Exceptional customer service and problem resolution. I Didn't have an emergency, but they scheduled…read moreme right away. Josh found the problem, fixed it, cleaned up and reviewed the details with me in less than an hour. Greatly appreciated!!

Quick timely friendly and got it done. I would use them whenever you need anything. I was very…read moreimpressed for sure.

Staff is always friendly and helpful. Would definitely recommend them!!…read moreRecently called them due to air conditioner not cooling- they came out promptly and tried to troubleshoot the issue. Unfortunately, the unit had a major leak and was very old. They did not try to sell me anything or push expensive products. But they did provide us with information and a quote for a new a/c unit and furnace same day. The next day I was in touch with them about what we wanted, and honestly, I expected when scheduling install that it would probably be at least a week till they could get to us as it was warm and we were just getting ready to go into a forecasted heat wave. Tucker tried to get us on the schedule next day (Thursday) or Friday but they were booked. However, he had us scheduled for first thing the following Monday. The crew arrived at 8am Monday morning, worked tirelessly and had the a/c and furnace installed and cool air coming out of the vents by 2pm. They cleaned up and you couldn't even tell that they had been there!!

Jason came out and took care of my main clean out being totally blocked up. Nice guy and quick…read moreservice! Wife is happy once more!

Shortly after we moved into our new home in the middle of a cold snap, I inadvertently shorted out…read morea fuse in our furnace. I don't recall why I was even messing with it, but we grabbed the first listing that came up and called them. It was Saturday night around 11. The technician called us from the road and suggested that it might be that blown fuse, but I don't really know anything about HVAC machinery and told him to come on out. It probably took him longer to walk from his truck to our front door than it did to diagnose and fix the problem - blown fuse!! At any rate he was a pleasant fellow - just wish I could recall his name - and we've had zero problems with the furnace ever since.

charged me $450 labor for a job that he play for said would take three hours and it took them less…read morethan 40 minutes. Also overcharged us double for the part.. do not use!!!

I used AIS to remove a heavy glass table - I was so impressed with the fast service …read more Thanks guys !

My family cleaned out a weekend home we've had in our family for decades and needed to hire someone…read moreto come and remove everything we'd identified to be taken away. We had a mix of many different things - from old, worn furniture, to old electronics to old paint and many other miscellaneous things. After doing some research, we found AIS Junk Removal. I spoke to Anthony who was fantastic. He was very accommodating, reasonably priced, on time (even a few mins early!), flexible and very easy to work with. He took everything away and was extremely fast. Can't say enough about him and his service. Will DEFINITELY use him again when needed.

From the owner: Locally owned businesses serving your plumbing needs! We offer affordable prices with QUALITY work!…read moreWe take pride in making our customers happy and fixing their plumbing problems. We do free estimates and lower overtime rates than most companies when you have an emergency!

This company is very reliable and very helpful. They are the best in the area in my opinion!read more

From the owner: We can get trusted and reliable heating and plumbing services from one professional team. Along…read morewith heating and air conditioning units, we also service well pumps, heat pumps, water heaters, plus offer water conditioning and oil burner service.

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?