This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Another fantastic locally owned business for you to support. They've been a long standing shop in…read morethe parkville area for over 20 years so they must be doing something right. We came here just to get a ring size and ended up buying a new ring. Not once did we feel pressured. They are just a family who wants to inform people of the best value in jewelry. We were very happy with our experience and plan on coming back.

Mixed review. First a watch repair on a $300 item for $13 was ok. Second a $50 polish and renew of…read morea $1500 ring was high but ok. Third $15 to remove a link from a $4 bracelet is way to high. Maybe finding another jewel store before my next need. The work was always good.

Loved my experience at Karats Jewelry in Kansas City! The Shy Creation collection is absolutely…read morebeautiful -- modern, elegant, and perfect for everyday wear. The pieces layer so well and feel timeless yet on-trend. The staff was knowledgeable and made the experience feel personal. Highly recommend if you're looking for elevated fine jewelry with a modern touch

My older watch needed a battery and I found Karats - Andy helped me assess the watch and we decided…read moreit could probably use a little cleaning and a battery, but a new battery was sufficient for now. Andy taught me a couple of new things about watches that were interesting as well. Everyone in the store was great! Excellent selection of higher-end jewelry and watches - Their location will change some time next summer - Karats is growing! Check them out!!

This place is SO cool. Step back in time to find treasures from the past. Then walk to the back and…read moreup the steps to the speakeasy side. So. Very. Cool!

Went there twice in the last month, despite hours of operation stating open at 10 no one showed up…read more Stayed for 2 hours each time. No one showed up?!! Numerous people like myself (as I shopped other stores) with license plates from faraway places walked up to the door and were disappointed as I was who also had driven from 30 minutes away to see the watches (watch collector). Other shopkeepers from nearby were not kind in their reviews also of the store management.

Shon is amazing!! I gave him a cherished name ring to repair. It hand broken in two pieces and I…read morewas concerned it wouldn't be able to be fixed because of the letters and how they are cut into the silver. OMG it came out absolutely perfect! You can't even tell it was broken. The attention to detail and the polish on this 40 yr old ring make it look brand new! His price to do such amazing work was awesome too! I paid extra because he's so great at his craft!

This young guy is very talented. He fixed my ring when other places refused. My ring looks amazing!…read moreThank you for saving my engagement ring!

Went in for a necklace repair- it was fast and the communication was good however I don't think the…read morerepair was great. I was told there would be a small solder bump but this feels a little messy and bulky. Only one link was broken but the repair spans almost 4 links, the color looks off, and the necklace doesn't bend or move in that spot anymore. Overall it just doesn't look great and feels like a rushed job.

Stopped in today with 4 rings to repair, one that was needed by Christmas. I didn't really think it…read morecould be done, but they offered to drive the ring to the jeweler today and have it back in 1-2 days. So impressed with the service here!

I've taken cuckoo clocks to four different places for cleaning and oiling. One place messed up the…read morechiming mechanism, another place used too much oil so it ran down the plates out of the bearings and the clock wore out after two years. Another place told me cuckoo clocks only need cleaning and oiling every 10 years right after I told her my last cuckoo clock wore out after only five years. I took my clock to Bryant and he cleaned and oiled it and ran it for a week to make sure it was keeping good time. So now it's extremely accurate for a cuckoo clock.

Mr. Bryant has repaired our three clocks for over 15 years. Each time he has been pleasant and…read moreexplained what was needed for the clock to come home running smoothly. If you have your treasured, unreplaceable timepiece serviced as he advises, very likely your next visit will be for the scheduled servicing!

When I was looking to sell a few wristwatches I no longer wore, I discovered Finding Watches, a…read moresmall shop just off Highway 40 in Independence. Finding Watches is owned and operated by Dominic Warren and his brother Dustin. I know nothing about how to value watches. The Warren brothers explained (very patiently ... I asked a lot of questions) how they determine a timepiece's value and offered a more than fair price for the watches I wanted to sell. They also paid more than I expected for two small service pins, one gold and one silver. I was impressed with the collection of watches in the display cases at Finding Watches. Some are vintage, some very recent models, all at what I thought were more than reasonable prices. I'd recommend Finding Watches to anyone looking to sell watches or precious metals, and to anyone looking to purchase an interesting timepiece at a reasonable price.