located far away listened to the alarm with me on the phone. The reason nobody could help was that the building did not have enough staff to meet the 24/7 help being promised at the time. I do believe that the building hired more people after several months of complaints about this, so new residents shouldn't worry, because they did something about it. But if problems arise, expect the building to be slow to respond. This was also true for bikes being stolen, the building took several months to address resident concerns and install physical gates to prevent theft. Obviously the events of the last several months have presented unique challenges for renters and property managers. The building is following safety guidelines and protecting the health of residents, which has been very reassuring. The Target underneath our building was vandalized and briefly set on fire during a protest. I personally felt solidarity with protestors. I did not expect the building to express that, although that would have been nice. I would have hoped that the building would respond about resident safety sooner than 10 days after the event. There were days of sirens and evacuation due to more unexplained fire alarms, I did not sleep much and was terrified for my safety over the ten days between the original fire and the building response. The building did respond eventually, and everything was fine of course. The area and neighborhood is generally very safe. I am parting ways with my roommate bc COVID makes sharing small spaces more difficult, and I will be moving to an older high rise nearby that has physical security on site and front desk 24/7 since safety is important to me. read more

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I recently stopped by Hanover Broadway for a quick visit and there is a women there by the name of Janét who's smile and joy is absolutely contagious. I would highly recommend moving to Hanover Broadway for two reasons. 1) The property is beautifully made. 2) The staff rocks! Keep shining Janét! read more

Love the location and the custodial staff are friendly. Repairs are quick. What I don't appreciate about this place since I've been living here: In the last two months, I have sent two separate complaints to management about someone on my floor smoking marijuana and the smell creeps into my 1 bedroom unit. Am I really paying for this?? Management has done nothing to resolve this issue on my floor. Literally as I type this review, someone again is smoking marijuana on my floor. I hesitate to write a third complaint to management seeing that they didn't do anything to resolve the issue. The freight elevator has been down since Thanksgiving break and just started working again around 5/20/2022. What's up with that? Also, the unit upstairs from mine was throwing a party until 2am or so. I literally had to go upstairs to tell them to quiet down...there is no security or management at night. The sky terrace--the heaters do not work, the fireplace is broken/nonoperational, there are no hallway lights after it gets pitch dark which is really dangerous, the string lights do not work. I would say I use the gym every day. Some weights were missing for months and management did nothing. Every now and then there are no disinfecting wipes either. With COVID cases rising again, why take the risk? Update 5/5/22: The Alameda county indoor mask mandate started 5/3/22. I have asked management to inform tenants but they have not done so. No one is wearing masks indoors. read more

Take what you will from their literal copy and pasted response from another reply suggesting to contact them... in response to a 1,500 word essay on how they are chronically unavailable. Aso, multiple people have messaged me on Yelp (I didn't know that was a thing on Yelp), saying they also have silent communication from management with more serious issues. All we ask is present building management. That's it. Everything else is fine. It's to the point where we have to take to Yelp of all things to get even a copy and paste response. read more

Hanover Broadway - Previously good communication from building management. Now, silent about community issues for months. - Apartments Near Me - Oakland, California

Leasing agent was extremely rude and dismissive. My husband and I were interested in viewing a unit and although he was in the midst of assisting another potential tenant, he could've offered to schedule a time for us to return, but instead he let us walk away empty handed. read more

I got a chance to tour this property with Jamal Snead a few days ago and had a excellent detailed tour. Jamal was very patient in answering all my questions and concerns and did a wonderful job explaining the details of each unit. I enjoyed the amenities of the building as well as the rooftop lounge which gives the building a nice view of uptown Oakland. With the specials currently being offered this is an amazing price to rent at. My only Con is I believe the parking fees for having a car here are a little high. But hey at this point we all know Oakland is becoming the new SF and downtown parking whether you live in the building or not is an expensive Luxury. Plan on finalizing my decision by next month. read more

shoutout dom for his help in my apartment search! highly recommend hanover broadway for their professionalism and friendliness! - reyanna lana gebauer read more

After a little over a year, I've decided to break my lease due to so many unfortunate experiences not only from the community but from how things have been handled by upper management. Given COVID, most apartment rental fees i.e. SF market have decreased but for some reason, Hanover has not. Last May, my items in my storage were unfortunately damaged due to the Target fire caused by the May protests. (see other reviews about this!) I was not notified until days later so mold had seeped in so I had to throw everything out. Then my car and 6 others were also broken into last November inside the garage which is gated and there are cameras all over but for some reason, nothing was captured, nor the gate was not compromised - really? No concessions offered whatever so ever. The management service is unfortunately not the same from when I first moved in and have done a poor job making their tenants feel safe and appreciated. Don't waste your money here, not only they are over-priced, and with COVID restrictions, none of the amenities are open so you would think they would adjust the rent. You're better off checking out SF or there's plenty of new apartments around the area that is cheaper where you can get much better service and experience. read more

We spent 15 months at Hanover Broadway. We recently moved out. Dom and his staff (office and maintenance) are absolutely amazing. They are the best staff we've ever experienced, and we've lived in quite a few apartments from NYC to Austin. They are simply the best. And we miss them! Aside from the staff, the complex is true luxury - from quality appliances to quality finishes. Now that we're at a different "luxury" apartment, we really notice true luxury there that isn't here in our new place: quality doors, door handles, flooring, cabinets, etc. A couple thorns in our side to keep in mind: - the garage entrance gate gave us a few headaches from being broken because people ram into it and the gate being completely open causing badging issues when trying to get out once the gate is back down. - the loading trucks in the morning sometimes start as early as 6am so it can get quite loud read more

I moved in to a one bedroom here about a month ago and I love this apartment. The unit is gorgeous, with incredible amenities and appliances. Although I had a slight problem with the water pressure, the maintenance team was able to get that sorted out very quickly. The tenants are all very friendly and nice. The walls are thick, so you don't really hear anyone when you're inside your own unit. The common areas, trash rooms, etc., are all kept extremely clean. Big shoutout to Jamie and everyone in the leasing office for being so quick to reply to emails and questions, following up about requests, and generally being so professional and friendly. read more

I recently toured Hanover Broadway and the place was amazing. Due to COVID, I wasn't sure what to expect, but the staff was super helpful and made sure the few people on the lobby was respectful and distant enough. My self-tour was fantastic. Everything in the complex was up to date, clean, and the guide given to me was helpful. I know everything inside open yet, but hoping to eventually access everything the place has to offer. Ended up leasing and throughout the process everyone on the team was super helpful. Other reviews mention this as well, but the leasing staff is A+++. Jamie, Amy, and others were always extremely responsive and always kept me up to date. Moving in soon and super excited!! read more

Great tour given to us by Damon. He was very sweet and knowledgeable during the tour!

We've been living here for a few months, and generally very happy with the building. The facilities are wonderful and the rooms are spacious and modern. Maintenance requests are handled promptly. The building is convenient to BART, Target, and Whole Foods. Our biggest issue has been with security - we've had two bikes stolen (one stolen less than a week after purchasing) and there have been numerous bike theft incidents in the secured storage facility. Because of the considerable deductible associated with renter's insurance, we were unable to claim the full value. Additionally, we've had some issues with our appliances - e.g. our apartment room lock was broken for a few days so we weren't able to safely leave our apartment secured while it was being resolved, the sink faucet is pretty touch-and-go and we occasionally have plumbing leaks below our sink. However, the staff have all been helpful in resolving. read more

Staff is very friendly, Damon gave us a great tour! He answered all our questions and even recommended some great restaurants and bars around the area read more

Had a tour with Don one of the leasing Managers and he was so helpful and knowledgeable! Really nice facility

Great property with lots of amenities. Was just a lil too pricey for the amount of space. Otherwise it checked all of the boxes.

This place is simply amazing. I just finished my move-in this weekend and am so, so glad I chose Hanover Broadway over the many other complexes in the neighborhood. Most noteworthy: the leasing agents. They are extremely helpful and accommodating of your needs. My point person was Jordan who, quite frankly, was the main reason why I chose to live here. From the get-go she has been timely and responsive to every one of my inquiries. She was professional and kind to all other tenants passing by which gave me a good feeling of the community. The other staff members (I'm sorry, I can't remember your names!) have been very helpful so far too. Good staff members = good management!! Another thing to note: this building has everything set up to make your life as easy as possible. There is a designated move-in dock for the trucks to unload without disturbing traffic. The garbage area is super safe and tidy at all times. They give you a move-in check list along with contact info for utilities to ensure you are all set up be the time you get there. And! They gave me a welcome package to kick start my new life in the neighborhood The units are just as beautiful as the photos online. Really incredible- not a single thing to point out as negative. read more

This review is long over due. I cannot speak highly enough about Hanover Broadway and the staff that works here. I've been living here since mid November and am so happy with my decision. Jennifer at the front of office was incredible to work! She also continues to be extremely helpful whenever I have any questions! She and the rest of the staff are always pleasant and courteous and I can't recommend living here enough. Since moving in, I've noticed that the tenants are very friendly and the building is always kept very clean both inside and outside. I continue to be impressed with every aspect of the apartment and amenities. I look forward to call this home for quite some time. read more

Too many break-ins into the building, bikes and cars. Constant change in management team. Only person with any customer service in the place is Ali and the maintenance team! read more

My family and I toured Hanover Broadway yesterday. Our leasing agent was Julius and he was extremely helpful, polite and knowledgeable. We are looking for a 2 bedroom/2 bathroom. Unfortunately, the unit we were interested in is not currently available so it didn't work out for us but we truly appreciated how professional and welcoming Julius was. read more

Really enjoyed the tour experience by Ali at the Hanover Broadway. He took the time to answer all of our questions, show us every last perk of the building and give pointers on all the neighborhood has to offer. It's a great place and nears the top of the list for places we wish to call our next home! read more

Don't move into this apartment complex unless you are okay with your home stinking of weed. The property management does not take the issue seriously, and will play in your face about it. An assistant manager told my pothead neighbor that he was seen smoking out his window and on his patio. As a result, he started hotboxing in his apartment at all hours of the day and night stinking up my apartment and making me ill. Property management claimed that they couldn't do anything about it, and refused to come into my apartment to verify the strong weed smell. The property manager advised me to go across the street to the church and take surveillance pictures in the middle of the night like he did with his own pothead neighbor, or to take pictures in front of the neighbor's window of him smoking- like I was supposed to grow wings and fly down to his apartment window to do this. Just ridiculous incompetent liars. It's not even legal to take pictures like that anyway. I found out what my legal rights were, and broke my lease. read more

Awesome property! Great staff. Ian is very helpful answered any questions I had about the building. Very modern and updated. Great addition to Oakland living read more

Wonderful experience! I came in as a walk in and Jamie made me feel so welcomed. The place was very cute too!

Such a nice place with a cool gym and even a pool table. Toured with Nae and she was really friendly! Leasing staff was professional and made sure I was taken care of. read more