Where do I start - If you're planning on renting here, I strongly recommend you don't. You may notice many good reviews from people touring the apt. community, but carefully read the negative ones from actual residents. Regarding noise: The quality of the ceilings is TERRIBLE - transfer frequency is very bad. No insulation between floors. You will hear EVERY FOOTSTEP AND THUD vibrating from your upstairs neighbor and the low frequency sound is really annoying and challenging to record. People, who have visited me have noticed this right away. Unless I use headphones to block out noise into the night, I can't relax or sleep when my upstairs neighbors are home, which is practically all day. Working from home is not a good idea if you rent here. Regarding the elevator - It's still broken since the day before Thanksgiving. Regarding safety and FOB issues with the 26th street entrance see what Hanover Company stated: "Our 26th Street Door Entry - has been damaged by vandalism numerous times and door was repaired using a third-party vendor upon every occurrence." By their own admission there are safety issues. Their statement further implies that the company has made no attempts to prevent vandalism if they only repair it when it happens. They have not provided some evidence of preventive measures, to make the building safe. If you're out late, you better hope your FOB works to get in the building the first time you try it. Regarding Hanover's offer to address my concerns, I asked to move/break my lease based on several factors including the inability to have quiet enjoyment of my apartment and issues that affected habitability, namely trash in the hallways and safety concerns as mentioned in the original yelp review and above. I was asked to pay a penalty for breaking my lease early that totals over $9,000. I was shocked. I signed a lease in good faith, based on Hanover's mission: "To provide a superior living experience at a superior value for our residents." I was very excited to move to this property just as others, who have toured this property may be, but I have not enjoyed a superior living experience by any means and would not put myself through the expense and stress of moving if these issues had not persisted. Hanover has not delivered to the terms of the lease, which should allow me to leave without penalty and find a place to live that I can enjoy. I filed complaint with the BBB for Hanover Company in Houston, Texas and a rebuttal to Hanover's response, which went unanswered. The complaint was closed as unanswered and the BBB recommended I follow-up with small claims court in Texas. So much aggravation, just to enjoy where I live and additional expenses involving court filings, etc. in order to be freed from the lease. Bad business practices and bait and switch. Be careful before you sign a lease here and really consider you will be stuck and the resident experience is much different than the experience of people touring. read more

The apartments are really nice and modern. The location is top tier. You can walk to multiple bars and restaurants and Whole Foods is around the corner. If location matters- look no further. read more

Great building, amenities and staff! The bathrooms and closets are enormous - we toured about 15 places between SF and Oakland. The staff is amazing and very responsive - shout out to Rico on the maintenance team, he always goes above and beyond, with a smile! My only complaint is the cellphone service is extremely bad, hoping the cell companies put up new towers soon (WiFi calling still doesn't help enough). read more

I've had several negative experiences, which makes me feel this place is not truly a luxury apartment. The most stand out instances are as follows: My first year here, someone broke into the mail room and stole several packages. The leasing office filed a police report, but did not inform the residents. I found out when I kept going by the office in hopes my package would arrive, and they eventually told me what had happened. This past October, someone broke into the parking garage and broke into several cars. The leasing office also didn't notify anyone of this, I found out when I came home from a week long business trip and got into my car and noticed the rear glass was non existent and all my belongings were stolen. Several months prior, someone broke into the bike room as well. Essentially, the garage is not secure. Additionally, the day after thanksgivings, someone had broken the sprinkler in the trash room which caused flooding in the corridor and massive water damage to several apartments/areas. (This part was obviously was not the apartment complex's fault, but I did not like how the situation was handled). They didn't notify residents of the incident until three days later via email that apartments were damaged. It was a holiday weekend and I was away, so I called the office and was assured there was no damage to the interior of my apartment, and there was no need for me to rush home. I decide to come back to check out my apartment anyway as my unit was near the trash room and I wanted to assess things for myself. Upon entry, I find two male maintenance workers in my apartment, my belongings moved from my living room area, and three holes in my wall. I was extremely displeased as they had not taken any effort to notify me of them coming into my apartment for work. I was informed by the worker that they were working on a completely separate issue from the flood and needed access to my pipes. I completely understand that the maintenance crew has the right to enter an apartment in the event of an emergency, but feel it is their obligation to inform residents of this, especially if they have to touch and move a tenants belongings, and even more so during a pandemic. Normally, when maintenance has to enter, they either leave my door open with their work cart outside, or they put a notice on the door so residents are informed upon entry. That did not happen in this case. They also left the holes in the wall and assured me they would fix it in three days, but it ended up being fixed 8 days later. As a single woman living alone, its extremely scary to walk into your apartment and find two men you aren't expecting. I have never complained about the leasing office before, but decided this was worth contacting them over. I emailed the leasing manager to express my discontent in the hopes they would provide some sort of compensation to make things right, and was refused. The manager kept reiterating how legally they had the right to enter, which I did not refute, I simply stated they had the obligation to keep their tenant informed of matters that directly affect them. I also mentioned the other issues I described above to show that I was not just upset by any one incident, but by the leasing office consistently failing to keep their residents informed. After some back and forth, the leasing manager simply refused to reply to my emails, which I found very unprofessional and rude. He also cherry picked parts of my email to reply to, and refused to provide an answer as to why they never informed residents of the garage break in at all. Overall I'm very displeased with the interaction, and would not recommend this complex. The apartment is modern and the appliances all work because it is a relatively new build, but there are many other places with the same features. The fact that they call themselves a luxury apartment that strives to provide superior services is laughable. read more

* I have not rented here due to experience during the tour, the building itself could be great management and corporation practices are poor and unwelcoming. (I have toured at least 8 different "luxury" apartments in Oakland/emeryville, this is the worst) read more

The front desk staff at the Hanover Broadway were extremely professional and friendly when helping my girlfriend and I find a unit. Ollie (spelling) was always ready to help us with all requests and quick to answer all of our questions as we worked through our lease on the 5th floor. Don't miss the opportunity to work with this staff to find an excellent place to live in Oakland! read more

I called and a girl named janae answer. She gave me lots of information and was super polite and friendly

Apartment is great, also dog friendly. Only thing i don't like is that it smells like weed every now and then. How do you hold people accountable for smoking inside the apartment or even on the sky deck where it clearly says no smoking or pets. read more

I came in for a tour on a Sunday and (Faizal) Ali was a great guide through the community. He set expectations and reviewed home layouts that would work within my budget. His demeanor was accommodating and knowledgeable, I appreciated the walk through the new amenities and there was luckily one room for me to view. The room set up even came with an assortment of waters in the fridge he offered up, a nice touch to the tour of the room. I ended up looking at other buildings and finding something closer to what I was looking for, but would recommend to tour the site with Ali! read more

Staff is absolutely 5 STAR, bar none! Always accommodating very helpful. Great to have on grounds. Best team to work with. Unit is delightful. Very spacious and roomy. Lots of light, it's amazing! Development of building NOT SO GREAT. If you want your apartment to smell as delicious as what someone's BBQing then sign up a unit on the 40 line. Your apt will smell every time, you don't even need an invite to whomever's preparing a BBQ dinner. No matter what time of the day or night. Your sure to love carcinogens. read more

Amazing property in one of the better parts of Oakland. It's definitely luxury and you feel that when you walk in. It's very well managed by Brandon and his staff. They really make me feel special. read more

Hanover Broadway Apartment Community is a gorgeous place to live! You get the best customer service from Ali F. He is professional and answer all your concerns for leasing with Hanover Broadway Community. I've worked with Ali F., he is a great trainer, he makes sure you know the history of Hanover Broadway Apartments plus give you the proper tools to assist residents as well as prospective residents. This is a great apartment community that make you feel like you have return home! Thank you Ali for your professionalism and excellent 5 star customer service! read more

I recently toured Hanover Broadway with my daughter, who just moved in to one of the units from out of state. The leasing agent Ali was absolutely amazing. He was very helpful and very pleasant. The property was stunning. read more

We just moved in and could not be happier. The management staff we have worked with - Jonathan and Jordan - ate the best. The building is in a great location and the layout for mail and packages is great. We love the rooftop garden and our apartment already feels like home. read more

Jordan gave us a tour and we fell in love with our 1 bedroom! This place has the best amenities by far and best location. Quick walk to Bart and really close to grocery shopping and restaurants. I've never lived in a nicer building with nicer neighbors! The office puts on amazing events for its residents (like free massages) and you can tell they really care about their tenants. read more

Been a resident for over 4 months. It's a wonderful location, great building, quiet and peaceful, and having the target / cvs downstairs literally makes life worth living. You have your choice of grocery stores (whole foods, sprout, KP, grocery outlet) within blocks of you, great food (korean tofu and bbq super close), and easy access to the 19th st Bart. But don't come because I don't want any more neighbors as I am a curmudgeon. read more

I have had nothing but great experiences working with the team at Hanover Broadway. I am excited to move in once it opens at the end of March. The amenities are beautiful and the space has a large gym, multiple community rooms, a courtyard and rooftop deck that all feel very luxe! It is also super close to Whole Foods, the lake, and all my favorite Oakland restaurants. read more

We've been living here for about 1 month and my husband and I are so happy! From the very beginning, the staff has been so helpful and kind. We toured with Jordan, and she was truly awesome. She's really knowledgeable of the property, listened to our needs, and showed us units that we loved. She made it difficult to pick one. Anytime I have an issue or need a question answered, she's my go to person. She always answers all my questions in a reasonable amount of time and is always there to listen and help. The amenities are great, the location is great, and the units are great. We toured several buildings and Hanover just gave us what we were looking for. read more

Had a great walk through with the property. They were cautious with social distancing protocols and wore their mask the whole time! I didn't lease but my experience with the agent was great! read more

I toured Hanover Broadway on Sunday, and my leasing consultant was Ali. He was incredibly patient and helpful. I 100% recommend this building for anyone looking for an apartment. read more

Went in for a viewing yesterday with my mom and was amazed by the excellent service provided by Ali. He was incredibly professional and detailed, giving us one of the best tours we've ever experienced. The Hanover Broadway is so luxurious and really has everything you could ever want in a home plus more! My mom and I definitely recommend scheduling a tour with Ali, you won't regret it!! read more

I live across the street but I visit a friend at Hanover Broadway often. A beautiful building with an amazing rooftop AND Target store! What more could you ask for!? read more

I looked at 16 different properties in SF and Oakland and I always came back to Hanover due to the location, property, and unit amenities. Jordan was absolutely amazing throughout the entire process! My move-in day was especially stressful and chaotic as our movers were running hours behind. Jordan stayed well past closing hours to finalize my paperwork and give me the key. I can't say enough nice things about Jordan. My move-in day could have easily become a massive nightmare if it wasn't for Jordan. Hanover really cares about its residents - I've never lived anywhere that I could confidently say that until now. read more

We just signed a lease here, moving from Chicago, and toured about 12 properties in both SF and Oakland. There's something to be said for a brand new apartment (price is same as others in the area but the 4 weeks free concession was awesome), and the closets and bathroom sizes are RIDIC. I could see some floor plans being so-so, but our 2/2+den is exactly what we needed, for $1300 less than the places we were considering in SF with very small bedrooms and small closets. You're 2 blocks from all the broadway bars and restaurants, and by the end of the year all the bars, restaurants and shops at the bottom of these 4 buildings on the block will make it even better! Brewery going in, pizza, etc. 10 min / 5-6 block walk to 19th st BART too. I can't say much to actually living at the property yet since we move in 2 weeks, but excited for our new Oakland living! read more

I came super close to closing time and Jamie was amazing. Hope I spelled her name right! She was professional, and knowledgeable. New the property inside/out. During these crazy times, I also felt safe. She wore a mask the whole time. read more

Looks like a hotel or a hospital, doesn't look like a place to live. Also, the prices are unreasonably high, I toured the property, but wasn't impressed, just passed. They will likely lower their prices after long vacancies. read more

Jamie was extremely helpful when explaining to me my different options for touring the property...great customer service!

toured here with Dominick and had a wonderful experience. Ultimately signed up with their sister property but this was my second to top choice! the customer service was fantastic and Dominick really knew everything about the building. He was so friendly and personable. I was very impressed and happy with the entire experience read more

We love it. Been living here just a month, but we love everything about this place. It started with the easiest tour, a quick approval process, and a very easy move-in thanks to the management's help and info. The apartment we moved into was immaculately clean and stylish. My fiance and I are sharing a spacious 1-bedroom and we think the price is reasonable for the area and for the quality of the place. Management is always available and are super kind and helpful. Maintenance responds very quickly. The heat/ac in the unit is excellent, way better than most Bay Area apartments. And we actually use the amenities! Bringing a glass of wine up to the rooftop deck is one of our favorite evening activities. Overall.. we love it. Hope to keep living here for a while! read more

Hanover Broadway is definitely on my radar. All thanks to Amy, she was absolutely wonderful. Giving us a tour of the whole place and showing us a model. Absolutely in love! Thank you Amy for being so sweet and knowledge! read more

We toured the place with Jordan who was very knowledgeable and helpful. We looked at 10+ buildings in the downtown and uptown areas of Oakland and finally chose Broadway. Moved in about two months ago! read more

We love living in this building so much! We toured 5-10 buildings in SF and Oakland and fell in love with Hanover Broadway after Jordan's amazing tour. It's a great space to live in, the community amenities are amazing, and the apartments are spacious and well equipped. We love living here and just wish we were around for more community events! read more

I just moved from Chicago, I toured the apartment complex and it was amazing. And the leasing agent is very honest and upfront with the cost, seems like the property is well secured, with fob access only. The property also has lots of amenities for residents (gym, theater,etc), and there is a sister property located next-door which is also opening soon, so there are lots of options. And probably the largest bathroom and closet space I've seen in the area. Leasing agent Amy was excellent!!! read more

Toured this building today and the rooftop was AMAZING!! So happy Amy could show us!